Mann Portsmouth reviews

★★★★★ 5/5

Google

Wow! I asked the guys to let my flat for me. They got me £65pcm more and had 9 offers within 5 hours of it going live. They helped me pick the best tenants and the drive was faultless from start to finish! Thankyou so much Jay, Alec and Liberty great team, great service highly recommend!!PositiveResponsiveness, Quality, Professionalism, Value

Jamie · 22 June 2021

★★★★★ 1/5

Google

From the initial phoning to enquire about the house up for sale to receiving the keys the customer service provided by MANN was quite frankly shocking! Upon viewing the property we were told we only have 10 minuets to view, we were rushed through the house by an agent who didn’t seem to know what he was talking about. Didn’t know much information about the house or current owners apart from there is two parking spaces out back and the price it is up for sale. Within this viewing there was multiple things wrong, firstly being told there was two spaces with the property later on we found there was only one but were too far through the purchase of the house if we were to pull out we would loose lots of money from searches and contractors etc.., additionally he was very vocal and harsh about the number of potential viewers looking at the property on that day and we cant spend long within the house and most of all he had a list of personal contact details and full names and phone numbers of all the people who were viewing the house on the table for myself to view which is a clear breach of data protection. I personally do not think 10 minuets for a viewing is long enough to look round a house and have time to take it in. The communication from the whole team at the start to the end was horrendous! Having to repeat yourself to multiple members of the team who clearly don’t communicate with each other, being told you will have a response by the end of the day and it being weeks before you hear anything. I have to say one member of staff alone was very attentive and kind when I managed to speak to her on the phone but no other ‘Sales Negotiator’/ member of the sales team are worth speaking to. Upon enquiring about the parking as directed to by my solicitor due to the discrepancies between the property information told upon viewing and the title documents, I got shouted at down the phone reducing me to tears. From this moment on my partner asked for all correspondence to go through him, obviously this simple request couldn’t be done as they continued to phone and email me. The Sales Negotiator backtracked throughout the whole process! He takes no responsibility for his lack of customer service and disgraceful professionalism. When phoning up to speak to him you would hear him say no I don’t want to speak to them and not get back to you. But when convenient to him, he would phone me consistently over and over again for an update when I was at work! When I felt I was getting no where I asked to be given the managers details or him be given mine, I unfortunately missed his call and then was not able to get back in contact with him and my complaint completely ignored. When picking the keys up, my partner who had never met any of the team within in the office didn’t even get asked of ID or his name. This shows they will willingly give the keys out to the property to anyone who knows the address. This is a major issue that needs addressing immediately! When picking the keys up the individual should have to show ID to prove they have just brought the property. I have heard bad things about the service from MANN but I couldn’t imagine it would have been this bad! The whole staff needs a re shuffle and to be taught how to deal with people, firstly as human beings but secondly from the perspective of the sellers bringing them in money. I would be more than happy for a member of staff within customer relations or the regional manager to get in contact with me to discuss this matter further, to identify the areas in which the staff need improvement. These estate agents should be experts in their field however this doesn’t show. Upon completion I was also phoned up and asked to leave a review by the ‘Sales Negotiator’ dealing with the house sale, however when I was very honest about the disgraceful experience he processed to ask that I left a good review as he was new to the role starting in the summer and this would be beneficial for him, he asked me to please only write the positives.

Crystal · 2 December 2022

★★★★★ 5/5

Google

Friendly staff, always helpful when calling and willing to accommodate requests for viewings etc!

Jade · 27 November 2024

★★★★★ 5/5

Google

Very pleased with the team at Mann and co. From the initial contact with Anita, through to the valuation with Jamie, we could not be happier. Very professional and easy to talk to. Our house has sold in just over a week and the whole team has done a great job. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Andy · 25 August 2021

★★★★★ 5/5

Google

Melissa and Michael very helpful and friendly in helping us with buying are first house together

Melanie · 18 October 2024

★★★★★ 1/5

Google

We called to view a property, the property was gone and they didn’t let us know and started pushing other properties to us that we said we didn’t want. Disappointed and gutted!

Toyosi · 26 December 2023

★★★★★ 5/5

Google

I sold my house through them. They were amazing, always very helpful and very quick getting back to me whenever needed

Zanoon · 25 July 2024

★★★★★ 1/5

Google

Cheaters! They did not extend the tenancy agreement saying the landlord doesnt want to rent it and made me vacate the property. And the next day, they put an ad on the website about the same property being available on a higher rent! They charge huge sum as Agents fee! They make false charges and don’t return the security deposit! Worst experience ever.

Amrit · 10 December 2018

★★★★★ 5/5

Google

Sold my house with Mann and couldn’t fault them at all! They achieved full asking price and provided a professional and friendly service throughout. Thank you Shaun and Jamie!

Alec · 2 November 2022

★★★★★ 5/5

Google

Sold my house with Mann and couldn’t fault them at all! They achieved full asking price and provided a professional and friendly service throughout. Thank you Shaun and Jamie!

Al · 31 October 2022

★★★★★ 5/5

Google

Daren has worked professionaly at all times, he has kept me updated, advised, and he was always prompt at replying to my emails and phone calls, even though he was handling multiple properties and clients. Daren always came across as a genuine man, and I knew he had my best interests at heart. I wouldn't hesitate to refer Daren to my friends and family, if they were selling / buying properties in the future.

Amanda · 31 January 2023

★★★★★ 5/5

Google

Extremely happy with how we were dealt with by Daren Crown. He was been amazing throughout the whole process. Always professional and friendly and we received service with a smile. Would definitely recommend to anyone in the housing market!

Richard · 1 May 2023

★★★★★ 5/5

Google

We have been doing work for this estate agents for many years and they are one of a few that always pay us on time so if I was looking to buy or rent a property I would not hesitate in using these first as in my experience they are honest and trustworthy.PositiveResponsiveness, Professionalism

Paul · 22 June 2021

★★★★★ 5/5

Google

We put our flat on the market and the valuation and photos were done in double quick time. Daren has stayed in touch updating me throughout the process. He has gone the extra mile in liaising between the buyer and me. He has arranged appointments with the buyer for further viewings ensuring all this worked for the tenant in situ. For a property sale this has been surprisingly smooth! Thanks very much, wouldn't hesitate to recommend!

Justine · 2 November 2022

★★★★★ 5/5

Google

Couldn’t rate Mann enough. The process has been smooth sailing from day one. As a landlady you want things done well and quickly and can say with certainty Mann cover all your needs and very friendly and efficient. Would highly recommend them for renting your property.

Jacqueline · 30 July 2022

★★★★★ 5/5

Google

Just sold my house with Jamie, Shaun and Anita, What a very professional team and i am so thankful for all there help and support they gave me in this very stressful time, It was not an easy process but with there persistence we got there in the end. I can highly recommend Mann Portsmouth what a fab team!

Martina · 12 November 2019

★★★★★ 5/5

Google

Very friendly and easy to contact and communicate with. Would be happy to buy from them again.

Samuel · 25 July 2024

★★★★★ 5/5

Google

Jamie at Mann sales has provided excellent advice and communication regarding the sale of our property all the staff are honest and genuine and professional and respond quickly with phone and by email. I recommend their services if you are planning to sell your property.

John · 25 September 2024

★★★★★ 5/5

Google

Joshua has been doing with me at North end branch and he has been very helpful and done all he could for me with politeness.

Aaron · 2 December 2022

★★★★★ 5/5

Google

I have just moved into a property with Mann Lettings. The whole experience was amazing, stress free and Saxon was so so helpful ☺️

Alana · 1 January 2023

★★★★★ 5/5

Google

Mann were helpful in every aspect of our sell, Jamie and Anita and the rest of the team were always there if I needed any help and advice. I recommend them if you need to sell your property in a fast and efficient way.

Kevin · 30 July 2022

★★★★★ 5/5

Google

Sold my late parents property through Anita at Mann, so it was all quite sensitive. Helpful and efficient and kept me updated when there were some minor delays with the sale (delays were not their fault). Would be happy to use them again.PositiveProfessionalism

Gail · 25 August 2022

★★★★★ 5/5

Google

I have sold two properties with Mann now , each time dealing with Anita and i could not be happier. Anita and all the staff are very professional and helpful every step of the way, always getting back to me with any concerns . I would 100% recommend. Sarah Durber

Cvsmichick · 14 June 2021

★★★★★ 5/5

Google

When renting our first property, Countrywide made it an easy and efficient process. Our personal estate agent Jack was a pleasant and friendly young man and kept us in the loop with what was happening at each stage of the process. Would definitely recommend.

Gregory · 11 December 2014