Mann Portsmouth reviews

★★★★★ 5/5

Google

We have two properties let and managed on Hayling Island and Alec Cogan has provided us with an exceptional "exceptional" service. He said that they would let quickly and whilst one took all of 3 days the other 18 hours !! Throughout the process he has been available on mobile and continues to check in randomly to make sure all is running smoothly. We let other properties out via another agent and our experience with them was terrible - Alec knew of this and has literally been at our side throughout the current lettings and there is no chance we will use anyone but him in the future. Supported by a good team that have also been super but its great to have someone that truly supports you. Great job Alec much appreciated - Peter & Petra Morton

Adventures · 30 July 2022

★★★★★ 1/5

Google

Worst agency, taking in to account how we have been treated, Shocking encounter with the representative agents. If any option to give zero star I would have given that. It seems that they only care of putting money in their pocket. They rented us a house in awful conditions and gave no care after. My wife rented house from them, she is first time in UK. Viewed the house seeing the advertisement, it's was not cleaned by that time but assured her it's will be cleaned before occupying. Before signing tenancy fixed an appointment to view the house for which they agreed, as soon as she went there they came with excuse they don't have the key some guest took the keys which is a bit shocking, even they never bothered to call and inform if that was the situation. She have been told if need to be viewed before signing tenancy then it's need to be shifted for some other day but assured that the house was cleaned. Believing them tenancy was signed and made shift on the same day. But it's was big mistake from her side. The house was not cleaned, even it was not possible to breath as she was feeling suffocating and vomiting. The floor mats were full of dust and smells very badly and the same too from kitchen. More over the room heaters not working lights not working for which they are not responding on complaints already made several times. On mailing the matter she got mail if she want to vacate she can do but with conditions that the first month rent will not be refunded but will get the deposit back as whole amount. But shockingly when called them again to confirm about vacating they changed from there previous statement of deposit refund. Now what's they says is entirely opposite, saying first month rent was for landlord and for each day of stay certain amount will be deducted from deposit amount. She just feel cheated by the Mann as it's clear shows from this kind of attitude towards the customer. As she is first time in the UK she completely feels broken and helplessness.

Gopa · 30 July 2022

★★★★★ 5/5

Google

Jay and Lee are very amazing young guys with speed and agility at work. They are very polite and friendly customer service persons, and I am happy to have associated with them in this business of lettings. I would refer my friends to them if I have the opportunities bcos they are nice guys.

Luke · 18 June 2024

★★★★★ 1/5

Google

Shocking encounter with the representative agents on an enquiry to view a marketed property for sale. The rep advised that the Mann agency will not show existing home owners their marketed properties until the existing property is sold or on the market, conveniently offering to come and value the existing property and to discuss their services. I for certain would not want agents to be speaking to perspective buyer in such manner and would encourage anyone using the agency to market their property to mystery shop the agency to understand what genuine prospect buyer's will encounter on conversations with this agency.NegativeResponsiveness, Quality, Professionalism, Value

A · 22 June 2022

★★★★★ 4/5

Google

Mann Portsmouth dealt with our rental property in an efficient manner. We were kept informed throughout the process and would highly recommend them. Thank you to Jay especially for his work.

Gayle · 30 July 2022

★★★★★ 5/5

Google

I cannot recommend Mann Portsmouth enough after the excellent help we have had from Jamie Ridge, Shaun Joyce and Donna Wagon! Buying our first house has been quite a process and they've been incredibly knowledgeable, friendly, and helpful through the entire thing. Living far away form a house that we were buying was quite a stress but they've made the whole process so much easier! They've been amazing all the way through - a huge thank you to them!!

Arabethan · 30 July 2022

★★★★★ 5/5

Google

Myself and my partner moved in together leaving his Nan's flat vacant, so I used Mann Lettings in North End Portsmouth to find her a tenant and fully manage the property for her. Beth, Charlotte, Ben & Steve were fantastic from start to finish finding us a tenant in record term for the full rental value they marketed the property for. This tenant changed her mind and instead of being set back from this, Mann instantly found us a replacement and the tenants moved in the day after my partner vacated meaning his Nan had income immediately which she was delighted with! All in all, fantastic work by the whole team!

Kayleigh · 31 July 2016

★★★★★ 5/5

Google

The friendly and helpful manner in which Mann Countrywide has matched tenants to our property needs has been greatly appreciated. We take our hats off to Team Stephen, Charlotte and Liberty for their enthusiastic response and may our relationship continue well into the future.

Bryan · 13 June 2019

★★★★★ 5/5

Google

In the past I had awful experiences with Mann Countrywide Lettings, so was nervous to even view a property with them, let alone sign up a new contract with them. Jade Denenish was our personal fairy godmother! Besides from everything else she has changed our opinion of Countrywide Lettiongs - which we did not think was possible. She worked hard to find us what we wanted and needed. She took on board our requirements and was honest with us. As soon as she found us the perfect home she called me and then did everything she needed to to help us secure the property and at a standard my young family could comfortably work with. She had endless patience with our wanting to view the property repeatedly for different reasons (partly just because we were excited about moving in). She followed up requests promptly and responded to emails or voicemails swiftly. I would (and already have) recommend Jade and Mann Countrywide to anyone looking for a property to let. 5 star service, 5 star helpfulness, cannot thank Jade enough!

Fiona · 1 August 2013

★★★★★ 1/5

Google

awful service. It seems to me that Jay and Liberty only care about putting money in their pocket. As somone who has rented for a while this establishement goes down as the WORST in Portsmouth. They sold us a house in awful condition and gave no care to us after. other Mann collegues from different stores were appaled when I spoke on the service i recived. Do not use this estate agent, they dont care...NegativeResponsiveness, Quality, Professionalism, Value

Dylan · 22 June 2022

★★★★★ 5/5

Google

Joshua was Very helpful with the sale of my property thanks mann Portsmouth it sold on the first viewing for a great price

Paddy · 2 March 2023

★★★★★ 5/5

Google

Put my house on the market on the Thursday and had an offer on the Saturday - amazing. Thanks Jamie and team at Mann Countrywide Portsmouth. Jayne Blake

Jayne · 30 July 2022

★★★★★ 5/5

Google

Mann Portsmouth have been a great help to us during the process of buying our first house. A particular thanks to Shaun, Jamie, and Donna - absolute stars.

Alexander · 30 July 2022

★★★★★ 5/5

Google

From start to finish, (we are almost there) Mann has been incredible. They have gone above and beyond to accommodate and guide us through the process. I have spoken to Alfie a number of times and each time i have been greeted with a happy, helpful and optimistic demeanour and he has done everything he could to resolve the query i had. Amazing customer service

Sam · 23 July 2023

★★★★★ 5/5

Google

Friendly Staff, swift sale and understood our concerns. Was kept informed very well and at convenient times. Helped on advice with our new purchase. Thanks All.PositiveProfessionalism

Russell · 25 August 2022

★★★★★ 1/5

Google

1. I have kids and in their rooms are mould growing. My kids are getting really sick from it. I tried everything to get rid of the mould but it always comes back. 2. Every time we report anything, we never get a response back. 3. No one listens to us. Please do not come here

Hiten · 25 January 2024

★★★★★ 1/5

Google

Shocking encounter with the representative agents on an enquiry to view a marketed property for sale. The rep advised that the Mann agency will not show existing home owners their marketed properties until the existing property is sold or on the market, conveniently offering to come and value the existing property and to discuss their services. I for certain would not want agents to be speaking to perspective buyer in such manner and would encourage anyone using the agency to market their property to mystery shop the agency to understand what genuine prospect buyer's will encounter on conversations with this agency.

Alex · 22 September 2021

★★★★★ 5/5

Google

I've just had two void properties, both very quickly re-let (one with a gap of only one week) both with rent increases. Great work as usual from the very professional Lettings Team at Mann. Thanks Charlotte, Liberty and Alec.

Mark · 10 November 2019

★★★★★ 5/5

Google

Mann and Co Portsmouth went above and beyond for myself and my partner. They have a great team there. They sold my house within 3 days over asking price as well. Highly recommended

Karly · 14 June 2021

★★★★★ 5/5

Google

Jamie has been amazing. Really helpful and got me a quick sale at the price I wanted. Will be using him next time I move

Sam · 30 July 2022

★★★★★ 1/5

Google

It’s almost an Year. I vacated last year Dec 2019 from Lee-On-The-Solent, Me /my husband called/emailed every month Many times. didn’t get my deposit 900£ yet.initially they said landlord didn’t respond, we cleaned the whole property by spending more to made sure it’s suitable for let in.But still we didn’t get a response and money. Is anyone who’s responsible there to get back to us with our Deposit? I hope there is no point If you come up with reduction in deposit Because it’s almost an year now.NegativeResponsiveness, Professionalism

Shan · 22 June 2021

★★★★★ 5/5

Google

Mann were very helpful and informative from the very beginning and happy to say were always at the end of the phone when we rang. They explained the moving process very well and advertised our property superbly. They managed to sell our home within a few days of going on the market (even through these difficult times with COVID etc...) They kept us calm at the worst of times during the process as we had a terrible experience with certain things along the way (Not Mann's fault I must add) So thanks to the Mann Team ......We are so happy to now start our new life in our new home.PositiveResponsiveness, Quality, Professionalism, Value

Cath · 22 June 2021

★★★★★ 5/5

Google

I recently have moved to Portsmouth for a new job. I had 2 weeks to sort my accommodation out. My agent Lee Rawson was very helpful in making my move swift. Paperwork and documentation were done promptly and he was always an email or a call away whenever I had any queries. Thank you Lee.

Sapana · 3 October 2022

★★★★★ 5/5

Google

Jamie and the team at Mann sold my house for me and done amazing job from start to finish! I can highly recommend them!!!

Lacie · 30 July 2022