Trusted Agent profile · Pontcanna · Cardiff
Verified
★★★★★
497 reviews across 3 platforms
12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Pontcanna, Cardiff, at 12 Sneyd Street, is rated 4.7 out of 5 across 497 reviews on three platforms, including 337 Google reviews rated 4.7.
337
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
123
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Excellent sales particulars and great feedback on all viewings. Special mention to Chris the Pontcanna Manager, straight talking, no frills, just results. Also ...Read all 28 from sellers
Chris, Liz and the team at the Pontcanna office are consummate professionals who made the house buying process easy and fun! As our go-to person in the office ...Read all 14 from buyers
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 24 from landlords
We recently sold our house, and the sale fell through on the day of exchange. We had already put down a deposit for a rental property with another agent, and ...Read all 44 from tenants
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
Showing 118 reviews on The Trusted Agent only. Show every review
5/5
The Trusted AgentRenting in Cardiff bay
I have yet to move into the property that I am renting but I have found Adrian very helpful and Moginie james in general to be very friendly. Adrian was there promptly to show me around the property and had all the information I required to hand. He contact the landlords and swiftly dealt with letting the property to myself. Overall I found Adrian to be very friendly and helpful and would recommend renting a property from him.
4/5
The Trusted AgentFriendly & helpful staff who aren't pushy
I would certainly recommend using Moginie James, Rhys and Sarah in the Pontcanna office were a great help, I saw a few properties with them and wth others, but Rhys was always friendly and not pushy which I respected so when i found the right flat i was happy to sign with them. They've ben really efficient and quick with paperwork, and plenty of follow ups to make sure everything is ok which is good.
5/5
The Trusted AgentExcellent service - personal, friendly, helpful and professional
We have been landlords, on a small scale, for many years and were looking for a more personal service than previously received. Sarah, Holly and Adrian provided the friendly and efficient service we were looking for. They took an interest in our property and its renovation from the beginning and, once ready,have quickly found tenants to our requirements. We are delighted with the outcome and would recommend Maginie James to landlords and tenants alike.
5/5
The Trusted AgentGreat service.
Clare and Chris and the whole team were fantastic from start to finish and helped us realise our ambition of selling and moving to a new house. Sound and professional advice along the way and excellent mortgage service from Rob. Definitely recommend and it's easy to be dazzled by the promises of other estate agents but we found MJ to be trustworthy and reliable and always happy to go the extra mile.
5/5
The Trusted AgentEfficient, friendly and good knowledge of selling in this area .
As soon as we knew that we wanted to put our house on the Market , Chris went out of his way to make sure it was marketed as quickly as possible . Claire was friendly and prompt with feedback from viewers. We were also kept updated regularly from our buyer's point of view from Liz so we were happy to make an offer on the house we wanted to purchase .
5/5
The Trusted AgentAdrian Turner
Adrian was a great help to me showing me around a couple of flats, Was very informative and honest and seemed more than happy to help. He was very friendly, polite and a pleasure to deal with him with renting a new flat, as I am relocating to Cardiff I feel that he would be willing to help with any queries regarding living there. A great employee for Moginie James :)
5/5
The Trusted AgentExcellent service, we would definitely recommend
The team at Morginie James, Pontcanna helped to make what could have been a very stressful situation go smoothly from start to finish. From our initial meeting with Chris we felt totally at ease. We had regular contact with Liz, who also provided a friendly, yet professional service. We used Morginie James financial advisor, Rob, who was excellent. We would definitely recommend using this estate agents.
4/5
The Trusted AgentSale of Property
A big thank you to Claire and Jayne who ensured that I received feedback on all viewings and once a purchase had been agreed kept me abreast with the progress at each turn. Always professional and helpful . Thank you for assisting with selling our property extremely hassle free. Would highly recommend Morginie to anyone who wants a friendly helpful service when selling their home
5/5
The Trusted AgentGreat service!
Very professional service from the team. Apartment sold quickly and near asking price but very impressed with the communications throughout. In particular, Liz who coordinated from the office, Claire who always gave prompt feedback after viewings and Jayne who was on the ball to progress the sale to completion. Exceeded expectations and far better than other agents I've dealt with. Many thanks!
5/5
The Trusted AgentExcellent Experience of Sale
Just completed on the sale of my property today, thanks to the help of the great team at Moginie James. Claire, Chris and Liz in the Pontcanna office were professional, honest and enthusiastic throughout the process always keeping me informed, and Jayne in the Progression Team ensured the sale went smoothly and completion went without a hitch. Highly recommended professional service.
5/5
The Trusted AgentA great team
I sold my late Mother’s house through Moginie James after looking at other agents in the area. At this difficult time the staff have been friendly, understanding, helpful and professional. I would especially like to mention Claire, Liz, Chris, Jill and Michelle whose combine skills have achieved a successful outcome. I would definitely recommend Moginie James.
5/5
The Trusted AgentExtremely please with the service from valuation to completion
The service provided was superb . I have no complaints what so over, from Chris valuing my property, to Liz negotiating and Jayne with sales progression a great team and would have no hesitation to recommend Moginie James Pontcanna office should the opportunity rise again in the future. Kevin & Joan from College Road.
5/5
The Trusted AgentGenuine and atypically 'estate agent'!
Everyone who I came into contact with in the process was knowledgeable friendly and professional but un sales like (which is exactly why I chose them!).Chris and Claire had a genuine enthusiasm for selling my flat, and Liz was always on hand to answer questions in the office. In combination a good experience.
5/5
The Trusted AgentVery helpful
Adrian at Moginie James has been extremely helpful in finding us a rental property. When the first viewing didn't prove suitable other properties were suggested. Viewings were arranged to suit my availability and once we found a suitable property the action on the tenancy was commenced immediately.. An excellent service so far.
5/5
The Trusted AgentGreat service and very helpful
Moginie James have been great in assisting me with my purchase. Any query I've had they've resolved as soon as possible. I am especially thankful to Claire in the Pontcanna branch and Jayne from the sales progression team who have both been more than helpful during my purchase. Would recommend to anyone.
5/5
The Trusted AgentOutstanding Service! Would highly recommend
Fantastic service from the team at the Pontcanna office on our sale and related purchase. Liz, Claire, Jayne and Chris did a fabulous job at getting us the best price on both properties and made the process as smooth and stress free as possible. Will definitely use next time! Thanks guys :-)
5/5
The Trusted AgentCan't fault them, always extremely helpful. Great bunch. From the moment
From the moment we first met the sales rep we immediately know we needn't look any further, an extremely professional approach. A special mention must go to the office team who have been looking after us Liz and Jayne, both have been brilliant. I would have no hesitation in recommending Moginie James.
5/5
The Trusted AgentRhys & Nicola Review
I have dealt with Rhys & Nicola during the last week while I am trying to secure an apartment for my self and they have proven their dedication and commitment to their clients in order to provide them with the best service that distinguish Moginie James among the other real estate agents.
4/5
The Trusted AgentGood service with very helpful staff
Overall we received a very good standard of service from Morginie James over the past 8 years and they actively practice Continuous Improvement. Particularly helpful have been the maintainence department, Nathan Dodds and the team who have made the whole process of rental and ultimately selling a property easier.
5/5
The Trusted AgentLeah Edmunds and Team
I am extremely happy with the service that the whole team and especially Leah Edmunds provide. I let 6 properties currently and find them to professional and helpful. Their knowledge of the law on tenants issues etc has been most beneficial and would strongly recommend them.
5/5
The Trusted AgentRhys has been very cooprative through out the whole process . He was very quick in responding to my calls and emails & kept me updated & re assured me that he is trying different alternatives to get the oven and the intercom fixed .
5/5
The Trusted AgentExcellent, punctual, and extremely friendly throughout
From first viewing to completion, staff in the Pontcanna office were exceptionally helpful and efficient. Liz and Claire went out of their way to help -- and were also friendly and good humoured at all points. I could not have wished for better service.
5/5
The Trusted AgentExcellent
Adrian was the estate agent who helped me choose the property to rent. He was very easy to talk to and very open and honest. He had a lot of patients especially when it came to me running after my 1 year old.
5/5
The Trusted AgentTenancy maintained service
Nathan and team have been extremely responsive whenever there were issues to be dealt with which made my stay much easier than it might have been.. They have been pleasant at all times and I would have no hesitation in recommending them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
28 reviews from sellers, rated 4.9 out of 5 on average. For example, Thomas wrote: "Excellent sales particulars and great feedback on all viewings. Special mention to Chris the Pontcanna Manager, straight talking, no frills, just results. Also ..."
14 reviews from buyers, rated 4.9 out of 5 on average. For example, Charlotte wrote: "Chris, Liz and the team at the Pontcanna office are consummate professionals who made the house buying process easy and fun! As our go-to person in the office ..."
24 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
44 reviews from tenants, rated 4.9 out of 5 on average. For example, Sue wrote: "We recently sold our house, and the sale fell through on the day of exchange. We had already put down a deposit for a rental property with another agent, and ..."
Tell us what you need and we'll pass your enquiry to Moginie James Estate Agents and up to three other top-rated agents near Pontcanna.
