Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have used Rook Matthews Sayer…
I have used Rook Matthews Sayer Gosforth several times over a period of nearly 20 years. The service received has always been excellent. From valuation and throughout the negotiation process, I have been supported and kept informed. I can thorough recommend RMS Gosforth.
Mrs · 14 March 2023
Agent replied · 17 June 2024
Dear Mrs Grant, we really appreciate your custom throughout the years and thank you for always coming back to us and choosing RMS as your selling agent. Thank you also for the five stars and the kind words, this means the world to us.
★★★★★ 5/5
TrustpilotProfessional and efficient
The staff were all very helpful and approachable and explained the process of selling the house really clearly.
Mrs · 17 September 2024
Agent replied · 22 October 2024
Thank you so much Mrs Knowles for leaving our team in RMS Blyth a 5 star review. It really means the world to us.
★★★★★ 5/5
GoogleAgents were amazing,efficient professional and friendly.Special thank you to Barbara__you were superb.x
Joseph · 16 June 2020
Agent replied · 15 June 2024
Hello Joseph,
Thank you for taking the time to leave us a great review, it's really appreciated and we'll make sure that Barbara reads your lovely comments. Thanks again
★★★★★ 5/5
TrustpilotTeam
Neil and the whole team were fantastic throughout. Very helpful and no questions until answered . Would highly recommend.
Louise · 26 August 2024
Agent replied · 22 October 2024
Hi Louise, thank you so much for highlighting our Mortgage Advisor Neil to us. We're so happy to see you had a great experience using our service and that you would recommend our team.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, good communication, quick to understand. Friendly and very approachable and always helpful, we used the forest hall branch
Mrs · 10 August 2024
Agent replied · 23 August 2024
We are thrilled to receive your review for RMS Forest Hall. Thank you so much for taking the time to leave such kind words Katherine, we really appreciate it!
★★★★★ 5/5
TrustpilotAn excellent service from Rook Matthew…
An excellent service from Rook Matthew Sayer. Would highly recommend. I used RMS to purchase a cafe and from day one the help and guidance I received was excellent. Gordon, the estate agent, who I dealt with was professional, supportive and went over and above to help ensure we had a timely completion.
Lisa · 16 November 2021
Agent replied · 17 June 2024
Dear Lisa, thank you very much for taking the time to write a lovely review. We're very glad Gordon was able to provide you with 5* service throughout the purchase. Wishing you all the luck with your cafe, we're sure it'll be a smashing success!
★★★★★ 5/5
TrustpilotFast efficient friendly
Fast efficient friendly - kept in touch on a very regular basis with updates
John · 17 November 2025
★★★★★ 5/5
TrustpilotBlyth branch staff were very helpful…
Blyth branch staff were very helpful and kept us informed at every stage of the process.Would recommend and use this branch again.
Amber · 14 June 2024
Agent replied · 23 August 2024
Thank you so much Amber for leaving RMS Blyth a 5 star rating, we really appreciate your recommendation as it helps other customers find us!
★★★★★ 5/5
TrustpilotVery knowledgeable and friendly staff
Very knowledgeable and friendly staff , honest and keep you updated throughout .
Customer · 6 November 2024
Agent replied · 17 June 2024
Thank you for leaving us a 5 star rating, we are very happy that you were satisfied with the service our team provided.
★★★★★ 5/5
TrustpilotExcellent professional and responsive…
Excellent professional and responsive service from the team at Forest Hall. I would definitely recommend their service to prospective home buyers and purchasers.
Jo · 21 May 2024
Agent replied · 17 June 2024
Thank you so much Jo for taking the time to leave us a wonderful review for our team in RMS Forest Hall, we really appreciate it!
★★★★★ 5/5
TrustpilotFriendly Helpful & Efficient
We recently sold a property in Ponteland through RMS. All of the staff we dealt with were friendly, helpful and efficient and the sale went through quickly without a hitch. Thank you for your great service!
Paul · 2 August 2023
Agent replied · 17 June 2024
Dear Paul, thank you so much for giving our lovely estate agents in Ponteland a great review! Thanks for choosing RMS!
★★★★★ 5/5
TrustpilotFlat Rental
Excellent . We were delighted with everything. Cristy Wailes in the Jesmond branch dealt with the rental.She is excellent at her job and is very pleasant to deal with . She found us a choice of 2 ideal tenants and an excellent rental price. - delighted
Mrs · 31 August 2022
Agent replied · 17 June 2024
Dear Mrs Minty, thank you so much for taking the time to leave RMS Jesmond, especially Cristy this wonderful 5* review.
★★★★★ 5/5
TrustpilotGood estate agent lovely friendly staff…
Good estate agent lovely friendly staff kept us updated all the way to the end
Paul · 26 September 2024
Agent replied · 22 October 2024
Thank you Paul for leaving this this fab review for RMS Bedlington, we really appreciate it!
★★★★★ 5/5
TrustpilotPonteland Branch
Ponteland Branch. Excellent service selling my property. It was a difficult property to sell, with no useful comparables, and a number of problems. They gave good practical advice, tested the market. Their professionalism, courtesy, tact, and patience was sorely tried at times, but they came through it with all sides still smiling. Well done everyone.
Lancelot · 27 February 2021
Agent replied · 17 June 2024
Dear Lancelot, thank you for taking the time to leave our Ponteland branch 5 stars and a thoughtful review. It is lovely to read such kind words, our Ponteland team are fantastic members of the RMS family and a real asset. to the company. We're very glad to have been able to find you a suitable buyer and to have sold achieved a price you were happy with. Thanks again.
★★★★★ 5/5
TrustpilotExcellent service from Rook Matthew…
Excellent service from Rook Matthew Sayer Gosforth would definitely recommend.
Kerrie · 9 December 2025
★★★★★ 5/5
TrustpilotExcellent service from both Michael Fox…
Excellent service from both Michael Fox and Gordon Bird at Rook Mathew Sayers . They obtained a swift commercial let for me at an excellent rental and had several interested tenants within one week . They were very knowledgable about the market demand . Very pleased I engaged their firm .
Maureen · 13 November 2021
Agent replied · 17 June 2024
Dear Maureen, thank you for taking the time to write a lovely review for our commercial team, specifically Michael and Gordon. We're so glad they were able to achieve an excellent rental income for you. We hope you choose to instruct us again in the future. Thanks again!
★★★★★ 5/5
GoogleBrilliant service from this branch. We have just purchased our first house and everyone went above and beyond to help us through out the purchase. Kept us up to date constantly and even chased up solicitors on our behalf. We can’t believe how quick the sale was. Thanks very much! We are now very happy home owners!
Rachel · 16 June 2020
Agent replied · 15 June 2024
Hi Rachel, Thanks so much for taking the time to leave us such a great review. We're delighted to read of your positive experience with our West Denton branch. Wishing you all the very best in your new home.
★★★★★ 5/5
TrustpilotThe girls in the Blyth office have been…
The girls in the Blyth office have been fantastic. They have supported us throughout the whole process which has been very difficult and emotional for us. We want to say a huge thank you to the whole team for your kindness and highly recommend the agency to anyone thinking of moving home.
Linda · 2 August 2021
Agent replied · 17 June 2024
Dear Linda, thank you for taking the time to leave our Blyth branch 5 stars and a lovely review. I am very glad they were able to fully support you throughout the whole process. We hope you're very happy in your new home and have been able to relax and put your feet up! Thank you again
★★★★★ 5/5
TrustpilotExcellent team /…
From start to finish this company / team have been amazing.
DMC · 14 November 2025
★★★★★ 5/5
TrustpilotBlyth Branch - Brilliant!
The Blyth branch have recently assisted with my purchase and have been brilliant. I had a mix up from my solicitors side and they immediately solved the problem for me. I highly recommend the company, especially this branch and would absolutely work with them again in the future.
Emma · 10 February 2022
Agent replied · 17 June 2024
Dear Emma, we are so glad that our Blyth team were able to help get your property purchase over the line! We hope you're very happy in your new home, thanks again!
★★★★★ 5/5
TrustpilotExcellent customer service.
Excellent customer service from all the staff in the Gosforth office. Natalie continually updated me with the proceedings and frequently chased up my solicitor.
Mr · 11 March 2024
Agent replied · 17 June 2024
Thank you so much Mr & Mrs Sobbart for leaving a 5 star review for our team in RMS Gosforth, we really appreciate you taking the time to do so.
★★★★★ 5/5
TrustpilotFantastic
Made a stressful time so much less stressful.
Mr · 9 December 2025
★★★★★ 5/5
TrustpilotRMS commercial
My husband and I have bought 8 commercial properties through RMS, the level of customer service is exceptional. The commercial team, led by Michael, are very professional, knowledgeable and helpful.RMS commercial have also let our properties finding us great tenants, and have put in place there leases.A strong enthusiastic team, fully recommend them.
Maggie · 25 February 2021
Agent replied · 17 June 2024
Dear Maggie, Wow first of all thank you for the continued instructions, we really appreciate it, especially in times like these. Our commercial team are very important members of the Rook Matthews Sayer family, we're so glad they have been able to provide you with 5 star service and hope they continue to do so for all future instructions. Thanks again
★★★★★ 5/5
TrustpilotThe estate agent was exceptional
The estate agent was exceptional. Fast service, efficient, always good at keeping us updated. Would highly recommend. One of the few estate agents that sticks to the legal requirement sending out the offer officially by email! Very professional.
A · 9 March 2023
Agent replied · 17 June 2024
Thank you for leaving this review for RMS Ashington. We really appreciate you taking the time to do so.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
