4/5
The Trusted AgentAgent
I thought Gemma was very polite, Professional & informative. Also quick to respond to Q & A asked. I would recommend her and use her services again in the future.
Trusted Agent profile · Plymouth · Devon
Verified
Martin & Co Plymouth reviews
★★★★★
1,421 reviews across 3 platforms
27 Mutley Plain, Plymouth, Devon, PL4 6JG
Part of Martin & Co, see every office.
Martin & Co's office in Plymouth, Devon, at 27 Mutley Plain, is rated 4.7 out of 5 across 1,421 reviews on three platforms, including 1,204 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
The Trusted Agent5/5
GoogleI had a real support and guidance from James in the viewing and processing the tenancy. I found James and other Martin & Co. team are professional. Highly recommended. Khaled
1/5
GoogleUnprofessional. Lying. Rude. Constantly chasing to purchase a property with almost 0 communication. Made several calls and told something different to different callers. Avoid.
Agent replied
Dear Ben, It is always disappointing to have an offer rejected on a property purchase. I can absolutely appreciate your frustration. In this instance, you tabled two offers significantly below the advertised asking price for the property in question. Another potential purchaser submitted a higher offer and was in a preferable and proceedable buying position. This offer was ultimately accepted. I understand that the vendors took a little while to reach their decision. In this instance they comprised two parties - one in the UK and one in Australia who needed to reach concensus whilst operating in different time zones. That said, this was all agreed within seven days. I'm sorry that you felt that a decision should have been taken and provided to you more quickly. I note your comments regarding communication, but having reviewed our call records I have to disagree. There were 15 separate calls made between ourselves and you over the period 7-14 Feb 23. I don't think this necessarily tallies with your perception. At no point on the call recordings were you told different things by different callers. You were however told by a member of staff that you spoke to that they were not up to speed with the situation and that you would receive a call back from the member of staff who was negotiating the sale. You received this call back from the correct member of staff seven minutes later. We have tried to call to speak about your grievances and present our perspective, but you are very clear on where you feel that the failing lies. I remain available to meet in person if you feel that would be of benefit so that we can review the case and listen through the relevant call recordings. We wish you the very best of fortune with your ongoing property search. I note from your reviews that you have had a couple of negative experiences with estate agents in the last month and I do hope this changes. Chris Whitaker Managing Director
5/5
GoogleI have felt, they have tried to help me as much as they can. moreover they were to patient with me. I would like to say thank u for lilyan and other girl she was show me a flat I can not remember her name
Agent replied
Majed, Thank you for your comments. We're really grateful for your feedback. Please don't hesitate to come back to us for any support that you require during your tenancy or if you need to find another property and are considering which estate agents in Plymouth to use. Best Wishes, Chris
5/5
GoogleWe were already getting frustrated with letting agencies around with no proper feedback, then came along Louise of Martin & co, I couldn't believe how quick the process was and how the important information was delivered on time. Thanks for helping us put to rest the ultimate search for an apartment.
5/5
GoogleMartha is a really helpful and efficient agent, she has offered us excellent service while we were tenants with Martin & Co - thank you!
5/5
GoogleEmily held everything together for the sale of my property to go through. She always got back to me when messages were left and was very proactive throughout. Not sure I could have done it without you. Thank you 😊 …
Agent replied
Dear Isabel, We're really pleased that you feel that you were well supported by Emily during your recent sale. Our role as an estate agent in Plymouth is to ensure that the sale progresses smoothly and we're really pleased that in this instance, everything went according to plan. Thank you so much for taking the time to feedback and please do not hesitate to get in touch in the future. Kind Regards, Chris Whitaker (Managing Director)
5/5
Google“Martin & Co Plymouth have looked after my two houses for a number of years. Their service and attention to my problems has been outstanding. The overriding aspect of this service has been the cheerful and efficient way in which they have dealt with problems. Nothing appears to have ever been too much trouble. A very pleasant commercial experience” Mr J Jessup
5/5
GoogleVery pleased with the service we received from Martin & Co, especially from Louise ,we can’t thank her enough.
5/5
GoogleLouise was very helpful and nice
5/5
GoogleGreat service from start to finish with special thanks to Janine.
5/5
TrustpilotEmma was very helpful
Emma was very helpful. I was recommended to use her and she didn't disappoint.
5/5
GoogleChris and his team at Martin & Co (Plymouth) are a pleasure to deal with. They are professional, competent, and straight talking. I wish it was always this easy!
5/5
GoogleLouise has been great helping us find a new home! Despite the difficult circumstances of Covid-19, she has been professional and efficient throughout.PositiveProfessionalism
5/5
GoogleJanine was very helpful and professional at all stages in letting my house will definitely be recommending martins to my friends. thanks Diane Trerise
5/5
GoogleJanine was very helpful and professional at all stages in letting my house will definitely be recommending martins to my friends. thanks Diane Trerise
5/5
GoogleHad a great experience with James who found me and my girlfriend a last minute apartment which suited all our needs and wants. Great agency and great guy. Thanks for all your help James!
5/5
GoogleFantastic service and brilliant communication by the whole team. I purchased my property through them and they were very helpful in providing an outstanding service and guidance. Would highly recommend the team at Martin & Co Plymouth
5/5
GoogleAmazing service by Louise. Everything went so smoothly from start to finish. Lovely and approachable. Would highly recommend this company.
5/5
GoogleEmily held everything together for the sale of my property to go through. She always got back to me when messages were left and was very proactive throughout. Not sure I could have done it without you. Thank you 😊
Agent replied
Dear Isabel, We're really pleased that you feel that you were well supported by Emily during your recent sale. Our role as an estate agent in Plymouth is to ensure that the sale progresses smoothly and we're really pleased that in this instance, everything went according to plan. Thank you so much for taking the time to feedback and please do not hesitate to get in touch in the future. Kind Regards, Chris Whitaker (Managing Director)
5/5
GoogleCurrently Letting a property with Martin and Co. Viewed the property at the weekend. All very professional and very helpful. All paperwork filled in. Great people, would definitely reccomend.
5/5
GoogleExcellent service, very quick reply time, efficient and kind staff. Thank you Louise!
5/5
GoogleMichael was extremely helpful in all aspects of our search.
5/5
GoogleBest renting agent in Plymouth, nice and perfect in what they do.
Agent replied · 6 February 2024
Dear Obube, Thank you for confirming we are the best Letting Agency in Plymouth! Many Thanks Abigail Lamerton Business Generation Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Martin & Co Plymouth won awards at EA Masters in one year, most recently 2021.
EA Masters winner in one year: 2021.
EA Masters by year, 2021
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
- Plymouth
Source: EA Masters winners lists, as published, linked by year.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ...Read all 3 from sellers
Buyers1 review
We recently bought our house from Martin & Co and despite us not being their paid client, we cannot rate their service highly enough. They worked constantly on ...Read the review from buyers
Landlords5 reviews
After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ...Read all 5 from landlords
Tenants13 reviews
Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ...Read all 13 from tenants
About Martin & Co Plymouth
Here at Martin & Co Plymouth we provide Sales, Lettings and Investments. We offer the advantages of being an independent, family run business, whilst being part of the big national Martin & Co franchise and all the support it brings. Directors, Chris and Merolyn, have been landlords themselves for many years and look to be the agents they have always aspired to find themselves - reliable, efficient and trustworthy. With competitive rates, great customer service and real integrity, we like to think we're not just your average agent.
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Questions about Martin & Co Plymouth
What do sellers say about Martin & Co Plymouth?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Michael wrote: "We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ..."
What do landlords say about Martin & Co Plymouth?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Christine wrote: "After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ..."
What do tenants say about Martin & Co Plymouth?
13 reviews from tenants, rated 4.5 out of 5 on average. For example, Katie wrote: "Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ..."
Has Martin & Co won any awards?
Yes. Martin & Co Plymouth won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2022 Gold Award, Plymouth branch at EA Masters 2021.
