4/5
GoogleEllie was always very pleasant and helpful when contact was made 👍 …
Trusted Agent profile · Newcastle Upon Tyne
Rook Matthews Sayer Newcastle Upon Tyne reviews
★★★★★
691 reviews across 2 platforms
120 Roman Way, West Denton, Newcastle Upon Tyne, NE5 5AD
Part of Rook Matthews Sayer, see every office.
Rook Matthews Sayer's office in Newcastle Upon Tyne, at 120 Roman Way, is rated 4.8 out of 5 across 691 reviews on two platforms, including 57 Google reviews rated 4.5.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Rook Matthews Sayer hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Upon Tyne.
Reviews
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExcellent mortgage advisor
After being referred to a mortgage advisor by RMS I was placed into the care of Alistair Bowman and can say it was the most effective decision I made; his service has been only pure quality and would highly recommend to anyone who wants a professional to consult with and produce the best results when securing a mortgage and working through financial matters, excellent service
Agent replied · 22 October 2024
We're so happy to read of your experience with our Mortgage Advisor Alistair. Thank you so much for highlighting him to us.
5/5
Trustpilot100% recommend
RMS Blyth were the agents acting on the house I’ve just purchased. Dawn was so professional, informative and understanding. Nothing was too much trouble and she was very friendly and supportive throughout the whole process. Wish i’d used them for my sale! Would 100% recommend.
Agent replied · 17 June 2024
Dear Angela, we're sure Dawn will be thrilled to read this review as she puts a lot of time and effort into her role as sales progressor. It is a job filled with highs and lows and she thoroughly takes it all in her stride with her calm and friendly manner. Thank you for taking the time to leave this lovely review for RMS Blyth and we hope you settle into your new home quickly.
5/5
TrustpilotAlistair Bowman
Alistair Bowman - Mortgage Manager He has been a massive help to us. We couldn’t do anything without Mr Bowman, we went through many struggles with our mortgage and Mr Bowman tried to help in any way possible, always reassuring us and trying his best to overcome the problems we faced. He’s friendly and very understanding to any situation. If you are looking for a mortgage manager we couldn’t recommend Mr Bowman enough. Thank you for all your help.
Agent replied · 17 June 2024
Thank you so much for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!
5/5
TrustpilotOlder folk go house shopping.
From start to finish nothing was a problem. Despite having one house surveyed and deciding not to purchase it, to finding a second house and completing, it was help all the way.
Agent replied · 23 October 2025
We really appreciate you taking the time to leave us a great review Mr Sheridan. We're so pleased you felt supported by the team throughout the process of searching for your new home.
5/5
TrustpilotI loved using RMS they made the process…
I loved using RMS they made the process so simple and had verified buyers lined up. Would not hesitate to use again.
5/5
TrustpilotBrilliant mortgage advice from Alistair…
Brilliant mortgage advice from Alistair once again. Got me a great deal.
Agent replied · 27 May 2026
Thank you for leaving our Mortgage Advisor Alistair a great review, we really appreciate it!
5/5
TrustpilotAlistair is an asset to the business
Alistair is an asset to the business. His approach has always been nothing is too much. He really does go the extra mile and explains everything clearly Thank you so far and appreciate all of your support.
Agent replied · 17 June 2024
Thank you Louise for such a lovely review for Alistair our mortgage advisor.
5/5
TrustpilotReally good communication
The team at RMS communicated really well with both myself (seller) and with the buyer's team. Very responsive when things seemed slow and helped to move the whole process on. Thank you
Agent replied · 23 October 2025
Thank you Gail for taking the time to leave this lovely review for our team. We're so pleased you felt supported throughout your sale.
5/5
TrustpilotMassive thank you
Alistair went above and beyond with helping us purchase our new house and getting our mortgage both times specially with everything that happened with it, we couldn’t thank him enough.
Agent replied · 17 June 2024
Thank you for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!
5/5
TrustpilotRook Matthews Sayer Gosforth
Rook Matthews Sayer Gosforth, Neil and his team were absolutely brilliant. Felt really supported throughout the whole process. Highly recommend.
Agent replied · 17 June 2024
Thank you so much Hannah for giving Neil, our Mortgage Advisor and the rest of our team in Gosforth a 5 star rating. We're so delighted to know you felt supported during your journey and we really appreciate your recommendation.
5/5
TrustpilotReally great service
Really great service, professional and friendly throughout the purchase. It's a stressful time moving but RMS were patient and answered all my queries quickly.
5/5
TrustpilotVery professional experience
Very professional experience. Natalie was extremely helpful and a good communicator. I would recommend Rook Matthews Sayer and Natalie in particular.
Agent replied · 17 June 2024
Thank you so much Leo for taking the time to leave this great 5 star review. We really appreciate your recommendation and for highlighting Natalie to us.
5/5
GoogleRMS handled my mam’s purchase and Ellie Murray was absolutely brilliant from start to finish, especially when dealing with a very stressed buyer.
Agent replied · 15 June 2024
Dear Daniel, thank you so much for this 5* review for RMS West Denton, we really appreciate it!
5/5
TrustpilotThe team were friendly
The team were friendly, courteous and helpful through my sale I would absolutely recommend to anyone selling or buying their a home. LDyos
1/5
TrustpilotUpdated: I had a very disappointing experience…
I had a very disappointing experience with this agency.
Agent replied · 27 May 2026
Dear Naser, Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience and you felt that our communication did not meet your expectations. After reviewing this with the branch, we understand that there were already three applicants who had viewed the property prior to your enquiry. When you got in touch, we did attempt to arrange access as quickly as possible; however, the current tenant was on holiday, which unfortunately delayed the viewing until their return. We received an application from one of the earlier viewers. As part of our process, this was submitted to the landlord and our head office team for consideration. While an application is being reviewed, the property does remain actively marketed in case the agreement does not proceed. It is only removed from the market once a tenancy agreement has been formally signed. While we always aim to keep applicants informed, access to tenanted properties can sometimes present challenges outside of our control. We would like to wish you the very best in securing a suitable property. RMS
5/5
TrustpilotAlistair has been supportive and in…
Alistair has been supportive and in touch throughout the process, going the extra mile chasing solicitors etc. Highly recommended.
Agent replied · 17 June 2024
Dear Chris, we're thrilled to know you would recommend our Mortgage Advisor, Alistair and to learn you have felt supported throughout the process. Thank you so much for taking the time to leave us a 5 star rating.
1/5
TrustpilotSTAY CLEAR, RENT FROM A MORE REPUTABLE COMPANY
My daughter picked up her keys for her 1st rented flat yesterday. They had assured her the carpets had been cleaned, yet they were rotten! My white socks came out black on the bottom when leaving! No end of tenancy clean had been done, i have photos and Videos at the state of the Place with dirt, dust, hair lying all over, a manky shower screen, toilet covered in urine and faeces! The fridge freezer is a shambles, and they are refusing to sort it out! The carpets need replacing never Mind a clean, but my daughter had said as long as they had been cleaned she would be happy to take it. They lied through their teeth saying they had been cleaned, made her sign the contract before letting her check! And surprise surprise they hadn’t been cleaned! Now they don’t want to know!Abysmal service!!
Agent replied · 17 June 2024
We’re incredibly disappointed to receive this review as you can see with our 4.8 star we pride ourselves in the service we provide. We can assure you this property had been cleaned by the landlord prior to the tenancy commencement. As a reputable letting agency, we wouldn't and have never forced anyone to sign a contract, all properties are viewed prior to an application being submitted and a holding deposit paid. Our lettings team have worked directly with the named tenant and landlord to rectify issues in the property since moving in. As per the inventory letter which is issued alongside the inventory, all tenants have 7 days from the tenancy start date to notify the property inspector of any issues they have found which are not already noted on the inventory. Any issues raised are dealt with accordingly, in some instances, tenant preference can override genuine repair or maintenance and as this is not a new-build property, having had tenants previously then there does have to be allowances for fair wear and tear. Rest assured that this is the reasoning behind our thorough inventory reports, to protect the tenant from unreasonable claims being made at the end of the tenancy by the landlord. Our team will always help with any issues and there was no difference in this situation. In the rarity that a tenant is extremely unhappy with the property despite viewing before submitting their application and signing the inventory, they can return the keys to the local branch, cancel the let and receive a full refund however this was not deemed necessary by the tenant.
5/5
TrustpilotRMS are truly an outstanding estate…
RMS are truly an outstanding estate agents. Their team work together and are committed to each and every customer. I have worked with many agents in the past, but none of these compare to RMS; they simply go above and beyond. Excellent team (thanks Nicola, Marslie and Jan).
Agent replied · 17 June 2024
Hi there, thank you for leaving our Whitley bay branch and specifically Nicola, Marslie and Jan a lovely review. We're so glad they were able to provide with 5* service and hope that you will continue to use our services in the future! Thank you again.
5/5
TrustpilotRMS Blyth helped us to sell our much…
RMS Blyth helped us to sell our much loved home and buy a new family home. The staff were amazing, professional and friendly. Special shout out to Nichola, their mortgage advisor who helped us find our mortgage too. I wouldn’t hesitate to use them again. Thank you 😊
Agent replied · 17 June 2024
Dear Lynsey, thank you for taking the time to write such a lovely worded review regarding our Blyth team and specifically Nichola. We're so glad she was able to help secure you a mortgage, while the rest of the team were able to find a suitable buyer for your family home. We hope you're happy in your new home, thanks again!
5/5
TrustpilotVery good service
Very good service, I was kept up-to date with sale at all times. Would highly recommend
4/5
TrustpilotExcellent service
Excellent service. Alistair Bowman went above and beyond even throughout the pandemic to ensure we were happy and had little stress as possible. Would recommend Alistair to anyone, very reliable and is always at the end of the phone if needed- even out of office hours!
Agent replied · 17 June 2024
Dear Victoria, thank you for leaving a very kind review for Alistair. We're very glad he was able to help get the purchase of your property over the finish line. Thanks again and wishing you luck in the future!
5/5
TrustpilotRMS Blyth branch
I have just completed the sale of my elderly mother’s house and cannot thank the team enough for the excellent service I received. I live two hundred miles away from the area but throughout the whole process from the initial valuation to viewings and completion I was kept up to date with developments. This ensured I felt less anxious about the sale and outcome. Everyone in the team was professional and very friendly and worked well resulting in a quick, smooth experience. I wouldn’t hesitate to recommend them.
Agent replied · 17 June 2024
Dear Mrs Lloyd, thank you so much for this lovely review and recommendation of RMS Blyth. We really appreciate you taking the time to give us five stars.
5/5
TrustpilotAlistair and the team were really…
Alistair and the team were really helpful, explained everything and made the remortgage so easy and stress free.
Agent replied · 17 June 2024
Thank you for leaving our Mortgage Advisor Alistair a 5 star rating Chris, we really appreciate you taking the time to do so.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Rook Matthews Sayer hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Upon Tyne.
