How many reviews does Northwood Plymouth have?

Northwood's Plymouth office has 209 reviews across two platforms: 188 on Google, 21 on allAgents.

What is Northwood Plymouth's rating?

Northwood Plymouth is rated 4.6 out of 5 across all 209 reviews, and 4.6 out of 5 on Google from 188 reviews.

Where is Northwood's Plymouth office?

Northwood Plymouth, 22 Sutton Road, Plymouth, PL4 0HN.

Trusted Agent profile · Plymouth

Verified

Northwood Plymouth reviews

4.6

★★★★★ Excellent

209 reviews across 2 platforms

22 Sutton Road, Plymouth, PL4 0HN

Part of Northwood, see every office.

Northwood's office in Plymouth, at 22 Sutton Road, is rated 4.6 out of 5 across 209 reviews on two platforms, including 188 Google reviews rated 4.6.

4.6 / 5

188

Reviews on Google

This office

Reviews on allAgents

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Plymouth office, from every platform, shown as written. First names only.

5/5

Google

We looked around for a new letting agent having been let down by our previous one. Northwood was recommended to us, and we are very pleased with the outcome. The Northwood team provided us with a professional, courteous and value-for-money service. Would we use Northwood again? Yes.

Charles · 1 January 2023

Agent replied · 31 December 2024

Hi Charles, Thank you so much for taking the time to leave us such a positive review! It has been our pleasure working alongside you. All the best, Ashleigh Branch Director

5/5

Google

Always professional with all communication. All staff easy to speak to especially Jackie who was excellent start to finish.

Andrew · 2 January 2018

Agent replied · 31 December 2024

Dear Mr Davis, Thank you for your time and effort in leaving a kind review of the service you received from Northwood Plymouth. We really appreciate your business and hope to be of service to you again. Kind regards, Andrew Chapman.

5/5

Google

Amazing, rented for 6 years from northwoods and its been a very good experience, always answer email's and calls quickly, very good when there is a problem that needs sorting. Staff are very polite and always helpful. I highly recommend these guys, If you want a stress free experience with plenty of options and a great price go with northwoods.

James · 1 January 2021

Agent replied · 31 December 2024

Dear James, Thank you for taking the time to share your review with us! It has been a pleasure. Wishing you all the best. Best wishes, Ashleigh Evans Branch Director

5/5

Google

We have just rented a beautiful house through Northwood, the whole experience was seamless from start to finish. All emails were responded to very quickly and will such care and kindness. We are happy in our home and very grateful to them for their kindness, attention to detail and professionalism throughout. Thank you Northwood.

Haley · 1 January 2022

Agent replied · 31 December 2024

Dear Haley, Thank you for taking the time to submit your review, it has been our pleasure. I'm so pleased to hear how happy you are in your new home. Best wishes, Ashleigh Evans Local Director

1/5

Google

Do not use! Awful experience, worst ever! Minimum service, no maintenance, house falling apart. Not helpful on the phone, charging for many unexpected extras hidden in the contract, retaining money from the deposit (206£) with the false accusation that the house needed cleaning: the house was disgusting when we moved in and literally shining when we left. These people should be stopped from doing their business!

MARZIA · 2 January 2017

Agent replied · 31 December 2024

Dear Mr Ciancimino, Thank you for your recent review, I am disappointed to hear that you have not been satisfied with the service provided by Northwood. I have looked into the details of your review and can confirm that maintenance issues reported by yourselves were always actioned promptly however on many occasions we did not receive responses from yourselves in relation to access. In line with current legislation, if we are intending on entering the property for maintenance issues and we do not receive responses from tenants, we have to provide them with certain notice before we allow a contractor enter with a key, which was the case on many maintenance issues reported throughout your tenancy. In relation to your deposit, a qualified third party who is not a member of Northwood visits the property to conduct the final inspection. This is carried out by comparing the signed in-going inventory against the condition of the property at he time of vacation. A report is then produced and sent to Northwood who then instruct contractors to attend the property to quote/carry out work; deductions are then made by Northwood accordingly. As you have been informed by employees of Northwood, if you do not agree to the deductions from your deposit, you must agree to send the deposit into a dispute through the Deposit Protection Service where an adjudicator makes an un-biased decision based on the facts provided. Yours sincerely, Ashleigh Evans Current Business Manager

5/5

Google

Northwood are extremely efficient, as well as being warm & welcoming. I was looked after by Hannah, who was amazingly helpful. Highly recommend.

Alex · 15 June 2024

Agent replied · 31 December 2024

Hi Alex, Thank you for taking the time to submit such a lovely review, we really appreciate it! Best wishes, Ashleigh Local Director

5/5

allAgents

I had my house rented and

I had my house rented and previously sold by Northwood. Everything went well apart from a bit of a slow buyer, who took a while to complete with. Not Northwood's fault. Special thanks to Nicola and Jackie for everything they have done to help us sell our house.

AndrewTye · 22 December 2017

1/5

Google

We have tried calling 20 times, emailing through Right Move and the online chat. Nobody seems to respond to us. We want to see a property they have to sell.

Dave · 1 January 2024

Agent replied · 31 December 2024

Dear Dave, I am sorry to have read your most recent review. I'm afraid that due to an unforeseen circumstance out of our control, our office was closed Monday and Tuesday of this week. All of our clients were emailed to reflect this and automated responses were set to respond to any incoming emails. I do kindly therefore ask that you check your junk/spam folder. In addition to this, all email enquiries have been replied to and I cannot see that we have received an email enquiry from yourself or locate an enquiry under your name. If you could contact us on plymouth@northwooduk.com and confirm the property you are interested in, we can arrange a viewing for you, providing the property is still available. As a small local business who are proud of our reviews, it is very disappointing to receive such a review against us. Especially considering that the situation this week has sadly been completely out of our control as a result and taking the above into consideration, we kindly request that this review is reviewed accordingly. Thank you. Best wishes, Ashleigh Evans Local Director

5/5

Google

Great experience with Ashleigh and Northwood, Very professional from start to finish. Great communication throughout, taking away loads of the stress of moving home. I highly recommend to all.

James · 1 January 2024

Agent replied · 31 December 2024

HI James, Thank you so much for taking the time to leave us a review! I'm so pleased to hear that you are happy with your experience. Enjoy your new home! Best wishes, Ashleigh

5/5

Google

Jackie Marker has helped my sell my property. She has been very professional throughout and her continued communication with myself has been first class. If only solicitors could adopt the same approach. She is an asset to Northwood who should be proud to have her on board. Thanks again Jackie for your excellent service. I would recommend you to others. Mr Davis

Andy · 2 January 2018

Agent replied · 31 December 2024

Dear Mr Davis, Thank you for your kind review. We really appreciate your business and hope to be of service to you again in the future. Kind regards, Andrew Chapman - Director.

5/5

Google

I am very satisfied with the services, all necessary duties were performed on time. I highly recommend this friendly company and this always smiling team.

Agnieszka · 1 January 2024

Agent replied · 31 December 2024

Hi Agnieszka, Thank you for your kind review, we are so grateful! Best wishes, Ashleigh Branch Director

5/5

Google

By far the best estate agency I've ever dealt with. Very communicative, professional, polite, prompt and friendly. The director sets a golden standard. Highly recommended.

Frank · 1 January 2024

Agent replied · 31 December 2024

Hi Frank, Thank you for taking the time to leave us a review, we really appreciate it! Best wishes, Ashleigh

5/5

Google

Having used Northwood for many years we have always found Ashleigh to be amazing to deal with. From renting our property, without any hassles, to ultimately selling it, she’s been a superstar throughout and gone above and beyond. Highly recommended.

Nick · 10 October 2024

5/5

Google

Northwood are an amazing company. They supported me get my property on to the rental market using their managed rental scheme. This was an easy, painless process. I am always made aware of any issues and solutions to solve them. Really professional servicePositiveProfessionalism

Jim · 1 January 2022

Agent replied · 31 December 2024

Hi Jim, Thank you so much for your lovely review, it is very much appreciated. It is always lovely working with you. Best wishes, Ashleigh

5/5

Google

I currently rent under Northwood and have been for several years. They're always very helpful, friendly and polite, happy to help and sort out issues big or small. Communication has always been quick, overall very happy with their service.PositiveResponsiveness, Professionalism

Tabby · 1 January 2022

Agent replied · 31 December 2024

Hi Tabby, Thank you for taking the time to leave us such a positive review, we are very grateful! Best wishes, Ashleigh Director

5/5

Google

We wouldn’t be without Northwood as our rental agent. Brilliant lines of communication, first class service which is always highly professional and knowledgable when it comes to the rental market. We would fully recommend Northwood to anyone looking for a rental agent.PositiveResponsiveness, Quality, Professionalism, Value

Emma · 1 January 2021

Agent replied · 31 December 2024

Hi Emma, We really appreciate you taking the time to leave such a thoughtful review, it is always a pleasure to deal with you. Take care. Best wishes Ashleigh Evans

1/5

Google

Awful company with no consideration to other neighbours and do not call back , we had to call again for updates. Avoid these as very un professional and rude. You would be better using a national company than this cheap outfit who do not care or reply.

Rac · 2 January 2020

Agent replied · 31 December 2024

Dear Sir, I am sorry you feel that you did not receive a good service. My understanding is that scaffolding was in place at a property which you wanted removing. We have requested that this be removed however I’m sure you appreciate that this needs to be done by the scaffolding company in a safe manner. May I also point out that we are a national company and part of one of the largest property management groups in the UK. Kind regards, Andrew Chapman. Director.

5/5

Google

All staff at northwood are very friendly and professional. We've only just started renting a property through them, but they've provided excellent service through out the whole application process. Would like to say thanks to all the staff. Would definitely recommend.

Sean · 1 January 2021

Agent replied · 31 December 2024

Hi Sean, Thank you for your kind review, it's much appreciated! Wishing you luck with your home move, please feel free to contact us should you require any assistance. We look forward to working with you. Best wishes Ashleigh

5/5

allAgents

I've been renting with

I've been renting with Northwood for eight years and I have found them to be very helpful and quick in resolving any issues with the property. Nell dealt with a boiler problem quickly and professionally thankyou ?

Laurel · 13 June 2024

5/5

Google

Northwood have been managing our properties for the past five years and we have been really happy with the service they provide. The team have always been friendly, professional and easy to communicate with.

Sam · 1 January 2022

Agent replied · 31 December 2024

Hi Sam, Thank you so much for your thoughtful comments, it's our pleasure working with you! Best wishes, Ashleigh

5/5

Google

Amy at Northwood was a great help with getting my flat!

Elspeth · 1 January 2024

Agent replied · 31 December 2024

Hi Elspeth, Thank you so much for taking the time to leave us a review, we really appreciate it! We hope you are settling into your new home well. Best wishes, Ashleigh Branch Director

5/5

Google

Northwoods provide a reliable service. They always find excellent tenants, pay the rent on time and monitor the property with six monthly inspections. Northwoods will undertake getting work carried out at the property. It does take the sting out of letting property

Jonathan · 2 January 2019

Agent replied · 31 December 2024

Thank you so much for taking the time to leave a review. Kind regards, Andrew

5/5

allAgents

We let our house using the

We let our house using the guaranteed rent service and it was great! Total peace of mind when we were out of the area, regular updates, polite staff, and our property was better than when we had it! Definitely would use Northwood again!

CraigRayner · 10 January 2018

Agent replied · 20 August 2025

Dear Mr Rayner, Thank you kindly for taking the time to leave a review of the service that you received from the Northwood Plymouth team. We really appreciate your business. Kind regards, Andrew Chapman.

5/5

Google

The staff at Northwood have always been very professional and polite. I have never had an issue with their team and they are always quick to resolve any issues. I would highly recommend!!!PositiveResponsiveness, Quality, Professionalism, Value

R · 1 January 2021

Agent replied · 31 December 2024

Dear Mr French, Thank you for taking the time to submit such a positive review, it's much appreciated! Best wishes, Ashleigh Evans

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