Trusted Agent profile · Oxford · Oxfordshire
Verified
★★★★★
482 reviews across 2 platforms
9-10 St Clements, Oxford, Oxfordshire, OX4 1AB
College and County's office in Oxford, Oxfordshire, at 9-10 St Clements, is rated 4.5 out of 5 across 482 reviews on two platforms, including 475 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have used College and County for over 10 years to manage my properties. They provide a very professional and friendly service. The management side of the firm ...Read all 3 from landlords
when the council changed the banding on our property without any warning, they expected us, the tenants (as part time students), to pay the difference in cost ...Read all 4 from tenants
We are a multiple Sunday Times award-winning lettings agent in Oxford and our main focus is treating you honestly and fairly, whether you're a landlord or tenant. We believe in ethical lettings. This means no excessive renewal fees, reasonable and justifiable rates, and deposits returned in full where possible.
The Trusted Agent 2026 results for College and County, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleI'm very happy with the service offered by College and County. They are super responsive and take very good care of tenants. Ewelina Alves, who is the property manager of my house, is very efficient and has always helped to fix any maintenance issue that comes up.
5/5
GoogleGreat experience! Staff more than happy to help at every stage and quick responses. Can't thank them enough for their help finding my new home.
Thank you Paulo for posting a review. Our reputation with all customers is critical to our sustainability as a business. Mark Crampton Smith - Managing Director
5/5
The Trusted AgentGreat
College and County, especially Verity Smith, was extremely helpful and very quick to respond to any query I had. Thank you for all the help!
5/5
GoogleAmazing service from College and County settling into our new tenancy, particularly from Callum who was able to graciously and efficiently assist in all of our questions and concerns.
5/5
GoogleVery well organized and transparent letting agency. I rented my first house in Oxford through them. They typically reply to any email enquiries within one business day. Shout-out to Ines and Danielle for being so nice and for ensuring a smooth renting experience in this insane market.
5/5
GoogleThe staff at College and County have been very helpful.
Thanks for the 5 star review Ann, great to hear the team were helpful. Kind regards David (Director)
4/5
GoogleI found all the staff I spoke with to be really friendly, professional and informative. Really glad I rented with them and would do again. Highly recommend.
Thank you so much for taking the time to post a review...... I am delighted that you feel able to commend us! Would be great to know what we would need to do to collect that extra star though...... please call me if you get a moment as we always look for ways to improve the customer experience! Mark Crampton Smith - Managing Director
5/5
GoogleBest letting agency in Oxford. Help you through the whole letting process, making everything very clear. Good quality houses. All staff were very friendly, helpful and efficient.
Wow......(string of happy emoji) Thank you Ruby! I am delighted that you feel able to commend us; when we all check customer experiences when seeking goods or services, our reputation with our landlord clients and their tenants is critical to our future sustainability. Mark Crampton Smith - Managing Director.
5/5
GoogleWe had a very good experience with C&C, everything went smoothly and quickly, without issues. Whenever we needed help, had any questions or issues they were quick to sort things out were very efficient and all the staff were very friendly.
Thank you for your comments Miklos, I hope that we will be able to provide you with similar service in the future!
5/5
GoogleCollege & County have been very helpful in our hunt for a flat. We have never had any issues getting in contact with them and they have made the whole process or beginning our tenancy very helpful!
Very pleased to here the team were helpful during your flat hunting. I do hope that now you are settled into your home that you will continue to feedback on the service you experience from your agents acting for your landlord? Mark Crampton Smith.
5/5
GoogleI have used college and county as both a landlord and as a tenant. I have found them professional and responsive in both situations. James Fielding
Thank you James for posting a review. We have a number of clients who have previously been tenants with us......... It is really important to the team that the service we provide to all our customers is consistently professional and responsive. If our tenant customers feel appropriately respected and listened to, they are much more likely to look after our landlord customers property as if it were their own. We are always looking for the win-win! Mark Crampton Smith - Managing Director.
5/5
GoogleWe visited College & County in August this year to discuss room rentals, Lindsay took time to explain the market in Oxford, provided us with a location map of areas to view. We found this approach most positive & helpful.
Thank you Peter. The Oxford market is unique.......it is difficult for those arriving late in the season to find a suitable rental solution. Advice costs us nothing.... and is part of our ethical approach, I am pleased that Lindz was able to assist you.
5/5
GoogleGreat experience! Staff more than happy to help at every stage and quick responses. Can't thank them enough for their help finding my new home.
Thank you Paulo for posting a review. Our reputation with all customers is critical to our sustainability as a business. Mark Crampton Smith - Managing Director
5/5
GoogleCollege and County were fantastic in sorting out our tenancy - Ed was great in showing us round the property and made the whole process exceptionally smooth
5/5
GoogleReally helpful Agency. Purdey really went the extra distance to help with communications between us and the landlord so that we could amicably negotiate a fair deal on a nice flat. Thanks for the continued support.
Thank you Tom. I am delighted that your experience of our service levels has exceeded your expectation. Please do keep me informed as you progress through your tenancy. If you have any particular issues I need to know! you can contact me directly via mark@collegeandcounty.co.uk or post your comments here? It is only through customer feedback that we can continue to improve our service levels.
5/5
GoogleCollege and County have taken great care of the our house and tenants. The staff have always gone above the call of duty to ensure excellent management of the property. I would strongly recommend their agency.
Thank you Bernie, for taking the time to post your recommendation. It means a lot to the team to see evidence of another satisfied customer, in an industry where much of the contact from customers is when something goes wrong! I am delighted that you are able to commend us to other Landlords, but please do contact me directly if you ever feel there is some way that we could be even better! Mark Crampton Smith - Director
5/5
GoogleEd was very helpful on the phone, answered all of my queries. Hope to speak to him again in the future.
Great news Zach…. Ed is relatively new to the team here so I am delighted that he has attached to our high standards of customer service. Mark Crampton Smith - Managing Director
5/5
GoogleCollege and County have been amazing at finding good, reliable tenants for me. It has been completely hassel free and a fantastic service. I can highly recommend their services.
Thank you for posting a review Samantha. I am delighted that you feel moved to commend us. It is of course increasingly important to the sustainability of any business that service levels are such that customers are prepared to tell others about it. This is nothing new......... but is accelerated by social media and the internet. Please do contact me directly should you ever notice any way in which our service could be further improved. Mark Crampton Smith - Managing Director.
4/5
GoogleAs tenants we have received good and personal service from College&County. Their communication was prompt and clear and left us with no trouble at the end of the tenancy.
5/5
GoogleCollege and County have been very pleasant and efficient to deal with while renting my flat out. I was well informed about what was going on at all times despite living a long way away.
Thank you Kate for taking the time to give us feedback on the service levels you experienced with the team. I would be anxious if the team were not efficient, but it is also important to us that the experience is a pleasant one for our customers. If there is anything that you think we could do that would make the client experience even better, please do get in touch with me directly. Mark Crampton Smith, Director.
5/5
GoogleMyself and two other professionals rented from College and County in Marston last year. I've never been sorry to see the back of a letting agent before! They were extremely professional, very friendly and helpful. Most importantly for an agent, they were very upfront and honest with us at each stage. I've rented with four different agents in Oxford and these guys were by far the best.
5/5
GoogleGreat service, very responsive and always able to be of help.
Thanks for your feedback Mohammed that's great to hear the team in Oxford have looked after you well. Kind regards David (Director)
1/5
GoogleJust awful. Would have given 0 stars if possible. Massive issues with deposit at the end of tenancy. Not helpful at all. Would reccomend considering any other letting agency before using college and county
James, sorry that you consider us to be "awful" I would ask you to remember that the deposit is held by us as stakeholder, and we do not propose any deductions. Your landlord does that. It is also worth noting that we have less than one dispute per year go to TDS for adjudication; that is 0.25% of all our tenancies.
5/5
GoogleVery friendly, flexible and efficient staff. They've been very quick to respond and helpful when we've had any issues, and have outlined their terms and conditions very clearly from the start. Would highly recommend!
Your recommendation is valuable to us. Thank you for taking the time to make your review. Should you ever consider there is any way in which we could further improve our customer experience, please do not hesitate to get in touch with me directly. Mark Crampton Smith (Director)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Jeremy wrote: "I have used College and County for over 10 years to manage my properties. They provide a very professional and friendly service. The management side of the firm ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, James wrote: "when the council changed the banding on our property without any warning, they expected us, the tenants (as part time students), to pay the difference in cost ..."
Yes. In The Trusted Agent 2026 awards: College and County, Oxford won Trusted Agent.
Tell us what you need and we'll pass your enquiry to College and County and up to three other top-rated agents near Oxford.
