Heywoods Newcastle Under Lyme reviews

★★★★★ 1/5

Google

Well im so disappointed with this company,it seems there's either a break down in communication or they just cant be bothered,i put an offer in on a property a week ago and was told they would get back to me,waited 2 days called to see what the situation was think i spoke to the Manager Trish?explained the situation and was told Sam was dealing with it and i would get a call the following day still not heard anything just rude and in efficient very unprofessional,would not put my house up for sale with them! still it did me a favour as i have had offer accepted on another property i like more!!!!!!!

Stu · 25 August 2018

★★★★★ 1/5

Google

Extremely poor customer service. Unnecessary delays in repairs like they no longer care after signing the agreement! Rented a property at Victoria Street, ST5. I have been sending mails ever since I moved into the property but most of the issues are still not resolved. 0. Property was in complete mess. Blocked radiators, clutters :( 1. They gave us unsigned copy of agreement which had error in salutation. 2. Inventory report from their side was lacking the main issues. I had to make the whole report by myself and sent it to them. Even after 5 months, most of the issues are present. 3. I reported mainly for heating system, which is still not working as its timer doesn't function properly. Furthermore, its overflow pipe used to waste 30 to 40l (approx.) water daily. I requested them many time, sent the pictures, but they delayed the reply and came up with on very uncertain response mentioning that the landlord has no budget to fix it! I had to fix and guide the water through hose! Horrible! 4. Some windows are not lockable. Reported, no action was taken! 5. Some of the corners of front facing wall are prone to mold and damp. I treat one such corner bi-monthly where a gas meter is located . 6. I had conversation through email with Declan, Emmy and Laura. And had a verbal conversation with Emily,which turned quite insensible. I tried to draw attention to new team by sending a letter and got no proper reply. Even we sent emails to Jayne, and situation remained the same. and the list goes on..... Speaking of new team, we sent a few emails and a mail containing the two letters, one to serve the notice to end the tenancy, and another to draw their attention to reply us to the email that I sent them months ago reporting the issues. Got no reply for second letter so far! Only got a reply to first letter by Amy Tatler. They kind of ignored the second letter! How insensible! During our stay, these whole scenario somehow affected peace of our mind. We wanted to move out early, but our contract has no breakage clause! :( Have a look at pictures. We never felt home at this place. :( I'm glad that we tried to solved as much as we could. If you are thinking of renting a property, please read this. 1. Read your agreement carefully. The agreement is the two way street, you can refuse if you don't like some conditions and can discuss about them. 2. On viewing, make sure you observe every corner of the property, and if possible, try to bring the inventory report with you so that you can go through each of the highlighted observations. If you find anything wrong, make sure you write it down on paper and get it signed by them to bind them legally like they do! 3. Make sure your deposit is protected in a Deposit Protection Scheme. (Generally speaking) 4. Try to communicate through emails or letters to have the proof of communication handy. 5. If anything goes wrong, first, communicate the issue with them properly. Then you can raise it further to your nearest citizen advice center and even more further to Shelter. 6. Check if the property has functioning smoke alarms! 7. Discuss over breakage clause. If possible get it on your agreement. The purpose of writing this much is to save the tenants from traps and cold behaviours from letting agency that put us down most of the time. We felt so cheated being in the property and we had no way out as there was no breakage clause! Thankful to the cycle of time, we have served the notice as our fix tern tenancy is about to end! yay! Free birds :D

Dev · 25 August 2018

★★★★★ 5/5

Google

Charlotte and Lottie were so helpful in proving a market report and valuation for our property. We were in a rush so they managed to squeeze us in within a few days. They felt very genuine and were so helpful in answering all our questions. They also emailed over a really detailed and easy read report after the visit. Thank you so much for all your help :)PositiveResponsiveness, Quality, Professionalism, Value

Natalie · 24 August 2021

★★★★★ 5/5

Google

We're currently in the process of moving in with Heywoods as a tenant. We have had Charlotte as our main point of contact and she has been nothing short of superb. Responses are given immediately she has everything ready that we need and she's been helpful to no end. We had a chat with the landlord over the weekend and he mentioned she was one of the reasons he's stuck with Heywoods as she is fantastic to have when you need help. I couldn't fault any part of the process, it's been nothing but quality all round. As a tenant I'd highly recommend both Heywoods and Charlotte and I know our landlord would agree. When we eventually move or buy we will be coming back to Heywoods as our first choice! It's refreshing to be able to trust that an agent will have your back as well as the landlords at the same time. Thanks for everything!

Callam · 8 October 2024

★★★★★ 5/5

Google

Especial thanks to Louis and Hannah for the professionalism with wich they deal with the letting of our daughter's property. They communicate excellently and efficiently deal with everything for us. Kudos!

Indoloazepine · 19 October 2024

★★★★★ 5/5

Google

We have let our property out through Heywoods and Charlotte has been very professional from the start until 1. Easily approachable and very helpful. Would highly recommend.

Salman · 17 December 2024

★★★★★ 5/5

Google

A massive thank you to Charlotte for all her time and support in helping me secure my new home. She was ready to answer any questions at every stage of the renting process. Making it very easy for first time renters! Would definitely recommend to others.

Annabel · 30 May 2025

★★★★★ 5/5

Google

Becky has been incredible throughout the process. Very inviting on our first visit to the property. Clear communication ever since. She has responded to any queries we have had almost immediately every time and she has made the whole house moving process a breeze.

Antony · 25 February 2024

★★★★★ 5/5

Google

Heywoods have been really professional and prompt in their house moving. Charlotte was very helpful in getting the ball rolling terms of admin work. Much appreciated, plus you get a welcome box which is very nice

Arghya · 24 July 2024

★★★★★ 5/5

Google

I have recently listed my home through Heywoods. Lottie the Agent I initially dealt with was extremely knowledgable, professional, smart & positive. Very confident in her approach & keen to move the property quickly. I received several offers above asking price within the first 24 hours of the house being listed. An absolute pleasure to deal with. I would highly recommend Lottie & the Heywoods Team to sell your home!!!!

Hazel · 24 August 2021

★★★★★ 5/5

Google

We had 3 valuations and we chose Heywards to sell our house. Jade advised us but also listened to us and that was very important to us. From the very first minute we have had 5 star treatment from every single person who works in any capacity at Heywards. They are all friendly, respectful, polite, professional, knowledgeable, fair and they put their all into what they do and go above and beyond to get you the best price possible for your property. I have spoken to many of the staff and they are all the same. I have probably dealt the most with Jessica who is amazing at what she does. My son has used a number of estate agents but said none are a patch on Heywards. I can’t speak highly enough of them all and absolutely would recommend them to anyone. Thank you to you all for an incredible job.

Sharon · 22 September 2024

★★★★★ 5/5

Google

Charlotte was amazing in helping us find our perfect home and getting us sorted and in there within a week! We can’t thank her enough, and we even got move in goodies, thank you so much <3

Sophie · 24 June 2024

★★★★★ 5/5

Google

Spoke to Jessica here for a property I was wanting to buy! Jess was great with conversation on a personal level not just a business level, understanding and efficient!

Sam · 28 October 2024

★★★★★ 5/5

Google

One of the best service providers when it comes to finding your next home. Thanks so much Charlotte

Henry · 16 February 2026

★★★★★ 5/5

Google

Charlotte was attentive, responded quickly, and helped us along the way, despite the issues. Did accidentally cc some random guy in half way through though, lol. Would rent from her again.

Curtmantle · 22 September 2024

★★★★★ 4/5

Google

The property search had been seamless with haywood.I would like to thank Becky and lottie for their efforts in interacting with me via constant emails.They are very professional and prompt with response.I hope I will have a great experience with the flat I rented.😌 …

Tsering · 27 December 2023

★★★★★ 5/5

Google

I recently let out my property with Heywoods and I am incredibly impressed with the service. Becky was really helpful and kept me updated on feedback from viewings and gave me plenty of advice. They managed to secure a tenant very quickly. My property is in safe hands!! Highly recommend!

Amy · 24 August 2023

★★★★★ 5/5

Google

We found Heywoods very friendly and professional throughout the whole process. They gave us regular communication and updates through e-mails and phone calls. The initial valuation for our property was spot on - they clearly had a good understanding of the local market and area. It was clear that the staff could see the potential in the property, positive selling features and how it could be developed further. Heywoods negotiated with potential clients and gave us advice to help us to sell our house swiftly and easily.

Sarah · 16 August 2024

★★★★★ 5/5

Google

Jess is a real asset to this company and the great service they aim to achieve. She has been so helpful, friendly and reliable.

Ellie · 17 December 2024

★★★★★ 5/5

Google

Put my mother's house up for sale with Heywoods. Met Chelsea Tuff at the property. Very professional. House quickly on the market, well presented on the Internet. Good number of viewings immediately. Kept well in the picture of what was going on by Chelsea, Ryan and Vincenza. Property is now showing Sold Subject to Contract. All very good so far.

Patricia · 24 August 2022

★★★★★ 5/5

Google

Heywoods are a great letting agent and I will highly recommend them. they have looked after all our letting needs since day one. A special mention to James and Becky who are always going above and beyond to help us.

LOZ · 25 February 2024

★★★★★ 5/5

Google

The. Best platform to look for houses..special mention to Charlotte for an exerllent job done from the beginning...we were updated in time every step of the way ..all done in a friendly and professional way...definitely recommend my colleagues

Jane · 26 March 2024

★★★★★ 5/5

Trustpilot

Taking all the stress out of letting your property

Lottie and the team have taken all the stress out of letting my property. Lottie liaised with me throughout the process, she is very professional and kept me fully informed at every step. We have new tenants in place within 3 weeks which has been a record. She has been a delight to deal with, I cannot recommend Heywoods enough.

Denise · 23 May 2022

★★★★★ 5/5

Trustpilot

We had a great experience in letting with Lottie!

We had a great experience in letting a property with Lottie. Lottie and her team were quick to communicate, setting up a last minute viewing and getting us in the property quickly. Lottie listened to our needs and communicated with us and the landlord making our move so effortless. Thank you we so appreciate how you went above and beyond.

Erika · 23 May 2022