Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHuge thank you to a brilliant team who…
Huge thank you to a brilliant team who have endured a rather painful sale. They've done a fantastic job and kept me up to date every step of the way. I would definitely recommend them to anyone.
Laura · 29 October 2022
Agent replied · 17 June 2024
Dear Laura, thank you for this 5* review for RMS Bedlington. Selling a property is one of the most stressful times in our lives and we hope our team were able to take some of the worry away with their regular updates. Thank you also for your recommendation of us, this helps us so much.
★★★★★ 5/5
TrustpilotRyton Branch
Ryton Branch. A very friendly and helpful crew. They gave a good competitive price for the property and within days had several viewings. the property was under offer within 2 weeks. Very impressed, well done Ryton Branch and many thanks for your help
Mal · 31 January 2022
Agent replied · 17 June 2024
Dear Mal, we're so glad the team were able to find you a suitable buyer and a price you were happy with so swiftly. Thank you very much for your instruction!
★★★★★ 5/5
TrustpilotWe would definitely recommend the…
We would definitely recommend the fantastic team at Ponteland R.M.S. Their level of service is second to none. They went above and beyond what was required of them to achieve a satisfactory outcome. They remained professional, warm and friendly at all times. Mr C and Mrs K Ponteland.
Col · 8 March 2021
Agent replied · 17 June 2024
Hi Col, Thank you for taking time to leave us 5 golden stars. It's great to hear that Ponteland provided such excellent service. I hope we can assist you again in the future!
★★★★★ 5/5
GoogleI had great pleasure in dealing with Bruce from RMS. He responded quickly and was really helpful. Thanks
Harli · 25 March 2024
Agent replied · 15 June 2024
Dear Harli, thank you so much for such a lovely five star review for RMS West Denton, specifically Bruce.
★★★★★ 5/5
TrustpilotOur experience with Rook Mathews Sayer…
Our experience with Rook Mathews Sayer was outstanding for the sale of our Property.The feedback and customer care was exceptional from Natalie and the sales team.
Mr · 22 September 2023
Agent replied · 17 June 2024
We really appreciate you leaving this five star review for RMS Gosforth Mr Gardiner, thank you.
★★★★★ 5/5
Trustpilotprofessional
responsive, organised and efficient. Great to deal with and the fees seemed very reasonable.
Liz · 31 May 2024
Agent replied · 17 June 2024
Thanks Liz for the fantastic words and for leaving us a 5 star rating!
★★★★★ 5/5
TrustpilotTenant Finding
I required a new tenant,contacted Katie st RMS who found a suitable one in a couple of days. The whole process moved ahead very quickly.Whilst there was some confusion (not Katie) regarding the previous tenant checkout the service i recieved was great.
Raymond · 31 January 2022
Agent replied · 17 June 2024
Dear Raymond, thank you for choosing our tenant find service. I'm glad we were able to find you a suitable tenant so swiftly. We really appreciate you taking the time to leave Katie and the rest of the Blyth team 5 shiny stars! Thanks again.
★★★★★ 5/5
TrustpilotThank you RMS
The team at Blyth RMS have handled both the sale of my old house and purchase of new property. Excellent service particularly from Dawn who went above and beyond to make sure everything went through.
Denise · 28 November 2022
Agent replied · 17 June 2024
Dear Denise, thank you so much for taking the time to leave RMS Blyth 5*s! We hope you are very happy in your new home and are settling in well. We will be sure to pass on your kind words to Dawn, she is fabulous!
★★★★★ 1/5
GoogleHave 4 houses to sell and still waiting for a response on how much one of them could achieve but didn't get back to me so have spoken to another agent instead as had this before with rook mathews
Vivien · 16 June 2022
Agent replied · 15 June 2024
Dear Vivien, I have spoken with our West Denton office manager, who I believe spoke to you yesterday regarding your enquiry. We believe there has been a misunderstanding, as there was no mention of an in person valuation during the call, the office manager was under the impression all you required was a rough idea on property prices, which unfortunately she was unable to provide you with there and then. Therefore, she agreed to have a look into the properties within an acceptable timescale and give you a call back with a rough idea of what she felt could be potentially achieved on the current market. We are sorry for the confusion and can assure you that had the team known you required a formal, in person valuation they would have booked you in with our valuer. I believe our office manager has since called you in response to your review and valuation request. As you have been a client of Rook Matthews Sayer for in excess of 10 years it would be shame if you felt as though you were unable to use our services in future.
★★★★★ 1/5
TrustpilotMortgage Advisor - Ryton Branch.
Ryton Branch - Mortgage advisor. Appalling customer service she was extremely rude and very unprofessional. I was so taken back and flabbergasted by her comments and behaviour I exhaled so she then lowered herself even more to childish behaviour by mimicking me and exhaling aloud, haha WHF? Not what you would expect from an adult never mind a so called professional. To keep my dignity and self respect I left immediately after only 5 minutes of the meeting. A shame really I had high hopes as I’d used the same branch many years ago. Stay well away or be prepared to take abuse. You have been warned.
David · 10 November 2020
★★★★★ 5/5
TrustpilotExcellent service
Friendly, caring and professional, quick to respond, highly recommend.
Linda · 11 August 2024
Agent replied · 23 August 2024
Thank you so much Linda, we really appreciate your recommendation!
★★★★★ 2/5
TrustpilotCaution - Gas & Electricty Suppliers
We recently rented a property through Rook Matthews Sayer. It was a really positive experience, and I couldn't rate Adele Eagleton (the Lettings Consultant) or Summer Glen (who handled the paperwork and references) highly enough, they were friendly, professional and responded quickly to any queries we had. RMS are partnered with Tili, who set up essential home services for movers, such as council tax, broadband etc. We received an email from RMS with details of how Tili would contact us to begin the process. It was not a service we were interested in using, and we didnt think anymore of it as Tili actually didnt contact us at all. Unfortunately, in that same email, in the small print it stated that our gas and electricity would be provided by Spark Energy. As it was in the small print, and not mentioned to us at any other point, we were unaware and unable to opt-out until it was too late. Spark Energy has extortionate tariffs, and it has been a difficult process to sort out 3 different energy suppliers: the previous tenant's supplier, Spark Energy and our preferred supplier. This has left a sour taste regarding our experience with Rook Matthews Sayer and we will be avoiding using them again in the future, as although the staff were great, the switching of energy suppliers without our explicit consent felt deceptive.
Ludwig · 12 October 2020
★★★★★ 5/5
TrustpilotProfessional Team!!
Very happy with the teams i worked with. From initial valuation to sales to pre-completion. They were very professional and helpful. It was a lengthy process but they were very supportive along the way.
Ms · 15 December 2022
Agent replied · 17 June 2024
Dear Ms Wong, thank you so much for taking the time to leave this review for RMS Gosforth. Although it may have been a lengthy process with solicitors, we're please our team were able to support you throughout!
★★★★★ 5/5
TrustpilotGreat Commercial Agents
We have Just used Michael, Gordon & Chris to advise on best finish to our recent refurbishment works to a retail parade, the first 2 units have now been let easily though them and both are at the rent quoted, Really decent all round agent.
Eli · 3 June 2021
Agent replied · 17 June 2024
Dear Eli, thank you for the 5 stars and lovely review. We're so glad our commercial team have been able to let 2 of the units already. We look forward to continuing working on your instructions. Many thanks
★★★★★ 5/5
TrustpilotBlyth
Blyth - Professional with a positive attitude from all the staff
Castle · 2 July 2024
Agent replied · 23 August 2024
Thank you for leaving RMS Blyth a 5 star rating, we really appreciate it!
★★★★★ 5/5
TrustpilotAlistair Bowman
We used Alistair the financial advisor at RMS Bedlington for our mortgage. His customer service was second to none, explained every step and happy to help any way he could. I will be recommending Alistair to all of my friends and family. Very trusting and friendly.
John · 11 March 2021
Agent replied · 17 June 2024
Hi John, Thank you for the great review, Alistair is a highly valued member of the team. Thank you for the recommendations and lovely words.
★★★★★ 5/5
TrustpilotGreat Help
Very helpful from the start. Supportive and informative. Kept me up to date with progress and always pleasant.
Ronnie · 15 February 2024
Agent replied · 17 June 2024
Thank you for taking the time to leave us a 5 star review Ronnie, we really appreciate it!
★★★★★ 5/5
TrustpilotExcellent service since day 1
Excellent service since day 1. Very pleasant staff. We were in communication with Ellie since the beginning and she has been very helpful and easy to contact too. Overall, we’ve had no problems and are very happy. Thank you!
Joanne · 13 March 2022
Agent replied · 17 June 2024
Dear Joanne, thank you for the 5 shiny stars and lovely words regarding the team, specifically Ellie. We hope to assist you again in the future. Many thanks
★★★★★ 5/5
TrustpilotThe staff at RMS Ponteland are amazing
The staff at RMS Ponteland are amazing. The customer service is excellent and attention to detail is exceptional. The assistance provided was second to none. I highly recommend RMS Ponteland
Erika · 1 March 2023
Agent replied · 17 June 2024
Dear Erika, thank you so much for taking the time to leave this lovely five star review for RMS Ponteland.
★★★★★ 4/5
TrustpilotBenwell
Helpful and responsive
Mr · 12 October 2024
Agent replied · 22 October 2024
Thanks for leaving us a great review! We hope we can make it into a 5 star should you use our service again.
★★★★★ 5/5
TrustpilotVery professional but friendly
Very professional but friendly. Kept us informed throughout.
Deb · 5 July 2024
Agent replied · 23 August 2024
Thank you Deb for leaving us a 5 star rating!
★★★★★ 5/5
TrustpilotSian Harrison & the team at the…
Sian Harrison & the team at the Ponteland branch of RMS were very helpful and friendly thank you so much.
Lisa · 29 October 2023
Agent replied · 17 June 2024
Thank you Lisa for taking the time to leave this 5 star review for RMS Ponteland, we really appreciate it!
★★★★★ 5/5
TrustpilotRMS Blyth offer a brilliant, professional service
Just completed a purchase of a flat through RMS Blyth office& wanted to congratulate the whole team on giving brilliant service. The team were really helpful & nothing was too much trouble. Would highly recommend.I will definitely use them again.
DD · 30 September 2021
Agent replied · 17 June 2024
Dear DD, thank you for leave 5 shiny stars for our Blyth branch. We're so glad they provided you with brilliant service while buying your flat. We hope you're very happy in your new home!
★★★★★ 5/5
Trustpilot10/10 Service
10/10 Service, best in Newcastle to sell your property. Can't fault them.
Duchess · 11 April 2024
Agent replied · 17 June 2024
Thank you so much for giving RMS Gosforth a 5 star review Georgina! We really appreciate your kind words.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
