Mansons Property Consultants Newcastle upon Tyne reviews from tenants

★★★★★ 5/5

View Agents

Top Class Service!

Gav was really helpful and patient at a very busy time of year! Everything was dealt with really quickly and in the space of 2 weeks I had viewed and moved into my new flat. Great and proffesional service!

Louise · 21 January 2016

★★★★★ 5/5

View Agents

A happy customer

"Elena and the rest of the team provided excellent service. She is very friend and professional. Elena and the team at Mansons made the whole process stress free. I wouldn't hesitate to recommend her or the team to anyone.

ROng · 14 January 2016

★★★★★ 5/5

View Agents

Elena was excellent in providing us a professional and efficient service, even with the hurdle of one tennant not currently being in the UK the whole process was swift and her communication with us was excellent throughout.

Craig · 22 April 2016

★★★★★ 5/5

View Agents

15 Innerhaugh Mews

Excellent, efficient staff. Helped us to get into our new home as quickly and smoothly as possible. Any questions we have had have always been answered promptly. Very grateful for all their help!! Thanks Again!

Joanne · 1 June 2015

★★★★★ 5/5

View Agents

Great Service

Gav in the office was super friendly and helpful. Everything was sorted quickly and efficiently with little hassle. The whole experience went smoothly, and Jonathan was patient and very helpful when showing us around properties.

Jemima · 16 May 2015

★★★★★ 5/5

View Agents

Professional and Friendly

It's the first time for my wife and I in the UK, and Alexi from Mansons helped us a great deal - both with explaining the documents we needed to go through and with answering the many questions that we had. As a bonus, he is a very friendly and fun person to talk to! I also met with Jonathan, who showed me the property (which we ended up living in), and was very friendly and helpful. In general, I was given the feeling that Mansons have a professional, trustworthy team, with excellent service and attitude towards their costumers.

Idan · 4 October 2018

★★★★★ 5/5

View Agents

Excellent Service in a Challenging Time

I was moved out of my home, due to water damage, and needed temporary accomodation.. I found a property I was interested in, and made an enquiry online on Sat/Sun. I was called on Monday and a viewing was arranged that evening; to fit in with my work. Two other places didn’t even contact me after similar enquiries. Mansons made everything very simple. They communicated everything well, were extremely professional, whilst still being “human”. The property had been empty for a week or so, and the boiler had dropped its pressure. I tried with the help of “YouTube” to fix this to no avail. I reported it, and as soon as the office opened they confirmed someone would be out that day; they were and heating sorted.. My experience with many companies over the last few months has been challenging, and I wish more companies worked the way that Mansons do.

Peter · 9 April 2018

★★★★★ 5/5

View Agents

Excellent Service!!

I am relocating to Newcastle for my job and Mansons were very helpful especially Elena. She made the process simple and easy for me and I would definitely recommend using Mansons to anyone!

Amaad · 25 January 2017

★★★★★ 5/5

View Agents

Very professional, informative and excellence service

Gav Younger was by far the best agent we have met to date, he went out of his way to ensure we got the property we wanted. Steph and myself are truly grateful.

Alex · 19 September 2015

★★★★★ 5/5

View Agents

Maintenance: washing machibe

I am so impressed with the speed and efficiency of Mansons. They went above and beyond to ensure that we had a washing machine when ours broke, and we had a new one delivered in a week!! I have been Really impressed with all the services mansons have provided in the 19 mo this we have been renting with them. Kayley in particular is a true credit to you agency, she very approachable, efficient, and genuinely lovely. Thanks so much!!

Jennifer · 1 July 2016

★★★★★ 5/5

View Agents

Best estate agent I've had the pleasure to work with

I don't post reviews very often, but when I do it´s because it´s well deserved, It´s been a pleasure dealing with the friendly staff at Mansons throughout the time me and my family have been renting in Northumberland. Problems are quickly addressed and the staff go out of their way to help and keep their clients happy. Kayley and the rest of the staff deserve a praise. I wouldn't hesitate to recommend Mansons for people looking to rent in the area.

Kari · 24 May 2016

★★★★★ 5/5

View Agents

Excellent Letting Agents

We have sadly just left a Mansons tenancy, though the reason was nothing to do with Mansons. As a letting agent, Mansons are arguably the best we have dealt with in nearly 20 years of living as tenants in a number of towns and cities in the UK and US. The Mansons staff are all very professional in their dealings, especially in the crucial area of maintenance where Cyndi excels at prompt and effective customer service. I enjoyed my time with Mansons and if I look for another property in the Tyneside area they will be my first port of call. I cannot recommend them highly enough.

Robert · 11 April 2016

★★★★★ 4/5

View Agents

The Quick Response of the Property Management Department

Unfortunately our house mate failed to find some of the issues with the property before we moved in (I am a student at Northumbria University so at the time of viewing the house I was living at the other end of the country as it was out of term time). However after recognising some of the issues when we moved in at the start of term (late August), we forwarded this to the property management department and they were very quick at dealing with said problems, and also tried their best at receiving any additional furniture from the landlord that we needed on short notice. Any problems we have had since, the management department has dealt with in at least 24hrs (e.g. when the washing machine broke) and also providing information and forwarding us to the right people in particular situations (e.g. when the key broke in the front door lock).

Joshua · 17 February 2016

★★★★★ 5/5

View Agents

An excellent company

An excellent company that is very professional and welcoming. This was my first time renting and Mansons made the whole process so easy - They really went above and beyond! I would like to make particular mention of Elena who guided us through the whole process and Jonathan who was more than happy to allow us to view a property outside of business hours due to my conflicting work schedule. 5 Stars seem too few for the service that we received and I would definitely recommend this agency.

Matthew · 20 October 2015

★★★★★ 4/5

View Agents

Everything is simple and quick

This is my first time to move, though I have lived in Newcastle for three years. I went to different agencies before coming across Mansons. Previous experiences were really tiring, as properties are mostly disappointing(look different from website picture) and the offices gave stressful feeling. I didn't expect much when I visited Mansons office, but surprisingly the office is very nice and peaceful and the staffs are friendly and helpful and most importantly they don't push you like most Sales did. I signed to the first property that I viewed. All the processes have been pretty easy and straight-forward. Really glad to find this one! Both the property and the agent. Hope this satisfaction is to be maintained in future encounters.

Jesslyn · 20 August 2015

★★★★★ 5/5

View Agents

Excellent service

Just a few kind words of gratitude to all the staff especially Gavin . Staff very polite & very helpful. 1st class service. & would recommend highly thanx me Ian barber

Ian · 20 July 2016

★★★★★ 5/5

View Agents

The best agency I even had to deal with

All I can do just recommend you this agency. During our 3 year tenancy we had to face lot's of problems with our house, but every time all the members of staff at Manson's been really helpful and supportive and our problems been sorted in a very professional manner.. I can say that they are the most professional agency that I even had to deal with. It's been a real pleasure dealing with them.. Thank you again, Regards, Mrs.Sipos

H · 16 May 2016

★★★★★ 5/5

View Agents

Excellent customer service

Very pleased with the level of service received. We dealt with Kirsty as our main contact at mansons and she has been polite, professional and efficient throughout. Thank you.

Vikki · 11 April 2018

★★★★★ 5/5

View Agents

Professional, polite, efficient and knowledable

Elena was a great help from initial contact right through to the move in date. A real pleasure to deal with and would recommend to any prospective tenant or buyer.

Lou · 18 April 2016

★★★★★ 5/5

View Agents

Super helpful, extremely friendly - brilliant!

Ian was incredibly helpful from start to finish and really made us feel at ease and excited about our move. He was fantastic and super professional from start to finish.

Timothy · 17 February 2016

★★★★★ 5/5

View Agents

Amazing service and professionalism

Thanks to Gav and all the team for their help: quick responses to my questions, constant support and the ability to find the property perfectly suited for my needs.

Manfredi · 11 January 2017

★★★★★ 5/5

View Agents

Service excellence

I recently rented a property through Mansons and I must say their service levels far exceed any other agent that I have used in the past. The speed with which they handled my letting was unbelievable.and everything was done for me, the minimum of effort was required on my part. Top that off with super friendly, polite and proffesional staff and you get a letting agent who in my opinion are top of the league.

PR · 28 April 2017

★★★★★ 5/5

View Agents

Outstanding

Elena was nothing but a delight throughout the process of securing my let. Thoroughly recommended - exceedingly helpful, professional, knowledgeable and friendly. An asset to her company.

Will · 13 October 2015

★★★★★ 5/5

View Agents

Excellent service

We chose to go through your agency to find a property and we were looked after by Alexi. He was very helpful and a lovely man to speak to. Not only did he help us with signing for our property and answering any questions we had, but he was also very down to earth and interested in us as individuals, which we thought was brilliant and made us both feel very comfortable.

Kiya · 5 July 2018