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★★★★★
61 reviews from sellers · all 295 reviews
11 West Road, Ponteland NE20 9SU
61 reviews of Goodfellows Estate Agents's Ponteland office come from sellers, rated 4.9 out of 5 on average. We know the reviewer is one of the sellers when they told us, ticked it on the review form, or the review says so. Checked 9 October 2026.
61 reviews from sellers, from every platform, shown as written. First names only.
5/5
View AgentsGreat service!
Thanks to all lovely staff at Goodfellows Ponteland (Lynne, Kerry, James and Chris ) for a terrific, first class service. My property sold immediately. The service and customer service was terrific and faultless. Well done to you all! Thank you
5/5
View AgentsExcellent service - Goodfellows go above and beyond
Would highly recommend Goodfellows. I sold my flat with Goodfellows and the team went above and beyond for me when my buyer pulled out at the eleventh hour. Excellent communications and Liza is possibly the most patient person I have ever come across.
5/5
View AgentsExcellent Service at a Very Good Price
I was first attracted to Goodfellow's by its pricing structure. I need not have worried about the service. I felt Chris and Liza had everything covered and always kept me in the loop. I recommend Goodfellow's to any other sellers without hesitation.
5/5
View AgentsCan't fault the service
I would like to thank Chris and Lisa for their help and support with selling my house. The feedback I received from Lisa was far better than other agents that I've tried. Would (and have) highly recommend to anyone.
5/5
View AgentsHouse sold - great service
This was my first time using Goodfellows and I have no problem recommending them after finding a very professional service which was competitively priced. Liza Kennedy is a joy to work with.... friendly, efficient.... she kept things on track.
5/5
View AgentsProfessional service at a sensible rate.
We are very happy with the service we received, when selling our house in Darras Hall. Chris and Lisa provided a very professional service at a sensible price. I can highly recommend them. Belinda & Andrew Young.
5/5
View AgentsHighly recommended
Would not hesitate in recommending Goodfellows. Chris and Liza are very experienced professionals and always on hand for help and advice. They keep you updated throughout the whole process. Keep up the great work!
5/5
View AgentsExcellent professional service
Liza Kennedy worked very hard to ensure my cottage sales completed. I found her very professional and pro active when there were issues and she kept me well informed . Thank you
5/5
View AgentsFantastic quality of service!
I have recently sold my property via Goodfellows and unluckily for me I had a first set of buyers that pulled out just before completion and our second buyers had significant issues with the quality and timeliness of their representation across surveys, lending and conveyancing. Our home was advertised actively for less than three weeks in total, it sold fast and without many viewings. My gratitude comes from the amazing customer service I received. The team provided updates as I needed them and chased for progress and not taking no for an answer. Overall this left me feeling genuinely that they were working for me but also that they understood my situation, conveying empathy throughout what was a very stressful time. If you choose your estate agents on price, Goodfellows will be comparable; if you choose based on service they’re streets ahead. I’ll certainly be using them again in the future… if we ever move.
5/5
View AgentsProfessional, communicative and very on-the-ball estate agents
Great experience with Goodfellows - they are professional at every level. Their valuation was higher than that of other so called 'more establishe' agents which I was initially sceptical about - but they made a rationale argument for the higher valuation - and the house sold for very close to it. They kept us informed consistently through what became a somewhat prolonged sale with a long chain below us. We never had to chase them up on any issues. Their office manager is a star. I would highly recommend them. And their commission was lower than that of the more 'established' agents in the area. Very very good people to deal with.
5/5
View AgentsFantastic Service
Couldn't of asked for a better service from Liza at Goodfellows. She kept us updated at every stage of the sale. Nothing was ever too much trouble. Would highly recommend Goodfellows.
5/5
View AgentsExcellent Service
The service provided was first class at every stage of the house sale. Liza advised on a weekly basis and confirmed exactly what was going on. A Great agent to deal with.
4.6/5
View AgentsThe real deal.
Don’t waste your time shopping around , you won’t find a better solution than these guys , great price , fantastic friendly staff , and an all round easy company to deal with integrity high priority .
Thank you very much Keith, we have been happy to help.
5/5
View AgentsSelling property with Goodfellows
I was recommended Goodfellows by numerous friends who have bought and sold through this estate agents, They were not wrong, I received a professional, friendly service from beginning to end, they kept me informed every step of the way, they were friendly and approachable and able to answer my queries efficiently. I would recommend this estate agent above all others as I have also bought and sold through several other agencies.
5/5
View AgentsA pleasure to deal with
Agent was extremely helpful, at all stages, during a very stressful time of buying and selling ..... you need an agent like this!
5/5
View AgentsSimply the best
Chris and Liza provided excellent professional and friendly service. Goodfellows are exceptionally good value and I would definitely recommend them to others.
5/5
View AgentsExcellent service
Chris and Liza are professional, friendly, knowledgeable, and realistic. Thank you for a quick sale. Jane
4.2/5
View AgentsPersonal and efficent service
Goodfellows staff dealt sensitively and efficiently with the sale of my late parent's house. Through not fault on their part, this was a difficult sale but they were always happy to talk to you over the phone or by email. They made a difficult process much easier for my husband and I. I would thoroughyl recommenmd them.
5/5
View AgentsVery helpful
Lovely staff who worked hard to push our sale through when the chain was dragging, friendly with great local knowledge
Thankyou Sara and wishing you and Ben every happiness in your new home.
5/5
View AgentsExcellent service from day one
Goodfellows were great from day one, start to finish. Couldn't fault the service. I went with them because i googled top estate agents north east, and they were there. I hadn't heard of them before, but glad i chose them. My house sold on day 7, so we were over the moon with that!
5/5
View AgentsFirst class
Goodfellows would definitely be my choice again. They are friendly,efficient and professional and they did their utmost to make the sale of our house go through as smoothly and hassle free as possible. I have no reservations in recommending Goodfellows to act in your best interest for the sale of your home
5/5
View Agents8 Grosvenor close
Thank you for making the process simple and keeping us regularly updated on what was happening,
Thankyou for that Kelly and I hope you are settling into your new home.
5/5
View AgentsExcellent professional estate agent.
Professional assessment, excellent marketing and service, brilliant communications both verbally and by email throughout process. Achieved full asking price and saved thousands of pounds on estate agents fees by going with Goodfellows. Have recommended this agent highly to friends and neighbours. Mr & Mrs Morrison Ne 20 9 he
5/5
View AgentsSale of property
All of the staff I dealt with during my recent sale of my property were fantastic. They could not do enough for me and they made my move less stressful. I would definitely recommend this office without any doubt.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
61 reviews from sellers, rated 4.9 out of 5 on average. For example, Robert wrote: "Selling a home is a game of two halves. Firstly, there is the valuation, marketing and sale. This was primarily conducted by Chris Goodfellow who met all of our ..."
The reviewer ticked it on the review form, the agent recorded it, or the review says so. Reviews that do not say are not counted here, so the real number is usually higher.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.