Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotThe team from Ponteland office is very…helpful and neighbourly
The team from Ponteland office is very comprehensive and helpful. They always try the best to help and share information and process status. However the app they have been using to upload documentation and checking had created a lot of delay in the process. I had to upload 3 different times my docs to be checked. Only doing in the office with support by its team I could have all sorted. In my situation this process took 1 and a half week.But in the end I got the keys and could move in on the property.
Lauro · 10 February 2023
Agent replied · 17 June 2024
Thank you very much for taking the time to leave this review for RMS Ponteland. Sometimes the world of technology lets us down and good old human interaction is better. However we use the app as a lot of the time it is more convenient for some clients than coming into the branch. In this case we're sorry that the ID verification app caused delays. We hope you're settling into your new home well.
★★★★★ 5/5
TrustpilotRooks Blyth were brilliant from start…
Rooks Blyth were brilliant from start to finish, from valuation to speedy sale. Don't use anyone else!!
Thomas · 1 March 2024
Agent replied · 17 June 2024
Thank you Thomas! We really appreciate your recommendation. This makes us feel very proud of our team in Blyth. Thank you for choosing RMS for your sale!
★★★★★ 5/5
TrustpilotGreat experience!
I had a great experience with the team at the West Denton branch. Buying a house is rarely straightforward however the team at West Denton made is as easy as possible. Great communication, straight forward to deal with and their experience definitely helped matter.
JR · 18 June 2021
Agent replied · 17 June 2024
Dear JR, we are so pleased to read about your experience with our West Denton branch and we're very happy that you were able to secure a house. We hope you're happy in your new home and thank you very much for the review.
★★★★★ 5/5
TrustpilotGood service and efficient
John · 28 March 2026
Agent replied · 27 May 2026
Thank you for leaving us a 5 star review John, we really appreciate it!
★★★★★ 5/5
TrustpilotWe have recently purchased a property…
We have recently purchased a property through RMS Gosforth. This was a very tricky purchase for a wide variety of reasons. During this time two of the sales negotiators, Ellie and Natalie could not have been more helpful and went out of their way to facilitate this move and to keep the channels of communication open. I have been most impressed with their professionalism, helpfulness and indeed kindness.
B.R · 21 December 2023
Agent replied · 17 June 2024
We really appreciate you taking the time to leave this 5 star review for our team of estate agents in Gosforth, thank you so much! We'd like to wish you good luck with your new property.
★★★★★ 5/5
TrustpilotBrilliant Customer Service
I couldn't have asked for more from the Jesmond branch in Newcastle. For my first time moving from a property, Marie (Jesmond branch) made everything seem so effortless and alleviated the anxiety and stress I was inevitably experiencing when moving from a property. Every time I spoke to any one at the branch, they were super friendly and my query was dealt with swiftly.If I could give 6 stars I would! Brilliant service, love a very happy seller. ❤
Darren · 20 February 2023
Agent replied · 17 June 2024
This was lovely to read Darren, thank you very much for taking the time to leave this review as well as giving RMS Jesmond five stars. We greatly appreciate it.
★★★★★ 5/5
GoogleGreat company, easy to deal with. Sold my house in under a week with a brilliantl service from start to finish
Paul · 15 July 2026
★★★★★ 5/5
TrustpilotGreat service from the West Denton branch
Ellie and Claire from the West Denton branch were extremely professional and very helpful throughout the whole process. They kept me up-to-date throughout, their responses to my queries were extremely detailed and they were always willing to giving me their time whenever I needed it. If somebody wants to sell or buy a house, I would definitely recommend getting in touch with Ellie and Claire.
Anita · 15 February 2024
Agent replied · 17 June 2024
Thank you so much Anita for such a wonderful review, your kind words mean a lot to us and we're so happy to have been able to help you through the sales process, thank you for choosing RMS West Denton as your selling agent.
★★★★★ 5/5
TrustpilotThe team are fantastic especially…Barbara
The team are fantastic especially Barbara she kept us updated with everything even ringing us to make sure we were ok I can’t thank her enough for everything Thank you so much fir a fist class service would highly recommend Your company x
Ann · 20 June 2021
Agent replied · 17 June 2024
Dear Ann, thank you for taking the time to leave our West Denton team and specifically Barbara 5 shiny stars and a lovely review. We are so pleased to read about the quality of the service you received and we hope to be of assistance to your in future, should you require it. Many thanks again.
★★★★★ 5/5
TrustpilotThank you for your superb service
Thank you for your superb service yet again Alistair. Efficient,reliable and friendly everytime.
Lynne · 4 September 2026
★★★★★ 5/5
TrustpilotGreat Team
Had a great experience from start to finishing in selling my property with RMS Gosforth, can’t thank them all enough for the help.Neil the mortgage advisor has massively helped me and my partner in obtaining our new mortgage and has always been a great help to me for the past few years looking after my mortgages! He is an asset to the company and I couldn’t of done it without him.
Laura · 16 September 2023
Agent replied · 17 June 2024
Dear Laura, thank you for taking the time to leave this fantastic 5 star review for RMS Gosforth and Neil our in house Mortgage Advisor, we really appreciate it!
★★★★★ 5/5
TrustpilotSian has been great throughout
Sian has been great throughout, we are so happy with the service and care she has given with our move. Thankyou!
Dylan · 27 October 2023
Agent replied · 17 June 2024
Thank you Dylan for taking the time to leave a review for RMS Ponteland, specifically Sian. We really appreciate it!
★★★★★ 5/5
TrustpilotCouldn’t recommend these anymore
Couldn’t recommend these anymore, great help from start to finish, really great members of staff.
Thanks again, much appreciated
Dillon · 22 July 2026
★★★★★ 5/5
TrustpilotLifetime Mortgage Service
Neil is always very easy to deal with when reviewing new mortgage options. Thorough understanding of our circumstances together with explanations on available options and always very responsive to requests.
Gavin · 24 December 2024
★★★★★ 5/5
TrustpilotCouldn’t have asked for a better service
I had been in my property on South Beach for over 50 years and the prospect of selling was daunting to say the least. I had 4 estate agents to give valuations and discuss their services.Alayna, Branch Manager/Valuer from Rook Matthews Sayer Blyth branch stood out from all the rest. Apart from giving a very realistic valuation for my house she explained the full sales process and I felt confident enough to put my sale in the hands of her office. She had extolled the skill of her office staff and they certainly lived up to her description. From Gillian and Suzanne to Sharon and Michelle they were all so helpful, knowledgeable and proactive. Within a couple of days we had a sale agreed and everything was passed to Dawn the Sales Progressor. What can I say about Dawn? Excellent service and she dealt with everything promptly ensuring that contracts were exchanged and the sale completed within 8 - 9 weeks.A huge thank you to the whole team at RMS - they were always available to answer any queries I had. Apologies if I have missed any of the Team Member out. I can’t recommend them highly enough.
June · 2 November 2022
Agent replied · 17 June 2024
Dear June, we're delighted to have received your 5*s and your lovely words for RMS Blyth, thank you so much. The Blyth branch are fantastic and we hear time and time again how proactive and approachable they are.As a side note, this review has warmed my heart personally as I first met with you when I was administrator in Blyth, it was a pleasure to work on your behalf. I've now since become part of RMS' marketing team and I'm so pleased to have been able to reply to this wonderful review. - Suzanne
★★★★★ 5/5
Trustpilot5* service
I would like to thank rook Matthews sayers for putting me in touch with Alistair bowman the mortgage advisor he helped me through out the full process, he gave me information from the start and even at the end of completion when everything was completed.
Alan · 22 December 2025
★★★★★ 5/5
TrustpilotExcellent all round
This was my first time buying a house. Even though the agents were acting for the Sellers, they still took care of us. They responded to emails the same day and were great at keeping us posted on the important matters. Everyone was really friendly in person and over the phone.
Ian · 23 September 2024
Agent replied · 22 October 2024
Thank you so much Ian for taking the time to leave this wonderful review. We really appreciate it!
★★★★★ 5/5
TrustpilotGreat friendly service
Great friendly service, Dylan kept me informed at every point and I appreciated the phone call updates at the early stages of the process. Well done the Fenham branch.
Paul · 20 December 2024
★★★★★ 5/5
TrustpilotKate and Wendy were excellent.Kept us…
Kate and Wendy were excellent.Kept us updated throughout and were very professional.Totally recommend their services
Jackie · 5 February 2024
Agent replied · 17 June 2024
Thank you so much Jackie for taking the time to leave this 5 star review for our team in RMS Bedlington, we really appreciate your recommendation.
★★★★★ 1/5
TrustpilotVery poor communication
Very poor communication, don’t think you get the truth from them either. Wouldn’t recommend them to anyone at all.
Mr · 15 October 2025
Agent replied · 23 October 2025
Hi Mr H,
We’re really sorry to hear you’ve had this experience. We'd like to look into what happened, but unfortunately you've not responded to our information request prompt via Trustpilot and it’s difficult for us to investigate further with only the name provided.
We take feedback like this very seriously, as you can see from our high rating, we’re consistently praised for our communication, so if there’s been a human or system error, we want to get to the bottom of it as quickly as possible.
Please could you contact us directly at info@rmsestateagents.co.uk with a bit more information (such as your full name and contact number) so we're able to find you on our system and get to the bottom of this.
Kind regards,
RMS
★★★★★ 5/5
TrustpilotIt was a difficult time when I had to…
It was a difficult time when I had to put my late father’s property up for sale. From my initial contact with RMS I have been treated with respect and courtesy. The valuation of the property was completed quickly and the house soon on the market. RMS arranged an open day for viewings which resulted in several offers. Unfortunately, through no fault of RMS the initial sale fell through. Not to be daunted the staff at RMS quickly arranged a second round of viewings which again resulted in several offers and ultimately a sale. I have been greatly impressed with the professionalism, determination and commitment from all at RMS. I have no hesitation in recommending this office to anyone considering buying or selling a property in the Gosforth area.
Rick · 24 August 2022
Agent replied · 17 June 2024
Dear Rick, thank you so much for taking the time to give this wonderful 5* review for RMS Gosforth. And thank you for trusting RMS with such a precious property such as your late fathers. It truly means the world to us that you would recommend our services to others, this gives us the determination to maintain it at the highest standard.
★★★★★ 5/5
GoogleRecently moved using RMS found all staff at estate agents very professional and helpful from the beginning valuation to eventual moving day. Clare especially was brilliant with communication and understanding can’t recommend them enough. Would not however recommend solicitors but no reflection on RMS.
Nicola · 16 December 2025
★★★★★ 5/5
TrustpilotHighly recommend Alistair Bowman
Alistair was so helpful throughout, as first time buyers he explained everything thoroughly and helped make it so much easier to understand. He was always available for any questions and helped the whole thing remain stress free.
Anthony · 22 December 2021
Agent replied · 17 June 2024
Dear Anothony, thank you for taking the time to leave a lovely 5* review for Alistair. We're so glad he was able to provide you with a stress free service right up until completion. Thanks again
★★★★★ 5/5
TrustpilotFirst time buyers - Blyth branch
We were first time buyers but Kate at the Blyth Branch was great and made buying our home a lot easier than expected! She always kept us up to date and is quick to respond to emails. Thank you Kate.
Rachel · 7 June 2021
Agent replied · 17 June 2024
Dear Rachel, thank you for taking the time to leave our Blyth branch a lovely review, specifically Kate. We're so glad you are happy in your first home!
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