Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFriendly, knowledgeable and efficient staff, for two years from check in to check out. Our house was well managed from the outset and the end of tenancy property check / deposit return was done fairly. The landlord himself was great, and communication between him and us was well handled by the agency. I would rent a College and County property again. Thank you.
Michael · 31 August 2019
Agent replied
Thank you for taking the time to leave a review Michael. There is no doubt that increasingly, our digital reputation is a primary driver for our sustainability. I am delighted that you have found the team to be knowledgeable and efficient. Mark Crampton Smith - Managing Director.
★★★★★ 5/5
GoogleHad a great experience with College and County from the first phone call. Their costumer attention is definitely very different from other Property Agencies I had to work with in Oxford. The staff is friendly and trustworthy having a refreshing way of working. Also, their processes/paperwork are easy, modern and professional. Could not ask for more on my arrival to Oxford, highly recommended!
Tiago · 28 July 2019
Agent replied
Tiago, thank you so much for your positive review. I am delighted that you have found the team at College and County so customer focused. Your recommendation is most valuable. Please do keep in touch throughout your stay and let me know if you can suggest anything that could further improve our offering. Mark Crampton Smith, Director.
★★★★★ 5/5
GoogleCollege and County were excellent at providing all the necessary information for starting and finishing my tenancy. I really enjoyed my time staying at the property and they were really flexible for arranging my end of tenancy earlier than contracted as well! The process of ending the tenancy was really smooth and they provided recommended cleaners to make sure I could get the deposit back in full at the end.
Robbie · 5 August 2023
★★★★★ 5/5
GoogleWe rented a student property from College & County for one year and were very pleased with their services. College & County dealt with maintenance issues promptly and made the renting process as simple as possible. Their communications were clear throughout and staff were always friendly and helpful. Sonali Deshpande (Property Manager) deserves particular commendation for her service. Thank you.
Katie · 29 July 2020
Agent replied
Thank you Katie for taking the time to post a review.I am delighted that you are happy with the service we have provided on behalf of your Landlord. I will pass on your comments to Sonali. Mark Crampton Smith - Managing Director.
★★★★★ 5/5
GoogleI had a very rewarding experience with College and County as I started to rent out my flat. I felt well informed and was not rushed. They were responsive and made, what I feared could be a challenging process, much easier. I have already recommended them to a friend, who had a much less enjoyable experience elsewhere.
Michael · 12 April 2021
Agent replied
Thank you Michael for posting a review. Service is everything in building a sustainable business. As you have so clearly demonstrated peer recommendation is how we increasingly access all goods and services. the pandemic has further accelerated this process as we are much more used to "on-line" access for everything. If we can assist your friend we will of course........ meanwhile, should you ever spot any way in which we could further improve our service, please do contact me directly. Mark Crampton Smith - Managing Director.
★★★★★ 5/5
GoogleI had a great experience with College and County Letting Agents. Danielle was of great help, she was very reactive and answered all my questions and concerns.
Simon · 12 February 2023
★★★★★ 4/5
GoogleI have been a college and county tenant for 2.5 years. The service provided has definitely improved over that time and is usually friendly and efficient. If there is a problem with the house that can be easily resolved, usually someone will be around quickly to help. I would use them again if I needed to look for another house to rent.
Fran · 28 July 2019
Agent replied
Thanks for your feedback Fran. I am delighted that our service is improving; it is part of our mission to challenge the stereotype view of letting agents, and ensure that we develop a more pan-European model of delivering homes in the private rented sector.
★★★★★ 5/5
GoogleThroughout the processing of finding a property for me and my partner to move into Lewis and the College and County team were extremely helpful in arranging virtual viewings and answering any questions and queries we had promptly and clearly. Would recommend to anyone looking for properties to let in Oxford.
Sam · 14 March 2022
Agent replied
So pleased the team provided a service that merits your commendation. We think we are “nailing it” but in the end it is only our customers that can make that call! Mark Crampton Smith - Managing Director.
★★★★★ 5/5
GoogleI greatly appreciate the invaluable help, support and advice from Sonali, David and all at the Oxford office. Special thanks to Sonali who is amazing.
Lynette · 12 February 2023
★★★★★ 5/5
GoogleThank you Christina for your very efficient HMO application on our behalf
Tony · 28 July 2019
Agent replied
Sorry Tony, only just noticed that you have left us a review. Christina is indeed remarkably efficient. This has led to her having the full trust and respect of the Environmental Health officers in Oxford City Council, which in turn makes life much easier for our clients. Thank you for taking the time to post your comments. Mark Crampton Smith - Managing Director
★★★★★ 5/5
GoogleWe are a group of post grad students/professionals and we have been so impressed by our experience with college and county. All of our dealings with Tabitha have been really positive and she has always been really understanding and responsive with any issues that have arisen during our tenancy.
Hannah · 14 March 2022
Agent replied
Thank you Hannah for posting a review. Our reputation with tenants is critical to the sustainability of our business. Increasingly anyone seeking to access services will take a long look at customer reviews. Mark Crampton Smith - Managing Director
★★★★★ 5/5
GoogleWe've had a great experience with College and County so far. From the point of finding the property we liked to the management side of things, Danielle and Rani have been wonderful.
Giedrė · 14 April 2025
★★★★★ 5/5
GoogleC&C are an excellent ad reliable firm. We have found them to be excellent communicators and trouble shooters, they have managed our property now for four years, and the result is that it is always rented out to good tenants, is kept in good repair and it generates a good and steady income for us! Well doe all round
Rupert · 30 July 2019
Agent replied
Thank you Bernhard for taking the time to post a review. I am delighted that you feel able to commend us to other Landlord Clients. It is clear that reviews on the internet do impact decisions when people are choosing products and services. It is also one of my favourite parts of my job, when I am able to tell the team about positive feedback from a client. So often, we only get contact from people when there is a problem.....and I guess this is why sharing positive feedback has such a disproportionately powerful effect on the morale of the team.
★★★★★ 5/5
GoogleMy son used College and County initially as a student tenant. We were so impressed with the service that, when we later became landlords in Oxford, they were the first agent of choice. In the seven years we have let our house through them, they have not disappointed. They are helpful, efficient, proactive and I would unequivocally recommend them.
M · 28 July 2019
Agent replied
Malcolm, Penny, Thank you so much for taking the time to give us feedback on the service that you have experienced. I am delighted that you feel able to recommend us unequivocally........ I do not think we could do much better than that! Of course, should the standard of service ever slip, I do hope you would contact me immediately, it is critical to us all that we maintain exemplary service levels for all our customers.
★★★★★ 5/5
GoogleI must say that this is the first time I have had such a pleasant experience with an estate agency. Danielle from College and County was incredibly helpful and supported us throughout the challenging process of relocating to the UK from abroad. We greatly appreciated her attention and dedication.
Nicolas · 26 July 2024
★★★★★ 5/5
GoogleMy experience with College and County has been great. I have found Samantha professional, polite, and helpful. Her communication has been fantastic, very quick and responsive. After dealing with estate agents across the South East and London, it is refreshing to encounter an estate agent that values integrity . They clearly have a lot of respect for their clients and I felt comfortable and informed throughout our negotiations.
John · 30 May 2023
★★★★★ 5/5
GoogleCollege and County have managed our rental property for several years now and we have always found them to be extremely efficient, quick to communicate and sort out any problems. At the end of a tenancy, we've never had to wait long for a replacement tenant and everything is arranged with the minimum of fuss. Very satisfied.
Lesley · 24 February 2020
Agent replied
Thank you Lesley for taking the time to post a review. If I may say, it has been a pleasure to work with such a professional Landlord over so many years. None-the-less, I am delighted that you feel able to recommend us, and will pass on your comments to the team. Should you ever notice any way in which we could further improve our service please do not hesitate to get in touch. Mark Crampton Smith - Managing Director
★★★★★ 5/5
GoogleLibby was our property manager and she was excellent through the whole tenancy! Efficient, honest and upfront. Just what you want from a letting agency!
Tom · 14 December 2022
★★★★★ 5/5
GoogleThe team support is very good and every time we are calling and give a positive answer end of the point everybody every staff member is good
HARI · 23 May 2025
★★★★★ 5/5
GoogleAm has been incredibly helpful from the onset of moving in, from allowing us to pick up the keys early to efficiently rectifying any issues we had upon moving in . Am Thank you again for all your help. It was really appreciated!
James · 17 October 2024
★★★★★ 5/5
GoogleCollege and County are the best letting agents I have rented with in Oxford - easy to get in contact with, always willing to help no matter how small the problem, and consistently reasonable. The letting process is entirely paperless - ethical and also much easier to keep organised, and the staff are friendly and extremely reliable.
Matt · 28 July 2019
Agent replied
Thank you Matt for taking to time to commend us. I am delighted that you have found the team helpful and reasonable. Please do not hesitate to contact me directly should you think of any way in which we could further improve the customer experience. Mark Crampton Smith-Managing Director
★★★★★ 5/5
GoogleI went through the procedures of finding properties to rent with them. It is a very pleasant experience for me, as I found them to really try to think from the student's perspectives and were very very helpful. Thank you again!
James · 15 October 2022
Agent replied
Thanks for the feedback James, great to hear the team have looked after you so well. Kind regards David Gilson (Director)
★★★★★ 5/5
GoogleCollege and County have been managing my property for over ten years now, and have unfailingly provided excellent service to me as a landlord, which I believe also benefits the tenants -- repairs are dealt with promptly and issues addressed. Very professional and pleasant staff. Highly recommended.PositiveResponsiveness, Professionalism
Nick · 12 November 2021
Agent replied
Thank you Nick for taking the time to post a review........but it can't be ten years surely!! I do think that successful residential lettings is a partnership business and by pushing the Ethics of what we are all doing, we have been able to attract staff, landlords and applicants who buy into the idea....... this really does make delivering "excellent service" much easier and more rewarding for all. Mark Crampton Smith - Managing Director
★★★★★ 5/5
GoogleCollege & County were our landlords for 2 years and were very easy to work with. If there were any practical issues with the property, College & County were quick to send professional support.
Sonali in particular was fantastic and is an asset to the College & County team.PositiveProfessionalism
Mr · 26 August 2021
Agent replied
Thank you Mr Milton for posting a review. I completely agree, that Sonali is great asset; I am very fortunate that she is one of a team who are all a real asset to the business...... in fact, they are the only asset of the business. Although it says on the in, Lettings and property management, we are really about relationship management. the whole business is much more about people than it is property! Mark Crampton Smith - Managing Director.
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