Every review we hold for the Radley Green office, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsExcellent value and surprisingly good service
We were pleasantly impressed with Housenetwork, their proactive approach and knowledge was second to none. We found them to be much better than their online counterparts as they really gave us the personal touch with a fully dedicated Negotiator. The photos were also great and much better than any of the local competition in the area, we feel this to be a very important point as ultimately any buyer will make their initial enquiry to view of the back of these. All in all a much better service then we ever could have expected and we would certainly recommend them to friends and family.
NIck · 3 July 2015
Agent replied · 2 March 2016
Hi Nick,
Many thanks for taking the time to write this review. Being the original pioneer in this field means that we have tested systems which are proven to work. The last 13 years have been insightful and we have been able to hone a package which both promotes customer service and fair value.
We hope to do business with you at some point again in the future.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View AgentsHouse Network were great in selling my property
I had not heard of House Network but found them online. From the moment I contacted them to sell my house they were very helpful. They assigned me a contact (Kristina Porter) and she was very informative and helped me through each stage of the sales process.
I had many viewings of my property and each time HN contacted me to arrange the viewing and gave me feedback from the viewer. Their online tracking tool was also very easy to use. I have no hesitation in recommending them to anyone.
Michael · 1 July 2015
Agent replied · 2 March 2016
Hi Michael,
Many thanks for taking the time to write this review. I am glad to see you had so much interest in your property! The online tracking tool you refer to was created as a complimentary service alongside our sales progressors. It means that you don't have to wait for a call for an update (even though you will receive one) to know exactly where you are in the sale process.
We hope to see you again at some point in the future.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View AgentsCan't fault them!
What was good about the Housenetwork experience...everything! It was a lovely surprise to find out how good HN are as I have used local agents in the past and they have been more than lacking. HN's communications are outstanding, the site is easy to use and functional and the photography was great. Housenetwork took a stressful and complicated experience and made it easy and slick like a well oiled machine! I would certainly use their services again and have already recommended them.
Sam · 1 July 2015
Agent replied · 2 March 2016
Hi Sam,
Thanks for taking the time to write this review. We pride ourselves on communication and one of the foundations that House Network was built upon. We hope to work with you again at some point in the future!
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View AgentsGreat agent - sold quickly and saved thousands of pounds
We sold our flat in London through House Network and were really pleased with the whole experience. The photos that they took were very professional and I loved the amount of control we had on how our advert appeared on the online sites (e.g. Rightmove). We achieved an asking price offer within 2 weeks of having the flat on the market (far quicker than a similar property in our block sold through a local high street estate agent), and House Network managed every stage of the process very professionally. I particularly liked the fact that we had an account manager dedicated to our sale, and Kristina did a great job. I would definitely recommend them to friends, and not only because they saved us thousands of pounds in estate agency fees. Thanks House Network!
Laura · 18 June 2015
Agent replied · 24 June 2015
Hi Laura,
Many thanks for taking the time to write this review.
I am glad of your quick and efficient experience with us, in particular the fact you sold within two weeks. We pride ourselves on our marketing material, and when coupled up with vendor input it can lead to a very quick sale. I will also make sure that Kristina is made aware of your very kind comments.
All the best,
Ashley Elley
Head of Customer Experience
★★★★★ 5/5
View AgentsExcellent Service
The service I received from HN was superb from the moment I had an initial discussion with the office, to the visit from the surveyor, building the website page and communication with potential buyers and keeping me updated. Add to that, when compared to what conventional estate agents wanted to charge me, I saved enough to pay for most of the new kitchen, I'm very happy and that's not a phrase one usually associates with estate agents! If any of my friends or colleagues are moving house I will recommend they use HN - to me its an absolute "no brainer" - if you're moving house then HN should be your first call.
Simon · 1 June 2015
Agent replied · 2 June 2015
Hi Simon,
Many thanks for taking the time to write this review. Full transparency is something which is really important to us from inception to completion and as such we try and keep the vendor as involved as we can to alleviate any strain or stress that can occur in the sale process.
I am very happy of your particular experience and will make sure your personal negotiator is made well aware of your kind comments.
Kind regards,
Ashley Elley
Head of Customer Experience
★★★★★ 5/5
View AgentsGreat Service, Great
Can't rate highly enough the service we got in putting our house on the market - very quick and painless. Whilst they don't have local knowledge I didn't expect it and the staff were friendly and helpful. The online customer interface is good and you have full control. When our house appeared on Rightmove etc it looked great and it compared really favorably in terms of photos, details and layout with others. We sold in a fairly flat market so what can I say - they did a great job for us,
Jill · 1 June 2015
Agent replied · 1 June 2015
Hi Jill,
Thanks for taking the time to write this review. Over the last 11 years in operation we have continually changed and modified our systems based on customer feedback to make them as seamless as we can. We are glad you have enjoyed and used this facility as it is a feature we pride ourselves on.
Kind regards,
Ashley Elley
Head of Customer Experience
★★★★★ 5/5
View AgentsVery pleased indeed
We were very keen to sell our house, so using an online agent for the first time did represent something of a risk. We selected House Network as it appeared to be the most professional of those offering the service and we were not disappointed in our choice. They took great care to ensure that the presentation of our property was fully up to professional standards, including taking high quality photography and supervising written material as part of the fee package. This contrasts with some other online agents, where inappropriate superlatives, probably inserted by the buyers, are allowed to run riot. Account management was also thorough, conscientious and very professional at every stage, from marketing through to exchange of contracts. In a nutshell, we saved several thousand pounds in commission and received among the best service levels we have ever experienced from an estate agent. If you talk to a high street agent about what makes them different from their online competitors, they will be likely to mention 'working the database' and 'conducted viewings'. In fact, we negotiated special side contracts with two local agents, based entirely on personal introductions, rather than wider marketing. The net result was one introduction, which resulted in an offer from a couple who hadn't sold their house. As for conducted viewings, we always prefer to do our own - so no benefit there, either. We hope very much that we won't have to sell another house but, if we do, it will certainly be through House Network.
Christopher · 18 May 2015
Agent replied · 1 June 2015
Hi Christopher,
Many thanks for taking the time to write this review. I think you have picked up on an important selling technique of the 'local agents' which is that of a mailing list. Having worked on the local agency field for a number of years this 'mailing list' is a myth, all it simply is a collection of email addresses and information which has come in via viewing enquiries etc. Not only do we have this very same information, but in the world of the internet all of these interested parties are registered on 3rd party websites like Rightmove, Zoopla etc and will see when a new listing is made available. We do not try and 'coerce' people into purchasing as this is when sales fall through, instead we treat the public with a lot more respect and let them make their own informed decisions based on solid marketing and great customer service.
We do hope that you choose us again at some point in the future,
Kind regards,
Ashley Elley
Head of Customer Experience
★★★★★ 5/5
View AgentsAmazing people, Amazing price!
House Network were amazing people to trust your house sale with and exceptional value for money. Right from the start, took brilliant photos and sold our house in 3days with two offers for the full asking price too. Very informative and knowledgeable throughout. Lois in particular was brilliant. I would reccomend them 100%, and definitely use them again! Thanks again The Biles Famil
Matt · 23 August 2016
★★★★★ 5/5
View AgentsExcellent service after Sold Subject to Contract
Until we had sold subject to contract I felt really stressed and wondering if we had done the right thing going with House Network however once we had sold and Aimee become our negotiator everything was fantastic and everyone was very helpful. Our negotiator Aimee really went out of her way to help us and get the sale moving. Thank you
Helen · 2 February 2017
★★★★★ 5/5
View AgentsHouse network excell
The service was excellent I thought, from the first visit, to the photographer, to the customer service agents. Communication was also excellent (given it was online), as the staff were fully informed by their systems, called within minutes when information had changed and my personal customer service rep always called back when unavailable. Viewings began within a week and an offer made in less than a month, they made this part of the moving process very smooth.
Paul · 1 June 2015
Agent replied · 1 June 2015
Hi Paul,
Thanks for taking the time to write this review. We make a big statement about our customer service levels prior to our clients purchasing one of our packages, so to hear a testimonial that pointing this out is great!
Thank you for using our services and we hope to cross paths again in the future.
Kind regards,
Ashley Elley
Head of Customer Experience
★★★★★ 5/5
View AgentsPurchase via House Network
Fantastic Service from negotiator Richard Robinson who looked after us from start to finish. He was always prompt replying to our enquiries and assisted contacting solicitors where needed in both a friendly and efficient manner. even though I did not sell through them, I would certainly recommend them to anyone! Richard is an asset to the House Network team.
Owen · 28 January 2018
★★★★★ 5/5
View AgentsExcellent service.
Very good service from start to finish. Later opening hours made it very easy to get in touch with them and we had very prompt feedback. We have friends who are trying to sell their houses with traditional agents and are not getting anywhere near the feedback that we did - it really helped us to prepare for following viewings. We sold the house in 8 days and would definitely use them again should we move..
Danielle · 7 December 2015
Agent replied · 3 March 2016
Hi Danielle,
Many thanks for your kind review,
House Network are now open 24/7 to make sure that every enquiry, whether at 7am or 11pm is dealt with. You would be surprised how many we receive late at night!
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View AgentsVery Helpful
I can't rate Housenetwork highly enough, they are so much easier to deal with than you high street agents, they were always really efficient, kept us up to date with things and quick to respond, not to mention a fraction of the cost of the high street agents! I wouldn't hesitate to recommend Housenetwork to my friends.
Sarah Moxham
Sarah · 12 September 2016
★★★★★ 5/5
View AgentsBuying and selling - a great service
We have appreciated Abigail's help and support in guiding us through the process. She has given us excellent advice and guidance as have her colleagues who we have been in contact with from time to time. We have always found everyone to be professional, friendly, courteous and very knowledgeable and the help and support we have received in all aspects of the buying and selling process has been invaluable. Thanks you!
Linda P
Linda · 29 July 2015
Agent replied · 2 March 2016
Hi Linda,
Thanks for taking the time to write this review. Our team are award winning in customer service and I am proud to hear of them delivering the service levels we attain for!
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View AgentsI can't speak highly enough about House Network and they weren't my agents!
I thought all the agents I spoke to were fantastic. Considering House Network were not my agents they were extremely helpful, considerate and patient, in keeping me up to date with what was happening with my sale and purchase of my new property.. I did tell one agent that if I was to put the house of the market in the future I would definitely be going in their direction.
TG Buckingham
Tricia · 14 September 2015
Agent replied · 3 March 2016
Hi Tricia,
Thank you for writing this review. This review is even more poignant given the fact that you actually purchased through us. We understand that there are two parties involved in any property transaction, and while it is important to keep our own client happy the same has to be said of our buyers. Communication is everything in this field, and we aim to stay in contact right through to the day of completion. Hopefully we do cross paths again in the future.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View AgentsInternet service win
Well worth using. Very efficient, competent and kept one informed throughout the selling process. Would recommend. The lower charges compared with conventional estate agents is another reason to use HouseNetwork
I saved around £4350 (based on 1.5% agent commission). I did not ask Housenetwork to provide a valuation although I did realise my asking price within
£5K. They set out to obtain feedback from viewers asap which is always helpful..
Steve Pond
Steve · 31 May 2015
Agent replied · 1 June 2015
Hi Steve,
Thanks for taking the time to write this review. We aim to bring the vendor in on the sale process and keep you informed throughout, this way we minimise any strain on the relationship between buyer and seller and achieve a higher successful sale rate.
Kind regards,
Ashley Elley
Head of Customer Experience
★★★★★ 5/5
View AgentsFantasic Service
Using House Network was a great decision. They were helpful throughout my property sale, from their initial visit to the property to value and take photos right through to chasing up solicitors to get through to exchange and completion. Not only do they offer a significant saving over high street estate agents but their service is straight forward, honest and reliable. I am now reccommending to friends and family.
Ben · 2 April 2016
Agent replied · 12 April 2016
Hi Ben,
Thank you for writing such a great review.
I am not sure what we can say here as it seems as if the team have covered all the bases, I suppose all I can say is thank you for choosing our services and I do hope that we cross paths again at some point in the future.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View AgentsVery Friendly and very efficient - would use again!
I used House Network to sell my property and found that everything with my sale went through fine, I found all the staff friendly and efficient. I couldn't fault House Network any where with the service they provided. To add on to things House Network's communication with me was very effective and any issues were followed up immediately and dealt with and I was kept informed at all times.
Paul · 11 February 2016
Agent replied · 3 March 2016
Hi Paul,
Thank you for your great review.
One of the biggest criticisms of local agency is that your agent never gets back to you. We aim to completely remove this problem by not only giving you your own Premier Negotiator, but also offering differing ways of reaching us such as our inbuilt messaging system, live chat, phone and or course email. We pride ourselves on customer service and have won awards for our high levels.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View AgentsGreat service....great savings !
Do not hesitate to choose House Network, the property sold in 10 weeks. The service was excellent throughout.
I had many viewings...all arranged at my convenience and received feedback from them all.
Any queries or problems were dealt with immediately by my negotiator or another member of the team.
Progress and updates were regular and frequent.
An effective and professional service that saved me hundreds of pounds !
Jacqueline · 13 April 2016
Agent replied · 22 April 2016
Hi Jacqueline,
Many thanks for taking the time to write this review.
We are always grateful that our customers do this, and this testimonial is testament to all the hard work our staff put in to every single client.
Hopefully we cross paths again at some point in the future.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View AgentsGreat experience from start to finish...
I have nothing but praise for House Network and the service they provided when selling my property. My house was listed within 2 hours on sites like Zoopla and Rightmove, and i had viewing requests the very next day. All of the HN staff were efficient and friendly and i was kept updated every step of the way. Great that i saved some money too! Thanks House Network!
Gabriella · 7 December 2015
Agent replied · 3 March 2016
Hi Gabriella,
Thank you for writing this kind review.
We aim to get you off the ground quickly, and if you have taken the decision to sell we aim to have the property online and available within 48 hours of your local property agent visit.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View AgentsExcellent sevice
When you sell your house it's not what you think of the service, it's what your purchaser thinks. I was very pleased with the comment that my purchaser made about how good and efficient Sian the sales negotiator was and how she kept him informed all of the way to completion.
Craig · 2 December 2016
★★★★★ 5/5
View AgentsGreat service
We have recently bought a property and dealt with Richard. He constantly kept us updated with what was going on and always made himself available. If anything ever needed chasing up with solicitors he did this straight away. Would be happy to work with you again and would definitely recommend.
Katie · 17 January 2018
★★★★★ 5/5
View AgentsExceptional service and value for money
We had constant communication throughout and had a great personal negotiator, which made things a lot easier. The ability to look at our web statistics really impressed us and it was great to get feedback after viewings. Excellent value for money, a large saving compared to high street estate agents, will and have already recommended to our friends. Property sold within 3 months after 7 viewings.
Anthony · 1 November 2015
Agent replied · 3 March 2016
Hi Anthony,
Thank you for taking the time to write this review.
Communication is key to a successful transaction, we appreciate this which is why we offer a money back guarantee if we fail in our obligations to you.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View Agentsexcellent service
The service was first class and it couldn't be faulted. From the initial introductions and photographs, we were provided with regular updates, regarding potential buyers, offers and finally the selling process with solicitors. We didn't have to chase once for any information. House moving is stressful enough as it is, so to take out this complication was a great relief. Thanks to all involved at HouseNetworks
Phil · 5 October 2015
Agent replied · 3 March 2016
Hi Phil,
Thanks for writing this great review!
We like to think that we are doing a great job, however when we receive a testimonial such as this it proves we are doing a good job.
We hope to do business with you again at some point in the future.
All the best,
Ashley Elley
Head of Communications
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
