5/5
GoogleExcellent and very prompt service. Many thanks to the team especially Louise 🙏 …
Trusted Agent profile · Plymouth · Devon
Verified
Martin & Co Plymouth reviews
★★★★★
1,421 reviews across 3 platforms
27 Mutley Plain, Plymouth, Devon, PL4 6JG
Part of Martin & Co, see every office.
Martin & Co's office in Plymouth, Devon, at 27 Mutley Plain, is rated 4.7 out of 5 across 1,421 reviews on three platforms, including 1,204 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
Google5/5
GoogleA breath of fresh air and most highly recommended for sales and purchases; I only wish we had shifted from other Mutley plain Estate Agents earlier, and who each made a chaotic, bewildering and complete mess of simple tasks. Tom's careful analysis of the market and trends helped decide which of our properties to sell, which ones to let and which ones to keep at a turbulent time in the markets. We were also 'picky' about whom we would sell to, as we would retain freehold interest in the sales and AST landlord interests in the lets (We didn't take the letting service as proportionately too expensive). Emily and Jonathan both rose to the sales challenges extremely well, and sifted out buyers who did not fit. No easy task, but neatly and courteously done, with Emily truly excellent at chasing up through some strangely difficult buyers' solicitors buyer procrastination. Jonathan's enthusiasm was infectious and his professionalism and courtesy in customer care was exemplary (and a pleasure, too). Overall a thoroughly pleasant and decent office, earning high praise and to whom we shall return in the Spring for the next couple of properties to go on the market. We have bought and sold a large number of properties over the years, in various towns, but Martin & Co's performance exceeded them all by a wide margin.
5/5
GoogleWe bought our house through Martin and Co, Emily was really attentive and answered all of our questions, continuously promoted solicitors and provided us with updates frequently. Would highly recommend them! :)
5/5
GoogleStaff showed commitment and effective communication. Louise was very helpful in helping me go through the application process for my apartmentPositiveProfessionalism
1/5
TrustpilotI am extremely unhappy with the estate…
I am extremely unhappy with the estate agent I have been dealing with in the last weeks.She has been pushy, rude and constantly threatening me implying that I was going to lose the opportunity to rent the property for one reason or the other!If I didn't make up my mind immediately and sign a 12 month contract I was going to lose the property to someone else who was a potentially better tenant who is prepared to take a 12 month contract, or the landlord is concerned because things were taking too long! I have reams of unpleasant e-mails from her with veiled threats. I would have gone with another agent but have paid the 1 week rent
5/5
GoogleLouise was responsive to our enquiries and understood our requirements. She was able to assist us with a suitable property within a short period.
1/5
TrustpilotDisappointed tenant.
I’ve been a tenant with Martin & co for one year and 8 months. Time in which the en-suite bathroom only worked for approximately 6 months if not even less. Myself and the other tenants have been in touch with them to sort this but our requests either got ignored or forgotten. Sadly, this has not been the only issue, a lot of maintenance problems we’ve reported have gone forgotten or simply ignored. When they’ve sent out plumbers or technicians they were unprepared to work with the system fitted in the flat. We have asked for a reduction in rent as we are paying for 3bed 2baths but only one bath works. The landlord refused to give us the reduction as it hasn’t been explained by our property manager why we’ve requested this in the first place.. To make matters worse, some of the employees can be rude.
5/5
GoogleA very professional reasonable and open agency. Especially Abigail, who was really helpful, sociable and very responsive, a real sweetheart. All in all a pleasant and easy experience.
5/5
GoogleMike is amazing!!! Very informative, friendly and accommodating. Thank you
5/5
GoogleWe are impressed with Martins professionalism and reliability especially Abi who is always really willing and helpful.
5/5
TrustpilotOUTSTANDING - Multiple sales
A breath of fresh air and most highly recommended for sales and purchases; I only wish we had shifted from other Mutley Plain estate agents earlier, and who each made a chaotic, bewildering and complete mess of simple tasks. Tom's careful analysis of the market and trends helped decide which of our properties to sell, which ones to let and which ones to keep at a turbulent time in the markets. We were also 'picky' about whom we would sell to, as we would retain Freehold interest in the sales and landlord interests in the lets (AST. We didn't take the letting service as proportionately too expensive.Emily and Jonathan both rose to the sales challenges extremely well, and sifted out buyers who did not fit. No easy task, but neatly and courteously done, with Emily truly excellent at chasing up through some strangely difficult buyers' solicitors buyer procrastination. Jonathan's enthusiasm was infectious and his professionalism and courtesy in customer care was exemplary (and a pleasure, too). Overall a thoroughly pleasant and decent office, earning high praise and to whom we shall return in the Spring for the next couple of properties to go on the market. We have bought and sold a large number of properties over the years, in various towns, but Martin & Co's performance exceeded them all by a wide margin.
5/5
TrustpilotWe used martin & co for selling our property
We used martin & co after speaking to many different estate agents. Jonathan sold us the dream by showing as much passion to sell our property as we had, and with his swift response to taking pictures and signing a contract, we were on the market within a couple days which suited us as we went away for a week and had several viewings in the first week. Unfortunately we had a buyer who pulled out on our sale but Emily soon had another offer on the table within a couple weeks which meant we could still proceed with our purchase. Emily chased the solicitors and other parties regularly and kept the ball rolling which meant we completed in around 8 weeks which is good at Christmas time. Would highly recommend and I thank all at martin & co and wish you all the best in the future.
5/5
TrustpilotMartin & Co Agents
Martin & Co are excellent letting agents. Louise who showed us around the property was helpful and informative. Will be recommending to family and friends. Many thanks.
5/5
The Trusted AgentTop letting agents we have found
As landlords in the Plymouth and surrounding areas we have had some strange contacts with letting agent until we linked up with Executive lets now combined with Martin & co. A very professional team who we trust without question and would be happy to recommend to anyone. Andy Slade AD Estates
Agent replied · 22 March 2018
Andy, Thank you so much for your positive feedback. As Plymouth's largest independent letting agent we always try to provide the very best service that we are able to for our landlords. For us, it's about building long-term and mutually beneficial relationships and we very much look forward to developing this further in due course. Thanks, Chris
5/5
GoogleI have purchased a house with Martin & Co and whole journey right from seeing the house to securing it, was streamline and positive. Emma and Janine both were very helpful & supportive throughout. I would certainly recommend Martin & Co to my friends and family to buying their own home or for investment.
5/5
GoogleSuch a helpful team of people! So lovely and welcoming :)
5/5
GoogleMark was really helpful in helping me to get my deposit back and fighting my corner when I had issues with the landlord, he was professional and friendly throughout. Thanks!
5/5
GoogleWhat a wonderful team especially Aidan who went above beyond to help us.
5/5
GoogleEmily has been dealing with my purchase and has been fantastic. Emily has made the process feel easy and given me lots of updates and contact along the way. Thank you!
5/5
GoogleMartha is one of the most attentive and through client managers I have ever worked with. She is timely and always follows up on things to make sure are dealt with.
5/5
TrustpilotA+ Customer service
Warm, friendly and approachable staff that go the extra mile-that’s Aimee and Louise!They helped us navigate a new landscape of property management in Plymouth, guiding us through the process, and always responding quickly to our emails or phone calls. A+ for Professionalism.We are very appreciative customers!
5/5
TrustpilotGreat viewing experience
I scheduled a viewing for a one-bedroom apartment. Michael guided me through the tour, providing all the necessary information. He was exceptionally polite and helpful. Despite not being interested in the apartment and not making an offer, the overall experience with this agency was rated 5 stars.
5/5
GoogleMartin & Co were extremely professional in all communications regarding the quick sale of our property. Jonathan was very knowledgeable throughout the whole process and would highly recommend Martin & Co's services.
4/5
GoogleVery efficient and speedy support from the estate agent. Easy to contact, and lovely to work with!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Martin & Co Plymouth won awards at EA Masters in one year, most recently 2021.
EA Masters winner in one year: 2021.
EA Masters by year, 2021
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
- Plymouth
Source: EA Masters winners lists, as published, linked by year.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ...Read all 3 from sellers
Buyers1 review
We recently bought our house from Martin & Co and despite us not being their paid client, we cannot rate their service highly enough. They worked constantly on ...Read the review from buyers
Landlords5 reviews
After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ...Read all 5 from landlords
Tenants13 reviews
Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ...Read all 13 from tenants
About Martin & Co Plymouth
Here at Martin & Co Plymouth we provide Sales, Lettings and Investments. We offer the advantages of being an independent, family run business, whilst being part of the big national Martin & Co franchise and all the support it brings. Directors, Chris and Merolyn, have been landlords themselves for many years and look to be the agents they have always aspired to find themselves - reliable, efficient and trustworthy. With competitive rates, great customer service and real integrity, we like to think we're not just your average agent.
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Questions about Martin & Co Plymouth
What do sellers say about Martin & Co Plymouth?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Michael wrote: "We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ..."
What do landlords say about Martin & Co Plymouth?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Christine wrote: "After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ..."
What do tenants say about Martin & Co Plymouth?
13 reviews from tenants, rated 4.5 out of 5 on average. For example, Katie wrote: "Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ..."
Has Martin & Co won any awards?
Yes. Martin & Co Plymouth won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2022 Gold Award, Plymouth branch at EA Masters 2021.
