College and County Oxford reviews

Thank you for taking the time to post a review Lizelle. I am delighted that you feel able to commend us. Increasingly peer recommendation is critical in the choice of goods and services, and goes a long way to explain why we have maintained steady growth without resorting to the sort of marketing activity that can serve to annoy landlords. Should you ever spot any way that we can further improve our service offering, please do contact me directly. Mark Crampton Smith - Managing Director

“Above and beyond” is the future of all service industry….I completely agree; Sonali is amazing! Amaze-On has set the bar….. if we want to be a sustainable business we need to deliver the kind of service that makes our customers tell everyone! Thank you Anne for taking the time to post a review! Mark - (Director)

Thank you for posting a review. Our reputation is critical to the sustainability of the business. In these Covid times, the increased digitisation of all activity, has resulted in greater cognisance of customer reviews when we all choose goods and services. Mark Crampton Smith - Managing Director

Rajandeep, I am delighted that the team have been empathetic to your position at this difficult time. Thank you for taking the time to post a review.

Very sorry that you you feel we have failed to provide you with exceptional service. Please contact me via the office in order that I can investigate this further. Mark Crampton Smith - Managing Director.

Kate, I am sorry that you have not found our service to be ethical. We pride ourselves on the fact that we have the lowest administration fees in Oxford, and no renewal fees for tenants. We are also clear that our fees to tenants include a range of services that we believe are of great value to our client's tenants; these include an accompanied check-in, and securing of guarantors from all the occupants of an HMO when for our landlord clients, one would do........ we also offer our tenants a final property visit between six and four weeks before a tenancy end in order that we can advise them on what needs to be done to maximise the deposit return. As far as property visits are concerned, we are charged by our terms of business with our clients to visit their property at least twice a year; we do not "mark" our tenants, but do offer advice if we feel there are areas that might lead to dilapidation beyond fair wear and tear at the determination of the agreement. It would appear that you had requested early release.....(that is the only scenario in which our we would ask your "replacement" tenant to pay a share of the deposit to you) The deposit pertains to the whole tenancy, which is joint and several. I do hope that this clarifies things a bit for you. I you still feel that we have not handled your tenancy in an ethical manner please do contact me directly and in confidence to raise a formal complaint and i will investigate further. Mark Crampton Smith, Director.

Thank you Matt for your commendation. I am delighted that the team were able to look after you so well. I know that they too will be excited to read your comments….Seamless service is something we strive for. Mark Crampton Smith -Managing Director

Thanks Lucas, that's great feedback for the lettings team in Oxford. Greatly appreciated. Kind regards David (Director)

Thank you Matt for your commendation. I am delighted that the team were able to look after you so well. I know that they too will be excited to read your comments….Seamless service is something we strive for. Mark Crampton Smith -Managing Director

Kate, I am sorry that you have not found our service to be ethical. We pride ourselves on the fact that we have the lowest administration fees in Oxford, and no renewal fees for tenants. We are also clear that our fees to tenants include a range of services that we believe are of great value to our client's tenants; these include an accompanied check-in, and securing of guarantors from all the occupants of an HMO when for our landlord clients, one would do........ we also offer our tenants a final property visit between six and four weeks before a tenancy end in order that we can advise them on what needs to be done to maximise the deposit return. As far as property visits are concerned, we are charged by our terms of business with our clients to visit their property at least twice a year; we do not "mark" our tenants, but do offer advice if we feel there are areas that might lead to dilapidation beyond fair wear and tear at the determination of the agreement. It would appear that you had requested early release.....(that is the only scenario in which our we would ask your "replacement" tenant to pay a share of the deposit to you) The deposit pertains to the whole tenancy, which is joint and several. I do hope that this clarifies things a bit for you. I you still feel that we have not handled your tenancy in an ethical manner please do contact me directly and in confidence to raise a formal complaint and i will investigate further. Mark Crampton Smith, Director.

Kate, I am sorry that you have not found our service to be ethical. We pride ourselves on the fact that we have the lowest administration fees in Oxford, and no renewal fees for tenants. We are also clear that our fees to tenants include a range of services that we believe are of great value to our client's tenants; these include an accompanied check-in, and securing of guarantors from all the occupants of an HMO when for our landlord clients, one would do........ we also offer our tenants a final property visit between six and four weeks before a tenancy end in order that we can advise them on what needs to be done to maximise the deposit return. As far as property visits are concerned, we are charged by our terms of business with our clients to visit their property at least twice a year; we do not "mark" our tenants, but do offer advice if we feel there are areas that might lead to dilapidation beyond fair wear and tear at the determination of the agreement. It would appear that you had requested early release.....(that is the only scenario in which our we would ask your "replacement" tenant to pay a share of the deposit to you) The deposit pertains to the whole tenancy, which is joint and several. I do hope that this clarifies things a bit for you. I you still feel that we have not handled your tenancy in an ethical manner please do contact me directly and in confidence to raise a formal complaint and i will investigate further. Mark Crampton Smith, Director.

Thank you for taking the time to post your review. I am delighted that the team have impressed you. Feedback from customers is invaluable; not only keeping everyone motivated to maintain the high levels of efficiency and professionalism you have commented on, but in order that we can continue to improve our services. Should you ever notice any area where you consider there might be room for improvement, please do not hesitate to get in touch directly! Mark Crampton Smith Director.

Thank you Anna for taking the time to post a review...... I am delighted that you have found the team to be efficient and friendly. We do try and be very careful about who we act for on a let only basis...... As reputation is increasingly important with peer to peer recommendations for all services and products, it is critical that we only represent those Landlords who are as ethical as we are when it comes to responding to maintenance reports as well as their contractual and legal responsibilities. If you have any concerns please do get in touch in confidence. Mark Crampton Smith - Director

Delighted that you consider that the team have “gone the extra mile” in providing services to you and your tenants. When we get it right, we can add value to the relationship between yourselves and your tenants, and ensure both legal and moral integrity. It is always a pleasure to work with conscientious clients.

Wow Dane.... Thank you so much for taking the time to post a review....the team will be delighted your time with us has been so positive!!??

Thank you for taking the time to post a review Alice. I am delighted that you found the team to be both helpful and communicative... I do firmly believe that good communication i the key to strong service levels, and therefore property management. We have reduced the number of properties that each team member looks after to under 100 so that they can be sure to respond quickly and efficiently when clients and tenants need us.

Wow Dane.... Thank you so much for taking the time to post a review....the team will be delighted your time with us has been so positive!!🙂

Thank you for posting a review. Our reputation is critical to the sustainability of the business. In these Covid times, the increased digitisation of all activity, has resulted in greater cognisance of customer reviews when we all choose goods and services. Mark Crampton Smith - Managing Director

Emily.... very sorry you have had such a poor experience.... please could you contact me directly in order that I can explore this further? Mark Crampton Smith - Managing Director.