Goodfellows Estate Agents reviews from sellers

★★★★★ 4.8/5

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Excellent, excellent and excellent

Selling a home is a game of two halves. Firstly, there is the valuation, marketing and sale. This was primarily conducted by Chris Goodfellow who met all of our expectations with the valuation and the quality of marketing leading to a very quick (within a week) sale. Then comes the more prolonged second stage which is as equally important as the first stage in ensuring a successful completion. We had some complications (which were outside the control of Goodfellows) but I have to say that when I contacted Goodfellows with my concerns they took immediate action to evaluate the situation and ensure all was well. Whilst I am gratefull to all Goodfellows staff who were always pleasant, helpful and professional, but I have to mention Lynne who was so helpful I sometimes felt it was over and above what I could have expected. Thank you Lynne. To conclude, I consider Goodfellows an excellent choice - five star service at a very reasonable price.

Robert · 12 December 2019

★★★★★ 5/5

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First Rate

Could not fault any aspect of the service provided at this branch . I mainly dealt with James and Lynne who were fantastic but every person I spoke to were always helpful polite courteous and professional . Achieved full asking price within approx 10 days of going on the market. Would not hesitate to recommend this branch , value for money excellent and a first class service. Just brilliant !

Elaine · 21 December 2019

★★★★★ 5/5

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Amazing service and very professional

We have recently sold our house and used Goodfellows as our estate agents. I must say they are very professional and photos were excellent. Any query was dealt with efficiently and with expertise but with a human touch. Lynne Pearse who is the branch manager was exceptional and nothing was ever a bother. I would recommend this estate agent to anyone thinking of moving.

Heather · 14 January 2020

★★★★★ 3.7/5

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Sale of our home

The staff are very friendly and provide a good service. Lynne in particular was very helpful and provided great advice. I did speak to other staff who were helpful too. I have no hesitation in recommending Goodfellows. I would love to see the option on your website to be utilised more often as there are some useful parts on there which would be great for updates/progress if it was completed. I have recommended you to my neighbour. Thanks D and P

David · 13 March 2020

★★★★★ 5/5

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Impressive service all round

I feel incredibly lucky to have been recommended Goodfellows. From the moment Chris arrived to value the house, I felt very at ease and in secure hands. His calm, informative and rational approach put everything in perspective and his concept made complete sense. The company is very professionally run by a competent team. The sale went through incredibly quickly with a range of clients lined up for viewings. Throughout the process, Liza kept me regularly up-to-date with events, and manged all the viewings on my behalf. I couldn't have wished for a more seamless transition. Impressive throughout. Grateful thanks!

Jane · 28 January 2018

★★★★★ 5/5

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An online service with the personal touch.

We had lived in the same house for 28 years and had no idea how to manage our house sale and subsequent purchase of a new home. We need not have worried. From the first telephone contact with Liza and home valuation carried out be Chris Goodfellow to the sale of our home we were offered a complete and professional service. We were kept well informed at every stage allowing us to concentrate on the practicalities of packing up and moving home, leaving Goodfellows to manage the rest. I have no hesitation at all! In recommending Goodfellows, it's an online service with the personal touch!

Angie · 2 August 2017

★★★★★ 5/5

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Definitely the smarter way to sell!

Goodfellows have recently sold two properties for me and I can't fault their service. I have used traditional agents and pure internet agents in the past couple of years and have found the ' hybrid ' approach of Goodfellows has delivered all the positive elements of the other agents and discarded the negatives. Communication throughout the process has been excellent - usually a frustration with other agents but Liza and Chris kept me up to date regularly and nothing was ever too much trouble. Unlike most purely internet based agents, Goodfellows have many years of local property market experience between them plus a name/face to have a discussion with about local market activity etc. They can offer an accompanied viewing service and hand keys to surveyors and buyers (internet agents can't always do this, especially those based in a call centre down south). And of course there are the highly competitive fees! I would definitely recommend.

Rachel · 7 June 2017

★★★★★ 5/5

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Sold my house within a week

Can't thank Goodfellows enough, after having my house on the market with Rook Matthew Sayers I was doubting estate agents integrities. However, all was restored thanks to a A Class service from all the team at Goodfellows. They marketed my house a lot more professionally and increased the valuation from Rook Mathews to another £10000 (who advised me that Goodfellows won't sell properties in my location). After the sale I was kept informed at all times from the lovely Lisa and I can't thank Chris and his team enough for a very smooth and stress free move. I also saved almost £1000 on estate fees compared to Rook Mathews, double result!

Lee · 23 May 2017

★★★★★ 5/5

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House Sale

I would highly recommend Goodfellows estate agent. The service provided when selling a property is outstanding. Advice is readily available and communications throughout the process were flawless. The team are dedicated to achieving results quickly and efficiently providing a first class, professional customer service.

Lisa · 20 December 2019

★★★★★ 5/5

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Went above and beyond!

In comparison to other estate agents, Goodfellows are exceptional value. The service we received from Liza and Chris was fantastic. They went above and beyond to help during the sale, and were always quick to respond to emails and calls. Other local agents fees were in excess of double what Goodfellows charge. The key to marketing a property is online exposure, via social media and sites such as Rightmove/Zoopla. An office on the high street is not required in 2016!

James · 5 October 2016

★★★★★ 5/5

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Excelent company at the right price

I would just like to say thanks to your company for selling my house very quickly and very profesionally. The service i got from your staff was excelent and the feedback was great. You kept me in touch with all the happenings to do with my sale and i would not hesitate to recomend your company to anyone i know selling a house..The fee was right , not the usual percentage that other companies charge.Keep up the good work.

Ron · 11 May 2016

★★★★★ 5/5

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Excellent!

We sold a flat in Newcastle with Goodfellows and they found us several buyers. They were responsive and informative, helpful and clear. After our first purchase fell through (and we lost our buyer after months of hanging on) they found us enough buyers to spark a bidding war! Liza was great at chasing up our buyers and solicitors generally and keeping us right with all the different parts of the sale. I would recommend them unreservedly. Nick.

Nicholas · 7 July 2017

★★★★★ 5/5

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Selling your home? Choose Goodfellows!

Chris valued my property in Ponteland. He talked me through the whole process of selling, he patiently answered my queries and concerns and i immediately liked and felt comfortable with his style and approach. My property sold within a week of being on the market. Everything went very smoothly, Chris and Liza gave me great advice when I needed it, found me a solicitor, a surveyor and kept me very well informed. Great support and great fees!

Sue · 9 May 2016

★★★★★ 5/5

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Professional and experienced agent at a fair price

As a property developer I have dealt with a lot of estate agents and have never been impressed with their work until now. Goodfellows have moved with the times providing an online agency and therefore reduced costs, BUT in now way has this reduced the standards. Chris and Liza worked hard to sell our property and kept me informed at all stages. Their communication and marketing were excellent and I look forward to employing their services again.

A · 1 April 2016

★★★★★ 5/5

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Outstanding service.

Having recently used Goodfellows for our house sale I would give them my strongest recommendation and I certainly wouldn't consider using any other agent for future house moves. I've been hugely impressed throughout, from the swiftness of response to my initial enquiry to the speed of getting the property onto the market, the number of viewings and ultimately a quick sale at a good price. Those factors alone would have won me over but coupled with brilliant communication and the efficiency of the team at Goodfellows, you can't go wrong.

Chris · 18 December 2019

★★★★★ 5/5

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Lynne and the team

Lynne and James helkped us out all the way through the process , thank you very much for allowing us a second viewing and for all the advice throughout the process :)

Daran · 13 December 2019

★★★★★ 5/5

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Excellent service with very competitive fees

This is the first time I have used Goodfellows Estate Agents and I would definitely use them again. Chris was very honest and straightforward to deal with and Lisa kept me informed regularly from the property going on the market through to completion of sale. I honestly could not fault the service I have received and with such competitive fees, I can highly recommend them.

Abby · 8 June 2017

★★★★★ 5/5

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Highly recommended

Goodfellows have been superb to deal with during the sale of our house in Darras Hall. Their small team meant great personal service every time. Paying an upfront fee resulted in saving over ten thousand pounds compared to other local agents, without any reduced service level and commitment. A big thank you to Chris and Liza.

Mark · 14 July 2017

★★★★★ 5/5

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Great service and great rates.

What a great estate agent. Liza dealt with our sale for the most part and nothing was ever too much effort. She made sure to keep up updated at all times throughout. Had dealings with Chris Goodfellow also during the process and he was equally accommodating. Sold our house to the first viewer in 1 week!!

Ryan · 1 July 2016

★★★★★ 5/5

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Excellent customer service and value for money

Goodfellows were recommended to me by a friend. From the outset I felt comfortable that Goodfellows understood the market and would help me sell my property. This proved to be the case, both Chris and Liza were very helpful and professional. I have already recommended Goodfellows to friends and will continue to do so.

Robin · 7 March 2017

★★★★★ 5/5

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Fantastic friendly service

Chris and Liza from Goodfellows provided an excellent, professional service. Chris valued our property realistically, and the low fees they charged were fantastic value for money! I wouldn't hesitate to recommend them, they found us a buyer within four weeks and managed the process from start to finish in a friendly, professional way.

Angela · 17 February 2016

★★★★★ 5/5

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great service at a very reasonable price

I have been extremely pleased with the service I have received from Chris and Liza. Throughout my rather complicated house sale they were very efficient, pleasant and reassuring.. They found viewings quickly, gave me speedy feedback and informed me of developments straightaway.. Altogether a great service at a very reasonable price.

Ann · 23 May 2017

★★★★★ 5/5

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Personal and professional service at competitive rates

There was a high level of communication throughout the transaction Lisa in particular was in constant communication and we were kept abreast of the proceedings at all times Ultimately the sale went through with no fuss at all . I wouldn't hesitate in recommending Chris Goodfellow as an agent

Jane · 23 June 2017

★★★★★ 5/5

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Diligence

Absolutely delighted in the service we received during the sale of our bungalow. After three offers fell through and with the help of all at Goodfellows, with a special mention to Liza Kennedy, we finally sold and achieved our asking price. Thank you all for your diligence,

Brian · 13 July 2018