Heywoods Newcastle Under Lyme reviews

★★★★★ 5/5

Google

I used Heywoods for the sale of my late father’s property and dealt with a young lady called Jade, who I couldn’t recommend highly enough. She was professional and upfront from the very start and made the whole process of the sale run very smoothly.

James · 16 January 2026

★★★★★ 5/5

Google

Lovely Staff at heywoods, this is my second time using their services for my home, Maria and Sarah have both been extremely helpful and understanding of my personal circimstances and have helped and updated me with every step thus far. Would highly recommend using heywoods.

Zenny · 16 January 2026

★★★★★ 5/5

Google

Jade at Heywoods has been brilliant in marketing our house for sale. It went onto the open market within a few days of the photographs and video tour being done and our house was sold subject to contract quickly after a number of organised …

Scott · 16 January 2026

★★★★★ 5/5

Google

Many thanks to Julia Bramfitt for all her great advice and help to ensure a speedy house sale. Julia is very professional, with a wealth of experience and a great understanding of her client and market, which has been greatly appreciated.

Jane · 9 August 2024

★★★★★ 5/5

Google

Charlotte was super helpful throughout the entire process. Quick responses and a polite manor throughout the application process. Very pleased to be moving in shortly☺️

Chloe · 16 February 2026

★★★★★ 5/5

Google

Everyone we dealt with has been really helpful, polite and professional. Jess was brilliant at keeping us updated, and lovely to deal with. Always happy to have a chat, a real asset to Heywoods.

Gail · 20 November 2024

★★★★★ 5/5

Google

Jessica created a transparent and trusting relationship with us while buying our first BTL property. Each stage she has updated us and helped us through out the process. I had a great experience working with Jessica [Heywood Estate]. They were very friendly, helpful and professional. They were always available to answer my questions and provide me with all the information I needed. They made me feel like I was their only client, even though I know they had many at the same time.

Allan · 17 December 2024

★★★★★ 1/5

Google

Communication with this company is very poor. Waited over two weeks for answer on my offer. Only actually rejected offer after my fourth try to get answer. I emailed several times with no response. Coincidentally got the answer officially after my phone call into the offices. The fact that properties go quick with such high demand allows this type of business to treat customers how they want. When the market drops, which it will, this business will be the first to feel it.

Philip · 27 November 2024

★★★★★ 5/5

Google

We have just purchased our first home with Heywoods and the help of Rachel, she was very helpful and we couldn’t reccommend them highly enough. Rachel was so helpful in explaining what we needed to do and putting us in touch with the right people. She was always available to answer any questions we had and went out of her way to help us, she was extremely polite and professional and we are overly pleased with the service and will be recommending to all friends and family!

Lauren · 25 August 2019

★★★★★ 5/5

Google

I purchased my property from Heywood's in July last year. Chelsey at the office carried out both viewings that we had of the house, and she was very friendly and happy to answer any of our questions. On our second viewing, we wanted to measure up for furniture, and Chelsey was very patient whilst we carried this out. She was always available to speak to with regards to an update on how our sale was progressing, and if she was not available she always returned our calls. Our sale went through quickly, and we completed on our purchase around 8 weeks after our offer was accepted.

Natalie · 25 August 2019

★★★★★ 5/5

Google

From the moment we requested to view a house and deciding to make an offer right up until the final minutes of us collecting our keys; the staff at Heywoods N-U-L have been faultless. We used their Mortgage adviser Martin who did everything he could in finding us the right deal and beating most high street prices & Rachel (our estate agent) was brilliant, what ever we asked of her it.was never too much trouble. Rachel was very polite and professional which made corresponding with her seamless, whether it be via email or phone call - as soon as there was something that needed to be done or updated she was on the case immediately. On a whole (based on our experience) I'd be happy to use Heywoods again whether it be to sell or buy another property!! All staff I have spoken with on the phone are exceptionally polite and friendly.

Harriet · 25 August 2019

★★★★★ 5/5

Google

Greatly appreciate the help and support throughout the process and thank you very much for providing all the information required accurately. Louis has helped us a-lot throughout this journey of moving into a new place. Thank you Louis and Heywoods 🤍 …

Nazrin · 25 May 2024

★★★★★ 5/5

Google

Our sale has not been without some issues - but I've found Heywoods to be extremely personable, reactive and professional. Julia is very driven and has brought new energy and focus, which has been very positive!! Well done Haywoods, we have no hesitation in recommending you.

Nickj · 25 February 2024

★★★★★ 1/5

Google

Very bad customer service, they take ages to reply to emails. When I called them, the gentleman on the phone is rude saying wait for there reply to there email to book rental property viewing and they never reply back. Other property agents atleast book viewing ls on the phone call instantly but not Heywoods. Very disappointed, rude customer care tone when talking on the phone.

Ali · 16 March 2026

★★★★★ 5/5

Google

Brilliant service from Heywood's throughout our property sale and purchase. From the initial offer we made against the house we wanted, through to selling our property (which they marketed and sold within 48hrs!) the experience has been great. The convayencing has been a long process with much frustration but the efforts made by Heywood's (in particular Rachel Breeze) has been fantastic, and I am convinced the chain would not have succeeded without her efforts. Thank you.

Steve · 24 August 2020

★★★★★ 5/5

Google

Heywoods have been brilliant, specially Charlotte who worked our move for a rental. Charlotte was professional and appropriate throughout, providing speedy responses to queries and also supported us through our moving process smoothly. Would 100% recommend.

Chris · 21 August 2024

★★★★★ 5/5

Google

We’d been looking to move for a while after almost five years in our old property and using Heywoods was a breath of fresh air when compared to our previous letting agents! We got in contact to view a property and the whole process from viewing to moving has been wonderful. We have a great Landlord and I feel like we are in safe hands with Heywoods if any issues should arise. Charlotte in particular deserves a mention because none of this would have been possible without her. She is so professional, always prompt in her response and really helpful with requests and queries. She is an absolute credit to the company and I know that Heywoods will be our first port of call should we ever need to move again!

Jessica · 19 October 2024

★★★★★ 1/5

Google

Well im so disappointed with this company,it seems there's either a break down in communication or they just cant be bothered,i put an offer in on a property a week ago and was told they would get back to me,waited 2 days called to see what the situation was think i spoke to the Manager Trish?explained the situation and was told Sam was dealing with it and i would get a call the following day still not heard anything just rude and in efficient very unprofessional,would not put my house up for sale with them! still it did me a favour as i have had offer accepted on another property i like more!!!!!!!

Stu · 25 August 2018

★★★★★ 1/5

Google

Extremely poor customer service. Unnecessary delays in repairs like they no longer care after signing the agreement! Rented a property at Victoria Street, ST5. I have been sending mails ever since I moved into the property but most of the issues are still not resolved. 0. Property was in complete mess. Blocked radiators, clutters :( 1. They gave us unsigned copy of agreement which had error in salutation. 2. Inventory report from their side was lacking the main issues. I had to make the whole report by myself and sent it to them. Even after 5 months, most of the issues are present. 3. I reported mainly for heating system, which is still not working as its timer doesn't function properly. Furthermore, its overflow pipe used to waste 30 to 40l (approx.) water daily. I requested them many time, sent the pictures, but they delayed the reply and came up with on very uncertain response mentioning that the landlord has no budget to fix it! I had to fix and guide the water through hose! Horrible! 4. Some windows are not lockable. Reported, no action was taken! 5. Some of the corners of front facing wall are prone to mold and damp. I treat one such corner bi-monthly where a gas meter is located . 6. I had conversation through email with Declan, Emmy and Laura. And had a verbal conversation with Emily,which turned quite insensible. I tried to draw attention to new team by sending a letter and got no proper reply. Even we sent emails to Jayne, and situation remained the same. and the list goes on..... Speaking of new team, we sent a few emails and a mail containing the two letters, one to serve the notice to end the tenancy, and another to draw their attention to reply us to the email that I sent them months ago reporting the issues. Got no reply for second letter so far! Only got a reply to first letter by Amy Tatler. They kind of ignored the second letter! How insensible! During our stay, these whole scenario somehow affected peace of our mind. We wanted to move out early, but our contract has no breakage clause! :( Have a look at pictures. We never felt home at this place. :( I'm glad that we tried to solved as much as we could. If you are thinking of renting a property, please read this. 1. Read your agreement carefully. The agreement is the two way street, you can refuse if you don't like some conditions and can discuss about them. 2. On viewing, make sure you observe every corner of the property, and if possible, try to bring the inventory report with you so that you can go through each of the highlighted observations. If you find anything wrong, make sure you write it down on paper and get it signed by them to bind them legally like they do! 3. Make sure your deposit is protected in a Deposit Protection Scheme. (Generally speaking) 4. Try to communicate through emails or letters to have the proof of communication handy. 5. If anything goes wrong, first, communicate the issue with them properly. Then you can raise it further to your nearest citizen advice center and even more further to Shelter. 6. Check if the property has functioning smoke alarms! 7. Discuss over breakage clause. If possible get it on your agreement. The purpose of writing this much is to save the tenants from traps and cold behaviours from letting agency that put us down most of the time. We felt so cheated being in the property and we had no way out as there was no breakage clause! Thankful to the cycle of time, we have served the notice as our fix tern tenancy is about to end! yay! Free birds :D

Dev · 25 August 2018

★★★★★ 5/5

Google

Charlotte and Lottie were so helpful in proving a market report and valuation for our property. We were in a rush so they managed to squeeze us in within a few days. They felt very genuine and were so helpful in answering all our questions. They also emailed over a really detailed and easy read report after the visit. Thank you so much for all your help :)PositiveResponsiveness, Quality, Professionalism, Value

Natalie · 24 August 2021

★★★★★ 5/5

Google

I have to say that my experience with Heywoods has been extremely and consistently positive, with absolutely no exception. I am having to deal with the complex situation of dealing with two estates, missing documents and managing all this at distance. This has thrown up a series of difficult problems, but in each case Heywoods have stepped forward whenever I have asked and suggested very effective solutions which I have used with satisfaction in every case. Further, the Sales Manager Chelsey Tuff who I mostly deal with but also all of her colleagues that have helped me, display the happy combination of great professional competence, communication skills together with personal qualities of just being plain nice and approachable. If this sounds too good to be true, then good, but it is true because they deserve it. I am so pleased that I chose Heywoods to handle the sale of this property for me and I have no hesitation in recommending that you do the same.

Ian · 15 October 2024

★★★★★ 5/5

Google

Having invited local estate agents to appraise my property for rentaing and although all were good, Heywoods was my first choice, standing out with an excellent presentaion and first point of contact. Charlotte gave a prompt, efficient and professional service, with an obvious knowledge of the rental market, giving up to date advice and support from day one and every step of the way - quickly securing great tenants and taking care of both parties throughout. Excellent updates and prompt responses to any of my questions or concerns. I would not hesitate in recommending Heywoods 100% for your property services. The offices and all the staff give you a friendly professional service with an overall pleasant customer experience.

Philipj · 15 October 2024

★★★★★ 5/5

Google

We approached Heywoods looking for a rental property in the area. I had a great experience working with Sian while choosing a rental property. She took the time to understand my needs, answered all my questions clearly, and offered …

Laura · 16 January 2026

★★★★★ 5/5

Google

We're currently in the process of moving in with Heywoods as a tenant. We have had Charlotte as our main point of contact and she has been nothing short of superb. Responses are given immediately she has everything ready that we need and she's been helpful to no end. We had a chat with the landlord over the weekend and he mentioned she was one of the reasons he's stuck with Heywoods as she is fantastic to have when you need help. I couldn't fault any part of the process, it's been nothing but quality all round. As a tenant I'd highly recommend both Heywoods and Charlotte and I know our landlord would agree. When we eventually move or buy we will be coming back to Heywoods as our first choice! It's refreshing to be able to trust that an agent will have your back as well as the landlords at the same time. Thanks for everything!

Callam · 8 October 2024