Rook Matthews Sayer Newcastle Upon Tyne reviews

★★★★★ 5/5

Trustpilot

Rook Matthews Ponteland staff handled…

Rook Matthews Ponteland staff handled our house sale extremely well and were very professional in their full approach to the transaction.Whilst in the end we did not proceed with the sale this was entirely due to us not being able to find suitable alternative accommodation even though Rook Matthews had found us an extremely patient buyer.It is now our intention to look for another smaller property in a few years when we are a little older and we will have no hesitation in using Rook Matthews Ponteland again.

John · 9 November 2021

★★★★★ 5/5

Google

Great branch I recently purchased a house from them. Sign was took away quick.

Elaine · 5 April 2025

★★★★★ 5/5

Trustpilot

Excellent service

Barbara and the team were extremely helpful from start to finish, guiding me through the process and managing all of the viewings and enquiries. This made things much easier for us as a family.

Mrs · 23 June 2021

★★★★★ 5/5

Trustpilot

5 star and then some

Exceptional service and attention to detail from Alistair. Regular updates throughout the whole process, he made contact at all the right times and as he said he would. A man of his word and the true embodiment of the word professional. I literally cannot recommend highly enough. Thank you again.

Micky · 3 June 2024

★★★★★ 4/5

Trustpilot

Good communication is vital…

I have recently delt with the Fenham branch of RMS for both letting and selling purposes. Although the whole process has been slow and frustrating at times there has been excellent communication and a very professional approach to getting satisfactory outcomes.

Jan · 15 November 2025

★★★★★ 5/5

Trustpilot

Professional service

Very professional service. Sold a commercial property for me. Highly recommend. Thanks to Michael, Gordon and Chris.

Mr · 20 June 2023

★★★★★ 5/5

Trustpilot

6 wallington drive

I must say that the staff at west Denton were very professional,a shout out to Barbara and ellie, couldn't have got through the whole process without there help made the process so much easier

Stephen · 4 May 2021

★★★★★ 5/5

Trustpilot

The most helpful estate agent known to man!

From the absolute beginning of my house sale journey I have been treated with the upmost respect and nothing was ever a bother. I explained my current situation and the reason why I required such a quick sale and the staff took everything on board and acted promptly. Within 3 days of putting my house up for sale it was sold. I had interest from the very beginning. Michelle and Kate guided me throughout the sale process and we’re very helpful had I needed anything clarified, Dawn also supported as she chased the buyers solicitors on several occasions for answers. Thank you to everyone who helped and supported me along this journey. After using a previous estate agent with no luck I really wouldn’t use anyone else. Yous are all amazing and deserve the absolute world!

Jodie · 17 September 2021

★★★★★ 5/5

Trustpilot

FIRST CLASS SERVICE FROM WEST DENTON BRANCH

Used the West Denton branch to handle the sale of my property and was impressed with the service from start to finish. Realistic valuation, honest and open property appraisal and regular and timely communication throughout. The team are approachable and professional, deliver first class customer service and were a pleasure to deal with.

Geraldine · 19 March 2024

★★★★★ 5/5

Trustpilot

RMS West Denton

Just about to complete on the sale of my late aunties property in what has been a very difficult and emotional time the staff at RMS West Denton have been amazing. Bruce and Ellie have been so professional, kind, patient and understanding x Ellie I don’t think I’d have got through last couple of weeks without your help and kindness you are a star and a credit to RMS Thank you all

Michelle · 4 October 2022

★★★★★ 5/5

Trustpilot

Gordon and the team worked extremely…

Gordon and the team worked extremely hard to get our purchase across the line despite difficulties due to the current climate. They always responded to queries and addressed issues swiftly. I’d recommend. Thanks again.

Chris · 1 March 2021

★★★★★ 5/5

Trustpilot

Great service

I was guided through my purchase from day one, kept informed and could always speak to someone if needed. Great service by all and in particular Michelle. Thank you very much.

Amber · 22 September 2021

★★★★★ 5/5

Trustpilot

We had a really smooth experience

We had a really smooth experience. Everything went very smooth and we have got the house that we really wanted. My 2 year old is gonna have the perfect bedroom now. Thanks guys

Adam · 29 April 2021

★★★★★ 5/5

Trustpilot

Purchase - excellent experience

Thank you for all the assistance in our recent purchase. Ellie. Natalie and Neil at Gosforth Branch. A great experience with strong communication and chasing the vendors and our solicitors by the team. Really appreciated this as it kept us informed.

MICHAEL · 7 October 2024

★★★★★ 5/5

Google

RMS West Denton branch handled the sale of my property professionally and without issue from start to finish. As I now live away from the area, they did the viewings and the valuation given by them was as expected. I have no hesitation to recommend them as an agent for property sale.

Geordie · 25 March 2024

★★★★★ 5/5

Trustpilot

We used our local branch at Forest Hall…

We used our local branch at Forest Hall and everyone there was extremely helpful, efficient and friendly. We were kept up to date with viewings and feedback from potential buyers, they helped us with paperwork and legal documents and the whole experience was seamless. We will definitely recommend them.

Jan · 20 May 2024

★★★★★ 5/5

Google

The staff at West Denton RMS were professional and supportive throughout in what was a difficult sale. They showed politeness and courtesy when calling and managed others to the best of their ability in the process, particularly during the final stages. Regular updates were supportive as was their approach.

Lucy · 6 August 2025

★★★★★ 5/5

Trustpilot

First time buyers experience

We had a fantastic experience with Rook Matthews Sayer when buying our first house. Alistair Bowman, a mortgage manager in the firm was brilliant. He took my partner and I through every step of the way, keeping us on the right track and rapidly answering our (many!) questions. He made the whole experience a lot less stressful. We would highly recommend his services.

Faye · 5 June 2023

★★★★★ 5/5

Trustpilot

I had great service from Gordon during…

I had great service from Gordon during the lease of my commercial property. Very supportive and quick response to queries. Would recommend. Thank you!

Amy · 18 March 2026

★★★★★ 5/5

Trustpilot

The team at Rook Matthew Sayers…

The team at Rook Matthew Sayers Ponteland office did NOT disappoint. From the valuation visit, throughout the sale process & up until completion we felt their advice, market knowledge & professionalism was everything we wanted from a team trusted to sell our property. They understood our house wasn’t just a ‘house’ but our home and this home needed to be sold as such. From the initial photography, online marketing, accompanied viewing and high levels of communication throughout the process we couldn’t have been more satisfied. Well done the Ponteland RMS team. We’re glad we chose you!

Fedupwaiting · 20 March 2021

★★★★★ 5/5

Trustpilot

Rook Mathews Gosforth

I never thought I would say an estate agency was worth every penny, but in this instance it certainly has been. Natalie Best handled every curved ball thrown at us . She gave us help, reassurance and guidance every step of the way. For which we are extremely grateful. Definitely a positive experience for us.

Lynne · 5 December 2023

★★★★★ 5/5

Trustpilot

Rookmatthewsayer Gosforh

Wonderful and professional service from start to finish. All the staff I dealt with at RMS genuinely have the best interests of their customer at heart. Despite the stressful time I was going through they were not only helpful and efficient but also calm, kind and reassuring with nothing being too much trouble. A heartfelt thank you to everyone in the Gosforth branch, I cannot recommend them highly enough.

Susan · 10 September 2022

★★★★★ 5/5

Trustpilot

Gosforth RMS. Exceptional.

I have recently completed on the sale of a property with RMS Gosforth. The team are a credit to the larger company - friendly, efficient and at all times professional. They clearly understand their business and I would not hesitate to recommend. Thank you for making what I expected to be a painful process so easy and straightforward. From valuation to completion stage the service provided was exceptional.

Sandra · 29 September 2022

★★★★★ 5/5

Trustpilot

Neil Walton has given me so much help…

Neil Walton has given me so much help throughout the entire process. I am first time buyer and he has given me so much clarity and assurances on things that initially seemed daunting. 10/10 would recommend.

Matthew · 23 October 2024