Trusted Agent profile · Plymouth · Devon

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Martin & Co Plymouth reviews

★★★★★ Excellent

1,421 reviews across 3 platforms

27 Mutley Plain, Plymouth, Devon, PL4 6JG

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Martin & Co's office in Plymouth, Devon, at 27 Mutley Plain, is rated 4.7 out of 5 across 1,421 reviews on three platforms, including 1,204 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

1,204

Reviews on Google

This office

Trustpilot logo

191

Reviews on Trustpilot

This office

Reviews

Every review we hold for the Plymouth office, from every platform, shown as written. First names only.

4/5

The Trusted Agent
Tenant

Fast responses. No hassle.

Very easy process from start to end. Quick to respond. Quick to sort out any issues. Inspections handled smoothly. Good property management and liaison with landlord. My only critique would be tenant notes should be clearer on system for the different departments within to access, or this should be something they should do. We had cats and made a note everytime that inspections could be done only on Wednesdays or Thursday's - had this been on our file, we wouldn't have had to keep rescheduling. Only minor.

Briony · 25 September 2017

1/5

Google

Never there to help you if there is a problem, always passes The buck. Never gets back to you when promised. And if they do it’s 10 minutes before they close. And still can’t do nothing, staff are rude when you tell them there is something wrong, and then put the phone down, very unprofessional beware guys they want your rent in time but don’t deliver if you need them to fix anything. Rude rude rude

John · 24 February 2020

5/5

Google

After a never ending hunt for rented accommodation, we found Martin & Co to be very helpful to our unusual circumstances, and found Louise very helpful, professional, cheerful & friendly. The whole process was quick and efficient, and we would recommend Martin & Co to anybody looking for property. We're looking forward to moving into a wonderful house.

Shelley · 28 February 2023

5/5

Google

My partner and I had an extremely upsetting and horrible experience with our first ever rental together and therefore we were desperate to find somewhere we could finally call home. Martin & Co helped us to do this, Vicki and Gemma especially, had to work extremley hard to get the fat for us due to a very unhelpful previous landlady. They understood our situations and worked with us, they believed in us when we didnt think anyone would and they have finally made our wants, needs and futures easier. They talk us through everything step by step and got us in within a week which was incredible, the fees and admin charges are very reasonable and the help and guidance you get for it is priceless. We know we have a good team behind us should we need anything. We cannot wait to make this our home and it wouldn't have been without the help of the Martin & Co team. Thank you guys!

Leah · 22 May 2017

5/5

Google

After a never ending hunt for rented accommodation, we found Martin & Co to be very helpful to our unusual circumstances, and found Louise very helpful, professional, cheerful & friendly. The whole process was quick and efficient, and we would recommend Martin & Co to anybody looking for property. We're looking forward to moving into a wonderful house.

Shelley · 21 February 2023

5/5

Google

My partner and I had an extremely upsetting and horrible experience with our first ever rental together and therefore we were desperate to find somewhere we could finally call home. Martin & Co helped us to do this, Vicki and Gemma especially, had to work extremley hard to get the fat for us due to a very unhelpful previous landlady. They understood our situations and worked with us, they believed in us when we didnt think anyone would and they have finally made our wants, needs and futures easier. They talk us through everything step by step and got us in within a week which was incredible, the fees and admin charges are very reasonable and the help and guidance you get for it is priceless. We know we have a good team behind us should we need anything. We cannot wait to make this our home and it wouldn't have been without the help of the Martin & Co team. Thank you guys!

Yealm · 24 February 2017

5/5

The Trusted Agent
Tenant

Finally got the home we have wanted...

My partner and I had an extremely upsetting and horrible experience with our first ever rental together and therefore we were desperate to find somewhere we could finally call home. Martin & Co helped us to do this, Vicki and Gemma especially, had to work extremley hard to get the fat for us due to a very unhelpful previous landlady. They understood our situations and worked with us, they believed in us when we didnt think anyone would and they have finally made our wants, needs and futures easier. They talk us through everything step by step and got us in within a week which was incredible, the fees and admin charges are very reasonable and the help and guidance you get for it is priceless. We know we have a good team behind us should we need anything. We cannot wait to make this our home and it wouldn't have been without the help of the Martin & Co team. Thank you guys!

Lucy · 31 January 2017

5/5

Trustpilot

Downderry Rental

Francis was brilliant and gave 150% in support for us Well done and thanks Francis I ate amazing. Rest of team were also professional and supportive Well done all!

Sue · 2 July 2019

5/5

Google

Really good experience, great communication and nice staff especially Louise.

Antonio · 14 February 2023

5/5

Google

Great service from Abbie Allan-May in the Plymouth branch. Would recommend.

Pete · 11 March 2024

Agent replied · 17 March 2024

Dear Pete, Pleased to hear you have been receiving great service from your Property Manager! Many Thanks Abigail Lamerton Business Generation Manager

5/5

Google

Quick, efficient and professional service from Louise our negotiator! Would recommend Henry

Henry · 30 November 2022

5/5

Google

Quick, efficient and professional service from Louise our negotiator! Would recommend Henry

Henry · 30 November 2022

5/5

Google

The lady who came Emma was excellent very potential helpfull and very professional Emma is a credit to the profession

Del · 21 November 2021

5/5

Google

Louise was great from the onset, great communication and very helpful, would highly recommend the team at Martin & Co Plymouth

Barry · 19 September 2021

5/5

The Trusted Agent
Buyer

Fantastic service

We recently bought our house from Martin & Co and despite us not being their paid client, we cannot rate their service highly enough. They worked constantly on our behalf to chase up solicitors and other agents to get us moving as quickly as possible, particularly due to our complicated circumstances. If we ever move again - we rather hope not for quite some time!! - we would definitely come back to Martin & Co as an agent we can trust to get us through the process.

Lauren · 27 May 2016

5/5

Google

Martha is an asset to the team and an amazing property manager. She has kept me up to date consistently throughout the time she's managed my flat!

Brian · 24 February 2020

5/5

Google

Danielle is absolutely amazing. Quick response , answered all questions and went above and beyond what would be expected of any agent. 5/5 doesn’t seem high enough.

Rosie · 24 February 2020

4/5

Trustpilot

Thank you Sophie

Thank you Sophie. It was nice to talk with a polite, helpful young lady who efficiently dealt with the extention of our lease. Well done Martin & Co, Mutley.

Michael · 6 February 2019

5/5

Google

Micheal was amazing 😊 …

Rukky · 21 June 2023

5/5

Trustpilot

Thoroughly recommend

The team at Martin and Co did a great job during the recent sale of my property. Jon did a great job of marketing my house and Renee ensured I was kept up to speed through the process. Heartily recommend this company for selling properties.

Paul · 7 October 2018

Agent replied

Dear Paul,We're really glad that you have had such a positive experience with the sale of your property and the personal touch that you received from our staff. We believe in offering a high quality estate agent and sales service and like to think that our results and the quality of our marketing particulars speak for themselves.Please do let us know if we can be of any assistance in the future.Kind Regards,Chris WhitakerMartin & Co - Executive Lets

5/5

Google

Every great team! Abi is wonderful and very great at getting back to you with all the details, very much reccomend!PositiveProfessionalism

MissHazelBlack · 30 June 2021

5/5

Google

Was lead round a flat by a very lovely and inviting man called Michael

Alisha · 8 December 2023

Agent replied · 6 February 2024

Dear Alisha, Thank you for the wonderful review, we are pleased to hear at Martin and CO Plymouth Estate and Letting Agency that Michael was a pleasure to deal with in your property search! Many Thanks Abigail Lamerton Business Generation Manager

5/5

Google

What an amazing team. They all provided a great service finding an excellent tenant in record time.A friendly and professional team. A special thanks to Janine.

David · 24 February 2020

4/5

The Trusted Agent
Tenant

Agent

I thought Gemma was very polite, Professional & informative. Also quick to respond to Q & A asked. I would recommend her and use her services again in the future.

Stewart · 17 August 2017

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Awards

The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Martin & Co Plymouth won awards at EA Masters in one year, most recently 2021.

EA Masters winner in one year: 2021.

EA Masters by year, 2021

Source: EA Masters winners lists, as published, linked by year.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Martin & Co Plymouth

Here at Martin & Co Plymouth we provide Sales, Lettings and Investments. We offer the advantages of being an independent, family run business, whilst being part of the big national Martin & Co franchise and all the support it brings. Directors, Chris and Merolyn, have been landlords themselves for many years and look to be the agents they have always aspired to find themselves - reliable, efficient and trustworthy. With competitive rates, great customer service and real integrity, we like to think we're not just your average agent.

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Questions about Martin & Co Plymouth

What do sellers say about Martin & Co Plymouth?

3 reviews from sellers, rated 5.0 out of 5 on average. For example, Michael wrote: "We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ..."

What do landlords say about Martin & Co Plymouth?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Christine wrote: "After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ..."

What do tenants say about Martin & Co Plymouth?

13 reviews from tenants, rated 4.5 out of 5 on average. For example, Katie wrote: "Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ..."

Has Martin & Co won any awards?

Yes. Martin & Co Plymouth won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2022 Gold Award, Plymouth branch at EA Masters 2021.

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