Every review we hold for the Prestatyn office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI can honestly say I have never met a lettings team like the team at Beresford Adams, Prestatyn. They have guided us through an application process that hasn't been as smooth as we thought but the support they have provided has been amazing. Where the vetting process can sometimes be lengthy this team have patience with customers, a good sense of humour and an understanding that applicants are service users as well as the homeowners and they will treat you with respect from start to finish. Well done to Jess, Hannah, Sam and the lovely lady who guided us around our future home! Keep up that team work, you are all fab!
Donna · 24 February 2020
Agent replied
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Donna.
★★★★★ 5/5
GoogleAll the staff are pleasant and very polite we would recommend Beresford Adams to anyone who asks us .
It was amazing the way they dealt with our purchase and nothing was too much trouble as always happy to help.
Steven · 24 July 2024
Agent replied · 23 August 2024
Thank you for your glowing 5* review Steven. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have used Beresford Adams for many years now and have always received excellent professional service. The staff are very friendly and knowledgeable and attend to any queries immediately. Special mention for Sam Galvin the Prestatyn Manager who always goes that extra step to ensure that everything is completed and to our satisfaction.
Annie · 1 November 2023
Agent replied · 31 December 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGlenys Williams is absolutely brilliant and definitely who you want selling your home. We'd had issues with other agents but Glenys worked hard to sell our property and did so brilliantly. Thanks so much.
Stevie · 13 February 2019
Agent replied
Thank you for your glowing 5* review of our Beresford Adams team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
★★★★★ 5/5
GoogleWe have to give a 5 star rating to Beresford Adams, Prestatyn, we bought and rent out properties with them, Sam in particular was brilliant, she helped and advised us, nothing was too much trouble. Would highly recommend.
Jane · 21 August 2024
Agent replied · 23 August 2024
Thank you Jane for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a landlady I have used Beresford Adams in Prestayn since 2003 to help us find and secure good tenants. They have always been extremely efficient, helpful and knowledgeable about current updates. Sam in particular has always been friendly and there whenever we have needed her, thankyou. I highly recommend them.
Victoria · 27 October 2023
Agent replied · 28 October 2023
Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleVery prompt and professional, special mention for Kayliegh who was brilliant, highly recommended, fully listened to what we wanted and gave us many pieces of great advice, a pleasure to deal with !
Paul · 24 September 2024
Agent replied · 24 October 2024
Thank you for leaving us your superb 5* review and recommendation Paul. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleGiving one star very reluctantly...we have had the most dreadful experience using this company! We are pensioners with very little savings (just enough for funeral costs)
We had to sell our house because we couldn't meet the final
Mortgage payment, we had only ever been able to afford to pay the interest on the mortgage due to personal reasons.
When we were first told that a buyer was interested in our property, we were told " they were cash buyers,ready to move in straight away "...that was all a massive lie! and carried on like that for months on end resulting in us loosing thousands of pounds,and it affected my husband and my health badly.I could go on but it is too upsetting to even be reminded of this!
Dawn · 31 July 2017
Agent replied
Hi Dawn, I am sorry to hear that this was your experience and that you were unhappy with the service you received, but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Many thanks.
★★★★★ 5/5
GoogleI have been lucky enough to be looked after by the team at Beresford Adams in Prestatyn for over five years.
The team have always been top class in dealing with any queries and offering guidance in such a timely and efficient manner.
I really cannot recommend them enough!
John · 27 October 2023
Agent replied · 28 October 2023
Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleBrilliant and such a helpful team. We went to view a beautiful house to let and the team did everything possible to ensure we got it. I have bombarded all the staff with phone calls and each time they were so helpful and reassuring. I would 100% go back here again the staff are fantastic and will do everything in their power to try and get you that house your desperate for.PositiveResponsiveness, Quality, Professionalism
TwoBoyMama · 21 June 2020
Agent replied · 20 June 2024
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleI cannot recommend Beresford Adams enough for their top-notch property services. As a customer, I experienced exceptional advice and support throughout my property journey. Their team's expertise and dedication set them apart. If you're in need of reliable property advice, look no further than Beresford Adams!
Dr · 23 October 2023
Agent replied · 28 October 2023
Thank you for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleLovely and amazing staffs. Georgina, Lisa and Sam, amazing and sweet ladies. They are so polite and makes things work to suit my comfort. Just mention what your budget is and leave the rest for them.
Precious · 21 April 2024
Agent replied · 20 June 2024
Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleThe team at Beresford Adams, Prestatyn have helped us sell multiple properties over the years, they waste no time in getting viewings and offers on the table, The staff are a delight to deal with and super helpful, I highly recommend them and will continue to use them going forward.
Simon · 1 May 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience from start until the present has been exceptional, the team are very professional, nothing is to much trouble and Samantha Galvin the Lettings manager will always return my calls and goes out of her way to respond to my questions.
Heather · 27 October 2023
Agent replied · 28 October 2023
Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleThe two ladies from the lettings team were amazing
Nothing was too much trouble fast efficient service
Highly recommend this office to all landlords thinking of letting their home.
Thank you so much it was a pleasure to deal with you
Regards
Jason
Jason · 28 September 2023
Agent replied · 28 October 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally lovley people at beresford Adams. Can't thank the girls enough for making the whole process easy and stress free. Friendly and professional throughout.
Clara · 24 September 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review Clara. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally lovley people at beresford Adams. Can't thank the girls enough for making the whole process easy and stress free. Friendly and professional throughout.
Clara · 9 September 2024
Agent replied · 8 December 2024
Thank you for taking the time to leave us this tremendous 5* review Clara. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAll the staff in Beresford Adams, Prestatyn, were really professional & thorough, constantly at the end of the phone solving any problems that came up, and did an excellent job for us. Can’t recommend them highly enough!
Nic · 26 May 2025
★★★★★ 5/5
GoogleThis is now the third property you have sold for me over the years. Excellent service from a brilliant and thorough team. Well done and thank you.
Mike · 20 June 2024
Agent replied · 23 August 2024
Thank you for taking the time to leave us this tremendous 5* review Mike. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic experience renting my home.
All of the staff were really friendly and helpful, even pointing out great local places to take my son.
Janine · 2 August 2024
Agent replied · 23 August 2024
Many thanks for the great 5* review and your kind words Janine. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service. They sorted the rental of my property so quickly and completely took the stress out of it for me. I was kept updated at every stage which I really appreciated. Can’t recommend them enough!
Sian · 1 December 2023
Agent replied · 31 December 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleProfessional, thorough and very pleasant applies to the whole team. Calls are always returned and any issues are dealt with in a timely and thorough manner.
A first rate service that I would recommend to any landlord.
Andrew · 27 October 2023
Agent replied · 28 October 2023
Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleWe have been very Happy with the service we received from the staff at Prestayn branch very helpful and efficient .
Michael · 22 August 2024
Agent replied · 23 August 2024
Thank you for leaving us your superb 5* review Michael. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGood experience with renting my house. Samantha Galvin took care of everything professionally and very friendly. Would recommend this letting agency.
Lynne · 21 August 2024
Agent replied · 23 August 2024
Many thanks Lynne for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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