Parkers Reading reviews

★★★★★ 1/5

Google

Disappointing overall. The agent who came to sell the house on the open day knew nothing about it, hadn't read the Property Fact Form I spent time filling in, and worst of all, when he didn’t know the answer to a buyer’s question, he just made something up. I was standing right there! Incredible. No real surprise, though, this is exactly what I’ve come to expect from estate agents. I think because both the buyer and seller approach the agent, there’s no real requirement to be good at the job. Shame.

Charlie · 27 February 2025

★★★★★ 1/5

Google

My experience renting from Parker’s in 2025 was poor and unprofessional leading me to move as soon as the break clause was up. I chose the property, in part, due to being advertised with a specific allocated parking space. This ultimately caused the issue as the parking management company required a physical permit and one was not provided, resulting in multiple fines issued to my car and having to find an alternative space for weeks whilst I attempted to resolve this with Parker’s. Unfortunately communication was poor during this period. After placing blame on the landlord for not providing information (that should already have been in their possession from renting this property for some time) we spoke to the landlord ourselves who had the information/ paperwork readily to hand. As it was so easy to obtain I can’t understand how a quick phone call would not have given Parker’s the same info. The issue dragged on for months and only started to be resolved after I contacted the head of rentals and the manager of the branch directly. I eventually managed to have the fines overturned though being out of pocket/ under threat of legal action for parking exactly as advised by the estate agent isn’t acceptable. I don’t believe this issue should have occurred in the first instance, let alone been ignored for as long as it was. As it stands I don’t trust this company so won’t be using them again.

Lee · 28 January 2026

★★★★★ 1/5

Trustpilot

Disappointing overall

Disappointing overall. The agent who came to sell the house on the open day knew nothing about it, hadn't read the Property Fact Form I spent time filling in, and worst of all, when he didn’t know the answer to a buyer’s question, he just made something up. I was standing right there! Incredible. No real surprise, though, this is exactly what I’ve come to expect from estate agents. I think because both the buyer and seller approach the agent, there’s no real requirement to be good at the job. Shame.

Charlie · 26 February 2025

★★★★★ 5/5

Google

Amazing Experience! Callum was so helpful and kept us in the loop. Great customer service

Naila · 6 September 2025

★★★★★ 5/5

Trustpilot

Great service

Nice helpful team, friendly, with quick responses, which is really good. I’ve been sent some properties that match what I’m looking for and got to view 3 during one viewing which was super helpful. no overselling of places, straightforward and easy to work with.

Amber · 10 October 2026

★★★★★ 5/5

Google

Ruby and the team have been nothing but tremendous. Made a very long winded move to Reading flawless and smooth. Thanks again to them

Martin · 20 May 2025

★★★★★ 5/5

Google

We had a fantastic experience with Parkers. The team was communicative right the way through the process, going from viewings (where they were happy to show us three nearby places at once) to the letting process and always kept us up to date when anything changed. Everything was quick and easy to do and we have so far had complete responsiveness for the maintenance issues we've had with the flat so far. I've already recommended them to people who I know are looking to move in the next few months.PositiveResponsiveness, Quality, Professionalism

Ellie · 28 June 2021

★★★★★ 5/5

Google

I can't recommend Parkers highly enough. After trying to sell our house through a different agent for months, Parkers found loads of potential buyers within days which led to many offers. When the sale unfortunately fell through, Parkers found a new buyer within 48 hours just before Christmas. Throughout the whole process, we were kept well-informed and Parkers were always quick to answer any queries or do anything to help. In particular, Damien was extremely helpful; he really went above and beyond! We are extremely grateful to him and everyone at Parkers!PositiveResponsiveness, Quality, Professionalism, Value

Tim · 28 June 2021

★★★★★ 5/5

Trustpilot

Outstanding customer service!

Our house sale has just gone through with Parker’s and I cannot believe the high level of customer service we were provided. From putting our house on the market to exchanging contracts, nothing was ever to much trouble and the communication was outstanding. All of the team in the Reading office were amazing from start to finish and I can’t recommend them enough. Damien in particular was incredible, pushing our deal through like it was his own house! Damien went above and beyond, kept us updated at every step, put our minds at ease and reassured us through what is usually a very stressful time. He always had time to speak to me even though he had multiple other sales going through and I have never received such great customer service. So pleased, thank you Parker’s!

Lottie · 24 June 2021

★★★★★ 5/5

Trustpilot

I purchased a flat in Reading in 2012…

I purchased a flat in Reading in 2012 and have just sold it both transactions through Parkers Reading .

Ian · 30 April 2026

★★★★★ 5/5

Google

I recently spoke to the team at Parkers Reading for some advice and guidance in regards to my property, the advice was first class and professionally dealt with. The team provided a valuation of my property and excellent advice, the communication was superb and in the current environment it felt very Covid safe and secure. The team followed up a couple of days later to see if I needed any additional advice and / or support or if there was anything else they could do to help - this again was very professional and felt extremely genuine. An excellent experience and will be my go to Estate Agent for future property requirements.PositiveResponsiveness, Quality, Professionalism, Value

Scott · 8 June 2021

★★★★★ 5/5

Google

I like i'm sure most people have had issues with either landlord/lady and/or the lettings agency. Parkers Reading has been professional, FAST i mean seriously major quick responses and have shown their quality in not only doing their job within their remit but looking at alternative ways to help when a problem occurs. This has been the case from the viewing stage to paper work to aftercare. Personally whether you believe this to be an exaggerated review or not I will use Parkers Reading again and if I move outside of Reading I will still look to them first.PositiveResponsiveness, Quality, Professionalism, Value

Weylen · 27 May 2021

★★★★★ 5/5

Google

Sam, Callum and Mark were very helpful throughout the process. Thanks guys!

Peter · 20 September 2025

★★★★★ 5/5

Google

I have moved recently to Reading and was looking for a property and that's when I came across Parker's and would like to say that they are very helpful, understanding and respond to you queries/concerns promptly and effectively. Thank you Parkers for making my move in like a breeze. Specially would like to thank and appreciate Marco for his support during the entire movie in process and addressing to my queries and concerns.

JayKumar · 16 June 2022

★★★★★ 1/5

Trustpilot

Difficult and obstructive

Difficult and obstructiveWhile parkers were not involved in our house sale/purchase directly, we had the unpleasant experience of having them represent one of the buyers in the chain! Out of a long chain it’s safe to say that parkers caused the most amount of disruption and delay! Damian in particular was rude in his communications with us and our agents, he was unprofessional and extremely obstructive causing a lot of unnecessary stress. His responses “it is what it is” were far from professional and not what you would expect from a company and a director of this branch!! For this reason I would never use parkers reading for any business, and also warn others if Damian is involved at any point in the transaction! Parkers - this is a shocking and disappointing representation of your brand in the area.

Marta · 29 April 2021

★★★★★ 1/5

Google

This is why I absolutely DON'T recommend using the services of Parkers Estate Agents. If you don't want your energy wasted and peace of mind shot to pieces, don't use their services. Never have I seen lack of common sense and complete disregard of people's time taken off work, effort in research and risk going out in these hard times. I contacted Parker's after seeing an advert on Rightmove on Monday 14/12/2020 inquiring about a 4 bed in Reading, called them up and asked if it's available, the lady who picked up (H.) told me it is available for viewing and asked me when can I see it. We agreed on the time and day 5:45pm on Tuesday 15/12/2020. I asked (H.) exactly what are the steps needed if I like the property and would like to sign it, while she was asking all the usual screening questions. She said I would call them up and get the process started online on the same day. And that another person has already put an offer but the landlord would see the offer(s) later and decide. Went on to add that my chances are better since we're only 2 people looking to move. I specifically said, I don't want to be going all the way there from South of London zone 5 to Reading in the west to have the other potential tenants' take it the next day before I even decide, because it's happened to me before. (H.) said don't worry we'll let you know on the day so you don't go through that and save the trouble of coming to viewing it. The next day, on the day of the viewing, 15mins into my train reaching Reading station I get a text alert that a voicemail left by (H.) to tell me "Hi there, it's (H.) from Parker's. Unfortunately the property has been let. Please call me back." I call while onboard the train in absolute shock, her colleague picks up, I explain that I'm on my way and ask to verify that the property has been let. He responded with yes I'm afraid so. I plead my cas to no resolve or offer of any outcome other than sorry it's been let, the live version. I call again after I walk out the station, ask the colleague who picked up to let (H.) call me back. She calls, to reiterate her message again. Absolutely no resolve once again to anything we spoke about before, anything that can be done for a counter offer from my end, no other properties to see while I'm already there. Complete and utter failure of a business and who they let work there. Advise anyone who is searching for properties in the Reading area or west of London not to use Parker's estate agents.

Yosri · 29 April 2021

★★★★★ 3/5

Google

Parkers you are something special. I absolutely lovee the flat itself. Such a good choice and price, good location we were very happy to find this flat. Also a lady named Ruby has been super helpful with everything, so thank you so much to her. A few things I would suggest to Management is 1) You need to communicate more effectively. Like giving your tenants all the information needed before they get to the property. 2) I’m a little bit surprised by one of the directors who I believe his name is Mark. Doesn’t seem like that great of a director with how he handles objections. It’s important to treat people with respect. It’s also important to LISTEN to constructive feedback. Feedback should be used to improve the business not taken as an insult if it’s said professionally and respectfully. Basically overall quite happy, just think communication could be better and that the manager Mark could be... well more understanding!

Grace · 29 April 2021

★★★★★ 5/5

Google

Very professional service from Parkers Reading after having a terrible experience with another agent, so I am very weary and aware of what could go wrong. They manage a small property I rent out and were even able to find me a tenant during lockdown using virtual viewings. They respond efficiently and effectively, and I've generally had a very good experience with them. Probably not the cheapest agent but I went with the cheapest before and they were total cowboys. So like for lots of other things, if u pay peanuts and u get monkeys!

Aimee · 29 April 2021

★★★★★ 5/5

Google

We have had a great experience with Parker’s during our recent move. The process has been very smooth and Ruby has been really helpful

Amy · 9 May 2025

★★★★★ 5/5

Google

We have had our property fully managed by Parkers now for the last 7 years. Since having Alice, everything has been smooth running. We have had quick responses and been kept well informed of any situation with regular communication. We are very happy with the service we have recieved so far.

Alice · 15 August 2026

★★★★★ 5/5

Google

I felt really taken care of by Parker’s, especially Ruby who has been there for me every step of the way. The flat is amazing and the transparency for each step really helped. It was the first time for us to rent in the UK, so imagine how daunting that was. Thanks Parkers and Ruby and Reading office!

Jennifer · 14 October 2023

★★★★★ 5/5

Google

Mohammed was enthusiastic and explained every detail. He informed us about the property plans and how we can make it our own safe space.

Natasha · 13 March 2026

★★★★★ 5/5

Google

Great agent very helpful exceptional fast and taken care of detail details

Maksim · 26 September 2026

★★★★★ 5/5

Google

Callum at Parkers Reading Letting & Estate Agents was prompt, polite, clear, and efficient in arranging the viewing and handling the offer process. His communication was excellent throughout.

SAURABH · 9 March 2025