Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWonderful service! Really easy people to speak to. I had an issue with my windows, and I'm very happy with the service provided by Abbie, she sorted it out so nicely & did it with such a possitive attitude. They look awesome, thank you Abbie! ⭐😊 …
Holly · 14 February 2024
Agent replied · 21 February 2024
Dear Holly,
Thank you so much for your fantastic review! We're thrilled to hear you had such a positive experience with us, especially when it came to Abbie's level of service here at Martin and Co Plymouth. We're incredibly proud of our team's dedication to excellent customer service and positive attitudes, and Abbie is a shining example of that. We're glad she was able to resolve your window issue promptly and efficiently, and that they now look amazing!
Many Thanks
Abigail Lamerton
Business Generation Manager
★★★★★ 5/5
TrustpilotEmma Greaves Excellent
I have been in a very good communication partnership as, I would like to call It with Emma Greaves. A lady who will go to any lengths to help you.Emma is understanding of both landlord and tenant and does extremely well dealing with all communications.Since September last year I do not know how I would of been able to cope without her help.I would recommend this company. Although I have not dealt with Martin & Co until they required Executive Lets I had been with Executive Lets since the 1980's and the transition to Martin & Co was good as the staff that were with Executive Lets went to Martin & Co.I have no intention of changing agents.Excellent in every way Rhoda Gill
James · 28 January 2019
Agent replied
Dear Rhoda,Thank you for your review. We would certainly view our relationship as a partnership. We share that relationship with both landlord and tenant. Whilst it is unfortunate that there have been some challenging issues to navigate over the last 6-months, I am glad that we have been there to be able to support you.We very much look forward to strengthening our long-standing relationship.Kind Regards,Chris WhitakerManaging Agent
★★★★★ 5/5
TrustpilotJust a quick few lines to let you all…
Just a quick few lines to let you all know how we found dealing with Martin and Co Plymouth.We bought our house through them and dealt with Renee throughout. Being our first house purchase naturally we had a lot of questions and concerns. All of which were handled by Renee in a very professional and timely manner. She always got back to us with the answers we needed and we never had to ask her the same thing twice. Very polite and very helpful young lady.Thanks Renee for helping us buy our first home.
MattyCons59 · 2 January 2019
Agent replied
Dear Matthew,We're really grateful for you having taken the time to comment on Martin & Co Estate Agents and the sales experience that you had with us. We are proud of our sales department and absolutely understand the critical importance of our communication in making the process as smooth as possible for both vendors and purchasers.We hope that you very much enjoy your home and would be delighted to support you in the future.Kind Regards,Chris WhitakerManaging Director
★★★★★ 5/5
GoogleI had a great experience with Martin &Co letting agency.The team was professional ,transparent and very helpfull throughout the process .Especially ,i would like to thank kay she guided me through every step,answered all my questions patiently ,and made everything smooth.Highly recommend them to anyone looking for rental houses
Simi · 30 October 2025
Agent replied · 31 October 2025
Thank you for your lovely review Simi! We’re delighted to hear that you had such a positive experience with the team at Martin & Co Plymouth. It’s wonderful to know that Kay was able to support you every step of the way, providing clear communication, transparency, and a smooth rental process is exactly what we strive for.
We truly appreciate your recommendation and are so pleased we could help you find your new home. If you ever need any further assistance or advice on renting in Plymouth, our friendly team is always here to help!
★★★★★ 5/5
GoogleExcellent service, excellent communication.
Highly recommend.
Steve · 26 September 2026
Agent replied · 10 October 2026
We really appreciate you taking the time to share your experience with Martin & Co Plymouth. It’s great to hear that you were pleased with both our service and communication. Thank you for your recommendation and for choosing our Plymouth estate and letting agents for your property needs.
★★★★★ 5/5
GoogleVery friendly and professional, went through everything in a efficient yet informative manner
Matthew · 10 August 2026
Agent replied · 10 October 2026
Thank you for your kind review!
We're delighted to hear you found our team friendly, professional, and informative. It's important to us that every step of the process is explained clearly while making everything as efficient as possible, so we're pleased this was reflected in your experience.
Thank you for choosing Martin & Co Plymouth. We appreciate your feedback and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleTracey from Martin & Co does a great job looking after our property in Plymouth. She is always pro-active and makes sure that everything is in order. Would highly recommend!
Wendy · 8 April 2026
Agent replied · 13 April 2026
Thank you for your wonderful review, Wendy!
We’re delighted to hear that Tracey has been taking such great care of your property. Being proactive and ensuring everything is in order is exactly the level of service we aim to provide at Martin & Co Plymouth.
Your recommendation means a great deal to us, and we’re so pleased you’re happy with the support you’re receiving. If there’s ever anything more we can help with, please don’t hesitate to get in touch
★★★★★ 5/5
GoogleHad a viewing after a few months of searching, Louise made my partner and myself very welcomed with a Viewing and was very helpful with any questions we had!
Todd · 2 December 2025
★★★★★ 5/5
GoogleMe and my partner have had a fantastic experience with Martin & Co Plymouth. Everything from first enquiries to viewing to paperwork and moving in to the property was handled so quickly and smoothly. Our property Manager Emma Greaves has been absolutely wonderful, she is always so helpful and always on hand to answer any questions or queries and any minor issues we have had have been resolved very quickly. I had my qualms about using agency after bad past experiences however Emma and the Martin & Co team have turned that around and I would highly recommend them to anyone looking for property to buy/rent or looking to let!
Emma · 4 June 2018
Agent replied · 2 June 2024
Dear Emma,
Thank you for taking the time to respond. I know that all of our lettings and property management team really appreciate the feedback. Being a property manager can be a thankless role at times, so I know that Emma is delighted to receive this review.
Please don't hesitate to call us with any queries or issues that arise during the course of the tenancy.
Kind Regards,
Chris Whitaker
★★★★★ 5/5
GoogleAfter Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm glad to say that the property management is running smoothly again, just like it was with Executive Lets.
Sarah Quinton is my property manager. She is reliable, competent, helpful and enthusiastic too. This gives me every confidence in her.
No problem seems too difficult for Sarah or her surrounding team, who have all kept their promises, be it returning a phone call or sending a document when requested.
I have used Executive Lets to manage my properties for many years and I am glad that I stayed with them during the buy out of Executive Lets.
I recommended Executive Lets to a couple of my friends, and they have also remained with Executive Lets throughout the changeover to Martin & Co.
I am confident that Martin & Co will continue to offer a great service and I will continue to use them.
Christine · 4 June 2018
Agent replied · 2 June 2024
Mrs Gutteridge, Thank you so much for your kind words. I know that Sarah enjoys developing enduring relationships with our landlord clients and supporting the management of their lettings portfolios. Your comments are testament to the often under-appreciated work that the property management team put-in on a daily basis. I am also glad that you have noticed the positive impact of the uplifted manpower that we have allocated to our locally based property management department.
★★★★★ 5/5
TrustpilotExceptional sales experience with Martin & Co
Exceptional sales experiences with Martin & Co. Renee Phippen was phenomenal as an agent. Even when viewings were quiet, she kept us informed and we had at minimum weekly catch up calls. She gave advice when we needed it, as well as followed our instructions exactly. She was supportive, encouraging and empathetic and was always a pleasure to deal with. She went over and above and has been the best agent we have ever worked with. Sales processes are notably stressful, so Renee's calm and supportive nature was critical to us. I can't recommend her highly enough!
Laura · 14 May 2018
Agent replied
Dear Laura,A glowing testimony indeed - thank you so much for your thoughtful words and for taking the time to outline your experience. In a world where the quality of service and minor courtesies appear to be in short supply, it is very heartening to receive your feedback.Kind Regards,Chris WhitakerMartin & Co - Plymouth
★★★★★ 5/5
GoogleMartin & Co were excellent throughout our move. They provided all the information we needed promptly, making the process smooth and stress-free. Louise was especially helpful and responsive during the viewing, a big thank you to her and the team!
Hannah · 31 July 2025
★★★★★ 5/5
GoogleAfter Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm glad to say that the property management is running smoothly again, just like it was with Executive Lets. Sarah Quinton is my property manager. She is reliable, competent, helpful and enthusiastic too. This gives me every confidence in her. No problem seems too difficult for Sarah or her surrounding team, who have all kept their promises, be it returning a phone call or sending a document when requested. I have used Executive Lets to manage my properties for many years and I am glad that I stayed with them during the buy out of Executive Lets. I recommended Executive Lets to a couple of my friends, and they have also remained with Executive Lets throughout the changeover to Martin & Co. I am confident that Martin & Co will continue to offer a great service and I will continue to use them.
Christine · 31 March 2018
Agent replied
Mrs Gutteridge, Thank you so much for your kind words. I know that Sarah enjoys developing enduring relationships with our landlord clients and supporting the management of their lettings portfolios. Your comments are testament to the often under-appreciated work that the property management team put-in on a daily basis. I am also glad that you have noticed the positive impact of the uplifted manpower that we have allocated to our locally based property management department.
★★★★★ 5/5
The Trusted AgentTennant looking to rent
Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept both of my dogs. Louise went above and beyond between me and the landlady to settle things and help make it a smooth process for everyone. I am going to be moving in to my new place over the weekend and it is all thanks to Louise for being so amazing at her job. I would highly recommend that you ask for Louise to help you find a property suitable for you. Thank you for everything you did to help me.
Katie · 7 February 2018
Agent replied · 22 March 2018
Katie,
Thank you taking the time to provide Louise with feedback. Louise will always go the extra mile to ensure that our tenants and landlords wishes are delivered. We pride ourselves on being the best estate agent in Plymouth and am glad that you feel that we have delivered again on this occasion. We hope that you have an enjoyable and stress-free tenancy. Please do not hesitate to speak to your property manager with any concerns that you may have.
Kind Regards,
Chris
★★★★★ 5/5
GoogleMartin and Co have been absolutely fantastic with their service in finding a suitable tenant for our apartment rental. From the minute we contacted them, through the whole process, they have been utterly professional and communicative. Sandy Francis is to be highly recommended for her experience and knowledgeable approach, which clearly gets results.
We searched online for an excellent letting agent, and Martin and Co are them....one phone call only to them, and no need to look elsewhere!
Lissy · 4 June 2019
Agent replied · 2 June 2024
Dear Lisanne,
Your words are both very kind and much appreciated. Sandy and the wider lettings team are a real asset to us for which we are very grateful. There are a myriad of different letting agents in Plymouth from which to choose, but we are very glad that you found us and that we delivered to your expectations.
Kind Regards,
Chris
★★★★★ 5/5
GoogleGreat service from James, he was very professional and courteous and assisted us with any questions we had. James went above and beyond by remaining in contact with us and gave us a breakdown so there was no confusion which was incredibly helpful. So far the experience with Martin&Co has been very good.
Thomas · 6 March 2025
★★★★★ 5/5
GoogleMartin and Co have been absolutely fantastic with their service in finding a suitable tenant for our apartment rental. From the minute we contacted them, through the whole process, they have been utterly professional and communicative. Sandy Francis is to be highly recommended for her experience and knowledgeable approach, which clearly gets results. We searched online for an excellent letting agent, and Martin and Co are them....one phone call only to them, and no need to look elsewhere!
Lissy · 31 March 2019
Agent replied
Dear Lisanne, Your words are both very kind and much appreciated. Sandy and the wider lettings team are a real asset to us for which we are very grateful. There are a myriad of different letting agents in Plymouth from which to choose, but we are very glad that you found us and that we delivered to your expectations. Kind Regards, Chris
★★★★★ 5/5
GoogleVery friendly and helpful. Always willing to listen to any problem that may arise and help to sort things out. Good tenant contact to keep landlord in the picture.
Stefan · 6 April 2026
Agent replied · 13 April 2026
Thank you for your great review, Stefan!
We’re really pleased to hear that you’ve found the team at Martin & Co Plymouth friendly, helpful, and always willing to listen. Maintaining strong communication between tenants and landlords is a key part of what we do, so it’s fantastic to know this has made a difference to your experience.
Your feedback means a lot to us, and we’re always here to help if anything arises in the future.
★★★★★ 5/5
GoogleI'm so glad I chose Martin & Co to manage my property while I'm away travelling. They've been brilliant from start up until now.
From the moment I first contacted them, they were incredibly helpful and informative. They took lots time to understand my needs and requirements throughout the whole process and they came up with a bespoke management plan that was perfect for me.
They advertised my property quickly and efficiently, and they found me a great tenant within a few weeks. They handled all of the paperwork and move-in process, which took a lot of stress off of me.
Ade has been fantastic at managing the property and has been really responsive to any queries I've had, and he has always kept me updated on everything.
I'm confident that my property is in good hands with not only Ade, but Martin and Co as a whole. I highly recommend them to anyone looking for a letting agent to manage their property.
Sam · 10 November 2023
★★★★★ 5/5
TrustpilotHelpful and efficient
Martins, and Kay in particular, were very helpful with arranging a less than straightforward letting. Olivia was very efficient and helpful with the lease. Thank you all.
Skinade · 3 December 2025
★★★★★ 4/5
GoogleEmma is very enthusiastic, energetic, contactable and persistent. 5/5
However it’s taken 7 months to sell my house which was disappointing
She found a buyer within a week who disappeared after 2 months then another who was part of a long chain so another 4-5 months wait.
John · 1 December 2023
Agent replied · 6 February 2024
Thank you for your review, John. We appreciate you taking the time to share your feedback, both positive and negative. We understand that the seven-month timeframe for selling your house was longer than you had hoped.
The current market can be unpredictable, and factors beyond our control can sometimes affect the speed of a sale. However, we understand your desire for a quicker outcome, and we're always looking for ways to improve our efficiency.
We're always happy to discuss your experience further and answer any questions you may have. If you're considering selling another property in the future, please don't hesitate to reach out. We'd be happy to discuss how we can put our best foot forward to achieve your desired outcome.
Many Thanks
Abigail Lamerton
Business Generation Manager
★★★★★ 5/5
TrustpilotMartin & Co Agents
Louise was professional, friendly and helpful. She had all the information at hand and answered our questions. The process could not have been simpler. Louise was available when we called and helped at every stage of our application. Would not hesitate to recommend her and Martin & Co to family and friends. Many thanks.
Rob · 6 February 2025
★★★★★ 5/5
GoogleWe are landlords and have used Martin & Co / Executive Lets Tenant Finding Service for many years. Our recent experience resulted in yet another successful outcome with help from Louise our appointed negotiator. We can't fault the admin, viewings and the efficiency with which Louise kept us in the loop with progress. Martin & Co / Executive Lets provides a smooth trouble-free service, we get positive comments from our tenants and we highly recommend them as landlords.
JUDITH · 16 April 2018
Agent replied
Dear Mrs Rundle-Jones,
Thank you for your kind words and I'm glad that you remain pleased with the lettings service provided by both Executive Lets and Martin & Co (Plymouth). We continue to work hard to ensure that all our loyal and long-standing landlord clients continue to be catered for.
We hope that your most recent tenancy progresses smoothly and look forward to supporting the next time that you need our assistance.
Best Wishes,
Chris
★★★★★ 5/5
GoogleI have been letting with Martin and Co since they took over from Executive Let’s and have found the team so professional and would not hesitate to recommend them. In particular Louise, backed up by Claire and Abigail, all answered my questions and kept me fully informed. My property was let within a few days, and in these uncertain times I was very impressed and grateful. Thank you team.PositiveProfessionalism
Jane · 14 July 2021
Agent replied · 2 June 2024
Dear Jane,
Thank you - the lettings team are laser-focused on ensuring that they quickly identify the best quality tenants for our landlord clients. They are well-versed in proactively trawling our applicant database and have let over 400 properties in the Plymouth area in the past 12-months. It's really satisfying for them to receive such high praise.
Thank you for taking the time to feedback.
Regards,
Chris Whitaker
Managing Director
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