Trusted Agent profile · Poole, Dorset
Verified
★★★★★
263 reviews across 2 platforms
15 Adastral Square, Canford Heath, Poole, Dorset, BH17 8SA
Part of Austin and Wyatt, see every office.
Austin and Wyatt's office in Poole, Dorset, at 15 Adastral Square, is rated 5.0 out of 5 across 263 reviews on two platforms, including 262 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Poole office, from every platform, shown as written. First names only.
5/5
GoogleJust completed the property purchase. The process has been taking close to 3 months. Ben Leaper is very helpful in the process as well as after-sale service. Highly recommended. / Alex
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can not rate Austin and Wyatt highly enough, when selling our house recently Kyle, David & Marcus were a fantastic help. We were kept in the loop the whole time and what seemed like a very daunting experience was made much easier by all the help and support from all the staff at the branch. Thank you all again
Hi Charlie, Thank you once again for your wonderful review and congratulations on your sale! I'm pleased to see that you benefited from the passionate and personal approach taken by the Austin & Wyatt team in Canford-Heath and was kept up to date at all times during your sale. I will pass on your kind comments to David, Marcus and the entire team at the branch. Many thanks.
5/5
GoogleAustin & Wyatt were our onward agent and yet the feeling of having someone in our corner made it feel like they were our selling agent! David and Marcus were great with the viewings we had and Kyle’s support throughout the progression of the sale was amazing. Communication was particularly good from this team! Thank you all!
Thanks Claire for taking the time to let us know that the service you received was amazing. Kind regards, Mark
5/5
GoogleWe had the pleasure of working with Kyle on the purchase of our new home. Unfortunately things didn't work out, but Kyle went above and beyond for us during a difficult time. He was informative, caring and compassionate. He is a credit to his profession and Austin and Wyatt. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleThank you so much to Kyle and team for all the help and effort in selling our late fathers bungalow. A very professional service, with constant updates and communications. Your teamwork made the whole process smooth and painless. We would not hesitate to use you again. Thanks again - John, Michelle, Melanie and Penney
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleKyle from Austin and Whyatt is highly recommended. He is very professional and extremely helpful. We had a slightly difficult experience getting exchanged and he went out of his way to ring the solicitors for us and make sure it went though so we didn't lose our critical completion date. Very helpful team and would highly recommended. Thank you.
Hi Sophie, Thank you for the great recommendation! The Austin & Wyatt team in Canford-Heath are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. I will pass on your wonderful review to Kyle and the rest of the team, many thanks!
5/5
GoogleI would highly recommend Austin & Wyatt, Canford Heath. Kyle and Jane were efficient, helpful and friendly when I was selling my house. They were very supportive and kept me advised at all stages of the process.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleWent to go in to look at houses and they were closed when online it states its open, which was disappointing.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleKyle Nichols is an exemplary estate agent. He certainly knows the market and certainly and easily managed to sell my house for me. Very communicative and quick to explain anything I wasn't sure about. Really nice guy and an asset to Canford Heath.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleKyle gave us a friendly and professional service, always keeping us to date during the sale of our home. Would very much recommend the services of Kyle and his team at Austin Wyatt, Canford Heath.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleA massive thank you to the team at Austin & Wyatt Canford Heath, especially Kyle & Marcus. They helped me every step of the way from viewing the property to collection of keys. I was updated and contacted throughout the whole purchase making the whole experience hassle free. Without a doubt 5* Estate Agents
Thank you for taking the time to leave us this great 5 star review! We know that moving house can be a stressful time so it's great to see that the personal and straightforward approach taken by the Poole branch of Austin & Wyatt Estate Agents made this a hassle free experience for you. Best wishes settling in to your new home. Kind Regards, Sarah
5/5
GoogleWe purchased a property in Canford Heath and Austin & Wyatt were the estate agents representing the sellers. It was a rocky road and Kyle (the estate agent) helped us through it admirably. He went out of his way on more than one occasion to both expedite and smooth the transition more than we could hope for, even to the point of taking the keys to the property for the removal men to gain access while we were stuck in traffic! Really quite exemplary service. If we ever decide to move again (and I certainly hope that isn't for some considerable time...), we will ask him to represent us without hesitation.
It’s really lovely to read another 5* review and your kind words. Many thanks, Lucy, Customer Relations.
5/5
GoogleCanford Heath Office are great, informative, professional and very understanding We sold our house after living there for 27 years, it was a daunting task for us but both Kyle and Marcus were patient and understanding. We highly recommend them.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
GoogleFrom the time of the first viewing of the Property with Markus, to completion, we received a very professional service from Austin & Wyatt. Throughout the process, Kyle went far beyond that which we expected, to ensure the momentum of the process was maintained to the eventual completion.PositiveProfessionalism
Hi Russell, thank you for taking the time to leave us your 5* review. Best wishes, Amy
5/5
GoogleAbsolutely fantastic experience using Austin @ Wyatt. Arron and Kyle were spot on. Noting was to much hassle 10/10 Thankyou.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleWould 100% recommend using this estate agents. Both Kyle and David were very professional dealing with the sale of our property. Kyle went above and beyond chasing our solicitors to ensure we made the stamp duty deadline.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleIf you want a first class estate agent then contact Kyle and his team. Nothing was ever too much trouble for them and we believe they went above and beyond in dealing with our recent somewhat stressful sale and purchase but they handled everything with the utmost professionalism. Thank you all.
Thanks for the wonderful 5 star review. It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by our Austin & Wyatt team in the Poole branch. Kind regards, Sarah.
5/5
GoogleMy family have just bought a house through Austin Wyatt. We dealt with Marcus and Kyle, both of whom have a great balance of being professional and personable. I had a great experience purchasing a property with them and would have no hesitation in recommending them to others.
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
5/5
GoogleCanford Heath Office are great, informative, professional and very understanding We sold our house after living there for 27 years, it was a daunting task for us but both Kyle and Marcus were patient and understanding. We highly recommend them.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
GoogleHuge Thank you to all the team at the Canford Heath Office and a special thank you to Kyle and David for going that mile to help me sell and get to the point of exchange - patience of saints and huge amount of experience and knowledge between them both.
Dear Heather, Thank you for such an excellent review, i am glad to read that the team had all hands on deck to support you throughout the process of your property sale. Best wishes in all your endeavours. Kind Regards, Sarah
5/5
GoogleHaving not moved for forty years the thought of moving was quite daunting. Kyle Nichols of Austin and Wyatt was exceptional from start to finish. He kept me updated and provided assistance and advise at every point of the procedure. I would highly recommend him to anyone thinking of moving.
Thank you Judith for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleKyle Nichols is an exemplary estate agent. He certainly knows the market and certainly and easily managed to sell my house for me. Very communicative and quick to explain anything I wasn't sure about. Really nice guy and an asset to Canford Heath.
Thank you for the wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI first dealt with David and towards the end Kyle (David was on leave). Both were very easy to deal with and not pushy at all. They also kept me informed and chased people in the chain to ensure a smooth purchase. I would recommend to my friends.
Thank you Tim for your wonderful 5* review and recommendation about David, Kyle and our local Austin & Wyatt team. Best wishes, Scott
5/5
GoogleI would personally like to thank both Kyle and David for both selling our home and helping us to find our dream home. They have both gone above and beyond to make the process as smooth as possible for us from start to finish, and have offered us friendly, professional advise, support, and encouragement throughout. This is not the first time that we have bought and sold properties through Austin & Wyatt, and if we move in the future we would turn to them again. Kyle even remembered us from our last house sale and purchase 11 years ago, which gave our dealings with him a personal touch. The team at Austin & Wyatt Canford Heath are great! And we are extremely grateful for all of their hard work over the last few months.PositiveResponsiveness, Quality, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Austin and Wyatt, Poole won Gold.
