Trusted Agent profile · Newcastle Under Lyme
★★★★★
436 reviews across 4 platforms
The Estate Offices Blackfriars Road, Newcastle Under Lyme, ST5 2EB
Heywoods's office in Newcastle Under Lyme, at The Estate Offices Blackfriars Road, is rated 4.5 out of 5 across 436 reviews on four platforms, including 374 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
374
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
3
Reviews on Yell
This office
58
Reviews on Trustpilot
This office
The Trusted Agent 2026 results for Heywoods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
GoogleVery professional, gave solid advice to get my property rented very quickly, really did go above and beyond especially Lottie, her enthusiasm is amazing. Highly recommended agents for both sales and lettings. 5 star service.
Thank you Rob! We look forward to supporting you on your property journey, we're here to help and be your point of advice. Heywoods,
5/5
GoogleRachel and the team at Heywoods have been extremely helpful and very quick to respond throughout the process of selling my house. I would highly recommend them to anyone looking for an estate agent. Thanks!!
Dear Harry, Thank you for your feedback, Rachel and the entire team here at Heywoods are thrilled to have been of assistance throughout the process of selling your house. Your feedback reinforces our commitment to providing helpful and prompt service to our clients. We are honoured by your recommendation and are grateful for the trust you have placed in us. Kind Regards Heywoods.
5/5
GoogleKerry was both knowledgeable and friendly and answered all my queries sufficiently and with clarity. She also followed up my phone call with further information which I really appreciated.
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
5/5
GoogleLouis Hiney was a pleasure to deal with, very prompt with any updates, a credit to Heywoods, thanks
5/5
GoogleSo far so good, very speedy to get valuation, pictures then listing done and set up. Had viewings booked in within a day or so
Thank you, Andrew, for your great review. We’re pleased to hear that the valuation, photography, and listing process was quick and efficient, and that viewings were arranged promptly. … More
5/5
GoogleAlistair and his team have managed our property portfolio for a few years now. They fully manage our properties including tenant find and monthly management. They always deliver and are friendly and professional. I would highly recommend Haywood's.
Thank you Tina, it's great to have you onboard. We appreciate your ongoing support. Should you require any support with your property investment business, we are here to support you. Heywoods,
5/5
GoogleShown around 2 properties today , for investment purposes.Kerry was brilliant, took time to answer all of my questions and was very knowledgeable. I thoroughly recommend them .
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
5/5
GoogleHeywoods have been excellent in handling potential customers visiting the showhouse at Honeywall lane, Nicole in particular has been a great help to me
Thank you, Gary, for your kind feedback. We’re pleased to hear that your experience with Heywoods has been so positive. Nicole will be delighted to know that her support and assistance have been so helpful. We take great pride in providing a welcoming and professional experience for all potential customers, and it’s lovely to see this recognised. Thank you again for taking the time to leave a review., The Heywoods Team
5/5
TrustpilotI have used Heywoods and Lottie on a…
I have used Heywoods and Lottie on a tenant find basis for my rental properties. I can not praise Lottie and the team enough. The process was explained every step of the way and made it very easy. Very pleased with the service received and would highly recommend to anyone.
Thanks for the great feedback for our Lettings Team, we're very pleased to know you're happy with the service!
5/5
GoogleKerry has been very helpful and has given me lots of useful advice about investing in Newcastle Under Lyme. She’s also a great ambassador for Haywoods and would recommend their services.
Dear Jay, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Kerry has been instrumental in providing helpful advice about investing in Newcastle Under Lyme. Kind Regards, Heywoods
5/5
GoogleVery professional service and approachable with any issues. Thanks Charlotte and Heywoods
Thank you for your kind words! We're so glad to hear that you had a positive experience with our service. Charlotte and the team at Heywoods always strive to be professional and approachable, so it’s wonderful to know that it made a difference for you. If you need anything else, don’t hesitate to reach out. Thanks again!
5/5
GoogleVisited on Thursday with an elderly relative who due to unforeseen circumstances is needing to move to smaller property. Staff were very knowledgeable and went out of their way to help and put my relative at ease with the whole process. A big thank you to Carl and the team for their work and support, we couldnt have asked for more.
Very glad we could help Clair and if there is anything else we can do for you, please do not hesitate to contact. We'd be more than happy to help!
5/5
GoogleCharlotte Tomkinson was professional and personal from start to finish. The entire heywoods team have made the process easy and enjoyable.
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
5/5
GoogleIt was very nice and easy process with heywoods. I really appreciate the way them handle their customers. Well done 👏 …
Thank you for your kind review, Nitheesh. We’re pleased to hear that you found the process smooth and straightforward, and that our team made a positive impression. Providing clear, supportive service is very important to us, so your feedback is greatly appreciated. We look forward to assisting you again in the future., The Heywoods Team
5/5
GoogleGood experience with Heywoods. Communication and information was clear and prompt and dealing with Louis and all staff was easy and re-assuring.
Thank you, Matthew, for your kind review. We’re delighted to hear that you had a positive experience with Heywoods and that our communication and support made the process clear and reassuring. … More
5/5
GoogleMade all progress easy for us. Thank you for your service and support. Looking forward for the same in future. Thank you Becky Evans.
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
5/5
GoogleI am very happy with my experience with Heywoods in Newcastle-under-Lyme. The staff were always polite and professional. Easy to reach by phone and quick replies to any email queries. They supported the whole process from viewings to completion. A big thumbs up and 10/10 from me. Very happy to recommend and I would not hesitate to use Heywoods again.
Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team at Heywoods. It's great to know that our staff's professionalism and responsiveness made a difference for you. We truly appreciate your recommendation and look forward to assisting you again in the future. If you have any more questions or need further assistance, don’t hesitate to reach out!
5/5
GoogleJessica King is very helpful and responded in quick time.
Thank you so much for your kind words! We're thrilled to hear that Jessica was able to assist you promptly and effectively. We’ll be sure to pass along your feedback to her. If you need anything else, feel free to reach out!
5/5
GoogleJessica King is very helpful and responded in quick time.
Thank you so much for your kind words! We're thrilled to hear that Jessica was able to assist you promptly and effectively. We’ll be sure to pass along your feedback to her. If you need anything else, feel free to reach out!
5/5
GoogleGreat experience so far, very efficient and knowledgeable. I would recommend Haywood.
Thank you for your positive feedback! We're glad to hear you've had a great experience with us. Your recommendation means a lot, and we look forward to continuing to assist you!
5/5
GoogleSuperb service from Chelsey and her team. Extremely helpful selling our house and valuable advice when look for somewhere to purchase. Would highly recommend to anyone
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
5/5
GoogleBuying a house, with Heywood agency handling the sale, was a pleasure. Communication was fantastic. We have also received a gift on the completion day, when collecting the keys, which we would like to thank for - beautiful accent to make the big day even more touching. Thank you!
5/5
GoogleI listed my rental property with Heywoods and found the service to be outstanding. I dealt with Charlotte and she was really helpful and kept me informed every step of the way. My property was listed on the Tuesday and Charlotte had found me a tenant by the Friday. Fantastic service!
Thank you for your positive review, we really do appreciate the feedback. Thank you for using Heywoods
1/5
TrustpilotCostly for landlords
I am a landlord and have a property with them. Following my previous review, the similar thing happened again! I have a landlord insurance that covers emergency repairs. Despite telling them that they should check with my insurance company in the event of an emergency (and they said they also forwarded the information to the tenants), they still used their own contractors. As a recent example, the tenants reported a lack of electricity, but instead of using the insurance cover, some random contractor was used, without my knowledge. It cost me hundreds of pounds. I argued that by failing to follow the instructions, the tenants should pay. But Heywoods did not follow this up and I was later billed for this after the tenants left, and more importantly after the submission of the deposit claim! So I can no longer even file a claim from their deposit to recover this totally unnecessary cost!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Heywoods's Newcastle Under Lyme office has 436 reviews across four platforms: 374 on Google, 1 on Facebook (across the whole business), 3 on Yell, 58 on Trustpilot.
Heywoods Newcastle Under Lyme is rated 4.5 out of 5 across all 436 reviews, and 4.6 out of 5 on Google from 374 reviews.
Yes. In The Trusted Agent 2026 awards: Heywoods, Newcastle Under Lyme won Gold.
Heywoods Newcastle Under Lyme, The Estate Offices Blackfriars Road, Newcastle Under Lyme, ST5 2EB.
