Every review we hold for the Prestatyn office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleReally smooth and stress-free experience from start to finish. Great communication, professional service, and genuinely helpful throughout. Would definitely recommend.
Sam · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! We are thrilled to hear that your experience with us was smooth and stress-free. Our team prides itself on providing excellent communication, professionalism, and helpfulness. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleVery pleasant and courteous and very helpful, thank you for all your help and highly recommended
David · 16 March 2026
Agent replied · 13 April 2026
Thank you for your kind words! We strive to provide top-notch customer service and it's wonderful to hear we met your expectations. We appreciate your support and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHannah our contact at Beresford Adams was excellent with the process of moving my son into his new flat, she was attentive, helpful, always cheerful and had an answer to the many questions we asked, Hannah and the all the team at Beresford Adams branch in Prestatyn made the move run smoothly. Thank you all.PositiveProfessionalism
Malcolm · 21 June 2021
Agent replied · 20 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGeorgina has helped us with property rental application. The service provided by Georgina has been excellent.
James · 9 August 2024
Agent replied · 23 August 2024
Many thanks for your fantastic 5* review James. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMassive thanks to Georgina and the team for helping with our recent move. Extremely professional and all done with a smile 😊 …
Frank · 22 March 2024
Agent replied · 20 June 2024
Frank Gledhill many thanks for your brilliant 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Googlehighly recommend. Great experience moving into my first rented property. Very helpful, especially Lisa who was amazing from start to finish.
Demi · 22 March 2024
Agent replied · 20 June 2024
Many thanks demi butterworth for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI've recently worked with this agency during the process of renting and it's been a wonderful experience. All the staff are very helpful, they take initiative and are prompt in responding to you. Georgina goes above and beyond to help when needed. Thanks to them, the entire process was smooth and easy. I would highly recommend to anyone in search of an estate agency to work with.
Agnes · 21 April 2024
Agent replied · 20 June 2024
Thank you for your glowing recommendation and 5* review Agnes Szal. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleService was excellent this is my first rental and was helped through the process, so a special mention to Lisa Hayne for all your help and patience.
Noah · 1 November 2023
Agent replied · 31 December 2023
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent from the initial valuation through to completion. Very helpful and professional team.
Phil · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind words! We are thrilled to hear that our team provided excellent service every step of the way. It was our pleasure to assist you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSam and her team have provided exceptional service to ourselves in both findings great tenants and taking care of everything - makes life so much easier!
Mark · 27 October 2023
Agent replied · 31 December 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGeorgina has been amazing! Kept us updated with everything she possibly could and did such a good job of letting us know what was going on. Couldn’t recommend Georgina enough to help through the process, so eager to help and kind. Thankyou so much!
Evie · 24 July 2024
★★★★★ 5/5
GoogleI've recently rented a property with Beresford Adams and they were so lovely and had everything sorted out very quickly too. I was very nervous about renting again as I had a bad experience renting before with a different letting agency but they've been so reassuring and couldn't do more to help me.
Saskia · 5 November 2024
Agent replied · 8 November 2024
Many thanks Saskia for taking the time to leave us your glowing comments regarding your experience with our Prestatyn branch. Your 5* review means a lot to us. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGeorgina is a credit to Beresford Adam’s made switching property easy and simple.
Craig · 13 June 2024
Agent replied · 20 June 2024
Craig, many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe service received from Sam and the team at Beresford Adams Prestatyn is excellent, they are very professional , efficient and friendly.
Ann · 1 December 2023
Agent replied · 31 December 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan I just start with saying Leanne Harris was absolutely amazing without her help I think the sale would’ve taken a lot longer . Your a credit to your company my mother thought you’re amazing very professional and the other young lady that worked along side of you ??
Thank you Leanne
Paul · 13 February 2019
Agent replied
Hello Paul, many thanks for your fantastic 5* review. I am delighted to read the service you received from Beresford Adams in particular Leanne was friendly, helpful and professional. Best wishes, Lucy.
★★★★★ 5/5
GoogleThanks to Georgina and the team for their prompt support in helping us to find a property, and move in quickly.
Michael · 1 December 2023
Agent replied · 31 December 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFor over 3 years now, I have found that Sam and her colleagues at the Prestatyn office of Beresford Adams have provided very knowledgeable, helpful and practical advice relating to the management of my property as well as providing an efficient service dealing with ongoing day to day matters.
Jerry · 22 November 2024
Agent replied · 8 December 2024
Thank you Jerry for the fantastic 5* review I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHave been using their services for a number of years now and found that they have been helpful and friendly throughout
Lisa · 13 October 2025
Agent replied · 13 April 2026
"We are thrilled to have had the opportunity to serve you for several years! Thank you for your kind words and continued support. Our team prides ourselves on providing helpful and friendly service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat help with first home and first time rent. Lisa was a great help
Kamora · 22 March 2024
Agent replied · 20 June 2024
Many thanks Kamora Leigh for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally can't Thank all the staff for helping us find a new home, we found out in July we were being evicted, and we received an email with every property they had to rent when they received them. We have now moved into our forever home.
Susan · 3 December 2024
Agent replied · 8 December 2024
Thank you for your glowing 5* review Susan. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWould 100% recommend, lisa and sam were lovely and very helpful we came in 2 weeks ago and they’ve already sorted us out a beautiful 2 bed flat , they’ve answered all our questions and inquiries if there’s anywhere you need to go for properties this is the place already suggesting to any friends wanting to move
Lewis · 14 August 2025
★★★★★ 5/5
GoogleI can't fault the Beresford Adams team in prestatyn, from when I first met Sam the process of renting out my house was made easy. From offering advice and discussing the whole process to actually finding tenants and setting all that up. I highly recommend the team.
Catrin · 5 November 2024
Agent replied · 8 November 2024
Many thanks Catrin for the fantastic recommendation and 5* review. I have passed your flattering comments onto our Prestatyn branch. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhat a fantastic 👌 estate agents, Sam, Lisa and all the other members of staff are absolutely 💯 amazing so professional, so helpful and so approachable
They have made my mum's move so easy regular phone calls keeping her updated on her new property all paperwork ready for her
And a lovely goodie box as a gesture of good will
I highly recommend beresford Adams Prestatyn 👌
Hayley · 21 October 2023
Agent replied · 28 October 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleShame, I really wanted to give the full 5 stars in fairness we found Beresford very helpful and we thought supportive, selling and buying can be stressful and in our case we had trouble getting our mortgage on time ,I felt awful and as time went on it felt like we would never be going through with the sale ,
we kept being reassured all will be well and there are many others in the same situation, that kept us feeling positive and hopeful, we then had a phone call from our buyer asking if we where still selling because Beresford Adams had sent them another property to view, Luckily they loved our house but imagine if they went for the other property instead of ours,
unbelievable when Beresford where supposed to be on our side, we where already stressed and this just added to it,
if all goes to plan I am sure they are very good but that felt underhand and sneaky to us, as I said its a shame because they do come across as very helpful , maybe thats just how the game goes, you hear of estate agents telling fibs all the time and some do have a bad reputation but I really liked this agent to begin with, hopefully this was a one off.
Sorry Beresford Adams, not good enough.NegativeProfessionalism
Barry · 24 August 2022
Agent replied · 30 July 2023
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
