Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
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5/5
GoogleThe service I received from Darren was excellent. He was professional and very efficient, helping me fill out the forms and guiding me through the process. Nothing is too much for him and Iβm ver happy with the service he provided for the quick sale of my house , thank you
Cath Β· 31 January 2023
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5/5
GoogleFrom viewing the property to collecting the keys - 10/10. Very helpful every step of the way. I have rented through various estate agents over ten years and this was definitely the easiest and fastest process ever. Thank you Beth!
Michaela Β· 10 December 2017
Agent replied
Thank you Michaela, kind regards, Mark
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5/5
GoogleI dealt with Charlotte reference a new tenancy. Efficient, got back to me when she said she would, kept me regularly informed and overall very impressed with the level of service and her work. Would recommend to others.
Dominic Β· 10 December 2018
Agent replied
Thank you Dominic for your 5* review!
Best wishes, Scott.
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5/5
GoogleMann and Shaun have been great they did everything for me, it was easy quick and I canβt recommend more
Thanks Matt
Matt Β· 30 July 2022
Agent replied Β· 30 July 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI was buying a property in Royal Tunbridge wells through Frances Burkinshaw but the house sale on my property in Portsmouth fell through. The team suggested I tried letting the proeprty out and doing a Let to Buy mortgage. I was doubtful but they sugguested their sister company Mann Countrywide to assit letting it out. I intrusted them and they had it let within a week! Real team effort, couldnt be happier!
Bob Β· 11 December 2012
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5/5
GoogleGreat experience buying a house through Mann, very helpful staff-Ebony and Shaun were fab! Definitely would recommend to anyone looking to buy or sell π€©
Hayley CPositiveResponsiveness, Professionalism
Sallys Β· 25 August 2021
Agent replied
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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5/5
GoogleCan't thank Katie and Jay at Mann enough. Extremely efficient, keeping us constantly updated, would definitely use again. Happy to recommend.
Gillian Β· 30 July 2022
Agent replied Β· 30 July 2023
Thank you for your wonderful recommendation and your 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleFriendly staff...Melissa is amazing..really smooth process..would use again for sure...
David Β· 4 March 2025
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5/5
GoogleI have recently sold my late fathers house by Jamie, I can not thank him enough, he was kind, respectful and so thoughtful, he went through everything I needed to sort from my solicitors and kept me up to date every step of the way, he managed to sell the house in a Matter of weeks, I canβt recommend him enough!
Mark Β· 1 May 2023
Agent replied Β· 30 July 2023
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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1/5
GoogleDO NOT RENT THROUGH MANN - started Small issue - raised 6 voicemails over 3 weeks - no response! NOW it's urgent, to water through the ceiling, 5 more voicemails over 3 days, and calling Mann and the Emergency line, and NO RESPONSE! Manager Jay claims they rent, but don't deal with any house issues, and no interest in any help with chase to the maintenance team, in his words 'Doesn't see any point him trying, they will get back to the voicemail' How helpful, this is a 70 year old couple that can't use any washing facilities, but of course - Mann will be there for rent payment day! As a landlord myself - I'd want to be dealing with a house issue from a tenant, but nothing can be done if the agent isn't dealing with it! - I would not recommend any landlord to use this estate agent, the house be falling apart by the time they tell you!!NegativeResponsiveness, Quality, Value
Rach Β· 22 June 2020
Agent replied Β· 21 June 2024
Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
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5/5
GoogleWe worked with Jay, who is so well informed, knowledgable and friendly. We were kept in the hoop and felt very well looked after. Highly recommend
Manon Β· 15 October 2021
Agent replied
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleSold my house on the first viewing. Great communication throughout, always happy to help with anything I needed. Always cheerful and friendly, highly recommend!
Joanne Β· 13 February 2026
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1/5
GoogleIf you are a landlord I advice not to waist time with them! Itβs being a nightmare for me! They make you feel like you have lost your property and they are the owner, there is no decision you can take without them to authorize otherwise they start ignore you, you donβt get response to emails and calls at all!! The only person I can rely on is Joshua, professional and always ready to talk. Very disappointed about Jay, the manager.
Manuela Β· 4 March 2024
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5/5
GoogleVery helpful, honest, a huge thanks to Anita very committed in getting the best out come and Jamie Ridge, organising things when he was at home in his own time.
Nathan Β· 14 September 2020
Agent replied
Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations
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5/5
GoogleFantastic Estate Agent! Everyone was friendly, professional and knowledgable, giving us realistic advice about how to sell the property quickly, and with a minimum of fuss. They conducted all the viewings whilst we took mum out, and a buyer was found within a few weeks. As the sale progressed, they kept us informed regularly, which enabled me to ensure mum didn't get too stressed. Sale completed almost exactly 12 weeks from the offer-which, as they had advised the average sale now takes 12-16 weeks, we thought was spot on. Overall, I would definitely recommend Mann at North End in Portsmouth. Great Job!
Michelle Β· 12 November 2019
Agent replied
Thank you for the recommendation and amazing 5* review of your experience with our Mann team.
Kind regards, Lucy
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5/5
GoogleBig thank you to the letting team, particularly Alec for the quality of service he has provided. As a landlord, I cannot commend him highly enough for his professionalism and commitment.
Dorothy Β· 25 March 2020
Agent replied
Wonderful to read such great comments about our local team. Thank you for your 5* review and I will make sure your words are passed on to the team. Best wishes, Scott (Customer Relations)
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1/5
GoogleAbsolute cowboy estate agents, by far the worse estate agents in Portsmouth. Have been purchasing a property from these guys and throughout the process I received 1 call.... the process has now been dragging on for 12 months. They originally changed point of contact twice and when I left numerous voice mails and emails to chase, no one even had the courtesy to get back to me with an update. I would highly recommend to stay away from these guys, what an absolute joke!!
Anonymous Β· 8 November 2019
Agent replied
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
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1/5
GoogleAn appalling service, deepening the stress levels of selling a property exponentially. From offers not being passed on but turned down βon our behalfβ, to no communication for weeks at a time, to the manager telling us, βOf course we lie, but all estate agents lie.β The agents we were purchasing from were excellent communicators, contacted everyone in the chain regularly, and required no constant chasing. I would advise avoiding Mann in North End at all costs - and I donβt say that lightly. It took them several weeks just to spell names correctly on the memorandum of sale. If you can avoid, DO.
Verity Β· 29 October 2019
Agent replied
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
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5/5
GoogleAfter using a less than good estate agency it was suggested that I use Mann estate agency North End, Portsmouth and I wish I had gone to them first, Sean came round and advised me as to what he thought my house was worth and suggested that I had an open day for viewings, my house sold on the first day, at the asking price, I couldn't recommend this company high enough, great experience
Richard Β· 17 June 2021
Agent replied
Itβs really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
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5/5
GoogleJust completed the purchase of a property in Portsmouth. Mel from the North End branch has been an absolute star throughout. Knew exactly what I was looking for, always on hand for questions/advice and was pleasure to deal with throughout. Really made the process as smooth as possible. I cannot recommend her highly enough.
Ryan Β· 26 March 2025
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5/5
GooglePurchasing a property through Mann and they have been really helpful & professional, especially Russell! Would definitely recommend.
Tony Β· 30 July 2022
Agent replied Β· 30 July 2023
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
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5/5
GoogleWhen speaking to Mann everyone has always been helpful and accommodating. Mellissa was very professional and friendly, and I came away feeling like Iβd been greatly informed of all the information I needed before making any decisions. A great lettings company and would highly reccomend!
Lu Β· 31 January 2023
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5/5
GoogleThey provided me good service for letting a property. Thankuuuuu . Special thanks to Katie and jay
Anu Β· 30 July 2022
Agent replied Β· 30 July 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
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1/5
Googlescammers, lie, and then deny. When I moved, I asked if it would not be a problem, because one day after the day I always paid the rent, I was told it was not a problem. After a month, I moved away, dismiss the keys. Moving out I asked for a deposit and I was informed that I still lived there for a month. I received this information when I had been away for a long time and when they had their keys for a week. In this way, they dishonestly mislaid a rent or deposit. The question why they accepted the termination of the lease and the keys and there was no question in a month, no answer, just stopped answering my calls and e-mails. They stole money and that's all. If anyone with their services will be deceived, deceived in error, and somehow robbed from them money.
Wojciech Β· 10 December 2018
Agent replied
Hi Wojciech
Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk
Kind regards, Jake
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.