5/5
View AgentsPurchase agent
Lynne has been brilliant all thought the purchase process. Helping us get our dream house. Which we are in now settled and loving it. Reccomend goodfellows thanks to you all
Trusted Agent profile · Ponteland · Northumberland
Verified
Goodfellows Estate Agents Ponteland reviews
★★★★★
295 reviews across 3 platforms
11 West Road, Ponteland, Northumberland, NE20 9SU
Goodfellows Estate Agents's office in Ponteland, Northumberland, at 11 West Road, is rated 4.9 out of 5 across 295 reviews on three platforms, including 159 Google reviews rated 4.8.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers61 reviews
Selling a home is a game of two halves. Firstly, there is the valuation, marketing and sale. This was primarily conducted by Chris Goodfellow who met all of our ...Read all 61 from sellers
Buyers17 reviews
I recently purchase a property Goodfellow's were marketing and I was pleasantly surprised by their performance (this isn't a dig, but prior to my transaction, I ...Read all 17 from buyers
Landlords6 reviews
Throughout the purchase of our new home we mainly had contact with Lynne and James. Both were very approachable and ensured that there was a good flow of ...Read all 6 from landlords
About Goodfellows Estate Agents Ponteland
Goodfellows are an innovative, locally based Regional Estate Agents, covering the North East of England, utilising the undoubted power of the internet, which compliments our strategically located offices and property displays. Our aim is simple: to provide Great Service, Great Fees and Great Marketing. We strive to embrace the best of new technology, recently introducing fabulous, fully immersive 360° virtual tours to our armoury of marketing tools, and now providing floor plans as standard on every property. And to ensure the standard we provide is the very best, we have put together one of the most experienced and formidable sales teams in the region. We are now one of the highest rated estate agents in the area., our reviews can be seen in full, continuing the theme of transparency in everything we do, right down to publishing our fees on our website.
Reviews
Every review we hold for the Ponteland office, from every platform, shown as written. First names only.
View Agents5/5
View AgentsFantastic quality of service!
I have recently sold my property via Goodfellows and unluckily for me I had a first set of buyers that pulled out just before completion and our second buyers had significant issues with the quality and timeliness of their representation across surveys, lending and conveyancing. Our home was advertised actively for less than three weeks in total, it sold fast and without many viewings. My gratitude comes from the amazing customer service I received. The team provided updates as I needed them and chased for progress and not taking no for an answer. Overall this left me feeling genuinely that they were working for me but also that they understood my situation, conveying empathy throughout what was a very stressful time. If you choose your estate agents on price, Goodfellows will be comparable; if you choose based on service they’re streets ahead. I’ll certainly be using them again in the future… if we ever move.
5/5
View AgentsProfessional, communicative and very on-the-ball estate agents
Great experience with Goodfellows - they are professional at every level. Their valuation was higher than that of other so called 'more establishe' agents which I was initially sceptical about - but they made a rationale argument for the higher valuation - and the house sold for very close to it. They kept us informed consistently through what became a somewhat prolonged sale with a long chain below us. We never had to chase them up on any issues. Their office manager is a star. I would highly recommend them. And their commission was lower than that of the more 'established' agents in the area. Very very good people to deal with.
5/5
View AgentsFantastic Service
Couldn't of asked for a better service from Liza at Goodfellows. She kept us updated at every stage of the sale. Nothing was ever too much trouble. Would highly recommend Goodfellows.
5/5
View AgentsExcellent professional service and great value for money
We used Goodfellows to sell our property after finding a house that we wanted to buy which was being sold by them. We decided it would simplify things to use one agent and it was the best decision we could have made. From the outset we received a very professional service from Goodfellows and this continued throughout the sale of our home and purchase of our new property. They found us a buyer for our property within 24 hours and when this buyer had to pull out for personal reasons, quickly arranged several more viewings and secured us another sale within a couple of days. They kept us informed at all stages and provided at least weekly updates as things progressed but also called with any new information. It was very easy to get in touch with them and if they were busy, always called straight back as soon as they were free. They communicated with both buyer's and seller's solicitors as well our own and really kept the wheels in motion throughout, chasing things up and ensuring things kept on track. Towards the end they were invaluable in negotiating the date of exchange and completion between all parties and really took the stress away from us having to do this. This is the first time we have bought and sold at the same time and Goodfellows really made this a smooth and stress free experience. I wouldn't hesitate in recommending them and would use them again if the need arose.
5/5
View AgentsExcellent Service
The service provided was first class at every stage of the house sale. Liza advised on a weekly basis and confirmed exactly what was going on. A Great agent to deal with.
5/5
GoogleA good firm to deal with. All queries dealt with promptly and efficiently.
Agent replied · 31 December 2023
Thank you David
5/5
GoogleRecently purchased a property through Goodfellows. Lynne Pearse was the point of contact. Quick responses to questions. Excellent customer service skills
5/5
GoogleDelighted with Goodfellows. They made the process as simple as possible and we're able to get hold of scarce resources in a timely manner.
Agent replied · 30 July 2023
Thank you for using Goodfellows, it's great to hear you are happy with the service we offer.
5/5
GoogleI used Goodfellows for both renting and selling the property, it was all done remotely with no issues. All the staff were great.
5/5
GoogleExcellent professional service from the team at Goodfellows. I would definitely use this company again, and thanks to everyone for getting the sale over the line!
4.8/5
View AgentsGreat service
We have been very impressed with Goodfellows. The service offered is professional, staff are friendly and were always willing to give advice in order to achieve the sale of our property. We would highly recommend this estate agent .
Agent replied · 20 February 2020
Many thanks Andrea, much appreciated.
5/5
FacebookEveryday l see many reasons to testify about this great trader and his platform he work with and how they have changed my life in the past few months I have been working with them. Craig Connor I can’t stop testifying about you and your company. God bless
5/5
GoogleWhat a lovely and helpful team at GoodFellows. Everyone was genuinely trying to make my move smooth for which I’m truly appreciative.
Agent replied · 30 July 2023
Thank you for your review, we are thrilled you are pleased with our service and we hope you are happy in your new home.
5/5
GoogleNice staff and quick to respond and assist with any questions. Lynne, Kerry and Liza have been great.
4.6/5
View AgentsThe real deal.
Don’t waste your time shopping around , you won’t find a better solution than these guys , great price , fantastic friendly staff , and an all round easy company to deal with integrity high priority .
Agent replied · 31 January 2020
Thank you very much Keith, we have been happy to help.
5/5
GoogleAbsolutely amazing. We would 100% recommend Goodfellows. Staff were so lovely and always kept us updated on everything. I would never use anyone else always Goodfellows. Brilliant.
5/5
View AgentsProfessional service, excellent team to work with
Professional service received by Liza and the team. Very stress free from start to finish. Would recommend to anyone selling a property.
5/5
GoogleFrom initial viewing of the property to final "push" to completion I founfd Goodfellow's staff to be efficient and helpful.
Agent replied · 30 July 2023
Thank you for your review Mr Robertson, it was a pleasure helping you find your next home.
5/5
View AgentsAbsolutely fantastic service
Liza went above and beyond our expectations. Outstanding service and professional throughout. Thank you to Liza and the team! Lisa and Stephen
5/5
View AgentsSelling property with Goodfellows
I was recommended Goodfellows by numerous friends who have bought and sold through this estate agents, They were not wrong, I received a professional, friendly service from beginning to end, they kept me informed every step of the way, they were friendly and approachable and able to answer my queries efficiently. I would recommend this estate agent above all others as I have also bought and sold through several other agencies.
5/5
GoogleExcellent Estate Agents - friendly, professional - a very smooth experience from start to finish. No fuss, no confusion. Highly recommend.
Agent replied · 30 July 2023
Thank you for your 5 star review, it's great to hear you are happy with the service we offer :-)
5/5
View AgentsA pleasure to deal with
Agent was extremely helpful, at all stages, during a very stressful time of buying and selling ..... you need an agent like this!
5/5
GoogleI had an incredibly difficult time selling my house, through no fault of Goodfellows. Throughout the experience they were always there for me and every member of staff I spoke to helped me, or found someone who could. I cannot fault them. Thank you for all your support - JonathanPositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Goodfellows Estate Agents Ponteland
What do sellers say about Goodfellows Estate Agents Ponteland?
61 reviews from sellers, rated 4.9 out of 5 on average. For example, Robert wrote: "Selling a home is a game of two halves. Firstly, there is the valuation, marketing and sale. This was primarily conducted by Chris Goodfellow who met all of our ..."
What do buyers say about Goodfellows Estate Agents Ponteland?
17 reviews from buyers, rated 4.9 out of 5 on average. For example, Emma wrote: "I recently purchase a property Goodfellow's were marketing and I was pleasantly surprised by their performance (this isn't a dig, but prior to my transaction, I ..."
What do landlords say about Goodfellows Estate Agents Ponteland?
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Richard wrote: "Throughout the purchase of our new home we mainly had contact with Lynne and James. Both were very approachable and ensured that there was a good flow of ..."
