Trusted Agent profile · Newcastle Upon Tyne
★★★★★
691 reviews across 2 platforms
120 Roman Way, West Denton, Newcastle Upon Tyne, NE5 5AD
Rook Matthews Sayer's office in Newcastle Upon Tyne, at 120 Roman Way, is rated 4.8 out of 5 across 691 reviews on two platforms, including 57 Google reviews rated 4.5.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
TrustpilotSupportive and helpful
Sold my house through Rook Matthews Sayer. Complications further down the chain lead to stressful delays in the process. RMS, and in particular Natalie, looked after me, kept me updated and advocated for me throughout. I can’t thank them enough and would recommend their services.
Dear Claire, thank you so much for leaving this 5 star review for RMS Gosforth, specifically Natalie. We really appreciate your recommendation.
5/5
TrustpilotOutstanding customer service
RMS Bedlington were outstanding from start to finish. From the day they valued my house right through to completion they were always on hand to assist with any queries, no matter how small. Couldn’t fault them at all.
Thank you so much Kellie for taking the time to leave a great review for our team in RMS Bedlington. We love seeing our team recognised for their service throughout our customers journeys.
5/5
TrustpilotOnly dealt with Bruce & Elle at this…
Only dealt with Bruce & Elle at this branch in West Denton but can’t praise them enough . Bruce did fantastic photos of my property & advised me on what the property was worth & Elle did most of the correspondence regarding the sale , plenty viewings were arranged & the property was sold very quickly. Would definitely recommend .
We really appreciate you taking the time to leave RMS West Denton this 5* review, thank you so much.
5/5
TrustpilotAn excellent and trustworthy service.
Any contact with the Jesmond branch was, from the beginning, professional, courteous and 'human'. Special mention to Marie whose knowledge and expertise impressed and her manner was engaged and engaging. An excellent and trustworthy service all round- in a somewhat protracted (no fault of RMS) process.
Dear Mr Storey, thank you so much for taking the time to leave RMS Jesmond, specifically Marie a 5 star review. We really appreciate it!
5/5
TrustpilotExcellent
Ellis, Emma and Matthew were brilliant.
5/5
TrustpilotAlistair was fantastic throughout the…
Alistair was fantastic throughout the whole process, offered good advice to help us to make our decision and kept in touch all the way through the process making it all very straight forward, we would definitely recommend RMS and use their service again in the future.
Thank you so much for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!
5/5
TrustpilotSo helpful and on the case at all times!
The staff at Rook Matthews Sayer offer a totally professional sevice. They are efficient, warm and friendly and you can rely on them to keep you up-to-date with developments as well as go the extra mile. Thank you!
5/5
TrustpilotA truly excellent team
A truly excellent team! Always a smiling face and very professional. Everyone of them was more than helpful with advice and constant updates. We felt like part of their family throughout.
Thank you so much Alan for taking the time to leave us this great review! We try our best to provide the best service possible so we are over the moon that you have felt supported throughout.
5/5
TrustpilotOutstanding customer service
Outstanding customer service, professionalism, compassion and proactivity describe my experience with the services provided by Gemma and Suzanne at the RMS Blyth Branch. I highly recommend them. They genuinely care!
Thank you so much for your great review for RMS Blyth. We are delighted to receive such a wonderful recommednation.
5/5
TrustpilotSian Barbara and Elspeth at the…
Sian Barbara and Elspeth at the Ponteland office have been unbelievably helpful during what, for me, has been a very difficult time. Information is key and they have kept me informed at every stage of my sale and purchase. I wouldn’t go anywhere else. Thank you ladies.
Thank you so much Michael for taking the time to leave this fantastic 5 * review for RMS Ponteland, we really appreciate it!
5/5
TrustpilotSale of Property
The Ladies at RMS Bedlington Office were both friendly and efficient. They kept me informed every step of the way throughout the viewing and house sale process and I cannot recommend them highly enough.
We are so happy to receive such a lovely review for RMS Bedlington and are pleased you felt supported throughout the sales process. Thank you so much for taking the time to leave us a great review, it means the world to us.
5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish! Professional, proactive, and always one step ahead. Communication was brilliant and the whole process felt smooth and stress‑free. Highly recommend, an estate agent who genuinely delivers!
Thank you so much Eve for taking the time to leave us this lovely review! We try our best to provide the best service possible so we are over the moon that you have recommended us!
5/5
TrustpilotGreat experience
I highly recommend going through this estate agents the staff where very helpful.
Thank you Paul! What a wonderful review. We really appreciate you taking the time to highlight Michael and the team to us!
5/5
TrustpilotThank you
Neil was very helpful and he provided me with lots of valuable advises. All the team at Gosforth branch were friendly and professional. Thank you so much Neil for the support throughout my mortgage process.
Thank you Asa for taking the time to leave this great review for our Mortgage Advisor Neil, we really appreciate it!
5/5
TrustpilotFantastic team at Fenham
The team at Fenham branch were all absolutely fantastic, they all went that extra mile, especially Dylan!Everything was handled professionally. When we had to go into the office we were greeted with a smile it makes all the difference when you’re moving and everything is stressful.
Dear Tina, thank you so much for taking the time to leave RMS Fenham, specifically Dylan a fantastic 5 star review. With Dylan being our newest member of staff to join the Fenham branch, we are delighted to see that he has made such a great impression so soon.
5/5
Trustpilot100% recommended
Recently completed another house purchase and used Alistair Bowman again as our mortgage advisor.
Thank you Brad, for taking the time to highlight our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout your purchase.
5/5
TrustpilotFlat sale
I needed to sell my Mum's flat after she died. All the staff at RMS in Blyth made it much easier, they were well informed and very helpful. The flat was marketed well, it sold in a few days and I was always informed of the progress in completing the sale. I recommend RMS Blyth very highly.
Dear Mr Ford, we really appreciate you taking the time to leave RMS Blyth your review. Thank you so much for also giving them 5*s, we shall pass on your kind words to the branch.
5/5
TrustpilotI've dealt with the Gosforth office…
I've dealt with the Gosforth office whilst in search for a property and in paricular Richard has been a great help! They've kept in touch, shared new properties that I might be interested in, and offered advice where needed.I would definitely recommend them!
Dear Harry, thank you so much for taking the time to leave RMS Gosforth, specifically Richard a 5 star review. We really appreciate it!
5/5
TrustpilotAlistair from the Bedlington office was excellent
Alistair from the Bedlington office was excellent, he clearly explained all the options and worked quickly to get my remortgage completed as fast as possible. I would highly recommend him!
Thank you Matty for taking the time to leave this review and highlight Alistair to us.
5/5
TrustpilotI've been dealing with the Gosforth…
I've been dealing with the Gosforth branch recently, in particular Ellie Erskine in the sales department. They've been excellent so far, stayed in touch regularly, offered advice where needed and been nothing but helpful. If you're buying/selling/renting etc I'd highly recommend these guys.
Dear David, thank you so much for taking the time to leave RMS Gosforth, specifically Ellie a great 5 star review, we really appreciate your recommendation.
5/5
TrustpilotAn amazing team at the Blyth office of…
An amazing team at the Blyth office of RMS, from the valuation to completion. Kept us informed every step of the way. Very helpful if we had any queries. Everyone was very helpful & friendly. Overall service has been excellent. The only thing we feel & it’s only feedback is that when we were being shown around properties it would have been useful for that person to have a little knowledge about that property.
Thank you so much Moira for taking the time to leave this 5 star review for RMS Blyth. We really appreciate you giving us some feedback and we have passed this onto the branch.
5/5
TrustpilotExcellent service at the West Denton branch
Everyone at the West Denton branch were fantastic, and provided a very smooth house sale service and experience from start until end.
Thank you for taking the time to leave us a great review Julia!
5/5
TrustpilotRook Mathews Sayer Jesmond branch
Many thanks to Kevin, Kerry and all the staff at Rook Mathews Sayer Jesmond branch for looking after us so well with the sale of our property. A very professional quality service throughout.
Thank you very much Steve for leaving this great review for our team in Jesmond, we really appreciate you taking the time to do so and for choosing RMS to sell your property.
5/5
TrustpilotWe recently sold a property through RMS…
We recently sold a property through RMS in Blyth, sale went smoothly and quick. Dealt with Allison at the start who was great and then handed over to Kate once the sale had been agreed and she was fantastic - we always felt that she dealt with any questions we had and remained professional throughout our dealings. Can defiantly recommend Blyth branch especially Alison and Kate.
Dear Anna, we are so glad you were able to secure your home quickly and smoothly. We really appreciate the future recommendation and hope you're very happy! Thank you for the review
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