Trusted Agent profile · Newcastle Upon Tyne
★★★★★
701 reviews across 2 platforms
120 Roman Way, West Denton, Newcastle Upon Tyne, NE5 5AD
Part of Rook Matthews Sayer, see every office.
Rook Matthews Sayer's office in Newcastle Upon Tyne, at 120 Roman Way, is rated 4.8 out of 5 across 701 reviews on two platforms, including 66 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Rook Matthews Sayer hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Upon Tyne.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
GoogleVery happy With rook Mathew sayers Clair and Bruce were professional from start to finish with the sale of my property 5 stars thank you
Thanks Dave for giving RMS West Denton five stars! We really appreciate it.
5/5
TrustpilotExcellent
So happy with the care and attention we received from Hannah and the rest of the team. They were thorough in showing us round our new house, very easily contactable and were quick to answer any questions we had. I would definitely recommend and use again if ever needed.
Thank you Emma for leaving RMS Amble a glowing 5 star review. We can't thank you enough for your recommendation.
5/5
TrustpilotRMS have been fantastic throughout
RMS have been fantastic throughout the process of buying my current house. RMS helped me significantly during the initial negotiations to help me secure the property and also acting as a reliable intermediary between both mine and the sellers solicitors. I had a great amount of trust and confidence with RMS throughout the entire process - they often offered support with communication to help speed up the buying the process and ensure the transaction went as smoothly as possible. Additionally, since moving into the property RMS have offered expert advice on how to increase the market value of the property.5* all around
Dear Harley, thank you for the lovely review, we truly appreciate your kind words.
1/5
TrustpilotDo not recommend
Not a good experience at all with gosforth branch. Viewed a house and after our offer got accepted we found out from our surveyor that the house was a leasehold (advertised as freehold online) when we enquired with staff at the branch they said it was 100% freehold property. After making more enquiries we found out that the house was a leasehold and we backed out even though the agents were saying it was a freehold. After we backed out the advert went up again for the house - only this time advertised as leasehold! We only went forward with this property as it was claimed to be freehold but the experience from the beginning was awful. For a first time buyer would not recommend. We spent a lot of money on the survey report and only to found out it’s a leasehold property. If RSA did their own proper work we wouldn’t have to lose out on that money and wouldn’t have gone ahead with the property either. Not the type of agents you want to purchase a house with.
We’re very disappointed to receive this review as after discussing this with our Gosforth branch we felt we should provide the details of what occurred during this process.We’d like to outline that the property was advertised and sold as a freehold property, meaning whoever purchases the property, purchases it as a freehold property (reverted as any existing lease-related charges are settled during the sale process). When the transaction completes, the buyer will own a ‘Freehold’ property. We’re sorry that you missed out on this property and please understand that we do take your comments on board and we note the points you have presented but on this occasion you did not believe the information that the Gosforth branch provided you, which caused you to research matters further and decrease your offer. This ultimately unnerved the vendor and in turn made them withdraw from your proposed sale and go ahead with a different buyer who they thought would proceed more quickly. That decision ultimately lies with the vendor of the property and not ourselves.We would like to wish you luck in your house hunt and hope you find a suitable property.
5/5
TrustpilotExcellent service provided by whole of…
Excellent service provided by whole of Ryton team. As the client they kept me updated by phone and/or email explaining everything as it happened. Special shout out to Steven who was friendly, approachable and professional at all times. Highly recommend.
Dear Linda, thank you for leaving our Ryton branch and specifically Steven 5 stars and a great review. We're very happy to read how you were guided through the process so professionally. Many thanks again
5/5
Googlegreat sevice from the west denton branch. Claire and Elie did everything we asked promptly and effectively. would use again and happy to recommend.
5/5
TrustpilotMortgage Through Alistair
Alistair helped us through our mortgage from the first appointment right up until completion. always helpful and friendly and answered My 101 Questions within hours of me asking them! Nothing was an issue for Alistair and he always explained things so we could understand! Absolutely Brilliant and would definitely recommend to friends and family.
Thank you so much Jade for leaving a fantastic review for our Mortgage Advisor Alistair!!
5/5
TrustpilotThank you to Alistair Bowman
Big thank you to Alistair Bowman for his help with my recent house purchase. Alistair has always been available and helpful throughout the whole process and made the experience a lot less stressful! Thanks again
Dear Becky, thank you for leaving Alistair 5 stars and a lovely review. Wishing you lots of happiness in your new home!
4/5
GoogleFirst time dealing with Rook Matthews West Denton and Ellie has been great chasing up progress for me as a buyer! Lovely welcome pack too, such a homely touch!
Dear Pat, thank you for leaving this review. It's so nice to see you felt looked after by RMS West Denton. May we ask what would make you give 5*'s? Feel free to email marketing@rmsestateagents.co.uk
5/5
TrustpilotSian at Ponteland has been very helpful…
Sian at Ponteland has been very helpful helping me find properties and arrange viewings Thank you 😊
Thank you for taking the time to leave this review for Sian in our Ponteland branch.
5/5
TrustpilotHighly recommend
We could not thank the staff enough for their never ending support in the sale and purchase of our homes! The staff are friendly, informative, quick to reply with fantastic communication skills and go above and beyond to help through the process. Everyone we dealt with in the gosforth and west Denton staff were amazing- from Natalie, Eve, Jack, David and Neil to name but a few. Thankyou so much for helping us find our dream home and making the sale of our first home so smooth.
Dear Samantha, thank you for leaving a lovely review for both our Gosforth & West Denton teams. We're so glad we were able to secure you both a sale and a purchase. Wishing you a lifetime of happiness in your dream home!
5/5
TrustpilotFrom valuation all the way to completion
From valuation all the way to completion of sale all the staff at RMS were excellent. We were In contact with all of the team at RMS who were friendly, helpful, supportive and professional.
5/5
TrustpilotGreat, friendly service …
This was the second time that we’ve used Rook Matthews and we were very happy with the service we received on both occasions.Zara at Ryton made the process easy and updated me regularly on the progress of the sale.
Good Morning Norma, Thank you very much for the lovely review you left us for Zara and the Ryton Team, I'm sure they enjoyed reading it at much as we did.
5/5
GoogleExcellent service, Ellie was very helpful from beginning to end. Also nice touch of welcome pack which included luxuries and essentials. Would be happy to recommend to anyone
Dear Justine, thank you for your kind words regarding Ellie, we're so glad you like your welcome pack full of goodies. Wishing you luck in your new home!
5/5
TrustpilotFriendly and smooth service
All the agents I dealt with at Rook Matthews Sayer (Richard, Natalie and Eva) were all really friendly and helpful. They would get back to me quickly with any answers to queries I had and as this was the first time I was buying a house, they made the process really smooth and as stress free as could be so thank-you RMS!
Dear Rebecca, thank you for taking the time to leave this 5 star review for RMS Gosforth, we really appreciate it! Congratulations on completing on your first home.
5/5
TrustpilotAbsolutely amazing service from…
Absolutely amazing service from everyone at the office...nothing was a problem and every query was dealt with promptly and professionally.Thank you for everything especially Dawn who is a credit to the company.
Dear Heather, that's brilliant! We're very glad to hear the Blyth team and specifically Dawn provided 5 star, amazing service. Many thanks for leaving a review.
5/5
TrustpilotOnce again our lovely mortage advisor…
Once again our lovely mortage advisor from the bedlington branch Alistair has again went above and beyond for us. Nothing is to much bother and he works his bit off to make sure everything was sorted for us after a long long sale! Thank you so much again
We love reading reviews like this! And no surprise it is for our wonderful Alistair. Thank you so much Ailis for highlighting his great customer service to us.
5/5
TrustpilotA fantastic experience selling my…
A fantastic experience selling my property with RMS, the house sold within a few days and the whole team kept me in the loop during the sale. Very approachable and knowledgeable. If I’m to sell again, I will be straight back to them. Couldn’t recommend enough!
Thank you so much Jordan for taking the time to leave this fantastic 5 review for RMS Bedlington. We can't thank you enough for your recommendation.
5/5
TrustpilotGreat Mortgage Adviser
Neil our mortgage advisor was very helpful every step of the way and found us a great offer, even when we had a tricky set of circumstances (myself being an international citizen) and was able to help us navigate it all very effectively and kept us well informed
Thank you so much Chris for taking the time to leave this fab review for Neil our Mortgage Advisor.
5/5
TrustpilotExcellent service from the RYTON branch
Purchased a property through the RYTON branch. The staff acted in a friendly and professional manner at all times. Emma and Victoria in particular were incredibly helpful and supportive throughout, even with the complexities of a long chain and repeated issues with solicitors. Can't rate them high enough!
Thank you Paul for the kind words for Emma and Victoria in RMS Ryton, we really appreciate you highlighting them to us. Good luck in your new home!
5/5
TrustpilotDefinitely recommend
Excellent handling of a very protracted and difficult house sale. Really good communication and customer care. Very kind staff who acknowledged how difficult selling a family home is for a bereaved family. Would definitely recommend Rook Matthew Sayers Gosforth office
Thank you so much for taking the time to highlight our team in Gosforth, we really appreciate it! We'd also like to express our thanks for entrusting RMS with the sale of your family home, we're so pleased you felt supported by our team throughout the process. Your recommendation means the absolute world to us, as there is no better feedback than this. Thanks again and best wishes, RMS.
5/5
TrustpilotAlistair Bowman
Fantastic service from Alistair throughout the process. Really informative and helpful.
5/5
Trustpilot1st Class Service & Staff
I have used Rooks Matthews Sayer for 5 property sales over the last 2 years and the service has been outstanding from beginning to end, despite challenges thrown at us through covid! All the staff I have dealt with; Alison, Michelle, Dawn, Kate and Jack have been wonderful and I cannot recommend them highly enough. I would certainly use them again for both purchases and sales as you are in safe hands with their professional and friendly staff.
Dear Delyth, thank very very much for your repeated custom and loyalty, we really do appreciate it. We're so glad that the whole team have continuously provided you with marvellous service and ensured success with all your purchases and sales. We look forward to working for you again in the future. Many thanks again!
5/5
TrustpilotGeorgia House move
I woukd just like to say that Georgia was so helpful, very easy to talk to and very polite.She was actually amazing and helped make a stressful time a bit easier. Thank you so much.
Dear Margaret, thank you very much for taking the time to leave our lettings application processor, Georgia 5 stars and a lovely review. We are so glad she was able to relieve a little bit of the stress of moving for you! We hope to be able to assist you again in future, should you require it! Thank you again
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Rook Matthews Sayer hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Upon Tyne.
