5/5
GoogleWe were met by Harry for today’s viewing who had a professional, yet friendly manner. His expertise in his field was clear to see and he took pride in showcasing the house to us, doing the vendor a great service.
Trusted Agent profile · Pembroke, Wales
Verified
FBM Pembroke reviews
★★★★★
344 reviews across 4 platforms
45-47 Main Street, Pembroke, Wales, SA71 4JS
Part of FBM, see every office.
FBM's office in Pembroke, Wales, at 45-47 Main Street, is rated 4.7 out of 5 across 344 reviews on four platforms, including 254 Google reviews rated 4.7.
254
Reviews on Google
This office
34
Reviews on Facebook
This office
2
Reviews on Yell
This office
54
Reviews on View Agents
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers16 reviews
I’m absolutely blown away by the service so far. The team at FBM have been fabulous from start to finish. They’ve been professional, friendly and always on ...Read all 16 from sellers
Buyers35 reviews
Melissa is our Estate Agent at FBM in Pembroke Wales. I have been property searching over sometime, & my property should be ready to market in 2 weeks time ...Read all 35 from buyers
Landlords1 review
Anwen is a fantastic agent and communicates well. She always shows initiative and works in the interest of the seller as well as catering for potential buyers ...Read the review from landlords
Tenants1 review
Rebecca was super helpful and friendly. She answered all our questions and booked us in for more viewings ! Thank youRead the review from tenants
About FBM Pembroke
Founded in 1833, FBM Estate and Lettings Agents started life under the famous Frank B Mason, and has continued to be a family-run business to this day. FBM are one of Pembrokeshire’s leading estate and letting agents. Privately owned, our independence means we have drive and tenacity that your average estate agent may not. This has helped us to become the multi award-winning company we are today, boasting offices in the county’s principal towns of Tenby, Haverfordwest, Milford Haven and Pembroke. We get your property seen. We ensure a high profile digital presence including key social media platforms, Google, and on multiple sales platforms including the market leader, Zoopla. You’re in safe hands with FBM.
Reviews
Every review we hold for the Pembroke office, from every platform, shown as written. First names only.
Google5/5
GoogleIn a extremely fast market where some estate agents not offering a good service Anwen could give tips on how it's done! She ensures great customer service provided. Keep up the good work 😃 …
Agent replied · 14 October 2023
Wow, thank you so much for your kind words! Anwen @ FBM Sales
5/5
GoogleExcellent from start to finish.
5/5
GoogleAbsolutely brilliant.. super smooth and efficient Lheyton who dealt with us was amazing all the way through
5/5
GoogleExcellent service. Couldn’t have been better, went the extra mile Kept me informed at all times, acted promptly and sale achieved in good time. Professional at all times.
5/5
View AgentsVery nice property
Beautifully presented throughout, nice quiet area, close to town. Only negative for us was lack of dining room and parking area a bit small.
5/5
View AgentsFBM brilliant to work with.
Very professional from the start, everything happened really swiftly , no problems whatsoever .
5/5
GoogleWe had a really positive experience today with Anwen at Freshwater East. She was very friendly, knowledgeable and helpful. Would highly recommend FBM. Thank you 😀 …
5/5
FacebookWe bought our property 3 months ago through FBM. Both Lee and Donna were very professional, helpful and kept us in the loop as and when things were happening. Cant recommend them enough. Thank you.
5/5
View AgentsHelpful agent
Communication was good and the agent was more than helpful fitting in an extra viewing and understanding our requirements for a property
4/5
GoogleHave used FBM several times there service is excellent and there properties are very clean and will use them in the future.the fish was for someone else. Sorry 😞 …
Agent replied · 14 October 2023
Dear Brian, regrettably we don't sell fish and chips in our estate agency, perhaps try Rollie's chip shop near the castle next time? We would be grateful if the review could be removed, were a local business and reviews are really important to us. Thanks in advance, Charlotte @ FBM Lettings
5/5
GoogleReally good experience with FBM! Enquired about a property to view and was contacted within 24 hours as a response. Viewed the property with Anwen and she was super lovely and very informative …
Agent replied · 14 October 2023
Thank you for the lovely review Becci, we hope your very happy in your new home! Anwen @ FBM Sales Team
5/5
GoogleSteph, who showed us the property, was friendly, knowledgeable and allowed us the time to view alone. No pressure, just good advice.
5/5
GoogleThe viewing went well loved the house and the way it was being sold would like to put an offer in
5/5
View AgentsViewing
Great viewing of the property with Anwen. Very helpful, professional and explained everything clearly.
5/5
FacebookWent in to the branch on Friday, and met Matt Webb, he was lovely, very professional, encouraged us to view a property, which we did, although it wasn't quite for us, after we left the branch he rang me to say he had found another property that I might be interested in, not in a pushy way at all. He is a credit to your branch and if I had a property to sell I would have no qualms in him marketing it for me. A real credit and you will go far Matt.
5/5
GoogleHarry showed us around over the weekend and helped us out by answering any questions we had. Professional and friendly . Thank you
1/5
FacebookAs a professional moving to Pembrokeshire I have found dealing with FBM to be a big mistake. As a customer I have been treated as an afterthought by staff who cannot even get my name right! I have been given the wrong guidance and have had to continually chase for updates from staff who do not communicate with each other let alone me. The attitude appears to be "we've got your fee, so we don't care"! Very stressful experience and just about ready to pull out of a tenancy agreement as they have wasted a lot of my time. Do not bother with them!
5/5
GoogleEnjoyed my property viewings with Harry. A nice relaxed viewing with good knowledge of the properties & area.Thanks
4.4/5
View AgentsProfessional
Harry used great judgement and professionalism to ask us just a few pertinent questions in order to begin to understand the kind of property we are looking for.
1/5
FacebookPlease do not use this estate agents as their service is diabolical i am still waiting for full deposit from my previous house i rented which i left in perfect condition and was told that i would receive this. The staff do not return your calls after two weeks when you ring for an update someone is either on another call constantly or the member of staff dealing with your matter is away sick which all seems very convenient. I have never dealt with an estate agents with such lack of professionalism i am not one to write on companies profiles but due to this ordeal i feel i have no other choice to gain there attention and hope that i may now after this long going process will get a dignified response i.e phone call!!!!
5/5
View AgentsViewing
Great agent! Thank you
5/5
View AgentsAll Angels
Donna, Anwen and Amberley have been wonderful.
5/5
YellRob Berry- Michael’s Walk, Cosheston
Loved the property and would like to have a 2nd viewing. We are going to make an offer but will need our property valued and put on the market by FBM.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about FBM Pembroke
How many reviews does FBM Pembroke have?
FBM's Pembroke office has 344 reviews across four platforms: 254 on Google, 34 on Facebook, 2 on Yell, 54 on View Agents.
What is FBM Pembroke's rating?
FBM Pembroke is rated 4.7 out of 5 across all 344 reviews, and 4.7 out of 5 on Google from 254 reviews.
What do sellers say about FBM Pembroke?
16 reviews from sellers, rated 4.8 out of 5 on average. For example, Josephine wrote: "I’m absolutely blown away by the service so far. The team at FBM have been fabulous from start to finish. They’ve been professional, friendly and always on ..."
What do buyers say about FBM Pembroke?
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Sue wrote: "Melissa is our Estate Agent at FBM in Pembroke Wales. I have been property searching over sometime, & my property should be ready to market in 2 weeks time ..."
Where is FBM's Pembroke office?
FBM Pembroke, 45-47 Main Street, Pembroke, Wales, SA71 4JS.
