Trusted Agent profile · Newcastle Upon Tyne
★★★★★
701 reviews across 2 platforms
120 Roman Way, West Denton, Newcastle Upon Tyne, NE5 5AD
Part of Rook Matthews Sayer, see every office.
Rook Matthews Sayer's office in Newcastle Upon Tyne, at 120 Roman Way, is rated 4.8 out of 5 across 701 reviews on two platforms, including 66 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Rook Matthews Sayer hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Upon Tyne.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
TrustpilotWhat can we say best advisor to date.
What can we say. This person is a genius and knows his job back to front!! Recommend to any potential house buyer. Goes that extra mile!
We're absolutely thrilled to receive your review for our Mortgage Advisor Gary, thank you so much for taking the time to leave a 5 star rating, it means the world to us! Best wishes, RMS.
5/5
TrustpilotWest Denton branch handled my sale and…
West Denton branch handled my sale and achieved a higher price for me. They kept in regular contact re viewings and offers by phone and email. Very pleased with their service.
We really appreciate you taking the time to leave this 5 star review for RMS West Denton Carol! Thank you so much.
5/5
TrustpilotRMS Fenham Branch…
Many thanks to the staff at RMS Fenham Branch who have been very professional, friendly, helpful and thorough throughout the tenant find process. This is the second time we have used them on a fully managed basis and have had no complaints at all.
Thank you so much for taking the time to leave this 5 star review for RMS Fenham, we really appreciate it!
5/5
TrustpilotBlyth branch were excellent
Blyth branch were excellent. Michelle, Kate and mortgage advisor Nichola were brilliant at keeping me up to date. Would definitely recommend RMS.
Thank you for taking the time to leave our Blyth team and specifically Michelle, Kate and Nichola a very kind review. We are glad to read that you received 5 star professional service from our team. Many Thanks again.
5/5
TrustpilotAllister Bowman / Rooke Matthew sayer
Rooke Matthew sayer helped us by our first and second home, Allister Bowman helped us acquire our offer and he was brilliant he became like a friend to me and my partner explaining every step and checking in on us when he didn’t have to go that extra mile, we wouldn’t use anyone else.
Dear Aarron, we really appreciate you taking the time to leave this five star review for our Mortgage Advisor Alistair.
5/5
TrustpilotRookies review
This is the second time I have chosen rook matthews sayers, the first was for my own property purchase and on this occasion was for a retirement property for my father, each time all of the staff have been friendly and helpful, nothing seemed to be a hardship, I wouldn’t definitely use them again and would recommend them to anyone.
Dear Chris, thank you so much for taking the time to leave this fantastic 5* review for RMS Gosforth. They will be thrilled to read your kind words.
5/5
TrustpilotEllie & Claire - RMS West Denton…
Ellie & Claire at the West Denton branch were extremely helpful and responsive throughout my purchase. They assisted throughout a delay on the legal side - very supportive during my first home purchase! Thank you!
Thank you so much Hayley for taking the time to leave this great review for RMS West Denton, we really appreciate it!
5/5
TrustpilotExcellent service throughout
Excellent service throughout. Dealt with Michael, very professional and efficient making it a very easy and hassle free process. Would highly recommend.
Dear Niki, thank you for taking the time Michael from our commercial team five stars and a lovely review. We're very happy to know you received professional and efficient service throughout the process, we hope to be able to provide this for you again in future!
5/5
TrustpilotVery happy to buy a property through…
Very happy to buy a property through Rookmathew, they were great from start to finish. A huge thanks to Barbara
Dear Keith, thank you for taking the time to leave Barbara and the rest of the West Denton team 5 shiny stars and a lovely review. We're so glad they were able to provide you with great service throughout. Thank you again
5/5
TrustpilotGreat service
Gordon and Chris have recently helped us acheive two commercial lettings in a short period of time. Apart from being helpful and supportive, as many other agents are, what sets them apart is keeping us informed even when there is little interest and taking proactive steps to acheive the letting. Amjed
Thanks Amjed for the great five star review for RMS Commercial, we really appreciate it and shall pass your kind words onto Gordon & Chris.
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Used for both my sale and purchase and all staff at the Gosforth branch were helpful and professional throughout. Nothing was too much bother. I would recommend anyone to use Rook Matthews Sayer
We really appreciate you taking the time to leave this fantastic 5 star review for RMS Gosforth. We're so happy to hear that you would recommend us in the future and we'd like to wish you good luck in your new home.
4/5
TrustpilotGreat service
The sales team were always helpful, polite and timely in answering queries. They always made you feel that you were valued as a customer
Thanks Bob for taking the time to leave us a great review! We're delighted that you felt supported by the team and we'd love to know what we could do to make your experience 5 star worthy. Best wishes, RMS.
5/5
TrustpilotExcellent Sales Experience
Excellent sales experience in 2021/22 with The Blyth Branch from start to conclusion with successful sale of our property. Great marketing advice, related legal and conveyancing support. They were able to assist with all viewings and kept us in the loop at all times. I have used them before for sale of our main property in 2019 and would definitely recommend to others.
Good morning, thank you for leaving our Blyth team 5 shiny stars and a lovely review. We're so glad the team were able to provide you with such good service in 2019 that you chose to instruct us again. We hope to work with you again in the future, many thanks for the recommendation to others.
5/5
TrustpilotFeel like a valued customer
Branch Manager Steven Douglass of the Forest Hall branch is friendly, positive, encouraging, and responsive. I have appreciated his wisdom (as I am a first time seller) and feel like my house and my experience actually matter to him.
Thank you so much Amy for leaving such a kind review for Steven in our Forest Hall branch, we really appreciate it!
5/5
Trustpilot2nd time I’ve used Alistair for buying…
2nd time I’ve used Alistair for buying a house and both times he has been superb. Very informative and patient. Would highly recommend
Thank you so much for your recommendation Dan, we really appreciate you highlighting our Mortgage Advisor Alistair.
5/5
TrustpilotFirst class communication.
First class communication.Great initial experience and photos on right move .Very helpful when dealing with solicitors . Friendly and supportive at all times .
Thank you so much for taking the time to leave Steven, Faith and the rest of our team in Forest Hall a 5 star review, we really appreciate it!
5/5
GoogleThe team have really helped me out, this was my first house and I was pretty much clueless but due to the help of my mortgage advisor nichola and staff member Karen they've really kept me up to date with paperwork and been both extremely supportive and friendly! So I would just like to say a big thanks to them for that. And would advise anyone to use this estate agents! X
Wow! Thanks for this Lisa! Nichola really knows her stuff and the rest of the staff are so grateful for your kind words!!
5/5
TrustpilotPainless process.
The staff in Fenham branch were extremely helpful, and kept us informed at every stage of the process until the eventual sale. Many thanks.
Thank you so much Steven for taking the time to leave this lovely review for our team in Fenham, we really appreciate it!
5/5
TrustpilotFantastic Estate Agents
Rook Matthews Sayer were fantastic. Everyone knows that selling a house is stressful however RMS made the whole process so easy. Sadly our chain broke a couple of times however RMS were quick in re-marketing our home and we ended up getting a great price. Excellent communication throughout and the staff in the Blyth office are clearly passionate and are really good at what they do.
Dear Jonny, We're very happy that after a few hurdles we were able to secure you a buyer for your house and at a price you were happy with. Thank you for taking the time to leave 5 stars and write such a kind review.
5/5
TrustpilotEveryone I dealt with though your amble…
Everyone I dealt with though your amble office helped me a great deal through the whole process of buying my flat, can’t thank them enough.
We're thrilled to know that you felt supported throughout your purchase. Thank you so much for taking the time to leave this 5 star review for our team in RMS Amble.
5/5
TrustpilotGood, professional estate agents
Excellent experience of selling a property. It wasn't a straightforward sale but it was handled with tact and understanding. All the people in the office were professional, friendly, efficient and honest. They kept in touch and I never felt like I was being ignored. I have used them before and would definitely use them again
Hi, thank you so much for leaving this 5* review. Please could you let us know which branch you dealt with so we can share your kind words with them? marketing@rmsestateagents.co.uk
5/5
TrustpilotBlyth Branch
The Blyth staff have been very supportive during the sale of my home. Communication has been good, although there were times that I had to wait for updates via email due to the team being extremely busy, which I could cope with. The staff are very friendly, and always picked up the phone if I had any queries or questions. Thanks for all your help guys!
Dear Tara, thank you for taking the time to leave our Blyth branch five shiny stars and a lovely review. We're glad you're happy with the service we provided and understanding of the covid-19 constraints we faced. Thank you again
5/5
GoogleFabulous customer service at West Denton branch, Bruce Walker stand out as stars. Very active in getting things done! great communication with a friendly approach. Keeps the customer in loop even help's with filling the technical details in the forms. I would highly recommend Rook Matthews West Denton branch to anyone thinking of selling their house.
Hello Muhammad, thank you for the shiny 5* review for our West Denton branch. We're glad our team could help you every step of the way.
5/5
TrustpilotProfessional local experts
All the staff at RMS were excellent throughout our house sale. They kept in touch at regular intervals and helped guide us through our first sale. Very reasonable fees and highly professional.
Thank you very much Joe for taking the time to leave us such a great review, we really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Rook Matthews Sayer hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Upon Tyne.
