Trusted Agent profile · Reading, Berkshire
★★★★★
914 reviews across 1 platform
33-34 Market Place, Reading, Berkshire, RG1 2DE
Part of Romans, see every office.
Romans's office in Reading, Berkshire, at 33-34 Market Place, is rated 4.3 out of 5 across 914 reviews on 1 platform, including 914 Google reviews rated 4.3.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from romans a specially to me Property manager Kimberley Garcia,all work was done well.Am very happy with services from romans.Thank you
Thank you for your kind comments and positive review about Kimberley. Customer service is very important to us and I have passed your comments on to her. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleAll the best for ROMANS team specially thank you for (Cassim ,Bernadette and David) I would like recommending Romans in 100% :)
Thank you for your comments relating to the Sales team in our Reading office. Your business was most welcome and if you every wish to move again we would be delighted to assist again. Regards Jon Roberts Director Residential Sales.
5/5
GoogleGreat work by Bernadette who made sure our house sale was managed professionally and effectively. She was great to work with too.
Thank you for your comments about Bernadette who always goes out of her way to look after our much valued customers. Regards Jon Roberts Director Residential Sales
5/5
GoogleI am really happy that the customer service is very nice and fast. Also the mortgage advisor is very competent and proffesional.
Thank you for your 5 star review regarding the service you received from our office. I will also pass your comments on to The Romans Mortgage adviser as well. Thank you again and we hope we can be of service to you at some point in the future. Kind Regards, Mark Wright, Regional Director - Residential Sales mwright@romans.co.uk
5/5
GoogleImmediately replied and viewed the property. Find a good flat in 2 days. People are friendly and helpful. Love it!
Hi there Thank you for the recent 5 star review of our Reading branch. We are glad that the team have been able to provide you with a positive experience and we will be sure to pass on the feedback. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans
5/5
GoogleA very helpful staff member, Nicola, managed to speed along our house letting process better than anyone else at the agency.
Thank you for your kind comments and positive review about Nicole. Customer service is very important to us and I have passed your comments on to Nicole. We wish you all the best in your new home. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleWas please with Lucky n Suresh at Romans Reading dealing with my property n finalizing the solution .Good job done excellent
Hi Anselmo Thanks for taking the time to review your recent experience with our Reading branch. It's pleasing to read that Lucky and Suresh could provide you with a positive experience and we will be sure to pass on the comments. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
5/5
GoogleI have had many dealings with Senior Property Manager - Kimberley Garcia Jones through Romans over the last 3 years. Kimberley approaches her work in a very professional manner, she is an effective communicator, responsive when I need a query answered and always happy to help.
5/5
GoogleOutstanding service by Lucky, she was proactive, responsive, calling back, and also taking actions, appreciate her service in my move
Hi Sanjeev Thank you for the recent 5 star review of our Reading branch. It's very pleasing to read your comments about Lucky and glad she could provide you with a great service. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleGreat work by Bernadette who made sure our house sale was managed professionally and effectively. She was great to work with too.
Thank you for your comments about Bernadette who always goes out of her way to look after our much valued customers. Regards Jon Roberts Director Residential Sales
5/5
GoogleFirst class service! Rebecca dealt with my letting request. She was "switched on", efficient, friendly and very professional. Fully recommended.
Thank you for taking the time to provide a positive review and feedback for Rebecca at our Reading office. I have passed on your comments to Rebecca. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleGreat service , Sam my sales agent was extremely helpful with my first home purchase. Prompt team and brilliant service.
Hi Ruby Thanks for taking the time to let us know how we did. We are very pleased to hear that Sam was so helpful and could provide you with such a good service. We hope to be of assistance to you again in the future. Kind Regards Romans
5/5
GoogleI am happy with Kimberley Garcia Jones work and pro-active checking with me.very friendly nature ..So i am very happy
Hi Venugopal Thank you for the recent 5 star review. It's very pleasing to hear that you are happy with the service and in particular from Kimberley. We will make sure your comments are passed on. Thanks once again for taking the time to review - we hope to be of assistance again in the future. Kind regards Romans
5/5
Google5 stars services, everything goes smoothly and I moved to the new home on time. Thanks for helping from Lucky!
Hi there Many thanks for the recent 5 star review! It's great to hear that Lucky could provide you with a positive experience! We hope to be of service to you again in the future. Kind regards Romans
5/5
GoogleI would specially like to thank to property manager Mark Smith for kindly concerning our needs at our home.
Hi Brook Thank you for the recent 5 star review. It is pleasing to read your comments about Mark and glad he could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
5/5
GoogleRomans Reading, especially, Kimberley Garcia Jones have provided excellent service as letting agents for me over the past decade.
Hi Drew Thank you for the recent 5 star review. It is very pleasing to read your comments and glad Kimberley and the team could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
5/5
GoogleRebbeca (Becky) Robinson our property manager is highly supportive and fast to response to any request!
Hi Avi Lavon, Thank you for the great review of our Romans Estate Agents Reading team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
1/5
GoogleWorst ever they never took care of nothing even now im missing some papers
Dear Sempre Desliguei, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleThe worst agency till now,moving very slow with papers and the documents, and they will charge you for any!!!!
I am sorry to read your review and would be grateful if you can contact me to discuss further. Customer service is very important to us as a local Property Company and I am always happy to learn from any genuine mistakes. Regards Jon Roberts Director Residential Sales 0118 9538701 or mobile 07795482857
5/5
GoogleI found Cassim updated me at every stage of the process. I would recommend him to family and friends.
Thank you for your comments and for recommending Cassim to your family and friends. He works very hard for all his customers and your comments will mean a lot to him. Regards Jon Roberts Director Residential Sales.
1/5
GoogleJust absolutely horrible. Three members of staff told me they'd call me back and never did. Tried to formally complain and no one cared. Missed out on my dream property because of their completely lack of regard or competency. Don't even bother unless you are a glutton for pain and disappointment.
5/5
GoogleI have been extremely happy with the service that I have received from Romans. I have found them to be very professional, swift to deal with issues and knowledgeable of the market. In particular, I have been dealing mainly with Sally Tucker, and the experience has been very good to date.
1/5
GoogleNot helpful and disorganised. Always trying to charge you extra for no reason.
Dear Nuria Ortega, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
3/5
GoogleContacted them to rent my property thought they are professional however a bit pricey for what you get.
Thank you for your comment regarding the professional service. Customer service is very important to us if there is anything you’d like to discuss with us regarding the value, please myself on 0118 9538715 or Richard Chambers, the Lettings Manager on 0118 9538707. Kind regards, John Sumner Regional Lettings Director
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