Trusted Agent profile · Pembroke, Wales
Verified
★★★★★
344 reviews across 4 platforms
45-47 Main Street, Pembroke, Wales, SA71 4JS
Part of FBM, see every office.
FBM's office in Pembroke, Wales, at 45-47 Main Street, is rated 4.7 out of 5 across 344 reviews on four platforms, including 254 Google reviews rated 4.7.
254
Reviews on Google
This office
34
Reviews on Facebook
This office
2
Reviews on Yell
This office
54
Reviews on View Agents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I’m absolutely blown away by the service so far. The team at FBM have been fabulous from start to finish. They’ve been professional, friendly and always on ...Read all 16 from sellers
Melissa is our Estate Agent at FBM in Pembroke Wales. I have been property searching over sometime, & my property should be ready to market in 2 weeks time ...Read all 35 from buyers
Anwen is a fantastic agent and communicates well. She always shows initiative and works in the interest of the seller as well as catering for potential buyers ...Read the review from landlords
Rebecca was super helpful and friendly. She answered all our questions and booked us in for more viewings ! Thank youRead the review from tenants
Founded in 1833, FBM Estate and Lettings Agents started life under the famous Frank B Mason, and has continued to be a family-run business to this day. FBM are one of Pembrokeshire’s leading estate and letting agents. Privately owned, our independence means we have drive and tenacity that your average estate agent may not. This has helped us to become the multi award-winning company we are today, boasting offices in the county’s principal towns of Tenby, Haverfordwest, Milford Haven and Pembroke. We get your property seen. We ensure a high profile digital presence including key social media platforms, Google, and on multiple sales platforms including the market leader, Zoopla. You’re in safe hands with FBM.
Every review we hold for the Pembroke office, from every platform, shown as written. First names only.
5/5
GoogleAnwen from Pembroke office showed me around a property. She informed and advised on everything I asked. It really makes a difference when an agent takes the time to know the property and the area! Super helpful, professional and friendly. Thank you 😊 …
5/5
GoogleAnwen was personable, professional and very helpful with the viewing we had with her yesterday. She kindly waited for us to arrive after road closures made us a little late for our scheduled viewing. Thank you
5/5
GoogleI recently sold a house through FBM, Donna and her team in Pembroke were very professional and proactive throughout the process. The marketing was excellent, the photos were impressive and they maximised the use of social media. Highly recommend.
5/5
GoogleFBM Pembroke, Rebecca was a great help. Friendly, professional, and made everything easy.
5/5
View AgentsExcellent service.
We met Melissa at the property we were viewing. She is very knowledgeable and professional but also extremely professional and understanding. First class and a credit to FBM. We also met Donna when she came to value our property. She was excellent also. A great team. Thank you.
5/5
GoogleThanks to the FBM Pembroke team. Big shout out to Donna, Charlotte and Anwen. I truly believe that my purchase would not have happened within the timeframe without your help. Thank you very much for your communication skills, attention to detail and support throughout the whole process. Jill.
5/5
GoogleI had Rebecca showing us around, lovely and friendly, didn't rush us, gave us loads of information, just a lovely experience overall
5/5
View AgentsRiverside House
All exellent! Info from Donna was great especially as I don’t know the area. Great rapport and gave me plenty of time to view the property.
5/5
GoogleWe finally have a place to call our own! Yay! Starting this chapter as a family of three feels really special. Huge thanks to Mr. Lheyton, he was so professional and helpful from the start. Made the whole process a lot less stressful. Finally got the key. The house is exactly what we needed. It already feels like home. Grateful for this new beginning. Thank you FBM
1/5
GoogleRude, patronising, condescending staff. Charlotte is extremely confrontational. Repairs ignored, inspections sprung on tenants with no warnings then charged for their lack of communication. Absolutely appalling service for tenants
Dear Sarah, Thank you for taking the time to share your feedback, and we appreciate your … More
5/5
FacebookJust sold my Mums property with FBM Pembroke. Big thank you to Donna and the team with what was a very emotional sale. I was kept informed of viewings and was given regular feedback at all times. Donna's professionalism at all times was second to none and I would not hesitate to recommend or to use FBM again in the future. Thank you.
Thank you for your wonderful review Shelley! 🙂 it was a pleasure working for you!!
5/5
GoogleAnwen from the Pembroke office has been extremely attentive and helped us through the initial steps to get our property on the market. She has kept us informed on every development and we appreciate her conscientious approach.
5/5
View AgentsExcellent, professional and friendly
As always Amberley was informed, tactful and ready to help. We measured the property top to bottom and she was professionalism incarnate.
5/5
GoogleSteph supported a viewing of a 2 bed semi detached property. Steph was on time, super helpful and also respectful of giving me time to have a good look myself. Highly recommend and thank you!
5/5
GoogleFantastic service from Lheyton and the team at FBM Pembroke. Really appreciate the welcome pack and meeting us at our new home to hand over the keys. Thank you all so much, outstanding service
5/5
FacebookIt's always daunting buying your first home and as a buyer, it's too easy to question the sincerity of the estate agents but we cannot thank Anwen enough for helping us through the entire process. She has been so genuine and helpful and really had our best interests at heart, from the start. Nothing was too much and she went above and beyond in supporting us, in an honest, professional but personal way. Lis went out of her way to keep us updated with such prompt, informative and enthusiastic correspondence, right up until the day of completion. It's a crazy time to try and buy in Pembrokeshire at the moment but their customer service has been unbeatable and we are incredibly grateful.
5/5
View AgentsProfessional and friendly staff
We have recently put our house on the market with FBM. From the onset the staff have been friendly but professional which has been very reassuring. Communication has been spot on and we are happy with the listing presentation.
5/5
GoogleIt's always daunting buying your first home and as a buyer, it's easy to question the sincerity of the estate agents but we cannot thank Anwen enough for helping us through the entire process. She has been so genuine and helpful and really …
Wow! What a lovely review! It was an absolute pleasure to be involved in your experience and we are so pleased it was such a positive one. We wish you the very best for the future and we hope you are very happy in your new home! Anwen @ FBM Sales Team
5/5
View AgentsPleasant, Professional & Efficient
Only just gone on the market but even at the start of our journey with FBM we can tell we’re in good hands! Donna, Melissa & Amberley can’t be more helpful or quicker at getting things going. Would recommend this team to anyone!
5/5
GoogleThe Manager of FBM Charlotte has been very understanding regarding my search as I am trying to secure a property whilst on overseas assignment which brings with it additional strain. Thank you.
1/5
GoogleFBM are categorically the worst estate agent I have had the displeasure of working with. From initial engagement, they overcomplicated what should have been a straightforward buying process and despite having undertaken proof of fund checks with our solicitor (who coincidently are regulated by the SRA) we were forced to utilise lifetime legal - at our cost!. When this was queried it was advised that this would provide protection in the event the property would fall through. After originally having our offer accepted, weeks elapsed with abysmal communication. Despite assurances everything was progressing as it should be, we then had the unfortunate news that the other side had pulled out of the deal (bad but an unfortunate consequence of current regulations). We initially tried to resurrect the deal but it was proving difficult so we pulled out. FBM then contacted us to advise the other side would again accept our offer. At this stage weeks and weeks had elapsed and we were given assurances that the sale would go ahead. FBM managed the communications with the other side but it soon became apparent we were being misled and the deal we had presented was not acceptable to the other side. The communication was abysmal and at times we were given conflicting updates by FBM and the other sides solicitor on the same day!! Our solicitor commented that it was one of the the worst experiences she has had with an estate agent and we certainly share that view. Even worse, when we then tried to recover the costs of the sale falling through (the reason we went through the initial unnecessary hardship of using their third party lifetime legal (which they no doubt get a kick back from!) we were told our membership had expired and we were unable to recover. In all my years of experience buying and negotiating 100s of property deals, FBM are categorically the worst estate agent I have worked with. My disappointment at losing the sale is miniscule in comparison at my displeasure of having to deal with FBM, their abysmal communication and incompetence in progressing what should have been a straightforward case. If the offer was not acceptable, they should have advised this from the start which would have saved us months of cost and time - instead we were strung along and felt like they served as a barrier to doing the deal rather than actually assisting to progress the sale. Definitely an estate agent to avoid.
5/5
GoogleDonna and Steph were amazing throughout our purchase. Nothing was ever too much for them, and they helped us above and beyond, during a rather difficult purchase to make it happen on time. Thanks you to all the team, Helen and Clive
5/5
GoogleViewed a property not too long ago with Steph, and whilst the house wasn’t quite right for me, Steph was absolutely lovely. She was very personable, very easy to talk to and we had a few laughs which made the experience even smoother. …
5/5
GoogleHad a great viewing of Pen-y-Bryn with Charlotte. Relaxed and unhurried and gave my husband and me some time to look around by ourselves. Extremely positive viewing and a beautiful property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
FBM's Pembroke office has 344 reviews across four platforms: 254 on Google, 34 on Facebook, 2 on Yell, 54 on View Agents.
FBM Pembroke is rated 4.7 out of 5 across all 344 reviews, and 4.7 out of 5 on Google from 254 reviews.
16 reviews from sellers, rated 4.8 out of 5 on average. For example, Josephine wrote: "I’m absolutely blown away by the service so far. The team at FBM have been fabulous from start to finish. They’ve been professional, friendly and always on ..."
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Sue wrote: "Melissa is our Estate Agent at FBM in Pembroke Wales. I have been property searching over sometime, & my property should be ready to market in 2 weeks time ..."
FBM Pembroke, 45-47 Main Street, Pembroke, Wales, SA71 4JS.
