Heywoods Newcastle Under Lyme reviews

★★★★★ 5/5

Google

I had a great experience with Heywoods. Quick and easy systems. I dealt with Sian, extremely helpful and very responsive. Went out her way to to deliver a great customer experience. Would highly recommend 👍 …

Adam · 11 June 2026

★★★★★ 5/5

Google

I can’t recommend Kerry at Heywoods enough for the level of customer service she has shown me. She has been an incredible source of knowledge and has gone above and beyond to help me understand the area better so I can make wise investment choices. Ann-Marie showed me around one of the properties and was very lovely too. All of the team are incredibly friendly and I look forward to purchasing a property through them in the future.

Danielle · 27 December 2023

★★★★★ 5/5

Google

Heywoods maintenance delivered a 5 star Service. Mike and Phil-were reliable, hardworking and so knowledgeable. Hannah was professional, informative and friendly. …

Michaela · 16 January 2026

★★★★★ 5/5

Google

Purchased a property with Heywoods, they were extremely helpful, and supportive from the outset. Luke and the team are brilliant. I can’t recommend them highly enough.

Adam · 11 August 2026

★★★★★ 5/5

Google

I had a great experience with heywoods. Found them extremely supportive and understanding in all aspects. Most important of all was they were available easily and patient and efficient when dealing with our questions. First experience ever but a very good one. Nathan was incredible and Thank you all

Asfandyar · 16 February 2026

★★★★★ 5/5

Google

"I had a fantastic experience with heywoods, and I want to give a special mention to Louis for his outstanding help. From start to finish, he was professional, friendly, and incredibly knowledgeable. He made the whole process smooth and stress-free, always quick to respond to any questions and going the extra mile to ensure everything was in place. His attention to detail and commitment to great service really stood out. I highly recommend this agency, especially if you get the chance to work with Louis!"

Udhaya · 26 March 2025

★★★★★ 1/5

Google

Disgusting and unprofessional. I’m currently going through a very difficult seperation in which my ex partner decided to sell our family home, in which we have two children living from without a mutual agreement. Alas I’m not on the mortgage but I have a declaration of trust in which I have beneficial rights regarding the house and rights regarding family law act. I rang to clarify a few things with heywoods, they then went on to say they would get someone to ring me back instead within 5 minutes they were on the phone to my ex partner, in which gave him great joy to send me more abusive message informing me on how I’ve made my self look a fool and how Miss Rachel Breeze seemed to think I was stupidly unaware about how the finances are dealt with (which had nothing to do with why I was calling) for some reason she was unable to give me a call back to say this to myself, perhaps she could of understand what direction I was taking, Instead was clearly enjoying a conversation with my ex partner who in which is happy to see his own children homeless, me as a mother who would do anything to prevent this from happening. Hence why I was hoping for some clarification I never got. Heywoods only have on interest which is to be as unprofessional and rude to anyone who’s not lining there pockets.

Frankee · 24 August 2023

★★★★★ 5/5

Google

I can't rate Alistair and the team at Heywoods enough and the merge with Habitans is only going to make this business grow further. They focus on the people and delivering an excellent customer service all round. They work extremely hard and their attitude to supporting their customers is what will make them stand out against the competition. Everyone there is friendly and professional and will go above and beyond to help you out. If you need anything property related, Heywoods is the only way to go.

Kerry · 24 August 2023

★★★★★ 5/5

Google

I am in the process of trying to rent a bungalow via Heywoods. At the moment I am dealing with Becky and Lottie. Now… I’m not the easiest person to deal with as I panic and I’m passionate and I know I can pester to get things done etc but Becky has not being flustered by me at all, she is professional, to the point and will do her hardest to explain everything you need to know in detail so that I fully understand. I am finding Becky a big help in a stressful situation, she is in constant contact with me and doing her hardest to get the process sorted. Like I say, I know some people can find me a bit overpowering but that’s because I care about what I commit to and this has not phased Becky in the slightest. I find Becky is warm and welcoming when I speak to her, her emails are professional and to the point and she’s a big help. I’d also like to say that Lottie is a star, she is warm, friendly, professional and again isn’t phased by my ten million questions, Lottie hasn’t judged me, she’s made sure I totally understand each stage of the process with ease as I have not had many dealings with estate agents but I have to say the team at Heywoods so far are totally none judgemental and are definetly the most down to earth, friendly and in my words ‘normal’ people who aren’t just after money and then drag their feet and don’t care. This team are humans and it’s clear to see that so far they care. Also my viewing was done with Anne Marie and I have had many viewings with other agents and believe me when I say this lady is by the best I’ve being shown around properties by, Anne Marie knows her stuff and their is absolutely nothing bad I can say about this lady- again she is human and she cares. So….. so far, so good and I think we are getting there with me renting the property I have my heart set on! If it doesn’t come off then I would still not be put off in staying with Heywoods Lettings team and I would be more than happy for them to find me somewhere else as like I say I do trust them and I feel safe with them so far.

Anna · 24 August 2023

★★★★★ 5/5

Google

Great Customer service from Jade who I dealt directly with and the team within the sales department. Jade was professional courteous and helpful. Jade demonstrated to me during my dealings that she was clearly a customer focused person who made me feel at ease throughout my sale and with any concerns I may have had. It was a pleasure contacting Heywoods and I will be happy to suggest them to my family & friends. To this end all I can say is that Jade and the Heywoods team delivered as promised.

Angelo · 24 August 2023

★★★★★ 1/5

Google

A laughable Letting agent where they have the audacity of claiming over 80% of deposit worth over £450 for 'redecoration' purposes for simple wear and tear for a tenancy lived for almost 2 years. After further involvement of external adjudicator, their claim was not successful. Embarrassing really, genuinely left a bitter end to the tenancy. Their measly attempt in scraping up from a student's deposit for pathetic claims, only for their own benefits. Would've posted the laughable images they claimed against, but I will leave it at this. Do better.

Arghya · 11 June 2026

★★★★★ 5/5

Google

My experience with Heywooods has been 10/10. My agent Charlotte was so efficient and helpful. No question was too much of an ask and I did not fall short of support throughout the process of getting my new home. Charlotte, thank you for making everything smooth and simple you are an absolute credit to Heywooods.

Millicent · 27 November 2024

★★★★★ 5/5

Google

Hannah and Sian have been absolutely fantastic. They have gone above and beyond to help me and my clients, always being so helpful, responsive and friendly. They’ve made the whole process so much easier and nothing has ever been too much trouble. It’s rare to come across such genuinely helpful people in this industry, and they both deserve a huge thank you. 5 star service!

Amie · 11 September 2026

★★★★★ 5/5

Google

We moved in to our new home and there were quite a few things that needed work. Hayley and the maintenance team have done really well to sort these works out quickly. It's great to have a maintenance team who are so helpful and respond quickly, great idea that the maintenance team are part of the estate agency makes for a quicker turnaround.

Robert · 16 January 2026

★★★★★ 5/5

Google

Fantastic service from start to finish. From the moment Chelsey met with us for the first time we felt as sense of confidence in what she told us about the whole process. All stages following this were swift and professional. Communication was great and consistent, this has resulted in a very quick sale of our property. Thank you to Chelsey and the team. Martyn & Katie

Martyn · 26 March 2024

★★★★★ 5/5

Google

Just to say thank you to Morgan for her recent help with our enquiry. What a lovely person to to speak to, so helpful and so personable. I really can't express our thanks enough. 5 Star Service. Kind regards. Michael & Madeleine

Madeleine · 16 February 2026

★★★★★ 4/5

Google

Bought a house from them. Process went smoothly and they kept on top of chasing up all legal parties involved. After buying the house found that there was asbestos at the property, they agreed to go halves on the removal. Would recommend dealing with them and will probably use them in the future when I come to sell my house.

James · 28 August 2025

★★★★★ 5/5

Google

Julia Bramfitt was excellent. Friendly and professional. Highly recommend.

Ian · 7 October 2026

★★★★★ 5/5

Google

Absolutely fantastic service, Charlotte Foden went above and beyond to help us when we found ourselves on a very short time scale. She found time for us to be advertised in super speedy record time, along with the rest of the sales team who we had nothing but great friendly communication from throughout the whole process. Many thanks to everyone who helped :)

Sophie · 25 April 2024

★★★★★ 5/5

Google

I bought my first house today. Heywoods were the agents responsible and they couldn't have been more helpful and professional along the way. Julia in particular was always available and knowledgeable about anything I had a query with, regardless of how small. They made the process easy from beginning to end and I am particularly happy with their welcome home box, which was a very nice touch. Thank you folks.

Andy · 11 July 2026

★★★★★ 5/5

Google

My house has been on and off being sold multiple times due to a whole host of different issues that arose during a prospective sale and jade has remained exceptionally patient during the whole process. Photos that were taken were absolutely fantastic and helped to get lots of viewings which Jade was more than happy to do herself. A great service from a great company.

Nick · 26 January 2024

★★★★★ 5/5

Google

Heywoods have been so helpful with all aspects of my property and I’d particularly like to thank Hannah and the maintenance team for the friendly and proactive way they have looked after me. Thank you so much!

Jo · 16 February 2026

★★★★★ 5/5

Google

As a new landlord I couldn’t more happy with the service I’ve had from Heywoods. I was apprehensive as this is all very new to me, however Lottie was able to provide the time to give me all the information I needed and was able to answer all of the questions I had to put my mind at ease. The turn around from our initial meeting to the property having viewings has be so efficient. Both Lottie and Charlotte (who came to take the images of the house) have been both so professional and positive. I’d highly recommend Heywoods as an agency if your looking to let out a property. Thank you!

Lydia · 24 August 2022

★★★★★ 5/5

Google

I have recently sold my house with Heywoods. Chelsey came to see me, and I explained that I was looking for a quick sale. Chelsey gave me great advice and took photos on the initial visit which was tuesday lunch time. The house was on the market at 9am the next day and by 11:30am I had received my first offer at asking price! Throughout the whole process Chelsey was easily contactable and answered all my questions. Very happy with the service! 5 shiny stars out of 5!

Nathan · 24 August 2022