5/5
GoogleMany thanks to Emma and the Team - sound advice from beginning to end - would not hesitate to recommend. Enjoy the bubbles !!
Trusted Agent profile · Plymouth · Devon
Verified
Martin & Co Plymouth reviews
★★★★★
1,421 reviews across 3 platforms
27 Mutley Plain, Plymouth, Devon, PL4 6JG
Part of Martin & Co, see every office.
Martin & Co's office in Plymouth, Devon, at 27 Mutley Plain, is rated 4.7 out of 5 across 1,421 reviews on three platforms, including 1,204 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
Google5/5
GoogleLouise was so awesome, professional and pleasant all through, different from other agents,I'll recommend Martin&co to everyone looking to rent or buy any property. They are awesome!
5/5
GoogleLouise was very helpful and knowledgeable during our viewings, and has since been a great help during the letting process. Fast and informative replies to queries, and made sure to keep us updated on the progress of our tenancy.
5/5
GoogleWe have recently rented a property through Martin and Co. From walking into the office, to being accepted to rent, Martin and co have been nothing short of amazing. They are helpful, kind and make sure that nothing feels like too big of a task. We are incredibly grateful that Martin and Co are our estate agents and we cannot thank them enough!
1/5
TrustpilotThis company needs to be avoided at all…
This company needs to be avoided at all costs. As a landlord I had nothing but trouble from day 1. I found the staff to be arrogant and very dismissive, they rarely return calls in fact pretty much never, I asked them to follow up a maintenance issue only to find out a week later that it had been sat in an email out box which then caused a knock on effect not only causing major problems for myself but also to my poor tenant who luckily I have a very good relationship with but also to my contractor. Martin and Co also caused major problems when moving one set of tenants out and another set in. They’re contractors they use are abysmal and rarely do what they’ve been asked and I also found out from one of they’re contractors that Martin and Co also add on another 10% to the maintenance bill before submitting to the landlord, which due to the above is why I tried where I could to use my own contractors, which Martin and Co didn’t seem to like and made it very difficult for me by lack of communication as to what was going on.I wasn’t going to take this any further, but having been on trust pilot and read the reviews and being able to relate to all the 1 star rating comments,and having thought about the year I’d just been through and the way M&Co seem to find it acceptable to speak and treat people in such a derogatory manor, I now feel compelled to write this review.I had a member of staff telling me it had been a difficult time due to the pandemic, indicating I should’ve been a bit more accepting of this. Just to clarify I had been a key worker throughout this pandemic out in the community supporting people with learning difficulties and various other disabilities helping them to get through this horrendous time and watched first hand how much these poor people were suffering in the process. At Christmas I had to give my job up as my daughter who has Down’s Syndrome, and is also a type 1 diabetic and on the critically vulnerable list of shielding making it impossible for me to work as I had to protect her, so I most definitely didn’t need to be reminded by someone that’s been working remotely from home all cosy and safe throughout this pandemic that I need to be more mindful of the situation. M&Co made me feel like a nuisance for trying to follow up a maintenance issue, I don’t think it’s unreasonable to think that when I’ve called someone at 9 am in the morning and been told that the person I would like to talk to is on another line can I get them to call you back, and at 4 o’clock that afternoon I still haven’t had a return call, so I thought maybe she’s busy I’ll email my question to her at least that way she’ll know what I am wanting to ask and it would give her a bit more time to answer, how M&Co deem that as unreasonable is beyond me. Still, as we established from previous emails we all seemed to have a difference in opinion when it came to how they talk to there customers. Due to the extreme stress I’d already been through in the pandemic year I’d struggled to debate this with M&Co and just wanted this to all stop as my year has been horrible enough, hence why rather than all the “tittle tattle” of who said what and all of M&Co closing ranks to protect each other, I could see very quickly that I was going nowhere with the staff or owner so I thought best rather than prolonging my misery any further I would cut my losses pay the extortionate exit fee of £643 and I was made to stay with them for an extra 3 months even though I was deeply unhappy, but not even that was going to happen without, as they so kindly put it: “A flurry and Volley of emails” All of the above coupled with the confusing debarkle of 2019’s exit and entry of tenants, left me with no choice other than to make a formal complaint, as I felt so strongly at the in just way I’d been treated. I Asked for the over inflated exit fees to be wavered due to what I saw as very poor communication, service and all the unnecessary stress they caused me from the barrage of emails from staff basically telling me how badly I’d behaved when all I wanted to do was to sort out the payment that was owed to my contractor.The answer to this was NO!As if that wasn’t bad enough staff then rather than accepting my notice decided they would start telling that I was wrong, impulsive and unreasonable in my expectations of the service that I should expect from M&Co basically telling me I need to accept what they deem as right, and not have my own opinion on what level of service I think I should have. I could go on and on, but hopefully if nothing else I’ve saved someone else from the trauma of having to deal with this horrendous company. One lovely thing has come from this though is I’ve found the most brilliant letting agents now called House2Home let’s and they only charge £50 per month and they are lovely, helpful and have been a breath of fresh air I would highly recommend them to everyone.
5/5
GoogleWe were unsure which agent to use to sell our house in Plymouth. We went with Martin & Co. as Emma showed the most enthusiasm and provided us with a clear strategy for the sale. Emma came promptly to take professional photos/videos and did an excellent job in the advertisement. Hannah and Gemma then did a great job to arrange the appointments, viewings and offers. The house was sold within a month and met all our requirements. Would like to thank the team again for their hard work.
5/5
TrustpilotRecommend 1st time an agent did as promised
I’d never heard of Martin & Co before I got the name while scrolling FB.Thank goodness I did, I went onto get in touch and deal with Emma Ward.Brilliant….Over the last 36 years we have averaged a move every 2 yrs. Including a move to Europe, so have dealt with a few agents around the country.Emma did what she promised got the results required and also managed to highlight the agents reputation On the back of her service We would recommend highly them.
5/5
GoogleBrilliant and professional. Chris was exemplary in his attention to detail at all times and got me a fabulous tenant. Not a regular user of letting agents, normally do it myself after previous bad experiences. However Chris has changed my mind completely.. Highly recommended
5/5
GoogleBrilliant and professional. Chris was exemplary in his attention to detail at all times and got me a fabulous tenant. Not a regular user of letting agents, normally do it myself after previous bad experiences. However Chris has changed my mind completely.. Highly recommended
5/5
GoogleLouise was very helpful and knowledgeable during our viewings, and has since been a great help during the letting process. Fast and informative replies to queries, and made sure to keep us updated on the progress of our tenancy.
5/5
GoogleThank you Janine for being very accommodating!
Agent replied
Dear April, Thank you. You and your fellow tenants have been an absolute joy. I know that Janine is really happy that we have been able to support you move to Plymouth in a positive manner. Please don't hesitate to get in touch if you would like us to support you or any of you other friends. Thank you from Martin & Co (Plymouth) lettings agents. Kind regards, Chris
5/5
GoogleHad no problems selling my property, Clare was great, sorted everything and kept me up to date and informed throughout the sale. The very fact I would not hesitate to use Martin & Co again says it all. Well done Martin & Co.
5/5
TrustpilotVery helpful and efficient service from…
Very helpful and efficient service from Daniel Tromans, we always have a response to our emails and queries promptly and his cheery manner is so helpful and much needed during this particularly difficult year. Many thanks Daniel
5/5
TrustpilotVery helpful and efficient service from…
Very helpful and efficient service from Daniel Tromans, we always have a response to our emails and queries promptly and his cheery manner is so helpful and much needed during this particularly difficult year. Many thanks Daniel
5/5
TrustpilotWe have just sold our property through…
We have just sold our property through Martin & Co, Plymouth and Emma Ward was extremely efficient and helped us immensely through a most emotionally, difficult time. Many thanks Emma .
5/5
GoogleHad a great experience with Janine, showing us around a local viewing. Very helpful, friendly and informative. Made us feel very welcoming, relaxed and unrushed (which is much more than I can say with some of our previous experiences elsewhere with other estate agents). Also has kept us well informed and updated at every turn. Hope to deal with her soon with the purchase (fingers crossed).
5/5
GoogleMartha has been our property manager for the last year. On the occasions we have had to contact Martin & Co Martha has always been prompt and professional and matters are dealt with in a timely manner
5/5
GoogleBrilliant company! Really friendly staff and so helpful. Michael was fantastic at helping us find a lovely new home for our little family. Thank you!
5/5
GoogleAmazing experience with Martin & co, particularly Mike who has been really helpful in Plymouth
5/5
GoogleVery happy with service provided
5/5
GoogleBrilliant and efficient service from the whole team who will happily go the extra mile to assist. Particular shout out to Lucy and Michael.
5/5
TrustpilotI just wanted to say a massive thank…
I just wanted to say a massive thank you to the team from Martin&Co especially to Janine who helped us on this difficult times to found a house she is very professional and friendly. We couldn't have a best agent and a best agency from Plymouth, we are lucky to meet them.
5/5
GoogleThe level of service I received from Amy was great. She was prompt in her response and very helpful, many thanks for all your support.PositiveResponsiveness, Value
1/5
GoogleIf I could give no stars I would. NEVER rent from this company, absolutely horrendous service and do not give a single care about their tenants. Made myself and partners life a living hell for months and then continued to attempt to keep our deposit, they are very much ‘pro’ landlord. AVOID AVOID AVOID
Agent replied
Brooke - we are trying to get in touch so that we can discuss your comments and address any issues that you may have. Suffice to say, if we have failed you, we will work to put it right, but we do need to speak to you in the first instance so that we can identify a suitable way forward. Please call us on 01752 255 255 or email us at plymouth@martinco.com. Regards, Chris Whitaker (Managing Director)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Martin & Co Plymouth won awards at EA Masters in one year, most recently 2021.
EA Masters winner in one year: 2021.
EA Masters by year, 2021
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
- Plymouth
Source: EA Masters winners lists, as published, linked by year.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ...Read all 3 from sellers
Buyers1 review
We recently bought our house from Martin & Co and despite us not being their paid client, we cannot rate their service highly enough. They worked constantly on ...Read the review from buyers
Landlords5 reviews
After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ...Read all 5 from landlords
Tenants13 reviews
Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ...Read all 13 from tenants
About Martin & Co Plymouth
Here at Martin & Co Plymouth we provide Sales, Lettings and Investments. We offer the advantages of being an independent, family run business, whilst being part of the big national Martin & Co franchise and all the support it brings. Directors, Chris and Merolyn, have been landlords themselves for many years and look to be the agents they have always aspired to find themselves - reliable, efficient and trustworthy. With competitive rates, great customer service and real integrity, we like to think we're not just your average agent.
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Questions about Martin & Co Plymouth
What do sellers say about Martin & Co Plymouth?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Michael wrote: "We were initially using an online agent for our property.m, and we did get lots of viewings on our fairly unique cottage. But nothing was translating into ..."
What do landlords say about Martin & Co Plymouth?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Christine wrote: "After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles. I'm ..."
What do tenants say about Martin & Co Plymouth?
13 reviews from tenants, rated 4.5 out of 5 on average. For example, Katie wrote: "Louise has been an incredibly patient kind caring person on this really difficult journey for me. She has helped me to find somewhere to live that will accept ..."
Has Martin & Co won any awards?
Yes. Martin & Co Plymouth won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2022 Gold Award, Plymouth branch at EA Masters 2021.
