Trusted Agent profile · Plymouth · Devon
Verified
★★★★★
1,419 reviews across 3 platforms
27 Mutley Plain, Plymouth, Devon, PL4 6JG
Part of Martin & Co, see every office.
Martin & Co's office in Plymouth, Devon, at 27 Mutley Plain, is rated 4.7 out of 5 across 1,419 reviews on three platforms, including 1,202 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,202
Reviews on Google
This office
26
Reviews on The Trusted Agent
This office
191
Reviews on Trustpilot
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ...Read all 3 from sellers
We recently bought our house from Martin & Co and despite us not being their paid client, we cannot rate their service highly enough. They worked constantly on ...Read the review from buyers
After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ...Read all 5 from landlords
Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ...Read all 13 from tenants
Here at Martin & Co Plymouth we provide Sales, Lettings and Investments. We offer the advantages of being an independent, family run business, whilst being part of the big national Martin & Co franchise and all the support it brings. Directors, Chris and Merolyn, have been landlords themselves for many years and look to be the agents they have always aspired to find themselves - reliable, efficient and trustworthy. With competitive rates, great customer service and real integrity, we like to think we're not just your average agent.
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service from M&C
M&C have managed our properties since they took over Executive Lets. We've always had a smooth working relationship with M&C staff who respond quickly and positively to issues. Our current property manager, Abigail Lamerton, is the best property manager we've ever had. In fact she is more like a friend than a staff member. She is quick to respond and always gives sound advice. Her hard work is much appreciated.
5/5
GoogleOur experience with Martin & Co was fantastic throughout the tenancy. They kept us well-informed at every stage, and their prompt communication and swift actions were truly appreciated. A special Thanks to Abigail Lamerton, who was incredibly friendly, responsive, and helpful from start to finish. Thank you!
5/5
TrustpilotShort notice request.
On short notice I needed something to be checked in my Flat. Sophie responded quickly on my request and checked the requested the same day in her private time. That is a kind of superb service that I got from Sophie.
5/5
GoogleI had my viewing earlier today with Martin & Co. Michael in one of their beautiful flats. He's been very detailed with the information and explained it well, responding quickly to any questions in the email. I find the house very cosy and accessible to all. Very pleased with the service. Thank you Michael! :)
Dear Bibilie, Many thanks for your review, it is lovely to hear about Michael's communication skills. We feel it to be so important with keeping Tenants up to date throughout the move in process as we acknowledge this can be a stressful time. Many Thanks Abigail Lamerton Business Generation Manager
5/5
GoogleLouise was amazing, from start to finish finding our new home was such a smooth process. Louise is a great asset to the company and I would highly recommend anyone looking to move to use this letting and estate agent. From Paul & Jo
5/5
GoogleMark Foster at Martin and Co, Plymouth has always been very professional and obliging in the most helpful of ways always going above and beyond to make sure all is well with both Tenants and Landlord
Thank you for your fantastic review, Richard! We’re delighted to hear that Mark F has consistently provided such a professional and helpful service. Going above and beyond to support both landlords and tenants is exactly what we strive for at Martin & Co Plymouth. Your feedback means a great deal to us, and we’re so pleased you’ve had such a positive experience. If there’s ever anything more we can assist with, please don’t hesitate to get in touch.
5/5
GoogleLouise was very helpful and informative in helping us find our new home. Highly recommended Martin and Co. If you are looking for a letting agent.
Hi Georgie, Its great to hear about Louise providing such excellent service in our Lettings department! It's fantastic to know she made the process of finding a new home a positive one for you. Thanks for recommending Martin & Co Plymouth
5/5
GoogleWe were so glad that Martin & Co took over the managing of our rental property from a local agent who sold their business on. Since taking over around a year ago we have noticed how professional and proactive they have been in managing the property and have kept us in the loop on all aspects. In particular, Amy Burley ARLA, of the Plymouth branch has dealt with most aspects and, where we have had issues with a contractor's work, Amy has attended the property and spoken to the tenants and returned to the contractor to resolve the issues in a very satisfactory, professional and timely way, which we are extremely happy with.
5/5
GoogleMartin & Co have been a fantastic Letting Agents since we joined with them in 2020. In particular Dan our lettings manager at the Plymouth Branch who is always very quick to assist in anything, including ensuring our hot water issue that was resolved within a matter of a few hours after reporting! Highly recommend!
Dear Carly, Thank you so much for your excellent review and kind words about Martin & Co Plymouth Letting & Estate Agents, particularly praising Dan at our Plymouth branch! We're thrilled to hear about your positive experience as our client since 2020. It's fantastic to know that you appreciate our services and especially that Dan has consistently impressed you with his promptness and attentiveness. His quick resolution of your hot water issue highlights his commitment to providing efficient and effective support to our tenants and Landlords, which we truly value. Your trust and positive feedback mean a lot to us. We strive to build long-lasting relationships with our clients and ensure they enjoy a smooth and stress-free rental experience. Dan's dedication to your needs exemplifies our commitment to this goal. We are grateful for your recommendation and encourage you to share your positive experience with others who might be considering using our letting services. We're proud to have built a reputation for reliable and responsive property management, and your review reinforces that commitment. Thank you again for choosing Martin & Co Plymouth and for your wonderful feedback. We look forward to continuing to serve you as your letting agents! Many Thanks Abigail Lamerton Business Generation Manager
5/5
GoogleWe moved in to our very first rented Flat as a newly engaged couple with lots of nerves, questions and excitement. 14th December 2019. We had no idea about what we were doing having both lived at home with parents !!! I just wanted to say a massive thankyou to Martha she has been there since the absolute beginning with professionalism, patience and a joy to have as our lettings agent. Martha is always helpful and available to answer my emails and calls if we have any issues with regular proactive communication any difficult problems have been resolved quickly and efficiently. Nothing has been to much trouble. Martha has taken the most care and to help in the best way she can and with her determination we now have a house we can call our home. Martin & Co you are lucky to have such a valuable member of your team. 😊
Naomi, Thank you so much for taking the time to write this review. We are incredibly fortunate to have such capable and thoroughly engaged members of the team - Martha shines amongst these. The quality of our staff is something we are extremely proud of and something that makes us stand-out as a lettings agent in Plymouth. Kind regards, Chris Whitaker (Managing Director)
5/5
GoogleI’ve had a great service from Martin & Co, but especially Tui who has helped throughout from my first two viewings, to making sure it was a smooth transition into my purchase, which currently hasn’t completed, but hopefully will soon. Thank you
5/5
GoogleVery pleased with the communication that I have received from Janine keeping me updated continuously throughout this process.
Thank you for your fantastic 5-star review. We're delighted to hear that you were so pleased with the communication you received from Janine throughout your property purchase. Keeping our buyers informed at every stage is something we pride ourselves on, and it's great to know her regular updates made the process a positive experience. Thank you for choosing Martin & Co Plymouth. We wish you every happiness in your new home and appreciate your recommendation. If you're ever looking for trusted estate agents in Plymouth in the future, we'd be delighted to help again.
5/5
GoogleLouise was professional, friendly, and incredibly helpful. She had all the necessary information at hand and answered all our questions with ease. The entire process was seamless, and she was always available when we needed assistance, guiding us through every stage of our application. We would not hesitate to recommend her and Martin & Co to family and friends. Many thanks!
5/5
GoogleMartin & Co Plymouth Lettings & Estate Agents provided outstanding service. They were knowledgeable, helpful, and always quick to respond. The whole process was stress-free, and I’m very happy with the support I received. Highly recommended!
Thank you so much for your wonderful review, Saranya! We’re delighted to hear that you found Martin & Co Plymouth knowledgeable, … More
1/5
GoogleLandlords should AVOID this company! • Some veiwings on the property I was informed about, but some I was unaware viewings were taking place. • The locks got changed at the property by the tenants when on the T&C's this states the landlord should of been informed of this. The tenants actually told me this when they moved out and never once got informed by Martin & Co of this information even though they had hold of the new set of keys! • I told Martha Peart when the tenants moved out to get someone over to the property as they left all the windows upstairs open which I was informed by a neighbour. Then after 3 days I visited the property to find all the windows still wide open and that no one had been to close the windows upstairs. Anyone could of gained access to the property in this time. • The tenants late one evening lost heating with the boiler, so he called Martin & Co's emergency number. The tenant got informed over the phone "that in the morning they would book an engineer to come over". Right at the start of the tenancy I told Martin & Co I have a 24 hour Emergency Cover, and these are the numbers to call. The member of staff that evening clearly didnt know that. So I had to book an engineer to come out that evening to fix it. Then in the morning Martin & Co where STILL trying to book in an engineer. I then forwarded them on the email I sent at the start of the tenancy of emergency numbers. Why can't you keep this in a file surely!!! 😡 • The property I believe wasn't checked regularly enough during the tenancy which would of highlighted various issues we had at the end. Also the photos I got from the inspections missed out the bedrooms so I had no idea what condition these were in. • Through the whole experience with Martin & Co I've sent various emails and never get any response. I constantly had to chase them up. Got told on occasion colleges were on leave or out the office for some time and I would of thought someone else would of pick up there emails or at the very least have an automated email saying they are out the office untill a certain time. Very poor admin by Abbie Allan-May, again multiple emails not responded to so had to chase via phone. • I really could go on and on with the poor management service of this property. The service I received of Martin & Co I wouldn't even give them a penny. Especially not £162 a month and over £1000 tenant find fee, when they literally did nothing and I was practically managing the property myself. This is a company I would actively tell people to avoid. • Even both my tenants had issues with Martin & Co. The whole company is just disorganised and happy to take your money but do nothing for it. Don't waste your money go elsewhere.
5/5
GoogleRented a property through Martin and Co, they were always available to discuss any issues or concerns - Abbie is really helpful and friendly, very down to earth. Thank you for all you have done for us over the past 2.5 years!
5/5
GoogleFrom autumn purchase to final buying Amelia at martins were A1 she and all the staff go the extra mile very happy thanks Amelia
hi, Thank you so much for your kind words! We're so happy to hear that Amelia and the sales team were able to make your purchase smooth. We really appreciate you taking the time to share your positive experience with our office in Mutley Plain. Wishing you all the best
5/5
GoogleThroughout the last eight months of preparing my property for sale and during it's time whilst up for sale, Janine has been friendly and easy to get on with. She has kept me well informed and up to date. I would definately recommend her services to others.
5/5
GoogleWe moved in to our very first rented Flat as a newly engaged couple with lots of nerves, questions and excitement. 14th December 2019. We had no idea about what we were doing having both lived at home with parents !!! I just wanted to say a massive thankyou to Martha she has been there since the absolute beginning with professionalism, patience and a joy to have as our lettings agent. Martha is always helpful and available to answer my emails and calls if we have any issues with regular proactive communication any difficult problems have been resolved quickly and efficiently. Nothing has been to much trouble. Martha has taken the most care and to help in the best way she can and with her determination we now have a house we can call our home. Martin & Co you are lucky to have such a valuable member of your team. 😊
Naomi, Thank you so much for taking the time to write this review. We are incredibly fortunate to have such capable and thoroughly engaged members of the team - Martha shines amongst these. The quality of our staff is something we are extremely proud of and something that makes us stand-out as a lettings agent in Plymouth. Kind regards, Chris Whitaker (Managing Director)
5/5
GoogleWe moved in to our very first rented Flat as a newly engaged couple with lots of nerves, questions and excitement. 14th December 2019. We had no idea about what we were doing having both lived at home with parents !!! I just wanted to say a massive thankyou to Martha she has been there since the absolute beginning with professionalism, patience and a joy to have as our lettings agent. Martha is always helpful and available to answer my emails and calls if we have any issues with regular proactive communication any difficult problems have been resolved quickly and efficiently. Nothing has been to much trouble. Martha has taken the most care and to help in the best way she can and with her determination we now have a house we can call our home. Martin & Co you are lucky to have such a valuable member of your team. 😊
Naomi, Thank you so much for taking the time to write this review. We are incredibly fortunate to have such capable and thoroughly engaged members of the team - Martha shines amongst these. The quality of our staff is something we are extremely proud of and something that makes us stand-out as a lettings agent in Plymouth. Kind regards, Chris Whitaker (Managing Director)
5/5
GoogleWe have recently used your tenant find service and would like to let you know that we have received excellent customer service from Abigail Lamerton. She dealt with everything efficiently and answered our questions quickly. We are impressed. We have actually dealt with executive lets in the past, infact being one of Brian's earlier clients back in 1992. They managed one of our properties for many years. We have dealt with Sandy on many occasions and value her expertise and it was her we naturally approached.
Dear Mr and Mrs Grigg, We're always very grateful to receive such a glowing endorsement. Abigail and Sandy were both really chuffed that you had taken the time to sing their praises. I have passed-on your sentiments to Brian, whom we are still in touch with. We hope that your tenancy progresses smoothly and that you will continue to come back to Martin & Co - Executive Lets when you next need a new tenant finding. Kind Regards, Chris Whitaker (Managing Director)
5/5
GoogleAfter nearly two months' of searching, we finally found our new home with the help of Martin & Co. Michael has been one of the best letting negotiators we've come across. We really appreciate him always being polite, patient, and responsive, and most importantly, a problem-solver. I definitely recommend this agent!
Dear Daisy, I am pleased to hear you have managed to finally find your new home here at Martin and Co Lettings and Estate Agency. We understand that this is not an easy task for Tenants like yourself at the moment so we ensure we strive in every aspect to make it as smooth as possible for all. We hope you're happy in your new home! Many Thanks Abigail Lamerton Business Generation Manager
5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Janine Brace during our property tour! She was incredibly knowledgeable and provided a thorough walkthrough of the property. What stood out most was her quick response to all our questions and queries, demonstrating professionalism and expertise. Janine made the entire process smooth and enjoyable. Highly recommend her services!
5/5
TrustpilotNo stress!
Dealing with Martin & Co has been a pleasure, especially Jennifer and Tui. Both very professional and always respond quickly to queries. Would recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Michael wrote: "We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ..."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Christine wrote: "After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ..."
13 reviews from tenants, rated 4.5 out of 5 on average. For example, Katie wrote: "Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ..."
Yes. In The Trusted Agent 2026 awards: Martin & Co, Plymouth won Platinum.
Tell us what you need and we'll pass your enquiry to Martin & Co Plymouth and up to three other top-rated agents near Plymouth.
