Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe are fist time buyers/sellers
We are fist time buyers/sellers and did both through this company. Customer service was fantastic from start to finish, from viewing to completing. Kept you up to date on a weekly basis.
Chris · 12 May 2021
Agent replied · 17 June 2024
Dear Chris, thank you for taking the time to leave our company and specifically our Morpeth & Bedlington a lovely review and 5/5 stars! We're so glad you were able to complete successfully on both your sale and purchase and hope you're happy in your new home!
★★★★★ 5/5
TrustpilotAmazing service
Amazing service from the Blyth branch! So friendly they feel more like friends than estate agents. Informative throughout having our house up for sale and once sold. Can’t recommend them enough :)
Briony · 26 March 2021
Agent replied · 17 June 2024
Dear Briony, Thank you for the wonderful review for our Blyth Branch. It was a pleasure to read.
★★★★★ 5/5
TrustpilotFantastic service from everyone…
Fantastic service from everyone involved in our purchase. We couldn’t have done it without the knowledge and high levels of communication from Alistair regarding the mortgages. Highly recommend
MIchelle · 10 December 2021
Agent replied · 17 June 2024
Dear Michelle, thank you for taking the time to leave our Ashington team and Alistair 5 shiny stars. We're so glad the team secured you your next property and a mortgage too. Good luck in your new home!
★★★★★ 5/5
TrustpilotLovely helpful staff
Lovely helpful staff. Made life much easier in purchasing a property.
Christine · 30 August 2023
Agent replied · 17 June 2024
Thanks for the five star review Christine, we really appreciate it!
★★★★★ 5/5
GoogleOur experience of selling with this agent has been excellent, very efficient in responding to marketing requirements and excellent with communication and updates. Having used this agent previously as a buyer also, we would highly recommend them.
Louise · 17 June 2019
Agent replied · 15 June 2024
Great to hear from you Louise and thank you for the wonderful comments and recommendation!
★★★★★ 1/5
TrustpilotDire levels of communication
Dire levels of communication for their commercial department. While we showed great interest in buying one of their commercial properties listed they showed very little interest in selling it to us.
Mark · 29 April 2021
Agent replied · 17 June 2024
Dear Mark, I have spoken to the commercial manager and his team regarding your review. We’re sorry you missed out on the purchase of the very popular property, however, the seller chose to withdraw the property and therefore all viewings, pending viewings and offers were cancelled. I have looked into this and can confirm the commercial team did send you the brochure and also chased the seller to organise a viewing on your behalf. In this instance the seller was slow to respond to our request for your viewing which was why our response to you was delayed while we were awaiting their response. Additionally, the seller apologised for the delay in response for the viewings request they were deciding whether to withdraw the property due to personal circumstances. We hope you understand and would love to be able to help you in the future. Please keep an eye on our website for future properties that may be of interest to you www.rookmatthewssayer.co.uk.
★★★★★ 5/5
GoogleBrilliant service from RMS. My house was sold within 24 hours of going live on the market.
Always kept me up to date as the sale was going through.
Thank you again to everyone!
Danielle · 16 June 2020
Agent replied · 15 June 2024
Hi Danielle, wow that's great! Thank you so much for taking the time to leave such a lovely comment and 5 gold stars. I hope we can assist you again in the future!
★★★★★ 5/5
TrustpilotVery friendly and effective…
Very friendly, efficient and effective - highly recommended in selling my aunts home with me acting as the power of attorney…
John · 23 September 2022
Agent replied · 17 June 2024
Dear John, thank you so much for taking the time to leave this fantastic 5* review for RMS West Denton.
★★★★★ 5/5
TrustpilotSale of my property
Always kept me informed. Gave good advise.
MIGUEL · 11 November 2023
Agent replied · 17 June 2024
Thank you Miguel for the 5 stars!
★★★★★ 5/5
Trustpilotfirst class personal and expert service…
first class personal and expert service all done quicker and better than I had hoped for
Paul · 21 February 2023
Agent replied · 17 June 2024
Dear Paul, thank you for leaving this 5 star review for RMS Jesmond - we really appreciate you taking the time to do so.
★★★★★ 5/5
TrustpilotFantastic estate agent
Blyth branch - The team at Rook Matthews Sayer are amazing. They’ve been extremely supportive and helpful during my house sale and would definitely recommend using them.
Lauren · 20 September 2021
Agent replied · 17 June 2024
Dear Lauren, we're so glad the Blyth team were able to support you through your house sale, as well as find you a buyer at a price you're happy with. Thank you very much for the recommendation!
★★★★★ 5/5
TrustpilotExcellent service from RMS Blyth
Rook Matthew Sayers, Blyth recently sold my house. They were excellent throughout the whole process, very proactive, friendly and professional. I would always recommend the Blyth branch, great service.
Jacqueline · 16 April 2021
Agent replied · 17 June 2024
Dear Jacqueline, thank you for taking the time to leave our Blyth branch a lovely review and 5 gold stars. We really appreciate the future recommendation. Thanks again!
★★★★★ 5/5
TrustpilotSteven Parker
Valuer Steven Parker came to value our house, very friendly, good service and had a good chat with him. Would recommend asking for him when getting your house valued.
Faheem · 8 April 2021
Agent replied · 17 June 2024
Thank you very much for taking the time to leave our Fenham team and specifically Steven such a kind review. Steven is a highly valued member of the Rook Matthews Sayer family and we are glad to read you've received 5 star, professional service from our team. Many thanks again
★★★★★ 5/5
TrustpilotExceptional service
Exceptional service from friendly and professional staff who are always helpful
Robert · 5 June 2023
Agent replied · 17 June 2024
Dear Robert, thank you for such kind words and the five stars, we really appreciate it.
★★★★★ 5/5
TrustpilotExcellent service and support through a…
Excellent service and support through a difficult process. Thanks especially to Julie in the Ryton office, but thanks to the whole team
Alison · 21 April 2022
Agent replied · 17 June 2024
Dear Allison, thank you for leaving the team 5 shiny stars and the special mention for Julie!
★★★★★ 5/5
TrustpilotSold my house with rook Matthew sayer…
Sold my house with rook Matthew sayer in blyth from start to finish very professional service, friendly and I would highly recommend them
Erin · 28 January 2022
Agent replied · 17 June 2024
Hi Erin, we really appreciate the 5 shiny stars and the recommendation! Many thanks
★★★★★ 5/5
TrustpilotA real estate agent who works perfectly…
A real estate agent who works perfectly in ever way.Thank you Rook Mathew's sayer Newcastle-Fenham
Abdullah · 19 December 2022
Agent replied · 17 June 2024
Dear Mr Ucar, thank you so much for your 5* review for RMS Fenham.
★★★★★ 5/5
TrustpilotRook Matthews sayer Ryton
Rook Matthews sayer RytonThank you for your professional service and advise on getting the house at the price we are paying Kind regards David and Patricia Rocks
David · 9 March 2021
Agent replied · 17 June 2024
Wow, thank you David! Lovely to receive 5 shiny stars!
★★★★★ 5/5
TrustpilotGreat service
I've correspondended recently with Cristy at the Jesmond branch. She has been very knowledgeable, courteous, and prompt with any queries
Kevin · 7 April 2022
Agent replied · 17 June 2024
Dear Kevin, thank you for leaving a lovely review for Cristy, great to hear that she was very proactive!
★★★★★ 5/5
TrustpilotPonteland branch
Great service from Barbara and Sian at Ponteland branch.Friendly, approachable and professional.
Mrs · 21 February 2023
Agent replied · 17 June 2024
Thank you Mrs Wallace for taking the time to leave this five star review for RMS Ponteland.
★★★★★ 5/5
TrustpilotFantastic service from Alistair
Fantastic service from Alistair, helped us with the whole process of renewing our mortgage.
Joanne · 6 October 2022
Agent replied · 17 June 2024
Dear Joanne, thank you so much for taking the time to leave this lovely review for Alistair.
★★★★★ 5/5
TrustpilotProfessional
Professional, personable and incredibly well managed sale of my property. Would recommend to everyone.
Andy · 29 September 2022
Agent replied · 17 June 2024
Dear Andy, we believe you sold through our Gosforth branch and would like to thank you for firstly using our service and also leaving this wonderful 5* review. We're delighted you would recommend us.
★★★★★ 5/5
TrustpilotHigly Recommended
Higly Recommended. Selling our Cafe with RMS was a great experience, great customer service from start to finish. THANK YOU.
New · 12 November 2021
Agent replied · 17 June 2024
Good afternoon, thank you very much for taking the time to leave our commercial team 5 shiny stars. We're so glad Michael and his team were able to achieve you a selling price you were happy with. Many thanks again!
★★★★★ 5/5
TrustpilotGreat Mortgage advice
Great advice and service during my recent house purchase. Would definately use again.
Phil · 15 September 2022
Agent replied · 17 June 2024
Dear Phil, thank you so much for taking the time to leave a 5 star review. We believe your review is for Alistair Bowman who is our Mortgage advisor from RMS Ashington and we're thrilled you would use our services again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
