5/5
GoogleKimberley Garcia Jones has been my main point of contact after moving in as a tenant, and she has been very proactive and helpful.
Trusted Agent profile · Reading · Berkshire
Romans Reading reviews
★★★★★
922 reviews across 1 platform
33-34 Market Place, Reading, Berkshire, RG1 2DE
Part of Romans, see every office.
Romans's office in Reading, Berkshire, at 33-34 Market Place, is rated 4.3 out of 5 across 922 reviews on 1 platform, including 922 Google reviews rated 4.3.
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Reviews
Every review we hold for the Reading office, from every platform, shown as written. First names only.
Google5/5
GoogleFriendly, helpful and professional. Bernadette kept us informed of property she thought we might be interested in and called regularly to see how our search was going. Thank you Bernadette!
5/5
GoogleKimberley has looked after our property for a couple of years now and I cannot rate her highly enough. She jumps on issues immediately, always responds quickly, is courteous and communicates well. Agents often get a bad press - Kimberley very much reverses that trend.
Agent replied
Hi Mark Thank you for the recent 5 star review. It is very pleasing to read your comments about Kimberley and glad she has provided you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stag e. Kind regards Romans
5/5
GoogleRomans Marketplace, Reading excellent service regarding my tenancy at one of the properties managed by them.... Especially by Lucky-- the lady who manages the lettings is very prompt, professional & very cooperative!!! Amazing Lucky & thanks for making my stay very comfortable & hassle free.
Agent replied
Hi Nilesh Thank you for the 5 star review of our Reading branch. It is pleasing to read your comments and glad Lucky could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
5/5
GoogleRomans were always excellent in providing a great service as agents. Very responsive and helpful. Pooja Chavda who was my direct contact was always amazingly helpful - fast to respond and sort out any issues really quickly. Thanks so much!
Agent replied
Hello Steve T-s Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleWe moved into our apartment through Romans few months back. They were very helpful. Kimberley especially has very helpful with respect to any apartment requests. Very promptly responds to resolve issues.
Agent replied · 26 August 2024
Dear Reema, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSarah George Has proved time and time again that she is a true professional she is very quick to respond if a problem arises and she manages to do it in a very approachable and friendly way. Five stars
Agent replied
Dear Alan Dunstan! Thank you for taking the time to review your recent experience with our Romans Estate Agents Reading branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GooglePooja Chavda has always been very professional and kind. Any issue I raised has been dealt with quickly and with understanding. I always felt safe to come to her for a piece of advice which has made my tenancy an enjoyable experience.
Agent replied
Hi Michal Korenar! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
4/5
GoogleExcellent service from sales staff in the Reading office, but DON'T use their designated solicitors Manor Hall in Leeds. This firm put very junior people on our case; they were not as proactive as I expected; and they seemed to lack experience of the process.
Agent replied
Thank you for your feedback and I am please you received excellent service from our Sales department and will pass your comments on to Manor Hall Law. This is one of many conveyancing companies we use and they will no doubt look in to your case to see where they can improve. In the mean time I thank you for your business it was most welcome. Regards Jon Roberts Director Residential Sales.
5/5
GoogleRebecca Mayle did a great job of managing the process of moving to a new location. From origination to completion she was around to help and keep me updated on how things were moving along. The experience was smooth and virtually effortless. Happy to recommend.
Agent replied
Thank you for taking the time to provide a positive review and comments regarding your recent experience with Rebecca. Customer service is very important to us and I have passed your comments on. Wishing you all the best in your new home. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleI've just purchased my first flat through Romans and they were so helpful and very quick to respond. We faced a few challenges at completion (not because of Romans) and they were great, working with our solicitors and the owners solicitors to help resolve it
Agent replied
Thank you for your positive review about our sales office in Reading. Customer service is very important to us and your business very much appreciated. Regards Jon Roberts Director Residential Sales
1/5
GoogleI clearly told my family moving in the Month of November but now Romans telling they will allow only one person in the home. Lot of hidden things seems to be. Who will stay only one person in a single bed room with out Family.
Agent replied
Hi Dana, we regret to read that you’ve been unhappy with the experience that you’ve had with us and our team in Reading. From speaking with the team in Reading they have mentioned that when arranging your tenancy that we were advised that the property would only be for you and were informed by you that your family would be coming to visit so it was for this reason the tenancy was only drawn up with you listed as the only tenant, sadly as I wasn’t present during the conversations during your application I’m unable to confirm details of any discussions between yourself and team however would like to apologise if there had been some miscommunication here on our part. Ultimately as the Tenancy Agreement is a contract held between you and the Landlord any changes to this would have to be agreed by both parties, I understand that the team spoke to the Landlord on your behalf about this and they have agreed to amend the contract in place when your family move into the property. We’d like to offer our apologies for any disappointment caused and that you feel the service you’ve received has not been up to the high standards expected of Romans, we hope moving forward we’re able to deliver a level of service you’re happier with and turn your experience with us into a more positive one. Kind Regards, Romans
2/5
GoogleRomans has taken over Atlantis's business in Reading and compare very poorly in Landlord services compared to Atlantis. As a landlord I have been battling with their support team to get some issues resolved and have found them extremely unresponsive. Whereas Atlantis's senior management were always available to assist a landlord with their problems, Romans seems to shield theirs from having to have contact with landlords unhappy with the experience. I have asked Peter Coles to make contact with me to discuss this. Let us see if he has the inclination and time to do so.
1/5
GoogleDo not rent properties through Romans Estate Agents because they do not look after their properties, con you to giving up money illegally and steal rent money from your bank account 2 weeks early. They should not be allowed to rent out properties.
Agent replied
Hello Gail, We appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Reading office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Kind regards Customer Relations Team
2/5
GoogleRomans has taken over Atlantis's business in Reading and compare very poorly in Landlord services compared to Atlantis. As a landlord I have been battling with their support team to get some issues resolved and have found them extremely unresponsive. Whereas Atlantis's senior management were always available to assist a landlord with their problems, Romans seems to shield theirs from having to have contact with landlords unhappy with the experience. I have asked Peter Coles to make contact with me to discuss this. Let us see if he has the inclination and time to do so.
5/5
GoogleKaren, our property manager, has always been responsive, helpful and able to get things done, despite our landlords living overseas. We renewed our lease this year and the support we've had from Karen and the Romans team was a definite factor in our decision.
Agent replied
Thank you for your kind comments and positive review about Karen and the Romans Team. Customer service is very important to us and I have passed your comments on to Karen. Kind regards, John Sumner Regional Lettings Director
1/5
GoogleOne of the most expensive letting agents in Berkshire. Regular inspections missed faulty smoke alarm and carbon monoxide detectors. Agent didn't care. Only had them fixed when I got Reading council to intervene. Their check out clerk is terrible too. Wouldn't use them again.
Agent replied
I am sorry to see by your rating that you are disappointed with Romans and I would like to understand what has happened. Customer safety is a priority at Romans and something we take very seriously. Please contact me directly to discuss your experience I can be contacted on 0118 9538715, 07764 162504 or by e-mail jsumner@romans.co.uk Kind regards, John Sumner Regional Lettings Director
5/5
GoogleI have rented a house from this agent , they were helpful with me and I want say thank you for Ms Lucky, she did very hard with us. and I recommend this agent for whom looking for renting a house or apartment
Agent replied
Hi there Thank you for the recent 5 star review of our Reading branch. It is incredibly pleasing to read your comments about Lucky and glad she could provide you with a great service. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleBig thank you to Shante and Michael from the Romans Team for helping with the process and keeping us updated with the progress.
5/5
GoogleVery good estate agency - thorough professionals. My property transaction was dealt by Bernadette who helped speed up the entire process and kept us updated at every milestone and helping us chase solicitors on either side. It was a very pleasant experience overall!
Agent replied
Thank you very much for your comments about Bernadette and the service she provided you. Customer service is very important to us as a local property company and thank you for using us. Regards Jon Roberts Director Residential Sales.
5/5
GoogleFor Anita Jones.. She was assigned as our property manager and has been brilliant from day 1... She is fast, responsive and very good at keeping all the parties informed.. Keep up the good work Anita.. :-)
Agent replied
Dear Abhishek Thanks for taking the time to leave us a review about Anita at our Romans Reading branch. It was lovely to read the comments and we appreciate your feedback. Kind regards Customer Care Team
2/5
GoogleThe worst ever agency on the planet! Such unprofessional etitude with no manners. Black listed forever The best person is Lucky who is the only one willing to help and knows job perfectly. The stars are only for her!
Agent replied
Dear Sir/Madam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Reading office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Kind regards, Mandy Klopper, Customer Relations Team
4/5
GoogleExcellent job by Simon and the Romans Reading team. Romans also sold our previous property, speaking from this experience we have again found them to be hard working and professional in dealing and communicating with us, marketing our property and arranging viewings.
Agent replied
Hi Kevin, I am pleased that you asked Romans to act on your behalf once again and that a successful buyer was found. We strive on providing excellent customer service and I am happy that you came back to us once more because of this. George Steedman - Manager, Residential Sales
5/5
GoogleCharlotte Wild has been a fantastic experience. All of the staff are happy to help and the Coffee Machine is excellent. Office is modern as well.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
