Trusted Agent profile · Plymouth · Devon
Verified
★★★★★
1,421 reviews across 3 platforms
27 Mutley Plain, Plymouth, Devon, PL4 6JG
Part of Martin & Co, see every office.
Martin & Co's office in Plymouth, Devon, at 27 Mutley Plain, is rated 4.7 out of 5 across 1,421 reviews on three platforms, including 1,204 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
TrustpilotEvery dealing I have with this agent…
Every dealing I have with this agent runs smoothly and effectively, from all the staff in the lettings office to Tracey who organises the keys. They are always very helpful with excellent communications a willing of understanding and knowledge of experience. I am always happy to deal with them and would gladly recommend them to the wider public. A*
5/5
TrustpilotMutley Place Viewing
Today me, my partner and our friend viewed a place in Mutley and it was absolutely gorgeous! However would love to say a massive thankyou to Mike Cowell who showed us the property, who did an amazing job and was incredibly welcoming and kind. Thankyou again!
5/5
GoogleWent for a couple of viewings with james. Was super friendly and couldn't help me more with the whole process. Top guy.
5/5
GoogleFrom the initial meeting with Emma to my regular calls with Janine (and sometimes Tom) I couldn’t have asked for more from this professional, efficient and friendly estate agent! Would certainly recommend them to anyone looking to sell a house. Thanks again for all your help & support!
5/5
GoogleMartha is a lovely property manager and I'd be happy to rent again from them.
5/5
GoogleReally pleased with the service my wife and I received from Martin & Co. Louise in particular worked really hard to find us good tenants. She kept us informed every step of the way, very unusual to receive regular communication these days - I didn't have to chase once! Thank you!
5/5
TrustpilotJanine was a fantastic help and all our…
Janine was a fantastic help and all our queries were dealt with very efficiently, would highly recommend.
5/5
GoogleMike Cowells dedication to finding you the right property is just outstanding. You couldnt ask for a more attentive letting agent. He goes above and beyond and this has resulted in very happy tenants. If I could give him more than a 5 star rating I would!
5/5
GoogleMartha has been very helpful and we can only thank her for her kindness and efficiency!
5/5
GoogleI've mostly rented privately previously. The whole process this time was very smooth and straightforward. We have a fantastic new flat and the stress wasn't there, always a bonus with a move!
Ben, Thank you for taking the time to comment on your experience. We're really glad that the move-in has been stress-free... not always totally achievable, but the lettings team here try their very hardest. We hope that your tenancy is as hassle-free, but if you do have anything that you need us to support you with, please do not hesitate to call. Kind Regards, Chris Whitaker Managing Director
5/5
GoogleExcellent service, very professional.Abigail was a pleasure to deal with.PositiveQuality, Professionalism
5/5
GoogleHad the good fortune of having Michael Cowell as my agent, he was nothing but brilliant. The company has found me a flat in next to no time and now I can comfortably wait for a final confirmation before moving in.
5/5
TrustpilotI was very happy with the sale of my…
I was very happy with the sale of my property all the staff was polite and very helpful, most of all very professional. It was sold within 3 week with no pressure on myself which absolutely fantastic as I was in hospital, I would recommend this company to everyone thank you martin&co plymouth!
5/5
GoogleTracey Needham from Martin & Co always provides exceptional service, I regularly have to deal with Tracey to gain access to some of the properties they rent on behalf of our Landlords, she is always quick to respond to emails and always has the keys ready for our engineers to collect. Lisa Gregory Plumbing & Heating Ltd
5/5
GoogleI was very impressed with the knowledge and expertise that Martin & Co added to the sale of houses that my brother had left in his will. Their advice was invaluable, and it seemed that they couldn't do enough to help. They were always extremely friendly and kept me fully informed at all stages of the sales. I wouldn't hesitate in recommending their services to anyone else.
5/5
GoogleNothing is too much trouble. I've found all the staff friendly and approachable. The majority of my contact has been with Janine, I've found her to be knowledgeable within her field and very accommodating in terms of 2nd and 3rd visits to the property we are buying. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJanine has been excellent throughout the process of finding a tenant and the move in.
5/5
GoogleGreat service form Louise who quickly found me a tenant and has been professional and speedy in getting everything set up. Hoping this level of service continues throughout my dealings with the company.
Carol, Thank you for your review. We're really glad that you have found the process of letting your property to be so swift and professional. We are extremely fortunate to have a close team of professionally qualified staff who genuinely wish to provide the very best for our landlord clients. You're absolutely right though, the hard work starts now.... Our focus lies far beyond simply tenanting a property. We pride ourselves on the quality of our locally based property management team and the service that we provide to our landlord clients. It's probably why we have relationships with some of our landlords in Plymouth stretching back for 25+ years. Kind Regards, Chris Whitaker
1/5
TrustpilotREALLY DONT LIKE ANSWERING THEIR SALES…
REALLY DONT LIKE ANSWERING THEIR SALES TELEPHONE
5/5
Googlewould like to say a big thank you to janine brace for showing us a beautiful property which we are buying janine was wonderful so polite and friendly a credit to martin and co big thank you janine
5/5
TrustpilotBrilliant estate agents
Brilliant estate agents! Helped us out and got us into an amazing place, the agent (Louise) really took us under her wing and fought to get us an amazing place! Would highly recommend!
Dear Jordan,Thanks for taking the time to provide this feedback regarding Louise. She's so happy to have helped you find your home despite some of the unforeseen challenges that we faced along the way. Please do get in touch if you need any further support at all or have any property management issues that we need to attend to on your behalf.Kind Regards,Chris WhitakerMartin & Co Plymouth
5/5
GoogleLovely helpful staff at Martin & Co. Good communication with Jenny
5/5
The Trusted AgentGreat rental company
Highly recommended, reliable house/flat rental company. The staff have never failed to support me and my properties. Always willing to please. Have never failed me. Unoccupied times between lets is kept to a minimum.
Colin, We very much appreciate your views and feedback on the lettings and property management service that we have provided to you through the years. As landlords ourselves, we have always tried to be the lettings agent in Plymouth that we believe that landlords expect and deserve. Kind Regards, Chris
5/5
GoogleMartha has been a great help getting us settled in to our new home
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Martin & Co Plymouth won awards at EA Masters in one year, most recently 2021.
EA Masters winner in one year: 2021.
EA Masters by year, 20212021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ...Read all 3 from sellers
We recently bought our house from Martin & Co and despite us not being their paid client, we cannot rate their service highly enough. They worked constantly on ...Read the review from buyers
After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ...Read all 5 from landlords
Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ...Read all 13 from tenants
Here at Martin & Co Plymouth we provide Sales, Lettings and Investments. We offer the advantages of being an independent, family run business, whilst being part of the big national Martin & Co franchise and all the support it brings. Directors, Chris and Merolyn, have been landlords themselves for many years and look to be the agents they have always aspired to find themselves - reliable, efficient and trustworthy. With competitive rates, great customer service and real integrity, we like to think we're not just your average agent.
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3 reviews from sellers, rated 5.0 out of 5 on average. For example, Michael wrote: "We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ..."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Christine wrote: "After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ..."
13 reviews from tenants, rated 4.5 out of 5 on average. For example, Katie wrote: "Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ..."
Yes. Martin & Co Plymouth won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2022 Gold Award, Plymouth branch at EA Masters 2021.
