Trusted Agent profile · Newcastle Upon Tyne
★★★★★
691 reviews across 2 platforms
120 Roman Way, West Denton, Newcastle Upon Tyne, NE5 5AD
Rook Matthews Sayer's office in Newcastle Upon Tyne, at 120 Roman Way, is rated 4.8 out of 5 across 691 reviews on two platforms, including 57 Google reviews rated 4.5.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst class service
From our first contact i had total trust in the RMS team they were always helpful, prompt, reliable and professional I cannot fault them at all
Thank you so much Mandy for leaving us a fantastic 5 star rating!
5/5
GoogleI have used RMS a number of times and will continue to do so. Sadly, on this occasion, my sale fell through after many frustrating weeks, however, staff were wonderful throughout. I would recommend this company. Always happy to do business with them.
Dear Pauline, we really appreciate your kind words and also taking the time to leave RMS West Denton 5*s. Although this sale fell through, we will look forward to working with you again in the future.
5/5
TrustpilotFantastic
Absolutely cannot fault Julie and all the team at RMS in Ryton. They kept us updated at every step and really helped us when it came to chasing down solicitors on both sides. So friendly and professional, really put us at ease when we felt like the whole thing was falling apart at times.Thankyou so much
Dear James, thank you for writing lovely words regarding Julie and the rest of the Ryton team. We're glad they were there to support you and help get the sale over the finish line. Thank you again!
5/5
TrustpilotRMS are super efficient
RMS are super efficient! Communication was first class and they were brilliant at chasing solicitors in regards to our sale and purchase.
Thank you so much Jodie for taking the time to leave this review for RMS Gosforth.
5/5
TrustpilotHighly recommended
I've used Rook Matthews Sayer for many years now, for the letting of my commercial properties and also for the purchase of my home. The staff members I've dealt with have all been friendly, pro-active and efficient when dealing all aspects of sales and letting and I look forward to working with the team for many years to come. Highly recommended.
Dear Glenn, thank you for leaving 5 stars and a lovely review for both our Commercial and Residential teams. We're glad you've received friendly and efficient service service during your instructions with RMS. We're excited to work for you again in the future. Many thanks again
5/5
TrustpilotNeil Walton was very good from start to…
Neil Walton was very good from start to completion date.
Hi there, thank you for taking the time to leave 5 shiny stars for Neil, our fantastic mortgage advisor.
5/5
TrustpilotNatalie and the team
Natalie, Ellie and Eve and the rest of the team and Rook Mathew Sayer were very friendly and very pleasant and helped me and my family anyway they could.
Thank you so much for your leaving RMS Gosforth a 5 star review and for having such kind words for them, we really appreciate it.
5/5
TrustpilotMichael Storey Mortgage Advisor
5/5
TrustpilotI can highly rate this company for…
I can highly rate this company for their diligence, responsiveness and will to help. Will be using again
Thanks Darren! We do pride ourselves in our due diligence and the time we take to ensure everything adds up before passing the sale over to solicitors, so we are thrilled to see this highlighted by yourself. We really appreciate you taking the time to leave us a great review and hope we can be of assistance again in the future.
5/5
GoogleLovely people Ellie is great and always smiling very helpful team
Wow, thank you Tony! It's lovely to receive 5 shiny stars & to read such kind comments about Ellie. We hope we can be of assistance again in the future!
5/5
GooglePoor Ellie must have had the hardest sale of her life, and through no fault of her own. She was a gem from start to finish and ensured we actually got to the finish line. Hurrah and thanks to RMS West Denton.
Dear Dianne, thank you for another 5*'s, this time for our West Denton branch. Ellie is indeed a gem and she is a credit to our company. We greatly appreciate you taking the time to leave such a fantastic review for our team at West Denton.
5/5
TrustpilotOutstanding service and support
Excellent support from the staff and a very efficient process. Our house sold within 3 days! Without any doubt, the best estate agent in the north east by far.
Thank you so much for your kind words Kev. We really appreciate you leaving our team in RMS Bedlington such a great review.
5/5
TrustpilotRemortgage help!
Just finished completing my latest remortgage, can't fault the service Alistair B was so helpful any query I had he was there to help the situation and get us through our mortgage deal smoothly. Really recommend him for helping us get through at just the right time. Thanks again!!
Dear Katlin, thank you so much for leaving this wonderful 5 star review for our mortgage advisor Alistair.
5/5
TrustpilotFriendly helpful and great at keeping…
Friendly helpful and great at keeping us up to date with what was happening with our house sale.
Thank you so much Sarah for leaving us a 5 star review, it means the world to us.
5/5
TrustpilotWonderful
Cannot fault the wonderful team at RMS Gosforth. From valuation and marketing through to completion everyone was very helpful and supportive at a stressful time. Excellent communication. Would highly recommend them.
Thank you so much for this lovely 5 star review for our team at RMS Gosforth. We really appreciate your feedback and recommendation.
5/5
TrustpilotExcellent service and Communication all…
Excellent service and Communication all through the buying process. Thanks Ross.
Dear Ross, thank you for taking the time to leave Rook Matthews Sayer 5 stars!
5/5
TrustpilotRook Matthews Sayer
Rook Matthews Sayer, BlythA brilliant team at RMS Blyth who were so helpful and supportive. From the valuation through to completion, the team were just brilliant. They were all so friendly and kept me updated regularly about progress with the sale. Would highly recommend them.
Dear Jane, thank you so much for taking the time to leave this lovely review for our team in Blyth and for your 5 stars. We're thrilled to know you would recommend RMS.
5/5
TrustpilotFirst Property
Excellent support provided by all staff members I encountered, made the process of buying my first home painless and easy. Can't thank them enough for the support they gave throughout the process.
Dear Mr Maughan, thank you so much for taking the time to leave RMS Blyth a 5 star review, we really appreciate it!
5/5
TrustpilotRyton Branch
Dealt with the staff at the Ryton branch, who were friendly and helpful through the whole process of buying a property. The process dragged on for an absurd amount of time due to problems on my end, but the team kept in regular contact and were sympathetic and cordial throughout.
Good morning, thank you for leaving our Ryton team a lovely review. We're so glad they were able to help you secure your new home!
5/5
TrustpilotI have used Rook Matthews Sayer…
I have used Rook Matthews Sayer Gosforth several times over a period of nearly 20 years. The service received has always been excellent. From valuation and throughout the negotiation process, I have been supported and kept informed. I can thorough recommend RMS Gosforth.
Dear Mrs Grant, we really appreciate your custom throughout the years and thank you for always coming back to us and choosing RMS as your selling agent. Thank you also for the five stars and the kind words, this means the world to us.
5/5
TrustpilotProfessional and efficient
The staff were all very helpful and approachable and explained the process of selling the house really clearly.
Thank you so much Mrs Knowles for leaving our team in RMS Blyth a 5 star review. It really means the world to us.
5/5
TrustpilotExcellent service
Excellent service, good communication, quick to understand. Friendly and very approachable and always helpful, we used the forest hall branch
We are thrilled to receive your review for RMS Forest Hall. Thank you so much for taking the time to leave such kind words Katherine, we really appreciate it!
5/5
TrustpilotTeam
Neil and the whole team were fantastic throughout. Very helpful and no questions until answered . Would highly recommend.
Hi Louise, thank you so much for highlighting our Mortgage Advisor Neil to us. We're so happy to see you had a great experience using our service and that you would recommend our team.
5/5
GoogleAgents were amazing,efficient professional and friendly.Special thank you to Barbara__you were superb.x
Hello Joseph, Thank you for taking the time to leave us a great review, it's really appreciated and we'll make sure that Barbara reads your lovely comments. Thanks again
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