Trusted Agent profile · Poole, Dorset
Verified
★★★★★
252 reviews across 2 platforms
15 Adastral Square, Canford Heath, Poole, Dorset, BH17 8SA
Part of Austin and Wyatt, see every office.
Austin and Wyatt's office in Poole, Dorset, at 15 Adastral Square, is rated 5.0 out of 5 across 252 reviews on two platforms, including 251 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Poole office, from every platform, shown as written. First names only.
5/5
GoogleIt has been a tricky 6 month process to cross the line with my house purchase, but Kyle has been great. Chasing things up daily when it got critical, and keeping me informed. Appreciated his help through a frustrating few months!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleKyle is professional extremely pleasant and helpful and I would recommend Kyle to anyone Kyle also moved some garden items into garage of new property which he did not have to do.. I would certainly use Kyle and Austin Wyatts again and have recommended the firm to friends and family.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHave finally completed on the sale of our house after 10 long months thanks to Kyle Nichols' persistence. He kept us in the loop every step of the way, communicating up and down the chain. Kyle was the consummate professional and I would happily recommend Austin and Wyatt's excellent services.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
GoogleI cannot praise the staff enough, always there to help with any problems. Special thanks to David for all his patience showing me so many properties over the last few years and Kyle for all his help. He is very professional and reliable, unlike the useless solicitors I had to deal with.
Thank you for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you so much to Kyle and team for all the help and effort in selling our late fathers bungalow. A very professional service, with constant updates and communications. Your teamwork made the whole process smooth and painless. We would not hesitate to use you again. Thanks again - John, Michelle, Melanie and PenneyPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleMy husband and I sold a property in Canford Heath in January of this year. Kyle and his team could not of worked harder for us with their patience and persistence. We had constant feedback and were not left in the dark. If you are selling in the Canford Heath area of Poole we highly recommend you get these guys on your side.
Hi Tracey, Thanks for the wonderful, 5 star review and recommendation! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by our Austin & Wyatt team in Canford Heath. I will make sure your kind comments are pass on to Kyle and the entire team at the branch. Kind Regards.
5/5
GoogleWould highly recommend the team at Austin & Wyatt. Kyle (manager) and his team are so friendly and helpful. Selling our late mums property was made easier due to the caring nature shown by the team throughout the process. We were kept informed and updated at every step, but it never felt like you were just another customer. Nothing was too much for them . Thank you so much.
Dear Amelia, thank you for your kind words and for recommending our team at Austin & Wyatt. We are glad to hear that Kyle and the team provided you with a caring and informative experience during the process of selling your late mum's property. We strive to make each client feel valued and supported throughout the journey. Thank you for choosing us to assist you.
5/5
GoogleWe couldn't of asked for a better service. Kyle the Manager was superb. He kept us well informed and his professional approach was first class. Wouldn't hesitate to recommend their services.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleThey have just been brilliant and very helpful especially Kyle, Ben and rest of the team. Many thanks for everything and hope to see you soon 🙏🏻 Zafer & Leman
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe couldn't be happier with the service and professionalism that we received from Kyle and his team. Austin & Wyatt on Canford Heath sold our last property and found us exactly the house that we were after, with the purchase going through as smooth as clockwork. Many thanks Guys I'd recommend your services to anyone👍🏻 …
Many thanks Wayne for taking the time to leave this amazing 5* review of your experience with our dedicated Austin & Wyatt Team. Thank you for the recommendation. Best wishes, Lucy
5/5
GoogleAustin & Wyatt helped me get my first house! I am very impressed by their professional work. Many many thanks to Kyle and David who were very patient and thoughtful as I am a first time buyer. The whole process took much less time than I expected and they made everything go smoothly. I would highly recommend them!
Thank you for your brilliant 5* review regarding our Austin & Wyatt team. We are so pleased you found our staff knowledgeable and professional. Thank you for your recommendation. Best wishes, Lucy.
5/5
GoogleJust completed the property purchase. The process has been taking close to 3 months. Ben Leaper is very helpful in the process as well as after-sale service. Highly recommended. / Alex
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can not rate Austin and Wyatt highly enough, when selling our house recently Kyle, David & Marcus were a fantastic help. We were kept in the loop the whole time and what seemed like a very daunting experience was made much easier by all the help and support from all the staff at the branch. Thank you all again
Hi Charlie, Thank you once again for your wonderful review and congratulations on your sale! I'm pleased to see that you benefited from the passionate and personal approach taken by the Austin & Wyatt team in Canford-Heath and was kept up to date at all times during your sale. I will pass on your kind comments to David, Marcus and the entire team at the branch. Many thanks.
5/5
GoogleAustin & Wyatt were our onward agent and yet the feeling of having someone in our corner made it feel like they were our selling agent! David and Marcus were great with the viewings we had and Kyle’s support throughout the progression of the sale was amazing. Communication was particularly good from this team! Thank you all!
Thanks Claire for taking the time to let us know that the service you received was amazing. Kind regards, Mark
5/5
GoogleWe had the pleasure of working with Kyle on the purchase of our new home. Unfortunately things didn't work out, but Kyle went above and beyond for us during a difficult time. He was informative, caring and compassionate. He is a credit to his profession and Austin and Wyatt. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleThank you so much to Kyle and team for all the help and effort in selling our late fathers bungalow. A very professional service, with constant updates and communications. Your teamwork made the whole process smooth and painless. We would not hesitate to use you again. Thanks again - John, Michelle, Melanie and Penney
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleKyle from Austin and Whyatt is highly recommended. He is very professional and extremely helpful. We had a slightly difficult experience getting exchanged and he went out of his way to ring the solicitors for us and make sure it went though so we didn't lose our critical completion date. Very helpful team and would highly recommended. Thank you.
Hi Sophie, Thank you for the great recommendation! The Austin & Wyatt team in Canford-Heath are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. I will pass on your wonderful review to Kyle and the rest of the team, many thanks!
5/5
GoogleI would highly recommend Austin & Wyatt, Canford Heath. Kyle and Jane were efficient, helpful and friendly when I was selling my house. They were very supportive and kept me advised at all stages of the process.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleWent to go in to look at houses and they were closed when online it states its open, which was disappointing.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at … More
5/5
GoogleKyle Nichols is an exemplary estate agent. He certainly knows the market and certainly and easily managed to sell my house for me. Very communicative and quick to explain anything I wasn't sure about. Really nice guy and an asset to Canford Heath.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleKyle gave us a friendly and professional service, always keeping us to date during the sale of our home. Would very much recommend the services of Kyle and his team at Austin Wyatt, Canford Heath.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleA massive thank you to the team at Austin & Wyatt Canford Heath, especially Kyle & Marcus. They helped me every step of the way from viewing the property to collection of keys. I was updated and contacted throughout the whole purchase making the whole experience hassle free. Without a doubt 5* Estate Agents
Thank you for taking the time to leave us this great 5 star review! We know that moving house can be a stressful time so it's great to see that the personal and straightforward approach taken by the Poole branch of Austin & Wyatt Estate Agents made this a hassle free experience for you. Best wishes settling in to your new home. Kind Regards, Sarah
5/5
GoogleWe purchased a property in Canford Heath and Austin & Wyatt were the estate agents representing the sellers. It was a rocky road and Kyle (the estate agent) helped us through it admirably. He went out of his way on more than one occasion to both expedite and smooth the transition more than we could hope for, even to the point of taking the keys to the property for the removal men to gain access while we were stuck in traffic! Really quite exemplary service. If we ever decide to move again (and I certainly hope that isn't for some considerable time...), we will ask him to represent us without hesitation.
It’s really lovely to read another 5* review and your kind words. Many thanks, Lucy, Customer Relations.
5/5
GoogleCanford Heath Office are great, informative, professional and very understanding We sold our house after living there for 27 years, it was a daunting task for us but both Kyle and Marcus were patient and understanding. We highly recommend them.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Austin and Wyatt, Poole won Gold.
