College and County Oxford reviews

Maria, I can find no record of you ever having been a tenant with us. Neither are you registered as an applicant. Our contracts are available on our website. If you are concerned about anything specific in the contract please feel free to contact me directly. Mark Crampton Smith Managing Director.

Thanks Dan…. I hope Charmaine will help you find what you are looking for and you will get a chance to experience the service from the property management side of the team as well? Mark Crampton Smith - Managing Director

Maria, I can find no record of you ever having been a tenant with us. Neither are you registered as an applicant. Our contracts are available on our website. If you are concerned about anything specific in the contract please feel free to contact me directly. Mark Crampton Smith Managing Director.

Thank you for taking to time to post a review Howard. Our accreditation with Oxford City Council is an important part of our service to clients as it gives us access to five year licenses. Christina is so highly organised; the Environmental Health department have high levels of trust as we always complete remedial works within the required time frame. Mark Crampton Smith - Managing Director

Very pleased to here the team were helpful during your flat hunting. I do hope that now you are settled into your home that you will continue to feedback on the service you experience from your agents acting for your landlord? Mark Crampton Smith.

Thanks for taking the time to post a review Ed. I am delighted that you have found the team both friendly and professional, and that issues have been quickly resolved. Customer experience is increasingly important in helping people choose products and services. Mark Crampton Smith - Managing Director.

So pleased that you found our service refreshing. Only sorry that we could not find you something! I will let the team know that you were impressed with the service....... they will be delighted!

Thank you Chris for posting a review. I am delighted that you would recommend us. Commendation is the principle way for us to secure new clients and feedback for the team is central to our capacity to continue to improve the customer experience. Mark Crampton Smith - Managing Director.

Thank you Jonny for taking the time to post a review. I am delighted that you feel able to commend the team so. Should you have any further feedback that might enable us to make the customer experience even better, please do contact me directly. Mark Crampton Smith - Managing Director.

Thanks for the feedback, the team are dedicated to going the extra mile for our clients and tenants and its brilliant to see this is noticed. We are confident with our amazing teams, modern approach and cutting edge systems we have in place we can be the best Estate agency / Letting agency in Oxford! Kind regards David (Director)

Ann, thank you for taking the time to give us some feedback on your experience with College and County. I am delighted that it has been a positive one.

Joe, very sorry that you feel the lettings team did not keep you up to date on the landlords decision in respect of the property that you had applied for. I have looked into this, and it appears that our client had literally emailed in his decision an hour or so before you called, and lettings negotiators were still responding to overnight viewings requests when you called. We are working on a real-time tracking system which will be accessible through our website, and allow all applicants and landlords to see where we are in the process by logging on. In the mean-time please accept my apologies for your experience of less than exceptional service.

Thank you Jasmine for posting a review..... I am delighted that Lewis looked after you so well. I always say that letting a property is not rocket science.... but there are some possible traps for the unwary. Luckily we have started tens of thousands of tenancies over the years and seen most of them! Mark Crampton Smith - Managing Director

Rachel, I am sorry that you were frustrated by the time taken to get an email. We let and manage over 1000 properties and sometimes it does take a bit of time to secure and answer from our clients. None-the-less I target my team to respond to emails within 24 hrs, and if we know we cannot provide an answer from our client in that time, we will respond immediately with a revised time frame. If you would like me to look into this matter further please do contact me directly. There may be a learning opportunity for the team here. Mark Crampton Smith - Managing Director.

Thank you Steve for your feedback...... would be great to know what we needed to do to secure the last star..... If you get a chance could you give me a ring at the office to help with further improving our customer experience? Mark Director.

James, sorry that you consider us to be "awful" I would ask you to remember that the deposit is held by us as stakeholder, and we do not propose any deductions. Your landlord does that. It is also worth noting that we have less than one dispute per year go to TDS for adjudication; that is 0.25% of all our tenancies.