5/5
GoogleWorking with Lheyton Warby renting our family home, he went above and beyond our expectations, even calling up to assist us on a bank holiday Monday which was very much appreciated. I would highly recommend him as an estate agent.
Trusted Agent profile · Pembroke, Wales
Verified
FBM Pembroke reviews
★★★★★
344 reviews across 4 platforms
45-47 Main Street, Pembroke, Wales, SA71 4JS
Part of FBM, see every office.
FBM's office in Pembroke, Wales, at 45-47 Main Street, is rated 4.7 out of 5 across 344 reviews on four platforms, including 254 Google reviews rated 4.7.
254
Reviews on Google
This office
34
Reviews on Facebook
This office
2
Reviews on Yell
This office
54
Reviews on View Agents
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers16 reviews
I’m absolutely blown away by the service so far. The team at FBM have been fabulous from start to finish. They’ve been professional, friendly and always on ...Read all 16 from sellers
Buyers35 reviews
Melissa is our Estate Agent at FBM in Pembroke Wales. I have been property searching over sometime, & my property should be ready to market in 2 weeks time ...Read all 35 from buyers
Landlords1 review
Anwen is a fantastic agent and communicates well. She always shows initiative and works in the interest of the seller as well as catering for potential buyers ...Read the review from landlords
Tenants1 review
Rebecca was super helpful and friendly. She answered all our questions and booked us in for more viewings ! Thank youRead the review from tenants
About FBM Pembroke
Founded in 1833, FBM Estate and Lettings Agents started life under the famous Frank B Mason, and has continued to be a family-run business to this day. FBM are one of Pembrokeshire’s leading estate and letting agents. Privately owned, our independence means we have drive and tenacity that your average estate agent may not. This has helped us to become the multi award-winning company we are today, boasting offices in the county’s principal towns of Tenby, Haverfordwest, Milford Haven and Pembroke. We get your property seen. We ensure a high profile digital presence including key social media platforms, Google, and on multiple sales platforms including the market leader, Zoopla. You’re in safe hands with FBM.
Reviews
Every review we hold for the Pembroke office, from every platform, shown as written. First names only.
Google5/5
GoogleQuick and fast service from Lheyton. Much appreciated!
1/5
GoogleI enquired about a property to rent and was told it was unavailable at the time and that they would contact me when it is available. Heard nothing from them for weeks and the property was still advertised. I then emailed about the property and had no response. Now the property is let so didn't even get a chance to view it.
Agent replied · 3 November 2023
Dear Michelle, thank you for your review. I’m sorry to hear you had such a frustrating experience. We would like the opportunity to investigate your feedback further. Please could you contact me at charlottel@fbmlettings.co.uk or call our … More
4.9/5
View AgentsFeedback
Very impressed was able to answer all our questions
5/5
GoogleJust rented a new flat with Jane, perfect location and great service, she booked me in to view straight away and was able to send my application to the landlord where everything was finalised quickly! Thank you so much :)
5/5
FacebookReally helpful and a great knowledge of the area they cover, the staff are friendly and courteous.
Agent replied · 12 January 2026
Your post carries a calm kind of confidence. What’s the story behind that?
4.8/5
View AgentsGreat Viewing
We have had numerous viewings with Melissa & she is always very professional & acknowledgeable!
4/5
GoogleReally enjoyed meeting Steph to show us around the property I viewed with my daughter's and son in law , nothing was too much trouble for her. I'm sure my purchase will go smoothly with her looking after me
5/5
GoogleSteph was very helpful and knowledgeable about the properties we viewed! Would definitely recommend
5/5
GoogleSteph is knowledgable, straight talking and likeable. Wouldn’t hesitate to recommend.
1/5
GoogleFBM are categorically the worst estate agent I have had the displeasure of working with. From initial engagement, they overcomplicated what should have been a straightforward buying process and despite having undertaken proof of fund checks …
5/5
FacebookLee and Donna were absolutely brilliant from day 1 and we accepted a offer within the first week of being on the market, would highly recommend Lee been a pleasure the whole experience and made everything easy, thank you so much guys!!!
5/5
Googlealthough we did not buy from FBM our experience with this agent was exelent Anwen and Donna are an asest and a blessing to FBM. I arranged to view a propperty with FBM, Anwen showed us around and she was exelent new her way around the …
Agent replied · 14 October 2023
Dear Chris, thank you so much for this lovely review! It was a pleasure to meet you both :) Anwen @ FBM Sales
5/5
View AgentsGreat Efficient Service, Friendly Staff
Donna, Anwen and Harry all made the selling process as easy as possible, they’re very knowledgeable and helpful. Nothing is too much trouble, they’re very efficient and make sure you’re always kept up-to-date. Highly recommend!
4/5
GoogleCouldn't have been more helpful. Unfortunately any paperwork has to be done in the Pembroke branch.
Agent replied · 14 October 2023
Dear Oliver, thank you very much for the review and feedback. Charlotte @ FBM Lettings
5/5
View AgentsTeam
The agent, greated us in a friendly engaging manner. answered all of our questions and was helpful in discussing our property requirements moving forward.
5/5
GoogleA very pleasant and professional estate agent. My queries were always answered and addressed, even if the designated person dealing was away. I was updated and there was good communication between my selling estate agent and FBM. More than one viewing was easily arranged despite short notice from me. Overall very happy and FBM were open and honest. Richard N , Pembrokeshire
Agent replied · 14 October 2023
Dear Richard, thank you very much for the positive review. Charlotte @ FBM Lettings
5/5
View AgentsFeedback
Excellent service good Communication
5/5
GoogleGreat service! Anwen was really helpful and knowledgeable.
5/5
GoogleReally recommend helped us find the perfect property to purchase, very helpful team
5/5
GoogleHow do they do it? Hard work, Integrity, Honesty, what ever it is, they have it in abundance and they've got it right. Estate Agents are not just on the High Streets to sell property. They are there to promote the area they are in …
Agent replied · 26 June 2026
Thanks Keith very kind words
4.6/5
View AgentsViewed property with agent
Very pleasant lay, answered all my questions and was helpful and informative
5/5
GoogleOur agent is exceptionally helpful , punctual and informative. Thank you for helping with the viewing today
5/5
GoogleAnwen met us at the property and directed us where to park which was really helpful. She was friendly, thorough, and informative without giving us the pressurising 'hard sell' on the property . She also gave us plenty of time to see the …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about FBM Pembroke
How many reviews does FBM Pembroke have?
FBM's Pembroke office has 344 reviews across four platforms: 254 on Google, 34 on Facebook, 2 on Yell, 54 on View Agents.
What is FBM Pembroke's rating?
FBM Pembroke is rated 4.7 out of 5 across all 344 reviews, and 4.7 out of 5 on Google from 254 reviews.
What do sellers say about FBM Pembroke?
16 reviews from sellers, rated 4.8 out of 5 on average. For example, Josephine wrote: "I’m absolutely blown away by the service so far. The team at FBM have been fabulous from start to finish. They’ve been professional, friendly and always on ..."
What do buyers say about FBM Pembroke?
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Sue wrote: "Melissa is our Estate Agent at FBM in Pembroke Wales. I have been property searching over sometime, & my property should be ready to market in 2 weeks time ..."
Where is FBM's Pembroke office?
FBM Pembroke, 45-47 Main Street, Pembroke, Wales, SA71 4JS.
