Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotJust out for a quick buck
I recently wrote to RMS for information about the local area, I did not get a reply of any kind. I Dont think I will be giving them any business.
S · 5 October 2023
Agent replied · 17 June 2024
Thank you very much for your feedback, we appreciate you taking the time to let us know about your experience. We are really disappointed to receive this review and as you can see from our rating, this is very out of the ordinary for us as a company. We’d like to apologise for the fact that you did not receive a reply from us regarding your enquiry. We strive to provide excellent service and unfortunately in this case due to human error that did not happen. If there is anything we can do to make things right, please do not hesitate to contact us.
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish! Adapted to meet our availability to view property, moved at pace with good clear communication, and professional nudges when needed to keep things moving. Also a friendly manner from all we spoke to :)
EmmaR · 4 December 2022
Agent replied · 17 June 2024
Hi Emma, thank you so much for your 5* review! Could you let us know which branch it was who helped you so we can pass on the praise? marketing@rmsestateagents.co.uk
★★★★★ 5/5
TrustpilotBrilliant service from the RMS Blyth…
Brilliant service from the RMS Blyth team .. very friendly and helpful , they could not have been more helpful , thankyou all !
LHill · 6 February 2024
Agent replied · 17 June 2024
Thank you for taking the time to leave our team in Blyth a 5 star review!! We really appreciate it.
★★★★★ 5/5
TrustpilotFirst class service from the RMS Blyth team!
Truly professional and efficient service from RMS Blyth. They have gone over and beyond expectations, nothing has been too much trouble in their response to all my queries. In nail-biting times, their friendly reassurances has been so helpful. Many thanks to the whole team!
Anne · 3 June 2022
Agent replied · 17 June 2024
Dear Anne, thank you for writing a lovely review for our Blyth team, we're so glad the whole team were able to support you well through the process. Many thanks again!
★★★★★ 5/5
TrustpilotGreat company to deal with, very smooth experience
We dealt mainly with the Gosforth office and Natalie who was always available at a moments notice and proactively chasing updates from others on our behalf.Would happily reccomend and deal with RMS again
Steven · 22 June 2023
Agent replied · 17 June 2024
Thank you so much Steven for such a lovely review for RMS Gosforth, we really appreciate you taking the time to leave this.
★★★★★ 5/5
TrustpilotFirst time buyer in the UK
I'm a first time buyer in the UK - Rook Matthews Sayer (Blyth branch) made buying my new apartment an absolute breeze! The staff were very professional and accommodating throughout the entire process! Thanks to all involved.
Paul · 10 February 2023
Agent replied · 17 June 2024
Dear Paul, thank you so much for leaving RMS Blyth five stars - we really appreciate it! We hope you're settling in to your new home well.
★★★★★ 2/5
TrustpilotService was okay
The purchase of our house was through RMS Fenham which was okay. I suspect there are more efficient and friendly estate agent services elsewhere.
Eleanor · 19 January 2024
Agent replied · 17 June 2024
Dear Eleanor, thank you for letting us know of your experience. However we do find this very disappointing and as you can see from our 4.8 rating we really pride ourselves in our customer service and RMS Fenham are no exception with the team often highlighted in great reviews. We would really appreciate it if you could send us an email to highlight any issues you had with our team.marketing@rmsestateagents.co.uk
★★★★★ 5/5
TrustpilotFlat purchase
From start to finish buying my flat the girls have been brilliant, couldn’t have done more. Always returned my calls and helped my through this stressful process. Well done bedlington branch will definitely use yous again
Mandy · 8 March 2023
Agent replied · 17 June 2024
Dear Mandy, thank you very much for leaving this review and for giving RMS Bedlington 5 stars, we appreciate it so much. We hope you settle into your new home well.
★★★★★ 5/5
TrustpilotThe service provided by RMS once we…
The service provided by RMS once we decided to sell our house has been excellent. All of the staff are friendly, knowledgeable and efficient. I couldn’t ask for more and would certainly recommend them 100%RMS Gosforth Branch did the ‘job’
Joyce · 3 October 2022
Agent replied · 17 June 2024
Dear Joyce, thank you so much for taking the time to leave this lovely 5* review! RMS Gosforth will be thrilled to read this. Thank you also for your recommendation, we truly appreciate this.
★★★★★ 5/5
TrustpilotGreat experience!
Very professional and responsive, Alistair helped me complete on my first home and couldn't have been more helpful. Great value also considering the current challenges in the housing market. Thoroughly recommend both Alistair and the company as a whole for those looking to buy or sell.
Michael · 10 December 2021
Agent replied · 17 June 2024
Dear Michael, thank you for leaving our Ashington team a lovely review and 5 stars! We're very glad our team were able to secure you a mortgage and help you complete on your first home. We hope you're happy in your home and consider using RMS if you're ever looking to sell. Many thanks again!
★★★★★ 5/5
TrustpilotWould highly recommend
Would highly recommend! Very experienced team within the Gosforth area, great communication throughout the process! We would definitely use Rook Matthews Sayer again
Jennifer · 26 January 2024
Agent replied · 17 June 2024
Thank you so much Jennifer for leaving RMS Gosforth a 5 star review, we really appreciate your recommendation.
★★★★★ 5/5
TrustpilotHouse Sale
Absolutely superb service from Rook Mathews Ryton,
Steve · 18 November 2025
★★★★★ 5/5
GoogleI highly recommend Rook Matthews Sayers West Denton office for your house sale.
It’s a personal place to deal with.
My sale was dealt with very professionally. The staff were friendly, helpful and …
Steve · 16 April 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave this wonderful five star review for RMS West Denton, Steve. We really appreciate it!
★★★★★ 5/5
TrustpilotHighly recommended.
Knowledgeable, efficient, reliable and friendly. We bought our first house with their help, remortgaged with their guidance over the years, and have depended on them through our recent Transfer of Equity.Great communication, down-to-earth explanations and realistic timeframes made everything easy.
Jane · 13 September 2022
Agent replied · 17 June 2024
Dear Jane, thank you so much for your 5* review! We're pleased you've continued to benefit from our services since your first home purchase.
★★★★★ 4/5
TrustpilotSteven Parker assisted my sale
Steven Parker assisted my sale. Very professional, prompt contact and information when needed.
MALCOLM · 19 July 2024
Agent replied · 17 June 2024
Dear Malcolm, thank you for taking the time to leave our Fenham branch, specifically Danielle a good review. We are glad you were guided through the process well.
★★★★★ 5/5
TrustpilotCan not fault Rook Matthews Sayer with…
Can not fault Rook Matthews Sayer with the sale of our home. In what has been a stressful time they have made things so much easier for us. They have been so helpful throughout and every member of staff have been amazing! Can't thank them enough.
Charlotte · 4 October 2021
Agent replied · 17 June 2024
Dear Charlotte, We're so glad our Blyth team were able to assist you fully and ensure a completion on your home sale. We really appreciate the review and hope you're happy in your new home. Thanks again
★★★★★ 2/5
GoogleVery poor service from the beginning. Firstly, they took photos of the house on a basic iPhone… …
Smart · 16 April 2024
Agent replied · 15 June 2024
We are very disappointed to receive your 2* review. I can confirm that we take customer service very seriously and it is rare for us to receive such a low review. We're aware that you're still in communication with our team in West Denton … More
★★★★★ 5/5
TrustpilotRook Mathews sayer in ponteland what…
Rook Mathews sayer in ponteland what can I say! Professional, warm, patient and held us from viewings to getting our keys. Sian leads a great team
Kim · 25 October 2023
Agent replied · 17 June 2024
Dear Kim, thank you for taking the time to leave a review for our team in Ponteland, we really appreciate your kind words.
★★★★★ 5/5
TrustpilotGood customer service
Good customer service, support and guidance from the Forest Hall branch.
Alan · 19 August 2024
Agent replied · 23 August 2024
Thank you Alan for taking the time to leave RMS Forest Hall a 5 star rating.
★★★★★ 5/5
GoogleI have had absolutely first class service from Rook Matthews Sayer. Barbara, at the West Denton office, has been absolutely brilliant, from start to finish- working tirelessly on my behalf, guiding and supporting me through the sale process, keeping me informed at every stage and really going the extra mile to secure my sale.
Vivienne · 17 June 2019
Agent replied · 15 June 2024
Wow, thank you Vivienne! It's lovely to receive 5 shiny stars & to read such kind comments about Barbara. We hope we can be of assistance again in the future!
★★★★★ 5/5
TrustpilotAlistair morgage advisor
Alistair goes above and beyond, very helpful and always on hand to answer any questions you have. Would never use any other morgage advisor.
Lewis · 5 December 2023
Agent replied · 17 June 2024
Dear Lewis, thank you for taking the time to leave our Mortgage Advisor Alistair, a 5 star review! We really appreciate it!
★★★★★ 5/5
TrustpilotRook Matthews Sayer Blyth branch
Rook Matthews Sayer Blyth branch are always very professional with whom I have dealt with many times over the past few years. On this occasion they went the extra mile to market my property whilst I was in hospital. I happily recommend Rook to friends and family.
Mike · 17 June 2021
Agent replied · 17 June 2024
Dear Mike, thank you for taking the time to leave our Blyth branch a great review. We're so happy that you have used our services repeatedly and hope you continue to do so in future. We really appreciate the future recommendations too. Thank you again
★★★★★ 5/5
TrustpilotGreat communication from the team…
Great communication from the team including Dawn and Neil who ensured all queries were answered, excellent service.
JT · 22 July 2025
★★★★★ 5/5
TrustpilotReview
Profesional, efficient and helpful.
Henry · 24 November 2024
Agent replied · 27 December 2024
Thanks Henry! We really appreciate you taking the time to leave us a review.
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