Martin & Co Plymouth reviews

Karin, We're so pleased that we managed to get your property sale over the line despite some of the challenges that we faced along the way. I know that Clare felt particularly satisfied and relieved on completion day. Thank you for your patience and cooperation in allowing us to support you through the process.

Dear Adeniyi Many thanks for your amazing review, here at Martin and CO Plymouth Estate and Letting agency it fills us with pride our team are able to make the process of securing a new property stress free making it easier for you. We hope you're happy in your new home and are still receiving the great service from the Property Management team. Many Thanks Abigail Lamerton Business Generation Manager

Dear Alex, We're obviously very disappointed to receive this feedback, not least given that your tenancy ended in early Jun 23 - over four months ago. It's quite difficult to retrospectively address and resolve issues relating to disastisfaction with the support that you received. That said, I am very grateful for you having partially engaged with our Head of Property Management to expand on why you felt that you didn't receive the service that you expected. I know that you felt disappointed at the lack of support you received in resolving a leak from a washing machine that you had installed by Curry's. I think we should have perhaps been clearer at the time that this issue was caused by the installation and therefore neither we nor your landlord had any responsibility or obligation to resolve this on your behalf. Nonetheless, Dan did try to assist you with this. Our property management system demonstrates that there are 35 separate pieces of communication with you concerning this matter, which might typically suggest effective engagement on our part, but we respect that you feel differently. Had you highlighted your concerns with the manner in which support was being provided to you at the time, our Head of Property Management could have engaged and ensured that any shortfalls were addressed whilst also effectively managing your expectations. This didn't happen and it's obviously not possible to do this retrospectively. I also note that at the end of the tenancy, you disputed the claim that the landlord made against your security deposit. The landlord believed that the property was left in poor decorative order, with damage to carpets and that it had not been effectively cleaned to the standard in which you inherited it. You disputed this and referred this matter for independent review. The DPS adjudicators agreed with the landlord that monies should be deducted from your security deposit on the basis of the evidence provided. We played no part in this process other than following the instructions provided to us by your landlord and submitting the inventory and check out reports that we held. I know that you did not agree with the outcome of this deposit dispute but it is difficult to know what else we could or should have done which would have made you feel differently. We are disappointed that the tenancy ended in this manner, but nonetheless wish you the very best for the future. Kind regards, Chris Whitaker Managing Director

Dear Jasmine, I'm really sorry to receive this feedback. I know that our Head of Property Management worked hard to try to support you with the difficulties during the tenancy that you faced and that you were also released from tenancy early without having to pay the last month's rent. Your landlady apologised sincerely for the difficulties that you experienced and we are all disappointed that the issues of damp in the property adversely impacted on your tenancy. We wish you the very best of good fortune in your future tenancies and hope that we can work to impress you in the future. Regards, Chris Whitaker

Amanda, Thank you for your feedback. It has been passed to your property manager Sarah. Our priority is supporting our landlords and tenants by managing their properties effectively. In our experience we have found that too many lettings agents are focused on selling their services as opposed to delivering on these promises. That is why all our property maintenance is conducted in-house from our offices in Plymouth, using trusted local tradesmen. Please don't hesitate to come back to us with any further queries that you may have. Kind Regards, Chris