Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleWe have been renting a property managed by College & County for the past 9 months. Their initial fees were reasonable, we thought, compared to other letting agencies. Their service has been excellent. Whenever there is an issue with the property they are quick to repair it and have also supported us in requesting custom modifications (e.g. fitting bicycle locks to the outside of the property). Overall, we find them reasonable and responsive and are happy to continue renting properties from them.
Omer · 31 July 2014
Agent replied
Omer, we are delighted that your overall experience has been positive, and that you will be continuing to rent from us. I hope that you will enjoy the fact that we do not charge you any renewal fees!
★★★★★ 5/5
GoogleI have been a tenant in a College & County house for the last year and a half.
Overall, I have been very impressed with the conduct of C&C. From initial contact to viewing the house, to paperwork to general communication C&C have been very good. We have extended with them twice, and due to circumstances these extensions were not possible for the full year. However C&C have been very flexible and, together with the landlord, have been incredible helpful with our renewals (and saved us a lot of hardship if they had have been unable to help!).
Use of facebook, emails, telephone and walk ins we have been able to contact C&C (and them contact us) with relative ease and responses for the most part have been quick.
From what I have seen and heard, I believe that the C&C's agencies fees are pretty good for the Oxford area, and they have been particularly generous with the renewals we have gone through.
In terms of contractors and repairs, we have been informed well in advance of any works that need to be done. Repairs and issues that we have highlighted have been responded to quickly, although in one case (due to contractor ill-health) repair commenced a lot later than we would have liked. But in all other cases it has been carried out in a very timely fashion.
Apart from the initial occasional inspection (to check we were not destroying the house) C&C have left us to it. On their part, I get the impression they build up a trust of the tenants based on early observations and communication for which my housemates and I are very grateful for.
Overall, impressed. And my hope is this will continue through the rest of the tenancy and into end of contract proceedings when they come about.
Thank you College & County (and the landlord)
Chris · 31 July 2014
Agent replied
Thank you Chris for your measured and thoughtful review. I too hope that the "end of contract" proceedings will be as professional as you have found the rest of your rental period. If you have any concerns, at any stage do not hesitate to let me know. I am always available through the office number or if away from my desk, ask a team member to transfer the call to my mobile. Customer feedback is the primary driver to improved levels of service.
★★★★★ 5/5
GoogleCollege & County address our issues quickly and on our terms, even through lengthy processes. Special thanks to Lindsay for helping us through a tenancy change swiftly and to our desires.
Nayan · 30 July 2016
Agent replied
Thank you for taking the time to provide us with feedback. Being able to offer some flexibility to tenants with fixed term contracts, is an important part of our "ethical" commitment. Of course this is always our clients decision, but if we have a safe procedure, that is clear to all parties, and there is no material loss to our client, we are generally able to accommodate a request to vary the contract.
★★★★★ 5/5
GoogleWe have had excellent experiences with lettings and property management teams at College and County. Having rented a managed property by College and County, I can say that they provide a professional service to a high standard with prompt responses to inquiries and any reported issues. Highly recommended for renting in Oxford.
Hassan · 29 June 2023
Agent replied · 29 July 2023
Thank you so much for taking the time to share your fantastic experience with our lettings and property management teams at College and County. We greatly appreciate your kind words and are delighted to hear that you had an excellent renting experience with us.
Your recommendation means the world to us. We take pride in our commitment to delivering exceptional service, and it's wonderful to hear that we have earned your trust and confidence. We aim to make the process of renting as smooth and stress-free as possible, and your feedback reaffirms that we are on the right track.
Kind regards
David Gilson (Director)
★★★★★ 5/5
GoogleI had a really good experience finding an apartment with the Oxford St Clements agengy and filling all of the necessary paperwork. As a foreigner I wasn't familiar with the renting process in the UK, but everything was very well explained to me and could happen online, which was very convenient. Ines, my agent, was very helpful, responsive and accomodating while guiding me through the process, thank you again Ines!
Camille · 26 February 2021
Agent replied
Thank you Camille, for posting a review. I am delighted that Ines was able to provide such good customer service. She to will be pleased to hear that your experience was so positive. Do not hesitate to get back in touch if there is ever anything else we can help with..... the team know Oxford well so should you require advice on any other services just ask! Mark Crampton Smith - Managing Director.
★★★★★ 5/5
GoogleAll the staff we’ve encountered at College and County have been so friendly and helpful, namely Maja before she was on maternity leave and Sonali. Everything has always gone smoothly, from signing the contract initially through to leaving the property.
Any issues we had at the property were dealt with in a timely manner and communication was always clear. I actually can’t fault College and County at all! It’s been a pleasure.
Ali · 13 August 2020
Agent replied
Thank you Ali! Maja and Sonali will be delighted that you have found the service so "faultless". It is increasingly important for my landlord clients that the tenant experience is so positive. In the end, anyone choosing goods or services these days will check customer reviews. Mark Crampton Smith - Managing Director
★★★★★ 5/5
GoogleThe service is amazing. I am receiving prompt reply from my Property manager Callum who is always supportive. All my queries are resolved with best support. I have moved in my apartment (it's been over a month) and I am enjoying my stay here. Thank you College and County. I am definitely going to recommend you to my family and relatives.
M&H · 29 July 2022
Agent replied · 29 July 2023
So pleased that you are finding the service worthy of commendation. Peer reviews are now the principle source of new business. Of course our landlord clients need to be confident that we are representing them in the best manner and how better to evaluate that than by reading the reviews of end users of our service. Thank you for taking the time to post........ should you ever spot a way in which our service could be even further improved do let either Callum or myself know! Mark Crampton Smith - Managing Director.
★★★★★ 5/5
GoogleThe service is amazing. I am receiving prompt reply from my Property manager Callum who is always supportive. All my queries are resolved with best support. I have moved in my apartment (it's been over a month) and I am enjoying my stay here. Thank you College and County. I am definitely going to recommend you to my family and relatives.
M&H · 17 July 2022
Agent replied
So pleased that you are finding the service worthy of commendation. Peer reviews are now the principle source of new business. Of course our landlord clients need to be confident that we are representing them in the best manner and how better to evaluate that than by reading the reviews of end users of our service. Thank you for taking the time to post........ should you ever spot a way in which our service could be even further improved do let either Callum or myself know! Mark Crampton Smith - Managing Director.
★★★★★ 5/5
GoogleAmazing team , highly professional and very approachable.
Sanchit · 17 April 2026
★★★★★ 4/5
GoogleJust had my property in Oxford let through College and Country in St Clements Road and this is the third time to work with C&C. The letting service is provided by Ines James who is very helpful and a real gem indeed. I look forward to working with Ines again when the lease expires.
Patrick · 26 December 2024
★★★★★ 3/5
GoogleOverall good experience with the company and continue to use them just a few issues with certain members of staff over properties that are just not to standard. I understand that a lot of issues like hot water, general wear and tear , mould and doors and lights not working or closing properly for example are not primarily their fault but some properties on their listing are just not to standard and landlords should be ashamed for what they charge. They are mostly lovely and respond quickly to concerns or questions.
Jade · 12 August 2023
★★★★★ 5/5
GoogleThis is a great agency - all the staff are helpful and efficient - especially Danielle and David. I recommend them to tenants and landlords.
R · 28 July 2019
Agent replied
Thank you Rachel for taking the time to leave us a review. I am delighted that you have found the team efficient and helpful. Please do get in touch directly and in confidence should you ever notice a way that our offering could be even better! Mark crampton Smith Director.
★★★★★ 5/5
GoogleCollege and County have served us extremely well for years. Thank you Verity for your recent swift action in keeping our tenants happy and safe.
Pauline · 28 July 2019
Agent replied
Thank you Pauline for taking the time to post a review. Verity will be delighted you have so valued her actions on your behalf. Do let me know if you ever spot some way that we could further improve our service? Mark Crampton Smith-Managing Director
★★★★★ 5/5
GoogleGreat to work with Evie at College & County, been very helpful/efficient! 😊 …
Immaculate · 20 February 2026
★★★★★ 5/5
GoogleWe had a great experience with College and County! They were kind, considerate, communicative, and even worked around me having a dog in the rental property during visits and showings. My flatmate and I needed to terminate our lease early and they worked fast and efficiently to fill the vacancy and we even received our full deposit back! I would definitely recommend them as a letting agency for tenants in Oxford.
Isabella · 29 February 2024
★★★★★ 5/5
GoogleCollege and County was perfect all time. Ines James was fantastic with us. Thanks Ines!!
Adriana · 26 July 2024
★★★★★ 5/5
GoogleI have had a wonderful experience so far in both finding and renting a property with College and County. The process was seamless and they were very quick to help with any query, and really took the time to explain everything to me. Everyone who I have spoken to in the office (on the phone or in person) has been very friendly and helpful; a special mention goes to Charmian Monroe who has really been there for me every step of the way with starting my new tenancy (from showing me around the property, answering any queries, being very reassuring, and fixing any issues extremely quickly). Thank you to the whole College and County team for making it a pleasure to rent with yourselves!
Danny · 26 July 2023
★★★★★ 5/5
View Agentsgetting help with council tax rebanding
when the council changed the banding on our property without any warning, they expected us, the tenants (as part time students), to pay the difference in cost. When I went in to College and County to get it sorted they were very understanding and helpful. Patrycja chased up the landlady and the council to come to an agreement and we were absolved from having to pay extra council tax. Great service which put the tenants first!
James · 6 May 2016
Agent replied · 9 May 2016
James, thank you for taking the time to give us feedback. In this instance by bringing this matter to our attention, we have been able to challenge the City Council's new rating for Council Tax following the reconfiguration of the property. This in turn will mitigate the cost for future tenants.
★★★★★ 5/5
GoogleAfter dealing (unsuccessfully) with several other agents in Oxford, we had an overwhelmingly positive experience with College and County.
The timings of our move were tighter than ideal, and the team at C+C acted especially quickly on our behalf, to make the process as easy as possible. All our enquiries have been replied to swiftly, and always with a helpful response. On the two occasions that we have been to the office in person we have been helped quickly and professionally by different members of the team.
I wouldn't hesitate to deal with C+C again in the future, or recommend them to others; whereas I would actively avoid interacting with other Oxford estate agents that we have come across.
Digby · 24 July 2023
★★★★★ 5/5
GoogleGreat company to work with. Fantastic communication and always go above and beyond.
A · 20 February 2026
★★★★★ 5/5
GoogleI've been a tenant with a number of different letting agencies before. College and Country have been the best by far, they're friendly and nice to work with
Update a year later after checking out: they were very accommodating when I had to make short-notice rearrangements to the checkout schedule (around the bank holiday weekend!) which made a stressful week less stressful. Thank you!
George · 29 July 2021
Agent replied
Thank you George for taking the time to post a review. I am delighted that you feel the team are both friendly and easy to work with. It is critical to the sustainability of the business that we continue to make our customer experience exceptional. Of course increasingly, potential tenants will not engage with agents unless there is clear evidence that they will have a positive experience. So your feedback is very valuable to us. Mark Crampton Smith - Managing Director
★★★★★ 5/5
GoogleDealt with them as a tenant. Richard was very efficient and dealt with us honestly and fairly throughout the time we used them.
Matthew · 28 July 2019
Agent replied
Matthew, Thank you for your feedback....... I am pleased that you found the service provided by Richard to be efficient.
★★★★★ 1/5
GoogleI was treated as a burden to this company for the entire year I lived in a house managed by them. The managers especially the manager of the branch where Adele works was rude and found it difficult to communicate with people on a human level. Deposit was frankly stolen from us.
AVOID THIS COMPANY
Harry · 28 July 2019
★★★★★ 5/5
GoogleC&C are the most efficient, professional and friendly firm I deal with in property management, and this is not just amongst lettings agents but across the whole sector I have dealt with in Oxford since I began work here in 2017... highly recommended.
Shaun · 23 October 2023
Agent replied · 21 March 2024
Thanks for the feedback Shaun great to hear!.. We do have an exceptional team. David (Director)
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