Northwood Plymouth reviews

★★★★★ 1/5

Google

Very awful and unprofessional experience that happened to my niece and her boyfriend. Both are working professionals and expressed their interest in one of the houses that were advertised on Northwood website. The agent who dealt with them is named Amy. She was being really patronising on the phone to my niece when all she did was to trying to get hold of more information before committing themselves in renting a house. Amy also promised to ring my niece back as soon as all the viewings are done and dusted. Little did she know, she would not be expecting any phone calls, but thank god they have now found a nicer house which is 1000 times better than the one they viewed !

Hiroshi · 2 January 2020

★★★★★ 5/5

Google

Great service and friendly staff. Had no problems so far and issues have been resolved fairly quickly. Moving can be a often be a hassle, with changing information and swapping details over, however while we were searching and sorting the place we are in now, they even jumped on the phone to argue and help sort getting the details needed to set it all up, making our life a lot easier. Will update at the end of the tenancy following moving out, if or when the time comes, deposit etc. But all in all, good so far!!

Keelan · 2 January 2020

★★★★★ 5/5

Google

Kelly has helped me so much in the last few months finding the right tradesmen, organising quotes and getting the right price for maintenance work on my house that Northwood manage. She has always kept me informed, is great to deal with and nothing is too much bother. Highly recommend.

Adrian · 1 January 2024

★★★★★ 5/5

allAgents

We had a very professional

We had a very professional service from this agent during our relocation from the Midlands and starting a new job in Plymouth. Communication from the agent was excellent and we had full confidence that the let was secure and wasn't going to full through like one did with another agent. Sensible referencing charges, top service and top people to do business with. Thank you for all your help.

Tracey · 5 December 2012

★★★★★ 5/5

Google

Best property agent in Plymouth and strongly recommended for their excellent services for the past seven years. Look forward to continue with Northwood in many years to come! Thanks Chieng

Leh · 2 January 2020

★★★★★ 1/5

Google

Booked a viewing of a property but no-one from the agents turned up. Called and waited 45 minutes at property but got no call back and no-one turned up despite person at agency saying she'd alerted all the agents. No call today and when I called them there was allegedly no record of my viewing and I cannot now view the property as the person that saw it just before me made an offer this morning and its been taken off the market! Suspect one of the staff had a vested interest in buying this property and wanted to prevent anyone else from viewing it and making an offer. Not professional and I'm not impressed!

Steve · 2 January 2019

★★★★★ 5/5

Google

When looking to rent I needed to get through the tenancy application process quickly due to time constraints. Amy got me through the process very quickly and efficiently. They also kept consistent and clear communication through the entire application, which helped greatly as I was very uncertain on what I was doing majority of the time. Overall very friendly and helpful.

Bluebalooba · 1 January 2023

★★★★★ 5/5

Google

Northwood have managed my property for me for nearly a decade while my career took me further and further away from it. In that time I've never had to visit the property or the Northwood staff. Just emails and consent to go ahead with any required maintenance works. They handled everything else. A superb service that I am very grateful for. Worth every penny. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Anti · 1 January 2022

★★★★★ 1/5

Google

Worst customer service ever! DO NOT USE! We spent time reviewing many properties for a long term family home. We found a property with Northwood and paid £360 that day to start the process explaining at the time we have to hand a months notice. A day later they sent us an email attempting to pressure us into moving in earlier explaining if we could not they would not be able to hold the property as 'it was not in the best interest of the landlord' despite us explaining with have to give the normal notice time for where we are now. We contacted the office to find out what was going on and after explaining that we wouldn't be interested based on the new terms they back tracked and said the email was a 'form of negotiation' etc etc. No apology, nothing but a reluctant agreement that they should return the money. If at the point the customers are paying you money you treat them this poorly then how are they supposed to believe that in the event there is some issue with the property they we be able to seek help. Impossible to speak to the same person, unprofessional, bad company processes (one form has to be sent by email, printed out by the customer, filled out, scanned and sent back) an electronic and hardcopy process for one 2page document?! Believe me no one is going to steal your word created form that could be emulated in 20mins, take the password encryption off and make it easier for customers maybe? All in all the WORST company I've worked with in any sector of business in all my life. Good luck for the future. REPLY TO ANDREW: I understand this perspective however a professional approach to perspective clients is a constant in any business. The situation of your landlord doesn't excuse the manner in which we were dealt with. Simply getting someone in faster doesn't mean they are the right tenant, surely someone without a time demand, who follows the needed processes with his current property and makes a considered and full decision on moving into a property for the long term is a better decision than rushing someone in. Finally to add, we would have been in a position to take the property on concurrently and would have been willing to given our level of interest but the manner in which it was dealt with was worrying to us this early into a long term situation in which we would have been entering. Perhaps in future it may be worth rephrasing or calling the customer to ensure a professional service remains. Bad news is part of life but a paying customer expects to be treated with a minimum standard. Looking at ALL of your reviews this is clearly something you're company is not concerned with and where eventually internet reviews will grow and eventually shrink your business unless you undertake great reforms. Regards Mr Stanton

Venus · 2 January 2017

★★★★★ 1/5

Google

Awful company. Didnt bother looking after our property. Didn't bother doing their job. Horrible customer service. Getting solicitor involved to claim back money that we paid. They blame everyone else for their poor service. DO NOT use this company!!!!!! - Thanks for your response, its a pity you didn't respond beforehand at the time, I have since been inform by a member of your staff (or at least a recent member) that your branch regularly breaks the law by failing to put the tenants deposit in a tenancy deposit scheme. I have got in contact with you head office and the property ombudsman and will soon be hearing from them both with aims of making sure that your branch is fully investigated and that myself all other customers are reimbursed moneys that you have stolen from them. BTW I'm the partner of one of your customers hence why you couldn't find me on your system.

N · 2 January 2017

★★★★★ 5/5

Google

Always receive a warm and helpful response from the girls in the office. Ashleigh is always very helpful and responds to any correspondence quickly. Would recommend.

Lisa · 2 January 2020

★★★★★ 5/5

Google

Northwood have been exemplary in particular Jackie Marker in the Plymouth office. They are professional, competent always happy to oblige and in my experience faultless. Five stars from me.

Richard · 2 January 2018

★★★★★ 5/5

Google

Having dealt with many agencies in the last few years, I have found this agency extremely professional & efficient with an excellent knowledge of the local area which is much needed, as opposed to the larger chains of agents within the area. Both the manager & her staff (Amy in particular) in these testing times are ready to answer questions and queries with the utmost care and attention.

Phil · 1 January 2021

★★★★★ 5/5

allAgents

I have never rented a

I have never rented a property before, but Northwood made the whole process so easy, from start to collection of keys. The agent who initially showed me the property was very nice, professional and knowledgeable. At the office, Nicola Stoneman was a huge help - always friendly and smiling, and her level of communication was excellent throughout.

CDuke · 8 January 2018

★★★★★ 5/5

Google

As always I am very happy with the service Northwood continues to provide on the Guaranteed Rent scheme. Payments are made on time, I receive regular updates regarding the condition of the property and any works required are dealt with from quote to completion. A hassle free professional service, I would have no hesitation in recommending Northwood to any existing/prospective landlord.

Liam · 1 January 2022

★★★★★ 5/5

Google

The team were very helpful from start to finish. From booking viewings, to chasing solicitors, to collecting our keys!

Katie · 18 December 2025

★★★★★ 5/5

Google

Really appreciated the smoothness of the whole process in our family getting a two bed flat with Amy Payne. The paperwork was seamless and the teamwork superb.

Emmiothy · 3 October 2025

★★★★★ 5/5

Google

An amazing team who have been brilliant in assisting us with our house purchase - definitely recommend

Samantha · 11 December 2025

★★★★★ 5/5

allAgents

"The team at Northwood,..."

The team at Northwood, Plymouth have always been professional, knowledgeable and helpful. They always know and inform the landlord in ample time when certificates are close to renewal (CP12 for example). If the tenant raises an issue I am informed quickly, a suggestion offered or the issue sorted when I am not available.

JdaRosa · 13 December 2017

★★★★★ 5/5

allAgents

"Always professional with all..."

Always professional with all communication. All the staff are easy to speak to, especially Jackie who was excellent start to finish.

AndrewDavis · 30 November 2017

★★★★★ 4/5

Google

A very professional agency in every respect. Special thanks to Amy who was always friendly and helpful.

Paul · 2 January 2020

★★★★★ 5/5

Google

We looked around for a new letting agent having been let down by our previous one. Northwood was recommended to us, and we are very pleased with the outcome. The Northwood team provided us with a professional, courteous and value-for-money service. Would we use Northwood again? Yes.

Charles · 1 January 2023

★★★★★ 5/5

Google

Always professional with all communication. All staff easy to speak to especially Jackie who was excellent start to finish.

Andrew · 2 January 2018

★★★★★ 5/5

Google

Amazing, rented for 6 years from northwoods and its been a very good experience, always answer email's and calls quickly, very good when there is a problem that needs sorting. Staff are very polite and always helpful. I highly recommend these guys, If you want a stress free experience with plenty of options and a great price go with northwoods.

James · 1 January 2021