Trusted Agent profile · Oxford · Oxfordshire
Verified
★★★★★
482 reviews across 2 platforms
9-10 St Clements, Oxford, Oxfordshire, OX4 1AB
College and County's office in Oxford, Oxfordshire, at 9-10 St Clements, is rated 4.5 out of 5 across 482 reviews on two platforms, including 475 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll pass your enquiry to College and County and up to three other top-rated agents near Oxford.
Want every enquiry from this page to come to you only? Upgrade to View Agents
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have used College and County for over 10 years to manage my properties. They provide a very professional and friendly service. The management side of the firm ...Read all 3 from landlords
when the council changed the banding on our property without any warning, they expected us, the tenants (as part time students), to pay the difference in cost ...Read all 4 from tenants
We are a multiple Sunday Times award-winning lettings agent in Oxford and our main focus is treating you honestly and fairly, whether you're a landlord or tenant. We believe in ethical lettings. This means no excessive renewal fees, reasonable and justifiable rates, and deposits returned in full where possible.
The Trusted Agent 2026 results for College and County, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleExcellent 5*. They were utterly professional, enthusiastic and above all the communication was first class. I rented a place on East Avenue and found the whole team from start to finish exceptional. If you have a place to rent or are looking to rent - look no further. Thanks
Wow Dane.... Thank you so much for taking the time to post a review....the team will be delighted your time with us has been so positive!!🙂
1/5
GoogleHad a really negative interaction with this estate agent. I called to ask about viewing a property and the person who answered was very rude and unhelpful. She implied that I had misread the listing when there was no mention of what she said in it.
Emily.... very sorry you have had such a poor experience.... please could you contact me directly in order that I can explore this further? Mark Crampton Smith - Managing Director.
5/5
GoogleC&C were my letting agents for 4 years, and they were quick to respond to any concern I had. I liaised with several members of the team and all were polite, friendly and helpful every time. Highly recommend!
Thank you for posting a review. Our reputation is critical to the sustainability of the business. In these Covid times, the increased digitisation of all activity, has resulted in greater cognisance of customer reviews when we all choose goods and services. Mark Crampton Smith - Managing Director
5/5
GoogleC & C served as my Lettings Agency for three years and they were always responsive, helpful, professional, and imminently fair. I would wholeheartedly recommend C & C to anyone looking for Lettings Agency in Oxford, they are the best.PositiveResponsiveness, Professionalism
Thank you Jesse for posting a review. I am delighted that you consider us to be "fair" especially at a time when the pandemic has made everything so much more difficult. Mark Crampton Smith - Managing Director.
5/5
GoogleWe rented a house in Oxford from college and county for 3 years. The property management has been the best I've experienced; swift, effective and trustworthy. I have no complaints about any other areas of their service either, would recommend.PositiveQuality, Professionalism
Thank you Sean. I am delighted that you feel able to commend the service. particularly from the property management team. As indeed will our landlord client be..... his delight will be because you stayed nearly twice as long as the average tenancy term in Oxford; ideal for a property investor to have good long term tenants, so thank you! Of course there are other benefits for Landlords in providing excellent service to our tenants........you will be much more minded to report maintenance issues if you know that you will get a response, and a tenant who feels suitably respected by the landlords agent will be much more likely to respect the landlords property? Mark Crampton Smith - Managing Director.
1/5
GoogleAVOID, THEY JUST WANT YOUR MONEY! I have been a tenant with C&C for a year. In particular I entered as a replacement tenant in a previous agreement, renewed it for another year and terminated my tenancy in advance. I had the chance to experience the worst of the agency. I was renting a room in a shared property managed by this agency. I entered the room with the promise that it was professionally cleaned and I noticed the carpet under the bed had not been hoovered for a very long time. I didn't complain at that time as I thought it was normal and I cleaned myself. I was paying for a cleaning fee included in my rent. A professional cleaner should have cleaned the common spaces every two weeks.... well i have seen the cleaners, but they never cleaned. The cupboards were filthy outside and inside, the utility room was covered in a sticky layer of dirt and the carpet on the first and second floor was never hoovered. The facilities in the kitchen were meant to be cleaned quarterly and this never happened: the dishwasher was covered in a thick layer of mould. I have complained several times and I only got "fake answers": things like "the tenants should take care of the daily cleaning" and "we will instruct the cleaners" (really? never seen the result!). The few times they actually cared they would send a contractor that was often entering unannounced in the property (they claim to always send a mail, and they do, just the contractors never show up when expected!) I was already upset but the worst had to come! When I had to leave the room and move I knew I would have to find a replacement tenant. I wanted to move in March and I personally went to the agency to ask for the property to be advertised already in January. I was suggested that it was maybe to early. I asked again in February and they promised to advertise. "Advertising" meant putting an Announcement only on C&C website, with the wrong pictures and the wrong dates. It took them 10 days and several emails and calls to convince them to put the right pics (that I had to shoot myself) and an advert on Spareroom. Finally, I had to reduce the rent and pay the difference myself to find a replacement tenant on time! Last surprise was at the checkout! C&C requests the property to be professionally cleaned, as I remembered the conditions of the property at my arrival, I have cleaned myself, helped by my girlfriend. We have carefully checked everything (inside and outside the furniture, carpets, walls, switches, bathroom ,shower, windows) guess what? I was charged for a professional cleaning! They found a tiny spider under a window (guess what, under the roof after a week of rain!) and they claimed that my carpet had been shampoo washed at my arrival, so I had to repeat the treatment. It was totally useless to remind them that the carpet was actually dirty at my arrival (my bad: always, always always take pictures!!). I tried to complain, obviously the claim that decisions about the deposit are up to the landlord and I didn't have any written or graphic evidence of my case. I eventually paid 2h of cleaning and that was it. Last but not least, they manage to be quite impolite when talking on the phone and replying to emails. Never again with C&C
5/5
GoogleWould highly recommend College & County- best rental experience I’ve had with an estate agent. The property management team are professional, communicative and attentive when you need them. Thank you for an easy 18 months of renting in St Clements :)
Thank you Sam for posting a review. I am delighted that you are able to recommend us. Please do let me know directly should you think of any way in which our service could be even better! Mark Crampton Smith - Managing Director.
5/5
GoogleWe found a very satisfactory property to rent in a short period thanks to the professional and highly efficient service from College and County. It has been a pleasant experience for us to communicate with the helpful and trustworthy staff there (especially sincere thanks to you Lucy).
Thank you Yun for taking the time to post a review. I am delighted that your experience was so positive you felt moved to post. Do stay in touch with us during your tenancy; it is important to us that our “let only” clients do not run into any issues that we may be able to head off with a bit of timely advice. Mark Crampton Smith - Managing Director
5/5
GoogleThe best estate agent in Oxfordshire, always proactive when it comes to repairs. Also, helped me out when I had a problem. If you are searching for an house/room college and county is the way to go for trouble free accommodation. 5/5
Thank you George for posting a review. In these strange times, anxiety has made it much easier for everyone to give negative feedback, so some affirmation is especially valuable to the team. I know that the people I have working with me are driven to provide the very best customer experience, so will be delighted by your comments. Mark Crampton Smith - Managing Director.
5/5
GoogleProcess for renting a property was smooth - C&C were professional throughout - and they helped make moving in simple and straight forward. They have been extremely accommodating during our tenancy so far.
So good to hear that the team have been professional and accommodating. At this time of year we are processing up to ten deals a day so I am delighted that we have been able to maintain the very high levels of service that the whole team aspire to. Mark Crampton Smith - Managing Director.
1/5
GoogleOne week after a relative's tenancy started, a workman entered the property while they were out. No notice had been given and the front door was wide open. Appalling. So much for ethics.
5/5
GoogleI have had a very good experience with College and County who have been managing my property for several years. They are friendly and efficient and always get tenants promptly, with which I have also had a uniformly good experience. I would recommend College and County.
Thank you Sarah for taking the time to post a review. I am delighted that you feel minded to commend us to others. Increasingly, goods and services are accessed via peer recommendation. This part of the digital reality can only serve to drive up standards of customer service as those who fall short will surely loose market share. Should you ever notice a way in which we could make your experience even better please do contact me directly. Mark Crampton Smith - Managing Director
5/5
GoogleCollege & County are the third letting agent that I have used since living in Oxford, and are by far the most helpful and professional. Repairs and maintenance issues have been sorted out very quickly and staff are prompt at returning phone calls. On the whole a great Letting Agency.
Thank you for your positive feedback........I am delighted that the team here have ensured your occupancy has been a positive experience.
5/5
GoogleThe C&C team are friendly, always willing to help and reliable. I have had no issues as a tenant with fees, maintainence or deposit schemes. I would reccomend them for long-term letting as there are no renewal fees which really sets them apart from the rest.
Thank you Stefanie. I am really pleased that you appreciate the "no renewal fees" policy. Our view is that if we have good tenants it is in our client's best interests to do everything possible to keep them! That is why we do not charge renewal fees.
5/5
GoogleFantastic service performed by College and County, especially to Lewis Stacey. The service was both highly professional and efficient. Absolutely delighted how he handled our large group of 6 people. Thank you very much! Would recommend to any first time people wanting to let a house.
Wow Jennie! Thank you for taking the time to post a review...... I will let Lewis know how pleased you are with his efforts. Do keep me informed as you move into the property and let me know if the team looking after it ever waiver from maintaining the same standards! Mark crampton Smith - Managing Director.
5/5
GoogleC&C were always extremely professional and they dealt with any issue, great and small, efficiently, timely, and in a friendly manner. I had a wonderful experience with them throughout our 3-year tenancy and would not hesitate to recommend them.
Thank you for posting a review. I am delighted that you feel able to commend us..... peer advice is increasingly important in the way we choose goods and services. The fact that you stayed with us for three years is good for my landlord clients too!! Mark Crampton Smith - Managing Director
5/5
GoogleI was locked out as key was not opening and I put a call through to the out of hours team and Team responded very fast and compassionately. I had the key brought to me.
5/5
GoogleCollege and County have been fantastic with the rental of my property. The entire team's communication was fantastic, and they were always able to help and advise with any questions. I felt supported constantly and that they worked with me to find the ideal tenant for my property.
5/5
GoogleA very efficient team, from promptly replying to our queries, to arranging viewing of the property and the process thereafter. Always in constant communication with potential tenants. This is the THE team.
5/5
GoogleCollege and County is a very supportive and helpful Estate Agency in Oxford. I have used many agencies in Oxford previously and can say that this one is the best from my own experience! They’ve always been responsible and any issues we may have had, they’d try to resolve them as soon as possible with a great communication.
5/5
GoogleReferencing and other checkin paperwork was done with web forms - simple and fast. Property manager Verity has always responded promptly to all issues. Overall the agency seems very professional.
Thank you for taking the time to post a review.......... We do see that much of the front end of lettings can be increasingly digitised. (Virtual fully immersive viewings using headsets are just around the corner) but of course the property still needs "looking after" by the occupants with support from the Property Manager and our team of contractors. Mark Crampton Smith - Managing Director
1/5
GoogleTried to keep the entire security deposit just for 'redecoration' - had to appeal the case and eventually we won, but it took months. No support for the tenants, predatory against overseas students with minimal resources for fighting legal disputes. Have heard similar reports from other students losing their entire deposit with no justification when they go back home. Beware C&C.NegativeQuality, Professionalism
5/5
GoogleEfficient agents who deal with practical and legal issues of being a landlord in a timely, courteous and effective manner.
Thanks Margaret, we greatly appreciate the feedback. Ever increasing compliance and legal requirements allow great agents like College and County to demonstrate our value in helping clients navigate these changes efficiently and cost effectively. So pleased to hear the team are doing that and keeping smiles on faces all-round. Kind regards, David (Director)
5/5
GoogleAs tenants we have so far been very impressed by College & County: the team are friendly, efficient, and attentive. Any issues have been responded to and dealt with promptly and cheerfully. Communication is excellent: the use of various online media in addition to telephone contact means that we have consistently been kept fully informed about any maintenance or other issues in the building. The fees and procedures were reasonable and clearly explained: their policy of no renewal fees certainly distinguishes College & County from other letting agents! Overall we feel that we have been well respected as tenants (often one feels that other letting agents only have respect for their landlords) and that we have built-up a good relationship with the team. We have renewed our tenancy with them twice now and would thoroughly recommend them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Jeremy wrote: "I have used College and County for over 10 years to manage my properties. They provide a very professional and friendly service. The management side of the firm ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, James wrote: "when the council changed the banding on our property without any warning, they expected us, the tenants (as part time students), to pay the difference in cost ..."
Yes. In The Trusted Agent 2026 awards: College and County, Oxford won Trusted Agent.
Tell us what you need and we'll pass your enquiry to College and County and up to three other top-rated agents near Oxford.
